Technical Program Manager, Global Demand Operations Product & GTM

As a Sr. TPM in the Global Demand Operations Product & GTM organization, you will work closely with product and engineering to define greenfield service initiatives to help accelerate the global cloud business. This role will support a confidential new initiative approved by the CMO.

You will act as a liaison between the engineering, customer, and product development teams, inform the product roadmap based on customer feedback and drive multiple teams (engineering, product, program) to execute on the vision. You will work closely with marketing, sales, and engineering customers, understand their use cases, and dive deep on dependencies. You can influence and communicate with senior-level stakeholders and represent the point of view of the marketing organization. You possess a background in functional marketing and revenue operations, and are familiar with system architectures of commonly used third-party (3P) tools.

You can clearly articulate (verbally and in writing) complex problems or product features, tough trade-offs, and propose solutions to help your stakeholders understand. You are an excellent, customer-obsessed writer that generates communications that are easy to follow and structured in an intuitive way, allowing stakeholders and customers to quickly make decisions. This a unique role that will work closely with a diverse set of global, functional (i.e. Marketing, Sales, Revenue Operations, and Legal) stakeholders. You can lead without direct authority. The right candidate will possess a strong program management background, will have demonstrated experience leading large, complex development efforts with dependencies, and will have a well-rounded technical background. You must be able to thrive and succeed in an a fast-paced environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.


Key job responsibilities
In this role you will:

* Utilize your background in marketing and operations to define the vision to enable marketer and seller efficiency through the use of next-generational services.
* Lead highly visible technical initiatives with global business stakeholders and spread across multiple functional teams and revenue channels.
* Work across dedicated and partner product and engineering teams to build systems that innovate on the customer experience and develop a vision for the long-term architecture.
* Drive discovery to support highly strategic marketing initiatives to accelerate growth for the global business.
* Be responsible for diving deep into technical systems, including first party services, as well as third-party marketing and sales systems (i.e. Marketo, Salesforce, Adobe).
* Define strategy, build, and execute roadmaps for the programs you own.
* Drive cross-team collaboration, knowledge sharing, and adherence to milestones and mechanisms
* Use your strengths in problem solving, issue-resolution, and ability to multitask to deliver results.
* Support documentation and user enablement efforts.
* Manage contingent worker program spend across multiple teams.

About the team
Global Demand Operations is revolutionizing the way AWS Sales and Marketing interacts with customers. We’re building a complete revenue automation experience that streamlines and supports the way a customer moves through their purchasing journey. With a holistic and transactional data ingestion platform and extensible services. Project Lorem is innovating the way AWS helps its customers scale their business through the cloud. We’re hiring team members across the United States in Seattle, WA, Austin, TX, Arlington, VA, and New York City.

About AWS

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