***This role can be based in any United States Amazon location that is within driving distance of an airport to support frequent travel***
At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. This role is a proactive technical support role for fulfillment operations, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.
Key job responsibilities
- Coordinate and plan work activities for Control Systems Engineers to accomplish goals and objectives of North America Customer Fulfillment teams.
- Work closely with various teams including Fulfillment Center (FC) Operations, Operations Engineering, FC Start-up, AFT Software, ACES, and Safety teams in supporting MHE systems optimization and project implementation.
- Understand, maintain and troubleshoot material handling control systems including programmable logic controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems.
- Monitor MHE metrics and partner with maintenance/operations for system performance issues and assess across all Amazon business units.
- Act as first level escalation support for the site level Control Systems Engineers during and after business hours, troubleshooting locally and remotely, and repair all hardware or controls software systems within the building.
- Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.
- Mentor CSEs, CSLs and CSTs within your assigned building.
- Facilitate Failure Analysis and Incident Review processes. Implement process improvements or retraining to avoid future incidents.
- Act As Subject Matter Expert (SME) for material handling and electronic systems to maximize utilization of those systems
- Perform, utilize, and assess material handling system performance.
- Partner with operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Act as the technical consultant for capital projects inside the building.
- Utilize network support resources for guidance and assistance. Provide assistance to peers, as needed.
- Communicate technical issues and project timelines with building leadership, operations and the maintenance team.
- Assist with skills assessments for technical positions within site maintenance teams.
- Handle flexible workload which may come from management or operations.
- Travel up to 70%
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, or other related engineering field OR 5+ years of equivalent professional experience.
- 3+ years of experience in an Automation Solutions Engineer or similar role
- Experience with electrical theory, robotics, controls components and automated equipment.
- Knowledge on programming software such as RSLogix, Studio 5000, FT View, and other controls software platforms.
- Experience identifying, maintaining, troubleshooting, and modifying motor controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components.
- Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems.
- Experience interpreting, modifying, and developing electrical drawings and schematics.
PREFERRED QUALIFICATIONS
- Ability to lead others in a technical role and interact with all levels of management.
- Reasoning, analytical and problem-solving skills.
- Ability to train others with lesser skills.
- Ability to interpret and understand policies and procedures and relate them to others.
- Systems controls design or programming experience.
- Systems integration experience.
- Field service engineering experience.
- Systems trainer or training experience.
- Experience supporting a wide range of different conveyors and sortation systems.
- Excellent written, verbal and customer service skills.
- Proven history of remote technical phone support.
- Experience with advanced automation controls systems.
- Experience with industrial robotics.
- Knowledge of robotics work cells and related control systems.
- Experience identifying, maintaining, troubleshooting, programming, and designing HMI and control network components.
- Knowledge of Warehouse Management System Software Concepts and messaging protocols.
- Experience identifying, maintaining, and utilizing SCADA systems and KPIs.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.