Technical Infrastructure Program Manager III, Supply Chain Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

In this role, you will be part of the team that ensures AWS' supply chain delivers the datacenter infrastructure to successfully launch new regions. This is a high-judgment role, where you will be the authoritative voice representing the AWS supply chain during engagements with public sector customers, and must be able to translate customer and regulatory requirements into actionable deliverables, determine what is a true requirement versus a nice-to-have, and understand how to find the balance between cybersecurity and business objectives.

The ideal candidate is an individual leader that can think and communicate strategically while also executing tactical actions. On one hand, you will directly interact with senior leaders and must be fluent in executive communication to gain support for new initiatives and obtain consensus with AWS customers. On the other hand, you will also be responsible for delivering on your initiatives, and must have both excellent interpersonal and writing skills to work across myriad teams in the supply chain, security, and legal organizations to deliver results in an ambiguous operating environment. It will be your responsibility to ensure the supply chain delivers on our security and risk management commitments to our customers, as well as make sure region build and operational teams are able to get the infrastructure hardware they need when they need it.

This position will support engagements with international public sector customers, and some international travel may be required (<10%). U.S. Citizenship is required, but the candidate may not hold a U.S. Government security clearance due to the international engagements.

Key job responsibilities
• Driving consensus for acceptable levels for risks and best practices across the supply chain and influencing where no formal reporting structures exist
• Developing technical solutions to ensure datacenter infrastructure is delivered on-time, in-full to support new region launches
• Proactively working with other organizations to anticipate gaps between teams, processes, and system architectures to help AWS produce the best possible results for our customers
• Articulating in writing (actual papers, not slides) key issues and strategic initiatives for senior leadership
• Acting as a thought and business leader in the field of cybersecurity, supply chain risk management, and supply chain operations

A day in the life
Daily activities involve partnering with teams to understand the specific types and quantities of datacenter infrastructure needed and working to ensure their needs are met. This includes working with internal and external organizations for required approvals, pre-positioning IT Hardware at worldwide manufacturing locations, ensuring on-time, in-full deliveries, and serving as an escalation point for supply chain risk management and supply chain security issues.

About the team
*Why AWS*
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

*Work/Life Balance*
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

*Inclusive Team Culture*
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
This position is part of the New Regions Enablement team, which is specifically focused on making sure new datacenters receive the racks, servers, and other infrastructure to launch on time. The larger organization has teams performing manufacturing, logistics, and reverse/recycling operations, and we work across those teams to coordinate successful on-time, in-full delivery of datacenter infrastructure.