You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AMER AWS Infrastructure Data Center Delivery team is looking for a Manager to lead a team of Technical Infrastructure Program Managers (TIPM) to deliver capacity across clusters in Canada and Latin America as well as drive innovative infrastructure programs and new initiatives to improve capacity utilization and availability in existing data centers.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This leader drives the development and adoption of strategies in their region, initiates programs that address regional and global challenges and programs, coordinates and drives execution with local partner teams, removes obstacles during implementation, and reports progress and risks on all in-flight programs. They should be able to communicate effectively with both internal and external stakeholders. They are expected to become a voice of the region to influence new global initiatives and programs that will inform the next generation of Data Centers. They are expected to drive improvements in overall program execution, streamline processes, and enhance efficiency. Successful candidates likely have a background in a technical discipline (architecture, engineering, or other sciences) or have experience in program management of complex initiatives. They are able to build trust and relationships with various stakeholders, and have strong problem solving skills. Experience in managing data center infrastructure deployments is a plus. Successful candidates are likely to be passionate, manage ambiguity well, and are eager to solve complex problems.
Candidates must be comfortable managing a team reporting to them located both locally and remotely. Successful candidates possess the ability to work with teams to troubleshoot project technical implementation issues and remove barriers to project success. Being able to lead cross-functional teams, establish trust with a variety of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery is a must. Successful candidates will be fully competent in a variety of project management tools, methodologies and techniques for all phases of a project's lifecycle. They will also exhibit demonstrated proficiency in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking.
Key job responsibilities
- As a Manager you will build, mentor, and manage a high-performance team. Foster a culture of continuous improvement, drive career growth, and ensure team efficiency.
- Demonstrating tactical and strategic thinking and applying high judgement to ensure data center delivery for customers.
- Developing and reviewing metrics and assessing performance against targets to identify improvements to delivery timelines and opportunities to close gaps.
- Diving deep into capacity issues to identify risks and opportunities, and resolving constraints by negotiating across multiple stakeholders.
- Providing concise written and verbal communication to a wide variety of stakeholders ranging from project summaries to stakeholders, summary of technical discussions, or communications with Senior Executives for strategic decisions.
For the regions owned by this leader, the role involves partnering with various stakeholder teams during data center delivery:
- Real Estate to support the feasibility and selection of new sites;
- Energy to ensure suitable grid connection is available;
- Design Engineering to coordinate project specific inputs, constraints and risks into designs;
- Procurement to secure on time delivery of critical equipment;
- Construction Management to track budget & progress; and
- Operations to complete the project with successful handover, to name but a few.
A day in the life
Drive data center delivery programs in the Canada and Latin America regions by collaborating with internal and external stakeholders. Lead stakeholder meetings to align partner teams, share progress, and escalate quickly to deliver business outcome. Identify opportunities to invent and simplify process, develop seamless project execution and remove unnecessary or redundant process. Communicate clearly, and proactively to remove roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment. Regular/ad-hoc communications and reporting to executive leadership, peer groups and stakeholders.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
• 5+ years of program management experience, in capital projects/physical infrastructure or mission critical environments.
• 3+ years of people management experience.
• Demonstrated experience in managing large scale budgets (e.g Building infrastructure projects).
• Industry experience across either data center, networking engineering or construction management in mission critical environments: Electrical, Mechanical, Construction, Structural etc. and experience of mission critical design, construction projects.
PREFERRED QUALIFICATIONS
• Bachelor or Master’s Degree, or similar advanced professional degree.
• Background in Data Center Infrastructure design, operations or delivery.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.