Senior Program Enablement Lead, Global AdTech Org

Program enablement lead to improve performance, productivity and experience of traders, PSCs and Ad tech AEs by working with various cross-functional teams across the globe.

Key job responsibilities
* Inspecting and improving existing mechanisms to find efficiencies and drive adherence to process.
* Inventing new mechanisms to keep Product aware of customer needs and keep Sales/Services aware of product developments.
* Scaling the impact of successful mechanisms through global expansion and automation.
* Prioritizing focus areas to ensure the orgs are focused on the most critical customer needs, balancing what is most urgent and what is most important.
* Evangelizing Amazon mental models around two-way doors, high velocity decision making
* Thoughtful escalations to leadership to unblock progress. Ability to influence without authority across levels.
* Work cross-functionally with Product, Sales, and Marketing to optimize workflows and unblock channels of revenue on ADSP for budgets.
* Develop and launch internal workflows to surface the right data/insights to the PSC/ AdTech team to drive high-value actions.

Key job responsibilities
The right person for this role is a global strategist and operator with deep product and technical expertise on Amazon’s DSP. You will drive operational controllership and develop mechanisms to automate and operate at scale. You will collaborate directly and indirectly with teams across the N. America, EU and APAC. The successful candidate will be strategic in thinking, analytical in approach, and have a demonstrated ability to influence the decisions through effective communication, thorough analyses, logical reasoning, and applying sound judgment. You have problem-solving capabilities across both technical and non-technical teams. You know how to scale resources, processes, and tools to support a fast growing, start-up like business and have a keen understanding of how to focus on key programs and mechanisms to ensure accelerated business growth through clear communication, product enhancements, and tool development in partnership with technical teams and business leaders. The successful candidate will have:

* Strong programmatic advertising background with go-to-market and execution experience across product, services, and sales teams.
* Experience in navigating a high level of ambiguity, experience in highly matrixed organizations.
* Expertise in the design and optimization of processes from current state to future state to ensure customer success.
* Impeccable oral and written communication skills with ability to establish credibility and influence with technical and non-technical business owners
* Good analytical skills and are comfortable working with data to develop knowledge management strategy, track program metrics, and use findings to influence business decisions
* A collaborative approach with other leaders to ensure a favorable mix of global consistency and in-market customization for all team initiatives.



A day in the life
In this role, you will be responsible for leading large-scale initiatives focused on influencing Product and partner teams on the automation of customer services on Amazon’s DSP, develop the sales/services go-to-market strategy and serviceability readiness of new DSP features and functionality and inspecting and improving processes. You will partner with Ad tech AEs and PSCs globally to gather feedback, work with subject matter experts and influence how features are brought to Amazon’s largest & most strategic advertising customers. As a Senior AdTech Sales and Services Excellence Lead (Sr. ASSET Lead), you will work with a cross-functional team that specializes in creating the smoothest experience for our internal stakeholders and advertisers to scale key Amazon DSP services. You will be responsible for assessing business challenges by gathering and synthesizing relevant data. You will build shared strategy and execution plans with in-market business leaders, product and automation leads, and scaled cross-functional services teams to improve the customer experience in campaign management and optimizations effectively. You will create and track project plans to ensure accountability, establishment of clear KPIs to measure program success, drafting executive level & team presentations, data analysis, process design, recognizing and advocating for removal of systemic blockers to change, documentation of best practices and learnings for future initiatives. You will also help influence and train team members and cross-functional teams on new processes and tools as they are developed.

About the team
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Global AdTech Org is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.