We are looking for an experienced product manager that thrives by creating high-bar product, operations, and engineering cultures. You will be critical in transforming operations teams by building products to revolutionize their space, enabling long-term scale to support AWS’ rapidly growing business.
Key job responsibilities
You will be responsible for driving the product and program roadmap from conceptualization to delivery—partnering with operations, development, and business teams to deliver new products and features. In this position, you’ll be operating as a strategic business partner collaborating with a senior operations leader to envision and gain alignment for long-term automation, short-term program initiatives to incrementally improve operations, and maintain accuracy and service level standards.
This role is an owner in innovating and delivering disruptive value to our customers, collaborating with operations leaders, influencing critical stakeholders, and raising the bar in ensuring we deliver the best experience for customers.
Work closely with partner tech teams to design, influence, and implement product solutions to improve the customer shopping experience
Key contributor to operational plans and long-range plans within our business team, develop individual priorities and personal product roadmap, and influence partner tech and business teams.
A day in the life
We’re looking for a self-starter with a passion for creative solutions, who can serve as an advocate for our customers. You should have excellent writing skills, the ability to technically dive deep and work independently with both business and development teams, the desire to develop new ideas, and thrive in a fast-paced, start-up environment. This position is for someone with a track record of understanding needs and delivering technology solutions to address those needs.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Experience driving requirements and roadmap
- Experience with feature delivery and trade-offs (prioritization) for a product
PREFERRED QUALIFICATIONS
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- Understanding of the sales cycle, operations, and transaction product space
- Excellent verbal and written communication skills
- Experience working cross-functionally with engineering, operations, design, product, and project management counterparts to deliver products/services
- Willingness to support the team with program and product management responsibilities to ensure success
- Ability to influence and negotiate
- Proficient analytical skills, with excellent problem-solving abilities amid ambiguity
- Ability to formulate data-driven decisions
- Ability to conceptualize, run, and prioritize multiple projects
- Track record of navigating complex unstructured cross-functional environments
- Passion for leadership, collaboration, and mentoring
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.