As demand for AWS training continues to grow, our worldwide customer base needs engineers who stand ready to investigate and resolve complex technical issues with student lab environments at a moment's notice. As a Lab Support Engineer on the Curriculum Engineering team, you will be the first point of contact for students and Technical Trainers who require assistance with lab environments that make extensive use of AWS technologies. You will be responsible for regular maintenance of the existing labs and upgrade them to the latest cloud and security framework, You will support our organization's internal tools for curriculum publication and lab hosting (all built on top of AWS), and will also have a chance to contribute to the development and technical direction of our training architecture as it evolves to meet customer need.
Key job responsibilities
- Assist customers and Technical Trainers with any and all technical issues related to running lab environments from our Instructor Led Training course catalog (40+ courses, 100+ labs) and our Self-Paced Lab catalog (200+ labs). You will develop and use your technical knowledge of the AWS platform to resolve customer issues with lab content, as well as to resolve issues with the underlying lab hosting platform itself.
- Provide real-time support of lab environments. You will be part of a global team that uses follow-the-sun model to provide support on the day-of-the-class and will continue to monitor environment health and stability of both lab environments and the underlying AWS services they use as the training class progresses.
- Assist with the planning, resource allocation, and advance testing for large-scale events, such as AWS re:Invent and regional AWS Summits. You will use tools such as AWS CloudFormation to build out and execute tests to verify AWS capacity and lab environment stability in advance of the events.
- Assist in security review of a net new lab to identify security vulnerabilities in the lab environment.
- Assist Curriculum Developers, Solutions Architects, Technical Lab Developers and other Subject Matter Experts with the use of our curriculum publication tools.
- Monitor and respond to issues with our suite of tools that support curriculum publication and deployment. You will use native AWS tools such as AWS CloudWatch to monitor the continued smooth operation of our Jenkins-based CI/CD system for curriculum publication. You will respond to issue tickets logged against this and other tools, and will create, test, and release fixes to production using tools such as Git, Jenkins, Python, and Windows PowerShell.
- Assist in defining and prioritizing our backlog of outstanding feature requests for our internal tools to provide maximum value to multiple stakeholders throughout AWS.
- Propose and implement new tools and technologies that simplify the publication, monitoring and maintenance of AWS training curriculum.
- Meticulous attention to detail and sense of urgency
- Demonstrated customer obsession
- Excellent communication skills (written and verbal)
- A demonstrated ability to work cross-functionally with a diverse group of project stakeholders
- Some travel required (10-20%)
About the team
# Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
# Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
# Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
# Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
# Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 3+ years of experience in IT as a Systems Administrator, DevOps Engineer or Systems Development Engineer
- 3+ years of experience in a technical support role
- 3+ years of knowledge of one or more modern programming languages (e.g. Python, NodeJS etc)
- 2+ years of experience with of Continuous Integration/Continuous Deployment platforms, particularly Jenkins
PREFERRED QUALIFICATIONS
- 2+ years experience with AWS technologies (CloudFormation, IAM, CloudTrail, Lambda, EC2, Cloud9 etc.)
- Familiarity with system administration tasks for both Linux and Windows operating systems
- Familiarity with version control tools like GIT
- 1+ year of experience in working in Infrastructure Security domain and implementing industry best practices
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,200/year in our lowest geographic market up to $202,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.