BURROW DCO Tech, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is looking for a Data Center Technician to join our growing infrastructure operations team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

This role requires performing hardware and network diagnostics, followed by physical repairs. Additionally, the position includes a rotation schedule where team members are designated as the primary responders to rapidly resolve issues that impact service availability during their assigned shifts. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center space. This role is generally external customer-facing and/or work with external partners outside of AWS data centers which may require up to 60 % travel.

All physical requirements are expected with reasonable accommodations:
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
Working in cramped and/or elevated and/or noisy environments
Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

Due to growth in the DFW metro region we're very excited to expand into hyperscale sites and server capacity. Your teammates will be composed of Late-Binding and Install and Deploy technicians. Our goal is to get all customer racks into our sites safely and effectively!

This position will be primarily be based in Garland, TX, but will have to travel to address tickets and projects at other sites in the DFW area. There also be occasional travel to other sites in the US up to 20% of the time.

Key job responsibilities
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability.
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
- Carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
- Performing on-call duties and participating in scheduled maintenance and change management activities.
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
- Helping to interview, train and onboard new team members.

Traveling within and outside of regional work area is required.

A day in the life
A day in the life of a BURROW DCO Tech is correcting break fix tickets at our different AWS sites, managing migrations and cross connects, RMA removals, and other projects for the larger DCO team. This is a largely independent position.

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
Take ownership of technical issues reported by their customers, engaging other teams when necessary to drive resolutions.
Demonstrate strong troubleshooting and problem-solving skills, escalating issues to senior technicians and management as required.
Maintain service level agreements by proactively detecting and reporting issues.
Show initiative and proactivity, even in the absence of direction or support.
Enhance effectiveness through process innovation.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.