The Senior Internal Business Communications Manager is responsible for developing effective internal business communication strategies to keep our employees and customers informed, engaged, and aligned with the company's vision, values, and objectives. Key areas include internal communications content creation and curation, internal business channel management, and maintenance of resources used across internal communications teams. This role owns the WWPS center of excellence for internal business communications.
This role will proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders (Public Relations, Marketing, Public Policy, IDE, Global Executive Relationship team, etc.) to create and distribute compelling business content across multiple platforms, fostering a culture of open and transparent communication.
Key job responsibilities
- Develop and execute a strategic and innovative internal business communication plan for WWPS
- Manage complex, fast-moving, and unexpected business communications challenges with an ability to look around corners for risk
- Manage all WWPS business internal communication channels, analyze channel metrics, and make data-driven adjustments to optimize communications
- Own WWPS sales leadership messaging and content repository, ensuring it aligns to business goals and trends
- Write, review, and manage business-specific email communications, updates, change announcements, leadership messaging, and ad hoc communications
- Draft and curate content for internal business newsletters, Slack channels, and other platforms
- Be the employee experience advocate, representing and protecting this through all strategies and decision-making
- Serve as an internal business communications subject matter expert and resource for the wider WWPS organization; share tools and content with the WWPS Sales Areas
- Exercise extremely high judgment, particularly in narrow timeframes
- Roll up sleeves and get work done, even when at times it’s outside the scope of the job.
About the team
AWS Worldwide Public Sector (WWPS) serves tens of thousands of customers across government, education, nonprofit, and healthcare organizations.
WWPS mission is to serve as a trusted partner to our customers by providing innovative solutions and services that enable their missions. We work with government, education, nonprofit, and healthcare customers worldwide to develop bespoke solutions that drive secure, resilient, and efficient systems for mission critical workloads. With more than a decade of experience helping our customers overcome some of the world’s greatest challenges, we have the unique knowledge, expertise, and technologies to help governments look around corners and power complex customer missions across the public sector to drive improved outcomes for every citizen, student, patient, and individual in need.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
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Mentorship & Career Growth
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Work/Life Balance
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BASIC QUALIFICATIONS
- 15 years of recent professional communications experience
- Bachelor's degree in Communications, Journalism, Media Studies, or a related field
- Experience with a national or global company
- Excellent writing, editing, and content creation skills with the ability to translate complex information into clear, concise, and engaging messaging
- Strong project management and organizational skills with the ability to juggle multiple priorities and deliver high-quality work under tight deadlines
- Proficiency in using various communication channels and platforms
- Proven track record of developing and implementing successful internal communication strategies and campaigns
- Solid understanding of change management principles and the ability to help employees navigate organizational changes
- Excellent interpersonal and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization
PREFERRED QUALIFICATIONS
- Experience being a trusted advisor to senior leadership and influencing executive communications
- Experience working in a fast-paced, high-growth environment
- Outstanding attention to detail, understanding of technology, and ability to communicate complex topics effectively
- Experience using communication platforms and analytics tools to measure and improve performance
- Proficiency in graphic design, video editing, or other multimedia content creation
- Understanding of best practices in employee engagement and organizational culture
- Experience executing highly successful, creative, and complex communications plans
- Adaptable and willing to pivot quickly to meet emerging demands
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.