Software Development Engineer II, Managed Operations - Metrics, Monitoring and Applications (MMA) Team

Are you a Software Engineer who is passionate about building tools that help operators observe their services, improve their awareness, and make better decisions? Does the idea of working with big streaming data using the latest and greatest AWS technologies excite you? Do you want to design and build software that improves cloud operations at global scale? Then come join AWS Managed Operations' Metrics, Monitoring and Awareness (MMA) Team!

Your typical day will involve lots of coding, system design, problem solving, design reviews, and various operational tasks.

Our engineers use the latest and greatest AWS technologies to build cloud-native solutions that collect and process hundreds of millions of events from across all AWS to generate insights on operational practices and risks for AWS service teams. As part of our team, you’ll be challenged to think outside the box and not only meet the needs of our customers today, but to predict and create what they’ll need in the future. You’ll have the opportunity to tackle big technical problems and push the boundaries on what’s possible for cloud computing operations.

You will collaborate closely with software engineers, data scientists, business analysts, site reliability engineers, front-end engineers, technical program managers and other roles across AWS to create new metrics, ops monitoring and ops visualizations solutions that help all Amazonians build, deploy and operate their services reliably across all AWS regions according Well-Architected Operational Excellence best practices.

We take code reviews seriously. We believe thorough and respectful code reviews raise our code quality, grow our technical acumen, and provide opportunities to support and share knowledge with each other. When you’re ready, you will have on-call responsibilities, typically for one week every two months. No one likes getting paged in the middle of the night or on the weekend, so we work hard to ensure that our systems are fault tolerant and resilient. When we do get paged, we work together to resolve the root cause of the issue so that we never get paged for the same issue twice.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

This position requires that the candidate selected be a U.S. citizen.

Key job responsibilities
- Building applications, tools, and mechanisms that improve the lives of AWS operators and Operational Excellence.
- Partnering with people of different roles, backgrounds, and organizations to build solutions.
- Participating in all stages of the software development life-cycle, spanning design, development, testing, and operation.
- Iterating on product features based on user feedback. Working backwards directly from internal customers or product managers when necessary.
- Building and operating entire applications end-to-end, across UI, API, Database, and Infrastructure.
- Participating in design and security reviews for team members to help improve the quality of all our services.

A day in the life
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About the team
The Metrics, Monitoring and Awareness team develops software applications and services that exist at the intersection of DevOps, Site Reliability Engineering and Big Data to help ensure services offered through every AWS region meet the highest standards of operational excellence and offer a consistent customer experience.

Our tools ingest and process hundreds of millions of DevOps events pertaining across the entire company to inform Amazonians of risks or issues that can impact their services' operational excellence.