At Amazon.com, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in global operations. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos, “Many of the problems we face have no textbook solution, and so we happily invent new ones.”The purpose of the Ops AI Compliance team is to manage Ops compliance with rapidly changing global AI regulations. This candidate acts as a AI compliance subject-matter expert, specifically focusing on supporting Ops builders through the AI compliance lifecycle.Key job responsibilities- Support Ops builders with completion of AI compliance obligations.- Partner with Ops builders to drive the complete and accurate completion of AI compliance documentation.- Work with builders to remove blockers and escalate issues, as needed, to Ops AI Compliance leadership.- Partner with Ops business owners to identify and mitigate AI risks.- Identify, gather, track, and report risk metrics to Ops leadership.- Manage several projects simultaneously with a sense of urgency.- Be comfortable dealing with ambiguity.BASIC QUALIFICATIONS- Bachelor’s Degree- 3+ years in Privacy, AI, Compliance, or a related field- Former role in Privacy, AI, or Compliance with knowledge of regulatory and industry requirements and standards - 3+ years leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe ...

The AMER Production Coordinator provides customer-centric booking management, calendar, organizational, reporting, marketing efforts and administrative support to the Event Productions AMER Large Production Venues team. The primary focus supports booking management and calendar logistics for customer events. A successful candidate will be able to step seamlessly into a corporate production environment, demonstrating strong organizational skills, impeccable customer service attitude, and be energetically driven to serve our customers and the team.Key job responsibilities• Daily customer communication and management• Manages the assessment of incoming customer requests• Able to work backwards from production technical requirements and partner with production stakeholders• Regular scheduling of customer requests and customer meetings management• Maintains multiple venue calendars and workflows• Supports and collaborates cross-team, attending team meetings and production meetings• Collaborates across teams and partners, routing customer requests to the most appropriate event resources• Supports vendor and stakeholder relations, across partner and service groups• Manages meetings effectively; provides supporting data and documentation, aligns stakeholders• Improves efficiencies, and works to optimize processes• Delivers weekly metrics, data, and reports• Works on goal-centric projects, aligns stakeholders and seeks diverse opinions• Able to identify blockers, escalate appropriately and facilitate progress• Collaborates with customers; able to discuss referrals, recommendations, and additional resources as neededBASIC QUALIFICATIONS- 2+ years in project management- 2+ years advancing customer events and/or event marketing- 2+ years customer service in related field- 2+ years familiarity with event production environments- 2+ years managing multi-calendar workflows- 2+ years managing customer leads and booking queues- Strong written and verbal communication skills- Familiarity with event booking systems, programs, and platforms- Able to effectively prioritize and meet competing deadlines- High level of proficiency in Microsoft Outlook and Microsoft Office Suite. ...

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML and customer experience initiatives while maintaining an optimal SX as we grow.The AML and Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and compliance program as the business grows and evolves. The role also includes oversight of controls under Canada’s federal anti-money laundering and terrorism financing (“AML/TF”) regime, INFORM Consumers Act (for US customers) as well as oversight of tax compliance and other seller experience initiatives for the Americas. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the AML program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives and develop appropriate AML mitigations• Continuously develop and enhance the tax compliance and seller experience processes and controls for sellers in the Americas• Own the design and implementation of enhancements to AML customer due diligence, reporting capabilities, and overall SX• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML-related projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML compliance matters• Report on the performance, initiatives, and ongoing enhancements of the AML program to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience in program requirements definition, together with data and metrics leveraging to drive improvements- Experience with AML-related technologies, data analytics, and automation ...

Amazon Web Services (AWS) seeks a AR/O2C Program Lead (PL) as a member of the AWS Financial Operations (FinOps), Order-to-Cash (O2C) team. The Program Lead role will be responsible for influencing AWS cash flow by actively managing and improving the policies, processes and tools that drive the O2C work streams. Key job responsibilitiesThe Program Lead works with internal stakeholders and customers to identify highest added-value opportunities to drive free-cash flow and at the same time optimize customer experience. The role requires superior analytical skills and the ability to effectively communicate.A successful candidate will be eager to invent and simplify process, procedures and tools used to measure, analyze and report. They will be able to create or distill large ideas and transform them into projects, partnering with cross-functional teams. The candidate will also feel comfortable documenting and presenting new projects and strategies to senior leadership and secure their buy in.A day in the lifeDiving deep into nuances of AWS billing, cash collection and customer payment experience and creating the mid to long term vision for these areas will represent the bulk of your time. You will be a trusted advisor for different functions with Amazon AWS Finance Operations, but also Accounting, Finance, Sales and Customer Support teams. Your vision and bias for particular approach and solutions will prescribe the marching orders of various teams contributing to AWS cash flow management.About the team• Reporting and forecasting of FP&A responsibilities including financial analysis, forecasting, goal setting, modeling and monthly reporting• Work directly with business leaders and cross-functional teams to present results of ad hoc business and statistical analysis and recommendations to senior management for optimal decision making• Develop and automate reporting of key performance metrics and analysis to achieve business goals• Establish and advance policies/procedures to increase efficiencies and improve customer experience• Define, create, improve and maintain reporting methodologies using tools such as Excel and SQL.BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of Accounts Receivable or Account Payable experience- 5+ years of applying key financial performance indicators (KPIs) to analyses experience- 5+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 5+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...