Key job responsibilities
• Manage Stakeholder Engagement lead(s)
• Manage Customer Engagement lead(s)
• Develop and maintain foundational documents that define the BP framework
• Oversee development/maintenance of org profiles for business units
• Establish rhythm of business for business organizations using the M&E program, integrating AT&E into the business units’ planning processes
• Oversee development/maintenance of standardized monthly AM&E reporting package, customized for each business org.
• Reporting package should drive and enable discussion on future M&E service needs and forecasted spend/volume.
• Oversee development/maintenance of internal web page for BP functions
• Oversee development/maintenance of issue resolution and escalation, including SLAs for addressing escalations.
• Develop/maintain a ‘trusted advisor’ relationship with business unit leadership, understanding both their immediate and future M&E needs and then aligning AM&E priorities to support those needs.
• Drive awareness of the AM&E program, policies and resources.
• Drive conversion of business units to the AM&E program.
• Maintains a sustainability mindset in all activity.
• Integrate other corporate partners into key deliverables/processes, as needed.
• Partner with appropriate AT&E leads to provide M&E thought leadership, industry best practices, and market insights to the business unit’s leadership.
A day in the life
- Meet with AM&E Leadership to discuss ongoing projects, escalations, and business needs
- Meeting with business units and various AM&E stakeholders to understand their needs and share information/udpates
- Meet with direct reports
- Doc writing
- Update goals
- Partner with AM&E leadership on strategic initiatives, goals, and forecasting
About the team
Amazon Meetings and Events supports all Amazon event owners in achieving their business objectives. Whether the event is large or small; simple or complex; held in an Amazon Corporate office, a hotel or venue, or virtually; our goal is to make it easier. We do that by reducing costs, mitigating risks and enabling efficiencies, all while ensuring we facilitate the event owner’s ability to focus on the content not the logistics.
To support the numerous types of events and customer needs across Amazon, we offer flexible and scalable options and assistance navigating processes, logistics and business requirements.
BASIC QUALIFICATIONS
- 6+ years of program or project management experience
- Bachelor's degree or equivalent work experience
- Experience working with Meeting and Event or Hospitality industry
PREFERRED QUALIFICATIONS
- International meeting & event experience valued.
- Proficiency with software tools like Smartsheet, Quip, Mural, Workdocs, Visio, Cvent, Groupize, or other meetings management technology systems desirable.
- Advanced user-experience with common Meeting Management technology is a plus.
- Certification such as CMP (certified meeting professional) or other industry certification valued.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.