Global Services Enablement Lead, WWFE

Global Services (GS) plays a central role in our customers” transformative cloud journeys, deeply integrating people expertise and technology capabilities at scale to shape customers” end-to-end experiences with AWS. Across our key customer adoption success services - Training & Certification, Professional Services, Support Operations, Managed Services and Security - our builders make an impact every day across millions of individuals and thousands of customers ranging from Start-ups to Enterprises. Together with AWS Partners, our work enables and accelerates customers, unlocks value, drives AWS adoption, and helps transform businesses and public sector organizations across the globe, and we are propelled by our pursuit to be a differentiator when customers are evaluating cloud providers. The impact Global Services has on customers is as diverse as it is significant, helping them upskill their workforce, and with landing, operating, modernizing, and transforming their workloads on AWS, with value-add partners and security embedded throughout.

The Global Services (GS) enablement lead owns and implements enablement initiatives aligned to the GS activation strategy, offerings/portfolio and priorities. The role partners across the business with the GS Go-to-Market (GTM) Activation team, AWS field teams, Service and Industry Specialist teams, and GS Business Development and Sales teams.

Key to the success of this role is the ability to jump in, gain a deep understanding of the business, and effectively partner across multiple teams and organizations to deliver results. The successful candidate will demonstrate strong ownership and accountability and will consistently deliver results in a fast paced, matrixed organization. This position will work with a broad set of stakeholders including, Go-To-Market Strategy, Specialized Sales, Marketing, Field Enablement Center of Excellence Teams and global Business Unit Aligned Enablement Teams.

The ideal candidate has strong communication skills, works effectively cross-functionally, and accurately translates business needs into impactful business outcomes. They have prior experience with Sales Enablement, leading large programs, and deep understanding of how a professional services organization operates. This is a hands-on position, with the ideal candidate willing to “roll up their sleeves” and get things done.

Key job responsibilities
- Translate business needs into a field enablement strategy and plan.
- Perform detailed needs assessments in coordination with internal stakeholders.
- Create, develop, manage, and measure impact of enablement assets and programs.
- Partner with relevant leaders and stakeholders across geographies and business units to understand key priorities/requirements and implement a scalable strategy to address.
- Leverage qualitative and quantitative data to extract and interpret insights to guide an effective enablement strategy.
- Develop project and workback plans to support delivery.
- Accountable for successfully managing all stages (from concept to delivery) of one or more large enablement programs to meet challenging business goals.
- Identify program metrics, report on insights to articulate enablement impact, and identify opportunities for iteration and improvement.
- Leverage strong writing skills to communicate to leadership and stakeholders through regular touch points (monthly business reviews, strategy narratives, document reviews, etc.)

About the team
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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.