The AMER Production Coordinator provides customer-centric booking management, calendar, organizational, reporting, marketing efforts and administrative support to the Event Productions AMER Large Production Venues team. The primary focus supports booking management and calendar logistics for customer events. A successful candidate will be able to step seamlessly into a corporate production environment, demonstrating strong organizational skills, impeccable customer service attitude, and be energetically driven to serve our customers and the team.

Key job responsibilities
• Daily customer communication and management
• Manages the assessment of incoming customer requests
• Able to work backwards from production technical requirements and partner with production stakeholders
• Regular scheduling of customer requests and customer meetings management
• Maintains multiple venue calendars and workflows
• Supports and collaborates cross-team, attending team meetings and production meetings
• Collaborates across teams and partners, routing customer requests to the most appropriate event resources
• Supports vendor and stakeholder relations, across partner and service groups
• Manages meetings effectively; provides supporting data and documentation, aligns stakeholders
• Improves efficiencies, and works to optimize processes
• Delivers weekly metrics, data, and reports
• Works on goal-centric projects, aligns stakeholders and seeks diverse opinions
• Able to identify blockers, escalate appropriately and facilitate progress
• Collaborates with customers; able to discuss referrals, recommendations, and additional resources as needed

BASIC QUALIFICATIONS

- 2+ years in project management
- 2+ years advancing customer events and/or event marketing
- 2+ years customer service in related field
- 2+ years familiarity with event production environments
- 2+ years managing multi-calendar workflows
- 2+ years managing customer leads and booking queues
- Strong written and verbal communication skills
- Familiarity with event booking systems, programs, and platforms
- Able to effectively prioritize and meet competing deadlines
- High level of proficiency in Microsoft Outlook and Microsoft Office Suite.

PREFERRED QUALIFICATIONS

- Strong desire to learn new technologies
- Strong analytical skills and demonstrated ability to improve processes
- Strong sales lead generation and customer lead management experience
- Familiarity with event management or production teams
- Familiarity with Asana, project management platforms
- Experience managing Microsoft SharePoint team sites
- Experience using Tableau, PowerBI, or Quicksight, for data analysis

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.