Virtual Location - Texas

**This role is also open to Seattle, WA | Austin, TX | New York, NY**Amazon’s Penetration Testing organization is growing and is seeking a Penetration Testing Manager to help keep Amazon secure for its customers. In this role, you will be responsible for leading a team of highly skilled penetration testers to assess Amazon’s services, applications, and websites. This role will provide you with challenging leadership and technical opportunities, and if hacking Amazon sounds exciting to you, will also be a lot of fun. You will be in direct contact with teams in a variety of business verticals, giving you first hand knowledge about how Amazon is built and how it operates at a deep, technical level. Additionally, you will leverage the knowledge you gain about Amazon to find new ways to drive improvements to services, processes, and technologies throughout the company, with the ultimate goal of ensuring the continued safety and security of our customers.You will be focused on using your leadership and technical skills to continually lead the direction and evolution of the team and orchestrate penetration testing engagements in order to maintain and raise Amazon’s high security bar. Additionally, you’ll be driving strategic initiatives from your team by influencing key stakeholders and partnering with teams throughout Amazon to enable the implementation of innovative security solutions and controls to improve Amazon’s security and software development posture. You’ll be backed up by a team of highly skilled security engineers focused on attacking Amazon from a variety of perspectives, all working with a singular focus on maintaining our customer’s trust. You must also demonstrate resilience and navigate ambiguous situations with composure and tact. Above all else, a strong sense of customer obsession is necessary to focus on the ultimate goal of keeping Amazon and its Customers secure.Key job responsibilities - Lead, manage, and develop a high performing technical Penetration Testing Team distributed across multiple locations - Lead the strategic direction and evolution of the Penetration Testing Team, including setting goals and establishing priorities - Drive strategic initiatives by influencing leadership, key stakeholders, and partnering with teams throughout Amazon - Lead effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities - Lead improvements to internal program and process - Write and deliver high-quality documents for technical and non-technical audiencesAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years experience in a technical security leadership (people manager) role- 5+ years of experience in Information Security related domains, with knowledge of security fundamentals, application vulnerabilities, application attack vectors, penetration testing methodologies, and tools- 3+ years of experience driving Information Security initiatives across large diverse organizations- 3+ years of experience communicating with a wide range of technical & non-technical partners and senior leadership ...

Amazon’s Stores Pentest Team is seeking a Security Engineer to help keep Amazon secure for its customers. In this role, you will attack Amazon’s services, applications, and websites to discover security issues and report them to our internal technology teams. This position will provide you with challenging opportunities, both technologically and as a leader, but will also be a great deal of fun if hacking Amazon alongside a team of highly skilled individuals sounds exciting to you.A Security Engineer at Amazon is expected to be strong in multiple domains. Engineers in this role work closely with teams throughout Information Security, as well as provide technical leadership and advice to teams and leaders throughout Amazon. You will be in direct contact with teams in a variety of business verticals, giving you first hand knowledge about how Amazon is built and how it operates at a deep, technical level. Additionally, you will leverage the knowledge you gain about Amazon to find new ways to break services, processes, and technologies throughout the company.Engineers in this role must show exemplary judgment in making technical trade-offs between short-term fixes and long-term security and business goals. You will demonstrate resilience and navigate ambiguous situations with composure and tact. You will be expected to provide thought leadership for the organization as you discover, invent, and innovate throughout the course of your duties. Above all else, a strong sense of customer obsession is necessary to focus on the ultimate goal of keeping Amazon and its customers secure.Key job responsibilities* Conducting high quality application penetration tests independently, or as part of a team* Creating detailed engagement plans and thoroughly documenting findings, gaps, and remediation recommendations* Contributing to team tooling, innovation, and improvements* Communicating and collaborating with partner teams, service owners, Information Security, and senior leadership to influence, prioritize, and drive the resolution of discovered security findingsAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 1+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Bachelor's degree in computer science or equivalent- 1+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- 1+ years of experience in a penetration testing or similar offensive security role ...

Amazon’s Stores Pentest Team is seeking a Security Engineer to help keep Amazon secure for its customers. In this role, you will attack Amazon’s services, applications, and websites to discover security issues and report them to our internal technology teams. This position will provide you with challenging opportunities, both technologically and as a leader, but will also be a great deal of fun if hacking Amazon alongside a team of highly skilled individuals sounds exciting to you.A Security Engineer at Amazon is expected to be strong in multiple domains. Engineers in this role work closely with teams throughout Information Security, as well as provide technical leadership and advice to teams and leaders throughout Amazon. You will be in direct contact with teams in a variety of business verticals, giving you first hand knowledge about how Amazon is built and how it operates at a deep, technical level. Additionally, you will leverage the knowledge you gain about Amazon to find new ways to break services, processes, and technologies throughout the company.Engineers in this role must show exemplary judgment in making technical trade-offs between short-term fixes and long-term security and business goals. You will demonstrate resilience and navigate ambiguous situations with composure and tact. You will be expected to provide thought leadership for the organization as you discover, invent, and innovate throughout the course of your duties. Above all else, a strong sense of customer obsession is necessary to focus on the ultimate goal of keeping Amazon and its customers secure.Key job responsibilities* Conducting high quality application penetration tests independently, or as part of a team* Creating detailed engagement plans and thoroughly documenting findings, gaps, and remediation recommendations* Contributing to team tooling, innovation, and improvements* Communicating and collaborating with partner teams, service owners, Information Security, and senior leadership to influence, prioritize, and drive the resolution of discovered security findingsAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Bachelor's degree in computer science or equivalent- 3+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- 3+ years of experience in a penetration testing or similar offensive security role ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business Local Government team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com through an Amazon Business Account. Sr Account Executives are responsible for initiating and developing strong relationships with medium-large public sector agencies as business customers. They balance their time between acquiring new business customers and assisting those customers in enabling their account to best suit their specific needs. The candidate will work closely with customers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to addresses the business needs. The ideal candidate will have experience developing relationships at the C-Suite level, as well as across functional areas such as procurement, production, maintenance, supply chain and IT and has a proven track record of meeting and exceeding sales goals.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.Key job responsibilities• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams• Business/Customer Travel (25-50%)BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business is a B2B marketplace on Amazon.com that gives entities of all sizes access to hundreds of millions of products in a shopping experience built for businesses and institutions.Amazon Business also serves Government customers that love the convenience of shopping online. However, federal, state and local procurement officials require solutions that fit how public entities operate. The Amazon Business for Government team is dedicated to developing solutions inclusive of an expanded marketplace that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the Government sector.Account Executives are responsible for supporting long-term strategic customer relationships following an initial on-boarding and stabilization period. The primary areas of responsibility include broadening solution adoption through institution-wide deployment, feature adoption, and developing relationships with buying decision makers across functional areas such as Procurement, Information Technology, Facilities, and more. Account Executives will also support large complex customer engagements requiring additional deployment support. The Account Executive will ensure recommended solutions meet our customer’s procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The AE will work closely with customers to manage deployment and ensure that our solutions are successfully adopted. The ideal candidate will have relevant Government consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets. Roles and Responsibilities · Strategic Account Management that helps customers design and implement solutions that solve government procurement challenges · Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions· Deliver accurate weekly reporting on growth pipeline and customer spend adoption· Work closely with sales team and sales leadership to provide status updates and insights learned during deployment· Focus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoption · Meet or exceed targets for customer and/or feature spend adoption · Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teamsThis role can be located out of any of the Amazon Business locations in the United States, which include Austin TX, Boston MA, Arlington VA, and Seattle WA. BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

The North American Construction team is looking for an experienced Construction Manager who will be a key part of the Operations Team and will be responsible for project managing new building planning, design and construction. This will include the extension of existing facilities and any new sites. The Construction Manager will play an integral role in the development and implementation of the North American facility network infrastructure. This position will analyze and evaluate different facility scenarios and build-out designs. In addition, the Construction Manager will support the standardization of the technical and facility related processes and systems. This opportunity combines construction engineering, planning, project management, facilities management, and contract management. Key job responsibilities• Overseeing construction engineering, planning, and design for the North American facility network infrastructure and other new or expansion projects• Responsible for project support on new fulfillment network buildings and additional capacity requirements within existing North America Fulfillment Centers, Deliver Stations, or Sort Centers• Lead construction scope review and development with internal operational customers, and facilitate engineering and design efforts on new and remodel projects• Responsible for managing multiple large-sized ($100M+) projects simultaneously• Work independently in the assigned regional area with minimal direction from leadership• Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects• Oversee and facilitate execution of ground up shell, tenant improvement (TI), and engineering deployment for new facilities within the network• Provide technical direction concerning engineering design / AutoCAD, building design, layouts, build details, schedules and materials in accordance to North American Customer Fulfillment (NACF) design parameters• Survey facilities, develop and document procedures to audit the facility, provide evaluations and analysis, and recommend solutions to facility infrastructure, safety and security problems involving facilities and people• Negotiate contracts with General Contractors and trade contractors and present formal documentation for approval when required• Ensure that contracts are fit for purpose, cost effective and incorporate appropriate Service Level Agreements• Provide overall site management, coordination, planning, specification of business proposals and coordination of subcontractors• Facilitate and team with others on due diligence evaluation of new opportunities• Facilitate and team with internal stakeholders regarding engineering buildouts, IT readiness, and turnover to operational groups• Partner with teams tasked with transition of base building management and oversight of all turnover documentation• Coach and guide all project teams (developers, design engineers, general contractors, sub-contractors, internal stakeholders) throughout the full project lifecycle• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues• Audit contractors to check that the skills and competences of contract labor are appropriate to need and they are fit to undertake the work on which they will be deployed• Inform contractors of projected changes in resource or work demand so that they can take appropriate action• Establish and operate the information systems necessary for effective scheduling and recording of contract work• Support contractors’ work and help them to achieve higher performance level• Oversee multiple projects in various locations simultaneously• Review of designs for conformance to current building specifications• Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners• Comprehensive budget tracking, forecasting, and management of assigned expansion, remodel, and new build projects• Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams• Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved• Lead and/or assist in negotiations with appropriate authority having jurisdiction (AHJ) entities as required• Positive, clear, concise, and transparent cross team communication for all aspects of project delivery• The role will include upwards of 60% travel regionally, with the potential of traveling to all North America locations based on the business needsBASIC QUALIFICATIONS- 7+ years of project management, real estate development, architecture/design experience- Bachelor's degree ...

The L6 Sr. Event Content Program Manager (Sr. Event Content PM) in Selling Partner Communities (SPC) is responsible for leading the end-to-end content strategy and operations for Amazon's premier seller event, Amazon Accelerate, as well as other seller-facing events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for over 15,000 seller attendees across geographies, knowledge levels, and selling needs.The Sr. Event Content PM manages a complex, cross-functional program with significant impact. They possess deep expertise in the seller journey and are responsible for designing the operational framework that drives how 20+ Amazon organizations collaborate to deliver impactful content. This includes establishing content taxonomies, streamlining development workflows, and identifying turnkey systems to enhance efficiency. This role requires navigating ambiguity, solving complex problems, and proactively driving process improvements. The Sr. Event Content PM is responsible for driving quality and consistency across the seller events portfolio, serving as the resident expert on content management architecture. They engage partners across the seller events team to build scalable mechanisms for sourcing, scoring, and distributing compelling content that resonates with and empowers Amazon's diverse seller community.Key job responsibilities• Responsibility for creating and executing the end-to-end breakout content strategy for major seller-facing events like Amazon Accelerate. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards across the seller events team. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Expanding the global reach of seller events by regionalizing content and launching new flagship conferences in emerging Amazon store regions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree or equivalent experience- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...

This is a program for Active-Duty Military Members and Military Spouses through Hiring our Heroes (HoH) Corporate Fellowship.Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, is NOT a guarantee you will be screened or provided an offer.At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services Launch Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Launch Team is seeking a qualified candidate to solve the complex challenges of progressive innovation to drive efficiencies at operational benchmark rates. We are looking for a customer-obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon!As a Launch Program Manager, you will work with and influence numerous cross-functional stakeholders both inside and outside of Global Engineering Services (GES) with a direct impact to our internal customers in operations. This role calls for an individual who is proficient in continuous improvement and is experienced in strategically developing processes and mechanisms to achieve business goals. This role requires extensive travel, up to 75%. Key job responsibilities• Gain trust and consistently deliver results• Work backwards from the customer to scope and define program requirements and critical milestones • Navigate ambiguous situations without heavily relying on direct support from their leader• Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groups• Manage multiple projects with competing deadlines whilst maintaining a customer focus• Collaborate and influence team members, work with development teams and other business groups, and present projects to senior leadership on a regular basis• Partner to build and execute on new initiatives and roadmaps each year• Optimize cross-team processes that improve team efficacy and delivery• Take ownership and accountability for programs, while maintaining the ability to ask for help, and escalate issues and problems as necessary to keep programs on track• Problem solve with a high degree of ambiguity and operating in a rapidly evolving and changing landscape• Dive into the details and leverage high judgment and gut instinct• Communicate effectively to all stakeholders related to a launch or program/projectA day in the life• Managing the Road to Launch process, which ultimately allows for a building hand-off that passes operational readiness testing and sets the operations team up for success• Managing day-to-day relationships with multiple site types under the GES Launch Team scope• Coordinating GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings in order to achieve operational success• Deep diving existing processes to identify defects or opportunities for process improvements• Compiling, managing, and reporting on weekly project metrics • Driving multiple projects to optimize, standardize, and/or improve processes within and outside of launchAbout the teamHave you ever had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? You can expect all the challenges and benefits of a high-profile business: wide-open space for process improvement and innovation, and a high caliber, high performance team, within a fast-paced environment. This role will require a willingness to dive deep into the details, proactively solve problems, leverage thorough judgment and intuitive thinking to strategically grow a program and always obsess over customers. Everyone on the team wears multiple hats, however ownership of the customer experience is always prioritized!BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience defining program requirements and using data and metrics to determine improvements- Experience working cross functionally with tech and non-tech teams- Bachelors degree and/or 2-year Amazon experience ...

Bilingual Highly Preferred in: Spanish, German, Italian and FrenchDo you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!Key job responsibilities- Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email- Working with other customer support teams to ensure a consistent and high-quality level of support- Being a voice and advocate for our customers when something doesn’t feel right- Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments- Acting as an advocate for our customers by reporting and acting on observed areas for improvement- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience- Assisting with customer communication during Blink’s critical launches and support events- Working across the customer service spectrum to ensure a consistent and highest-quality level of support- Developing detailed knowledge about specific product lines and features- Driving projects that improve support-related processes- Supporting Blink Subscription serviceA day in the lifeAs a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.About the teamOur mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.BASIC QUALIFICATIONS- 3+ years of customer service experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of experience in technical support that is focused first and foremost in customer success- 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)- 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services- 1+ years providing technical support for mobile devices and platforms (iOS, Android)- Ability to work remotely- Excellent verbal and written communications skills required in both English and Spanish, German, French, or Italian ...