Manager, Vendor Engagement, GREF

Are you looking for a new challenge in a fast-paced, innovative company? Come make history with Amazon Global Real Estate & Facilities (GREF) department. We are looking for a Vendor Engagement Manager to support our corporate real estate’s rapidly growing businesses. This role requires someone who is multi-functional with experience in contract negotiation and vendor management , can identify and implement process improvements, and can effectively work cross-functionally with other teams. This role partners with GREF teams to manage their outsourcing needs, including initiation and onboarding of vendors via sourcing, contract negotiation, system and building access, and compliance with Amazon’s vendor policies. The role identifies, implements, and maintains metrics and tools that effectively measure vendor performance and incentivize cost savings. In addition, the role is responsible for oversight of the global, vendor-managed Help Desk that resolves issues via ticketing systems; and coordinating the integration of Amazon’s newly acquired companies or legacy subsidiaries that will use GREF’s space and vendors. The successful candidate is able to identify and implement process improvements, and can effectively work cross-functionally with other teams. They will possess the ability to work efficiently and independently; manage high volumes of tasks and projects with little guidance; react with appropriate urgency to situations and events that require a quick response or turnaround; take effective action without having to know the total picture; and think creatively and be proactive in solving problems that affect people within the group or other related groups.

Key job responsibilities
Your responsibilities will include:
• Develop and implement comprehensive contingent workforce outsourcing strategies to meet future business needs and ensure the availability of necessary skills and capabilities.
• Oversee vendor segmentation strategies, ensuring they deliver scalable, high-quality services that align with GREF’s standards, objectives and contractual requirements.
• Collaborate with senior leadership to assess outsourcing needs and determine the best mix of in-house and outsourced services.
• Monitor and evaluate the performance of strategic vendors, implementing improvement plans and renegotiating contracts as necessary to ensure optimal service delivery.
• Analyze workforce data and market trends to inform workforce planning and outsourcing decisions, ensuring GREF is well-positioned to meet future challenges.
• Understand and adapt global solutions to align with regional requirements, policies, and nuances.
• Review and approve vendor policies and performance related to contracts, cost savings, SLAs/KPIs, vendor performance receivables, COEs, CAPs, etc..
• Oversight of regional data and nuances associated with vendor procurement strategy.
• Direct acquired companies requesting GREF space and resources through the proper process, from initial request until full integration into GREF’s real estate portfolio.
• Run a global, centralized Help Desk that is staffed by vendors who resolve and escalate GREF-wide facility issues via customer tickets; and provide performance metrics to GREF.