Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience

In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology? Would you like to play a vital role in Amazon's dynamic growth? If you have a passion for making an impact on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Organization. In the position of Operations Engineer Deployment & Ramp-up, you will be tasked with overseeing multiple products, programs, projects and involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers. As an Operations Engineer, your primary role is to own the coordination and execution of installation, commissioning, and performance ramp-up of the product in the field allowing the engineering and product team to focus on the system performance improvement and optimization. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region, the Operations Engineer sets standards and maintains quality within their scope of responsibility. The role requires comfort in handling highly technical work scopes related to automation installation, as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP technology. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history! Project durations vary from a few days to several months, with travel across the US and, if the candidate is open to it, some international work. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more. Key job responsibilities• You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition. • You will influence decisions on deployment and machine performance execution strategy to senior level leadership.• You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors. • You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer. • You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams. • This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more. A day in the lifeIn this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp-up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. About the teamThe Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (RME, Ops, ACES, PE, GES, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S).BASIC QUALIFICATIONS- 4+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Mechanical Technologies, Electrical Engineering or other STEM field degrees- Experience supporting deployment of new product/technology and/or large material handling and automation installations in a construction environment to include safety and permitting requirements.- Experince of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level- Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.)- Understanding of mechanical, electrical diagrams and controls logic.- Strong verbal and written communication to develop technical documentation, perform documentation review, dive deep into system layouts and solutions. ...

Refrigeration Engineer, Reliability, Maintenance, and Engineering (RME)

At Amazon, we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.The goal of this team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. To that end, Amazon is seeking an engineer over maintenance, repair and vendor management operations to support grocery expansion across the North American market.Key job responsibilities - Provide field support for refrigeration sites across assigned geography including support for operations, field maintenance, and food safety partners - Manage multiple complex projects and tasks simultaneously as well as be able to influence, and develop relationships at all organization levels. - Oversee the maintenance acceptance of part of commissioning large-scale, complex projects. - Provide leadership and mentoring to facilities maintenance leadership and operations teams. - Be involved in design review process across the North American market while providing guidance and professional recommendations on equipment standardization procurement to leverage scale, cost savings opportunities, and to standardize maintenance activities as we continue to expand the business.- Travel domestically up to 50%. - Please request information on additional office/site locations that may be available. - Understanding of refrigeration systems, troubleshooting, design, and repair- Familiarity with low-GWP refrigerants, pending regulatory requirements, and design changes- Ability to communicate technical information to non-technical audiencesBASIC QUALIFICATIONS- 5+ years of directly managing and responsible for multiple large projects experience- Bachelor's degree- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment ...

Regional Maintenance Manager

Amazon is a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since our start in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Our focus on the customer and innovation drives the growth of Amazon, offering our customers more types of products, more conveniently, and at even lower prices. We are seeking a dynamic, organized self-starter to be a Regional Manager (RM) of Facilities Maintenance to join our corporate-based engineering team. The team is comprised of two other RMs and reporting to the Facilities Maintenance Director, to manage and lead Facilities Managers and Facilities Area Manager (Shift supervisors). The primary responsibility is to maximize equipment uptime, execute equipment maintenance and projects in a fast-paced, dynamic work environment.The successful candidate will be a highly experienced subject matter expert in facilities maintenance, workplace safety, and data driven management and leadership. A background in MHE systems/applications, packaging automation, distribution processes and storage systems is a plus. The candidate must be a self-starter, possessing the ability to manage multiple complex projects and tasks simultaneously as well as be able to influence, and develop relationships at all organization levels. The candidate must be capable of overseeing the maintenance acceptance of part of commissioning large-scale, complex projects. Moreover, this individual will need to be adept at providing technical leadership and mentoring to facilities maintenance leadership.Key job responsibilities• Provide leadership, mentor and manage field-based Facilities Mangers in the expansion and continuous improvement of Amazon’s North American Fulfillment Network.• Drive maintenance Best Practices: Innovate, document, improve work methods, standardize, provide a safe work environment and require safe work practices, train, commission equipment, collect, measure, and analyze key performance indicators to improve processes and improve Amazon customers experience.• Offer guidance to senior leadership on maintenance and equipment end of life (EOL) issues using ROI, and other analytical techniques.• Provide oversight for budget development and execution, and capital planning.• Help manage vendor support and equipment relationships and leverage Amazon’s network size to maximize economies of scale.• Provide frequent on-site monitoring, auditing and enforcement of maintenance execution, safe work practices, and institute and audit training drills across the network.• Leverage the entire maintenance team for the benefit of the North American network.• Develop and manage budget and contract documents including RFPs, change order controls, purchase orders, and invoicing.• Provide Fulfillment Center General Managers with visibility over facilities manager responsibilities so that they can better understand, lead, mentor, and manage FMs.• Recruit, interview, and hire bar raising talent in the Facilities Maintenance and Facilities Area Manager roles.• Help create a world-class facilities maintenance organization.• Be willing and able to relocate for the needs of Amazon.BASIC QUALIFICATIONS- BS in Industrial or Mechanical Engineering or related discipline or BS/BA with 4+ years experience in maintenance or 2+ years Amazon experience- Previous corporate and/or regional facilities roles leading 250 or more employees including salaried employees- Experience leading change in a multiple site environments- 7+ years experience managing employees and their performance- Ability to travel up to 80% ...

Area Manager (Military Veterans Encouraged to Apply), Amazon Air

Come build the future with Amazon Global Air!A part of Amazon’s transportation solution, Amazon Global Air provides an exhilarating, customer-centric transportation option to safely and efficiently deliver goods across long distances. We’re defining the future of air cargo through a talented, diverse team, leveraging innovative technologies and a sustainability-aware mindset to solve large-scale challenges. Ready for your career to take off? Fly Amazon!#AmazonAir #FlyAmazonKey job responsibilities- Support, mentor, and motivate your team- Manage safety, quality, productivity, and customer delivery promises- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs- Work in an environment where the noise level varies and is subject to variable temperatures and weather (Air gateways include outside loading departments/ramp loading)- Supporting all safety programs, OSHA and Air Carrier FAA compliance to ensure a safe work environment for all AssociatesA day in the lifeAs an Area Manager, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Depending on the type of job, you will be required to engage in physical warehouse and ramp activities given reasonable accommodation. The ambiguity of this role allows for creativity; you’re able to invent and enhance safer processes within aviation, all while building and maintaining a great work place for yourself and your direct reports. You will have the opportunity to influence others to enhance our Air network and develop your career on Amazon’s fastest growing and evolving team!Eligibility requirements- Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.- This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.Temperature in the Air Gateway may vary between depending on outside weather conditions and will fluctuate depending on the season and daily weather conditions. You may be working outdoors your entire shift. The ability to work outdoors in a variety of weather conditions is a must.Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...