Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.
We are seeking a seasoned mixed-method user research professional to join our growing Global Customer Insights team. As a UX Researcher III in GREF, you will lead high-impact, large-scale research programs that directly impact business strategies, and shape global workplace programs and services experiences. You will build and sustain programs for collecting, synthesizing, and communicating foundational insights across a variety of workplace dimensions.
As a UX Researcher III, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You are adept at leveraging a range of research methods and deploying a variety of analytical approaches to understand the current state as well as uncover future customer needs and opportunities.
If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.
Our ideal candidate is self-driven, impact- oriented, and able to translate complex challenges into actionable insights that inform design, development, and business strategy.
Key job responsibilities
- Scope and drive highly strategic research projects that inform global workplace program strategies and experiences
- Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable and strategic insights
- Synthesize research insights and distill them into compelling narratives that frame problems and illuminate the both the customer and business value of recommended solutions
- Guide a team of cross-functional partners on the execution of research programs and the delivery of results
- Advocate for innovative ideas that will delight our customers, building cross-functional alignment and driving impactful decision-making
- Continuously monitor market trends and competitive landscape to anticipate future customer needs and proactively ideate novel features and strategic directions
- Present research findings and recommendations to stakeholders at all levels, from individual contributors to senior leadership
- Continuously evaluate and improve research programs to ensure consistent delivery of actionable and relevant insights, continuously refining strategies and approaches to meet business needs and evolving ways of work
- Serve as a subject matter expert, responsible for coaching and mentoring teams and stakeholders on best practices in user research methods and techniques, as we continue to grow the Customer Insights capability within GREF
About the team
This role will be a key lead within the newly formed Global Transformation & Insights org. Key functions within this team include Customer Insights, Business Insights, Creative + UX Design, and Communications. We are a group of builders, creators, innovators and go getters. We are customer obsessed, and index high on Ownership. We Think Big, and move fast, and constantly challenge one another while collaborating on "what else", "how might we", and "how can I help". We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.
BASIC QUALIFICATIONS
- 7+ years conducting user research, with a strong emphasis on strategic program development
- 3+ years of hands-on qualitative research and moderating experience
- Bachelor’s degree in Business, Psychology, Anthropology, Behavioral Economics, Data Science, or 4+ years of field research experience
- Deep experience in a range of research methods, both generative and evaluative types of research, including concept development, evaluation, and refinement studies
- A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data
PREFERRED QUALIFICATIONS
- Ability to independently drive multiple concurrent projects in an agile environment
- Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences
- Experience independently designing and running original research on a range of subject matters, including competitive benchmarking studies
- Direct experience using digital research platforms e.g., Dscout, Qualtrics
- Solid understanding of the innovation, design process and how research is appropriately integrated at each phase
- Strategic, business-building approach to user research
- Experience in employee-based research
- Experience in hospitality, transportation, and/or food service industry a plus
- Vendor management experience
- Research agency experience a plus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.