Associate Engagement Manager , AWS Professional Services

At Amazon Web Services (AWS), we’re hiring an Associate Engagement Manager to team with AWS consultants, partner, and client teams. Engagement Managers manage the delivery of AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

You will join as part of the AWS Professional Services (ProServe Associate to Consultant (A2C), which focuses on the accelerated career development of university graduates and early career professionals.

Our team members work with enterprise customers locally, regionally, and domestically. As such, this role has up to 75% travel associated. While many of our customers engage ProServe virtually, there is always the potential that a customer might choose to include travel in their contract.

Responsibilities and Abilities include:

EXPERTISE

* Collaborate with other AWS technical, operation, and customer facing teams to deliver engagement health metrics and ensure we are on track to meet customer milestones and business outcomes.
* Experience leveraging formal project management and reporting methodologies.
* Possesses knowledge of project management best practices and how to apply them in an effective yet pragmatic way across engagements.
* Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.


SOLUTIONS

* Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members and customer stakeholders/SMEs to achieve those goals while understanding the client environment and any limitations to execution.
* Actively looks for ways to improve process efficiencies and effectiveness.
* Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
* Ability to make decisions guided by policies, procedures, and business plan with limited guidance.
* Business and financial acumen.
* Business case development.

DELIVERY

* Plan, organize, and manage all phases of a project life-cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
* Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues, risks, decisions, and action items.
* Ability to take ownership, work under pressure and meet deadlines on time.
* Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
* Takes proactive steps to ensure teams meet or exceed customer expectations.
* Works effectively in a dynamic environment with changing priorities.
* Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.

COMMUNICATION

* Interfaces with various customers and internal AWS stakeholders which consists of Sr Engagement Managers, Practice Managers, and project level resources such as SMEs.
* Plans and oversees the preparation and dissemination of engagement financials and health status.
* Able to present, communicate (oral & written), and build relationships across team members

TEAMING

* Proven success in working with teams and management.
* Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
* Proven experience working in a matrix environment, managing multiple stakeholders.
* Negotiation and conflict resolution capabilities.



About the team
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our consultants will develop and deliver proof-of-concept projects, technical workshops, and support implementation projects. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

You will also have the opportunity to create white papers, writing blogs, build demos and other reusable collateral that can be used by our customers. Most importantly, you will work closely with our Solution Architects, Data Scientists and Service Engineering teams.

Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.