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Join AWS and lead our thriving re:Post community, where millions of AWS customers come to learn, share, and solve problems together. As the Community Program Manager, you'll be the driving force that transforms re:Post from a useful resource into an indispensable network of shared expertise and collaborative problem-solving. Your leadership will ensure that our community is vibrant, engaged, and continuously growing, directly contributing to the success of AWS customers worldwide. This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and knowledge sharing.Key job responsibilitiesYou will lead the development and implementation of strategies to nurture and expand our re:Post community, ensuring it becomes the premier destination for AWS knowledge and peer-to-peer support.* Community Growth: Develop and execute innovative strategies to boost community engagement and high-quality content contributions.* Expert Connections: Strengthen the connections between community members and AWS experts, facilitating knowledge exchange and fostering a culture of collaborative problem-solving.* Collaborative Intelligence: Leverage the power of generative AI to enhance the community's collective intelligence, empowering members to solve complex challenges more effectively.* Recognition Programs: Create and implement programs that celebrate our most valuable contributors, inspiring continued participation and excellence.* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.* Cross-functional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.A day in the lifeAs the Community Program Manager, you'll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later, you could find yourself facilitating a meetup between top community contributors and select AWS experts, fostering knowledge exchange and building stronger connections within the community. You'll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership, showcasing how the community's collaborative problem-solving is driving customer success.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of experience in community management, preferably in the tech sector- Proven track record of developing and implementing successful community engagement strategies- Excellent communication skills, able to engage effectively with both technical and non-technical audiences ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Some travel required (10-25%). Portfolio and/or eLearning sample required at interview.Key job responsibilities• Design and develop creative, learner-centered, performance-based training materials in multiple modalities including eLearning, blended learning content, videos, tutorials, etc• Lead the development and implementation of new learning models and content design templates• Develop rapid and agile techniques and processes to create content for a frequently changing environment• Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning• Develop curriculum using multiple synchronous and asynchronous training modalities, including instructor-led, micro-learning, blended learning, and training materials• Coach and mentor junior developers in use of tools and instructional design methodologies• Effectively manage multiple projects and initiatives from analysis to evaluation• Continuously self-educate on the latest trends and practices in learningA day in the lifeCurriculum Developers are also Program Managers; each CD owns a portfolio of AWS services and their associated training courses and materials. CDs interface with business leaders and internal Learning Business Partners to assess the training needs of their services. CDs are responsible for maintaining existing training content, addressing course feedback, and leading content development and refresh projects. A typical day in this role might involve: communicating with peers and stakeholders, updating project documentation with current statuses, authoring elearning courses, maintaining phased onboarding plans, interfacing with our learning management system to action updates or pull reports, attending meetings, and completing peer QAs.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 2+ years of experience in an instructional design/curriculum development role or similar, including significant experience in creating eLearning courses- 1+ years of program or project management experience, handling multiple concurrent projects- 1+ years experience in using authoring tools, such as Articulate Storyline, Adobe Captivate- 1+ year experience in multi-media development with audio, video, and/or graphic design (e.g., Audacity, Adobe Audition, Camtasia, Adobe Premiere Pro, Final Cut Pro, Adobe Illustrator, Photoshop)- 1+ years experience working with Learning Management Systems (LMS) such as Cornerstone, Thinking Cap ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Some travel required (10-25%). Portfolio and/or eLearning sample required at interview.Key job responsibilities• Design and develop creative, learner-centered, performance-based training materials in multiple modalities including eLearning, blended learning content, videos, tutorials, etc• Lead the development and implementation of new learning models and content design templates• Develop rapid and agile techniques and processes to create content for a frequently changing environment• Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning• Develop curriculum using multiple synchronous and asynchronous training modalities, including instructor-led, micro-learning, blended learning, and online training materials• Coach and mentor junior developers in use of tools and instructional design methodologies• Effectively manage multiple projects and initiatives from analysis to evaluation• Continuously self-educate on the latest trends and practices in learningA day in the lifeCurriculum Developers are also Program Managers; each CD owns a portfolio of AWS services and their associated training courses and materials. CDs interface with business leaders and internal Learning Business Partners to assess the training needs of their services. CDs are responsible for maintaining existing training content, addressing course feedback, and leading content development and refresh projects. A typical day in this role might involve: communicating with peers and stakeholders, updating project documentation with current statuses, authoring elearning courses, maintaining phased onboarding plans, interfacing with our learning management system to action updates or pull reports, attending meetings, and completing peer QAs.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 4+ years of experience in an instructional design/curriculum development role or similar, including significant experience in creating eLearning courses- 3+ years of program or project management experience- 2+ years experience in using authoring tools, such as Articulate Storyline, Adobe Captivate- 1+ year experience in multi-media development with audio, video, and/or graphic design (e.g., Audacity, Adobe Audition, Camtasia, Adobe Premiere Pro, Final Cut Pro, Adobe Illustrator, Photoshop)- 2+ years experience working with Learning Management Systems (LMS) such as Cornerstone, Thinking Cap ...

Would you like a career that gives you opportunities to help customers change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS) within the Manufacturing Industry? Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or more Enterprise Manufacturing organizations. Our CPMs are accountable for helping Manufacturing customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Global Account Manager, the CPM oversees strategy execution in truly transformational, ground breaking projects.The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Helping shape Manufacturing customers’ long-term, strategic, transformational roadmaps, having a high.- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term. - Establishing Executive relationships across Technology & Business groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions. - Preparing and presenting technical and commercial proposals to Manufacturing Chief Experience Officer (CxO) leaders that articulate accelerated business outcomes through cloud technologies.- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.- Delivering on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Supporting scale through shared learnings and mechanisms across the Professional Services sales team.AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.The main focus of Professional Services is to help our customers with defining and accelerating their Cloud Journey using the Cloud Adoption Framework:- Digital Optimization - Helping our clients accelerate the migration of existing workloads and infrastructure into the cloud across multiple business units and regions- Digital Innovation - Defining new business applications and offerings making use of the latest powerful AWS capabilities such as; Data Analytics, IoT and Machine Learning.This customer facing role may require up to 50% travel to customer sites.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. EEO/AccommodationsAWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 8+ years of managing a book of business with sales and revenue targets in a consulting/professional services business setting- 3+ years working in the Industrial Manufacturing sector as a consultant or part of a Professional Services organization- Business development experience including multiyear, multiple service offering proposals resulting in contracts with +$10M total contract value.- Experience with CRM systems with a view of pursuits, progress, and pipeline conversion- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. ...

Are you passionate about data? Does the prospect of dealing with massive volumes of data excite you? Do you want to build data engineering solutions that process billions of records a day in a scalable fashion using AWS technologies? Do you want to create the next-generation tools for intuitive data access? If so, Amazon Finance Technology (FinTech) is for you!FinTech is seeking a Data Engineer to join the team that is shaping the future of the finance data platform. The team is committed to building the next generation big data platform that will be one of the world's largest finance data warehouse to support Amazon's rapidly growing and dynamic businesses, and use it to deliver the BI applications which will have an immediate influence on day-to-day decision making. Amazon has culture of data-driven decision-making, and demands data that is timely, accurate, and actionable. Our platform serves Amazon's finance, tax and accounting functions across the globe.As a Data Engineer, you should be an expert with data warehousing technical components (e.g. Data Modeling, ETL and Reporting), infrastructure (e.g. hardware and software) and their integration. You should have deep understanding of the architecture for enterprise level data warehouse solutions using multiple platforms (RDBMS, Columnar, Cloud). You should be an expert in the design, creation, management, and business use of large data-sets. You should have excellent business and communication skills to be able to work with business owners to develop and define key business questions, and to build data sets that answer those questions. The candidate is expected to be able to build efficient, flexible, extensible, and scalable ETL and reporting solutions. You should be enthusiastic about learning new technologies and be able to implement solutions using them to provide new functionality to the users or to scale the existing platform. Excellent written and verbal communication skills are required as the person will work very closely with diverse teams. Having strong analytical skills is a plus. Above all, you should be passionate about working with huge data sets and someone who loves to bring data-sets together to answer business questions and drive change.Our ideal candidate thrives in a fast-paced environment, relishes working with large transactional volumes and big data, enjoys the challenge of highly complex business contexts (that are typically being defined in real-time), and, above all, is a passionate about data and analytics. In this role you will be part of a team of engineers to create world's largest financial data warehouses and BI tools for Amazon's expanding global footprint.Key job responsibilitiesDesign, implement, and support a platform providing secured access to large datasets.Interface with tax, finance and accounting customers, gathering requirements and delivering complete BI solutions.Model data and metadata to support ad-hoc and pre-built reporting.Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.Tune application and query performance using profiling tools and SQL.Analyze and solve problems at their root, stepping back to understand the broader context.Learn and understand a broad range of Amazon’s data resources and know when, how, and which to use and which not to use.Keep up to date with advances in big data technologies and run pilots to design the data architecture to scale with the increased data volume using AWS.Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for datasets.Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment.BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL ...

Do you want a role with deep meaning and the ability to make a massive impact? Hiring top talent is not only critical to Amazon’s success—it can literally change the world. It took a lot of great hires to deliver innovations like AWS, Prime, and Alexa, which make life better for millions of customers around the world every day. As part of the Intelligent Talent Acquisition (ITA) team, you'll have the opportunity to reinvent the hiring process and deliver unprecedented scale, sophistication, and accuracy that Amazon's Talent Acquisition operations need.ITA is an industry-leading people science and technology organization made up of scientists, engineers, analysts, product professionals and more. Our shared goal is to fairly and precisely connect the right people to the right jobs. Last year, we delivered over 6 million online candidate assessments, replacing the "game of chance" with a merit-based approach that gives candidates the chance to showcase their true skills. Each year we help Amazon deliver billions of packages around the world by making it possible to hire hundreds of thousands of associates in the right quantity, at the right location and at exactly the right time. You’ll work on state-of-the-art research, advanced software tools, new AI systems, and machine learning algorithms to solve complex hiring challenges. Leveraging Amazon's in-house tech stack built on AWS, you'll have the autonomy and flexibility to bring innovative solutions to life. One day, we can bring these solutions to the rest of the world. Join ITA in using technologies to transform the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems.Within ITA, the Candidate Generation team uses scientific experimentation, causal inference, generative AI, machine learning, and forecasting techniques to bring new and returning candidates to the top of the recruitment funnel. Driven by the goal of ensuring every marketing dollar is spent efficiently and effectively, the Candidate Generation team builds innovative decisioning products that provide tailored recommendations for recruiting challenges across a wide array of marketing channels globally. Our award-winning solutions tackle complex and ambiguous problems by applying science methodically and creatively, increasing candidate engagement while driving down costs. As a member of Candidate Generation, your work will modernize the field of Marketing and revolutionize the way we find and attract Amazonian talent.BASIC QUALIFICATIONS- 2+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

Amazon Web Services (AWS) is a fast-paced, customer centric, company and a leader in the world of cloud technology. We are currently looking for a proven technical manager with experience in people management, robust technical understanding and the drive and vision to take our team to the next level. The successful candidate will create sustainable processes standards while driving opportunities to reduce delivery cycle times and improve quality without impacting network availability. The mission of the team is to deliver network capacity on time with zero rework.The Edge Delivery Manager will manage the implementation and delivery of inbound capacity and equipment in a colocation environment. The Edge Delivery Manager will be responsible for growing a team within a geographic region and overseeing their development and growth. The ideal candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions. They will be ultimately responsible for installing and delivering network equipment and related infrastructure, as well as driving low voltage structured cabling across the AWS colocation platform.Key job responsibilities• Prioritize and assign deployment tasks to field engineers.• Coordinate team resources to deliver project tasks including, cross team support, change management, maintenance window support, and potential off-hour needs.• Manage inbound racks and hardware from receiving through on-site deployment milestones.• Manage the quality of vendor installed cabling and associated orders in a colocation environment.• Apply project management skills, provide coaching and create internal documentation.• Guide, train and educate staff on deployment processes and required customer SLAs.• Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.• Handle project escalations, host weekly staff meetings and cross functional partnerships.• Recruit and train field engineers while maintaining appropriate staffing levels.• Recommend, document, and oversee AWS policies and procedures. • Partner cross functionally to drive awareness and compliance of AWS safety standards. BASIC QUALIFICATIONS• Bachelor's degree or equivalent combination of education and experience.• 5+ years leading a team of technicians or field engineers.• 3+ years managing in a data center or colocation environment.• 3+ years managing rack deployment and cable vendor management.• 3+ years of working knowledge related to network cabling, optic types, and test equipment. ...

The AWS Data Center Community team is seeking a dedicated, resourceful, and customer-obsessed Executive Assistant to support three Directors within AWS Data Center Planning & Delivery (DCPD) The Executive Assistant will act as an extension of the leaders, and will work closely with other Executive Assistants throughout the AWS Data Center Community (DCC) team and across the rest of the company.As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–hands meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.Working in a highly ambiguous environment, you will complete tasks and projects quickly and with little to no guidance, and take effective action without having to know the total picture. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. You will understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leaders and their teams. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.Key job responsibilities• Proactively coordinate and engage with leadership in planning and organizing events, activities and calendars.• Management of complex calendars, scheduling requirements, and prioritization of executive's tasks and appointments according to their importance, urgency, and relevance.• Act as a liaison for direct reports and business stakeholders.• Craft detailed, efficient domestic and international travel itineraries that optimize time and productivity.• Conceptualize and execute a diverse range of team events, from social gatherings to large-scale staff meeting agendas, global team meetings, and off-sites.• Track and drive completion of key deliverables with a keen focus on deadlines.• Work alongside other executive assistants within the org and throughout DCC to drive best practices and cross collaboration of efficiencies.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating -that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Experience working with large global teams ...

At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering millions of packages each day and fulfilling customer orders from all over the world. Amazon Flex is at the forefront of delivery operations, owning a significant piece of Amazon's "Last Mile" delivery strategy at current & into the future. The Flex model utilizes independent contractors to help fulfill "Ultrafast" customer deliveries including Amazon Grocery, Whole Foods, same day Amazon.com orders and beyond. Our Finance team works closely with Tech, Product & Program Managers to track performance reporting and support analysis for optimization of labor planning, pricing, routing and expansion opportunities which help improve safety, customer quality and reduce costs.As a Finance Manager, you’ll help us optimize our finances so that we can enhance our customer experience even more and navigate the fast-changing business environment. This role is an opportunity to act as the key finance leader for a strategic programs and get really involved with shaping our business. You’ll lead others and use insights to show senior stakeholders ways that we can move forward with our business ambitions.This role requires a self-starter with strong business modeling skills, a keen attention to detail and good track record of influencing business partners. This role has regular interaction with senior leadership and stakeholders across Amazon and requires strong verbal and written communication skills. The candidate will need to be capable of operating with a high degree of autonomy, and hence needs to demonstrate a high degree of comfort with ambiguity besides holding a high bar on professional integrity; and will need to have a proven track record for hiring, developing and retaining the best talent.Key job responsibilities- Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. These decisions can have global impact.- Educate business partners on financial and non-financial trade-offs and provides guidance and financial analysis for new projects and initiatives. You make thoughtful judgement calls in ambiguous environments where data may be scarce or difficult to procure. - Identifies opportunities to resolve defects proactively. Improves, scales, or simplifies finance tools across teams and organizations.A day in the lifeA typical day in this role provides an opportunity to innovate by building creative, socially responsible last mile logistics solutions through large-scale data driven decision making. The successful candidate will demonstrate the following abilities: they influence business owners, support thoughtful decision-making, and adapt to a rapidly-evolving environment. They collaborate with senior leaders and various business units across Amazon. You bring excellent verbal and written communication skills.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 5+ years of finance experience, or Master’s degree and 3+ years of finance experience ...

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. Key job responsibilitiesHire, train, and develop a team of IT professionals.Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.Establish and maintain a positive, productive relationship with operational partners and staff.Lead infrastructure builds in new facilities.Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).Develop and maintain policies, procedures, and processes.Oversee management of equipment and parts inventory.Create, manage, and support recognition and communication programs.Travel up to 30%.BASIC QUALIFICATIONS- 5+ years of developing a team of technical professionals across multiple locations experience- 2+ years of leading technology teams as a information technology operations manager experience- Bachelor's degree, or 4+ years of professional or military experience- Knowledge of Linux or Unix systems administration ...

Amazon is seeking a creative and driven Learning Instructional Designer with proven program management skills. With experience in engineering content structure and creating efficient and effective learning experiences. The Instructional Designer will support adult learners across the business by translating and transforming process information into instructional content delivered at time of need. In this role, you will be responsible for researching, developing, and measuring training content effectiveness to support Learning & Talent Development initiatives. This covers end-to-end research, curation of process variances, gap analysis, establishment of curriculum and enrollments within system, integration testing, and launch preparation. You will work with business stakeholders as well as instructional and visual designers to drive deep insights and go beyond compilation to determine customer content preferences, structure, and taxonomy needs to enable content usage and effective knowledge transfer. You will regularly identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner. Key job responsibilities • Collaborate with subject matter experts, stakeholders, and business teams to identify goals and outcomes for learning experiences. • Design and develop performance-focused training content. • Develop learning tools, performance support mechanisms, practice activities, scenario-based learning, online tutorials, and other materials to meet identified needs. • Design and develop knowledge and performance assessments to ensure learner understanding. • Design and develop online learning experiences that align with learning outcomes, apply evidence-based learning principles, and inform learner progress and success in online learning environments. • Pursue a deep understanding of learner roles to ensure that learning solutions meet needs. • Maintain knowledge of new developments in learning science, learning design, and learning technologies. • Perform quality checks (alpha/beta testing) to ensure learning experience standards are met. •Perform field research and be very hands-on; work directly with technical development teams, process owners and stakeholders to perform baseline on current content formats and processes. Identify variations and perform gap analysis to analyze/verify standard guidance needed in partnership with subject matter experts. • Inform new content structure, user stories, and taxonomy needs with Instructional and Visual Design team to transform process steps into dynamic, self-paced instructional content. • Conduct editorial reviews of training content and consult with subject matter experts on accuracy and direction. • Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations for next content path launches. • Design and execute field pilots to measure system integrity, training effectiveness, and content fidelity. • Build mechanisms to manage specific process changes with stakeholder groups to ensure future state fidelity and field relevance. • Travel may be required up to 25% BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years as a learning designer a in a corporate environment- 3+ years using learning management systems for adult learners in a corporate environment- 3+ years proven experience in implementing innovative learning designs and development solutions within a fast-paced, global environment- 3+ years experience measuring program impact against pre-defined success metrics- 3+ years experience designing and tracking KPIs to reflect ROI on projects.- 3+ years experience using learning management and development systems and software such as Knet, vvyond, synthasia or Articulate360- 3+ years of Microsoft Office products and applications experience- 3+ years of experience in learning & development, talent management or related field in a corporate environment, that includes deep diagnostic and customized design efforts- Instructional Design Certified ...

Amazon is seeking a creative and driven Learning Program Manager with experience in instructional design in a corporate environment consisting of proper content structure and creating efficient and effective adult learning experiences. Learning Program Managers will support adult learners across the business by translating and transforming process information into instructional content delivered at time of need.In this role, you will be responsible for researching, developing, and measuring training content effectiveness to support Learning & Talent Development initiatives. Utilizing instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate (ADDIE) instructional materials and programs. Lead the collaboration on content, design, and delivery with SMEs, project managers, and others as requested or required to produce sound instructional materials in accordance with solid instructional principles, current research, business objectives, and learning objectives. Demonstrate proficiency in creating learning objectives and activities geared for diverse learners.Prioritize multiple concurrent projects and initiatives through the full instructional design process. This covers end-to-end research, curation of process variances, gap analysis, establishment of curriculum and enrollments within system, integration testing, and launch preparation. You will work with business stakeholders as well as subject matter experts to drive deep insights and go beyond compilation to determine customer content preferences, structure, and taxonomy needs to enable content usage and effective knowledge transfer. You will regularly identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner. Identifying needed learning pathways and developing the required training content in varying modalities.Key job responsibilities• Collaborate with subject matter experts, stakeholders, and business teams to identify goals and outcomes for learning experiences.• Design and develop performance-focused training content.• Develop learning tools, performance support mechanisms, practice activities, scenario-based learning, online tutorials, and other materials to meet identified needs.• Design and develop knowledge and performance assessments to ensure learner understanding.• Design and develop online learning experiences that align with learning outcomes, apply evidence-based learning principles, and inform learner progress and success in online learning environments.• Pursue a deep understanding of learner roles to ensure that learning solutions meet needs.• Maintain knowledge of new developments in learning science, learning design, and learning technologies.• Perform quality checks (alpha/beta testing) to ensure learning experience standards are met.•Perform field research and be very hands-on; work directly with technical development teams, process owners and stakeholders to perform baseline on current content formats and processes.• Conduct editorial reviews of training content and consult with subject matter experts on accuracy and direction.• Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations.• Travel may be required up to 25%-50%BASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in requirement gathering and ability to write clear and detailed requirement document- 2+ years as a learning designer a in a corporate environment- 2+ years using learning management systems for adult learners in a corporate environment- 2+ years proven experience in implementing innovative learning designs and development solutions within a fast-paced, global environment- 2+ years experience measuring program impact against pre-defined success metrics- 2+ years experience designing and tracking KPIs to reflect ROI on projects.- 2+ years experience using learning management and development systems and software such as Knet and Articulate360- 2+ years of Microsoft Office products and applications experience- 2+ years of experience in learning & development, talent management or related field in a corporate environment, that includes deep diagnostic and customized design efforts ...

The My HR Live Support (MHLS) is currently recruiting for a Senior Workforce Analyst.MHLS is an employee facing group that provides customer service to Amazon employees primarily via phone. The team uses employee feedback, employee activity data, and metrics to identify current problems with the intent of eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective workforce.We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks and acts globally, and who has the ability to contribute major new innovations to join us as a Senior Workforce Analyst.The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. The Senior Workforce Analyst will experience a wide range of problem solving situations, long term to real-time, requiring extensive data collection and analysis while partnering closely with Operational leaders.Position Responsibilities :• To ensure capacity alignment is based on expected volume, identify and take necessary actions for short and long term deficits to meet service standards• To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences• To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization• To analyze global site performances and determine optimal production and off production activities, shrinkage and occupancy targets• To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements• To partner closely with leadership and support teams to discuss and drive planned strategies for controlled execution• To provide program health insights to senior leaderships at weekly and monthly level• To engage in projects and initiatives impacting headcount and cost variables• To lead by example and provide necessary support to scale up fellow team members across geographies• To mentor and support Workforce Analysts and Real Time AnalystsBasic qualifications• 5 years of WFM/Business Intelligence experience or equivalent• Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms• Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or related field• Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone• Advocate for automation and use of data to solve business problems• Experience in managing end to end projects or programs• Knowledge of workforce management programs• Expert knowledge of MS Excel and other MS Office softwarePreferred qualifications• Knowledge of Six Sigma/Lean Processes• Working knowledge of statistical modeling tools used in forecasting• Capacity planning experience• Experience extracting and transforming complex data sets (ETL administration)Preferred qualifications• 5+ years of Human Resources experience BASIC QUALIFICATIONS- Knowledge of Microsoft Office products and applications- 5+ years of Workforce management experience (for internal candidates) resources experience- 5+ years of Workforce management experience (for external candidates) resources experience- Experience in contact center operations- Bachelor's degree- Solid proven experience in a live queue contacts environment- Solid proven experience using contact center technology- High proficiency in Microsoft Excel- Experience in Contact Center Operations- Exceptional analytical skills ...

At MHLS, we’re looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and email volumes by analyzing forecast details from Economists team and drafting way forward plans in terms of peak readiness, HC hiring etc. The position will have high visibility to all the operations teams from Costa Rica, the US and India.Position Responsibilities:• To Analyze HC requirement based on recent volumes, trends and reporting it to LT team for visibility and discussion• Monitoring real-time performance, adjusts off-line activities and provide guidance to leadership to ensure a consistent customer experience• Ensure that Operational metrics like service levels, occupancy, PTL, utilization etc. are being met by all Orgs/skills at daily level• Reviewing weekly data of reports share by WFM on efficiency and daily metrics and provide insights on WBR/MBR/YBR narratives• To liaise with all network POCs (WFM and Ops) for owned Org/skill and work on gaps/opportunity areas which may impact operational metrics• To ensure timely closure on all planning related activities like training & QA requests, optional and mandatory holidays planning, Shift rollovers, BCP planning etc.• To ensure capacity alignment (schedule) is based on expected volume and take necessary actions in case of short term deficits• To mentor and develop fellow RTAs with all WFM required skills and knowledge• To deep dive and provide insights on metric misses with factual callouts and path to greens (PTGs)• To ensure expected processes are followed by Operations, invent & simplify current processes to remove waste or non-value enablersExperience/Skills • Strong understanding of MHLS business and events impacting business• Strong numerical and analytical skills• Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances• Demonstrated ability to communicate effectively in a multi-cultural environment• Demonstrated ability to work under pressure• Demonstrated effective time management skills• Ability to effectively interact with employees at all levels of the organization• Ability to maintain confidentiality• Demonstrates effective communication and public speaking skills• Able to give and receive feedback effectively• Positive and enthusiastic work ethic• Demonstrates resilience, drive and ownership for own personal development• Strong attention to detail• Ability to multitaskBasic qualifications 5+ years of WFM Management experience resources Experience in contact center operations Bachelor's degree Solid proven experience in a live queue contacts environment Solid proven experience using contact center technology High proficiency in Microsoft Excel Experience in Contact Center Operations Exceptional analytical skillsPreferred qualifications 5+ years of Human Resources experience BASIC QUALIFICATIONS- 3+ years of human resources experience- Experience with HR processes and systems ...

Amazon’s Data Centers are industry leading examples of innovation in design, efficiency, and cost effectiveness. As Pre-Construction managers, we are the nationwide team responsible for planning the construction of the Amazon’s new sites. We are on the forefront of creating and delivering the most innovative products to our customers; and are known for innovating the possibilities of cloud computing.As a Pre-Construction Manager you will support the development and implementation of a Pre-Construction program execution across the nation over multitude of campuses. This role will serve as the primary liaison between Real Estate, Design Engineering, Due Diligence, and other critical partner teams from initial planning, through design development to provide schedule forecasting, construction budgeting, and constructability guidance. Our goal is to find the candidate with extensive practical construction experience with bidding, contracting, construction documents, industry infrastructure, design, and engineering. Key job responsibilities• Foundational knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switchgear, Transformers, Power Feeders & Busduct, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units).• Perform constructability reviews of critical scopes associated with the construction of new data centers building and sites and drive improvements in baseline.• Perform build phasing evaluations in terms of civil, structural, electrical fields for potential sites.• Determine and communicate site requirements that could impact schedule, cost, delivery of the work and integration of site with surrounding properties.• Conduct negotiations with land sellers, developers, general contractors and evaluate bids, proposals, and scoping documents with detail and accuracy.• Manage GC and other third-party vendors delivering preconstruction services during the design phase.• Define construction scopes and request for proposals to General Contractors. Review bid summaries, schedules and milestones, pricing, in subcontractor level bid evaluations.• Support issuance of contracting documents (i.e., Work Orders, Purchase Orders, Work Letters).• Develop handoff project documentation to Construction Manager partners.• Collect, evaluate, and share lessons learned to direct teammates, and peers in design, and construction teams to achieve continuous improvement across the entire program.• Ability to travel 25% of the time.A day in the life **Why AWS** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.BASIC QUALIFICATIONSBASIC QUALIFICATIONS• Bachelor’s Degree in Construction Management, Architecture, Civil, Structural, Mechanical or Electrical Engineering or equivalent STEM field. • 5+ years of experience in construction of data center delivery (design, commissioning and construction), mission critical facilities, or equivalent industrial/manufacturing facility builds.• Experience of end-to-end construction project delivery.• Ability to develop new concepts and processes through exploration, design, testing and into deployment/mass adoption. ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.We are seeking a Security Risk Manager from diverse backgrounds, who are creative problem solvers and passionate about delivering solutions that improve both user experience and security while meeting internal and external standards and compliance requirements. In this role, you will work across many stakeholders to design solutions that meet global industry standards and regulatory requirements. As part of the team, you will identify industry requirements, evaluate compliance requests, and deliver results that demonstrate the effectiveness of Amazon's internal security controls. In this highly visible role, you will partner with stakeholders across Amazon to execute a risk management approach, identify risks, and act as a thought leader who recommends and leads risk mitigation strategies with system and product owners across Amazon Business. You’ll apply your creative problem-solving skills and work with service teams and partner security teams to provide assurance to customers, as well as, design, build, and execute high-impact security or compliance programs.Key job responsibilitiesYou will be responsible for a set of long-term security outcomes. Your day-to-day job responsibilities will include: • Building ISO 27001, SOC2, and other security and privacy certifications and attestation programs, identifying applicable security controls, assessing compliance gaps and readiness, developing remediation strategies, and driving remediation activities to completion;• Driving certifications and assessments programs by liaising with external auditors and other Amazon security teams, articulating control implementation and impact, and establishing considerations for applying security, privacy, and compliance concepts to a technical cloud environment; • Developing and implementing comprehensive security risk management strategies and frameworks to proactively identify, assess, mitigate and monitor security risks to the organization.• Overseeing the organization's security risk management program, including conducting risk assessments, threat analysis, and vulnerability testing.• Delivering recommendations and risk interpretations in a clear, concise and audience-specific format • Developing broad domain and technical knowledge in AWS and Amazon security solutions including the operational processes and controls in place that support InfoSec compliance programs;• Communicating to key stakeholders and leadership the operational processes around Amazon security practices and how controls are implemented across the environment;• Communicating to leadership key risks and areas of program improvement, as well as, seek diverse opinions and coordinate improvement efforts;• Working closely with engineering, compliance, security, and Legal teams to meet compliance and regulatory requirements and design compliance solutions;• Serving as a subject matter expert and advisor on complex security risk issues.BASIC QUALIFICATIONS• Bachelor’s Degree in Computer Science, Information Systems Management, Cyber Security, Mathematics, Accounting/Auditing, or other related fields• 10+ years of experience in security risk management, regulatory, or compliance role, preferably in a large, complex organization.• Knowledge of risk management methods and industry best practices.• 5+ years of experience in performing implementation and technical audits/assessments in direct support of a major compliance effort (e.g., ISO 27001, SOC 2, or NIST 800 series frameworks)• CISSP, CISA, CISM, CIA or other comparable security controls or audit certifications• Analytical decision making with a demonstrated ability problem solve, make decisions in complex situations and drive issues to completion.• Proven history of working effectively across cross-functional teams and business functions to drive positive change. ...

Come be a part of a rapidly growing $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.About the Role: We are seeking a highly experienced and strategic Principal Technical Program Manager to lead our Security Operations initiatives, with a primary focus on SecOps and fraud risk management. This pivotal role will be responsible for driving the development, implementation, and optimization of our security operations to protect our company, customers, and assets from evolving cyber threats and fraudulent activities.A successful candidate will have a mix of deep technical security knowledge, effective communication, and a demonstrated track record of successful complex and large-scale project deliveries. We are looking for leaders who like to solve problems and remove obstacles. If you enjoy leading cross-functional teams of engineers, developers and program managers, and you are skilled at organizing, driving, and communicating laterally and upwards, this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. Every day, you will have the opportunity to engage with systems that are at the cutting edge of technology.Key job responsibilities• Lead and oversee complex, cross-functional security operations programs and initiatives, ensuring alignment with overall business objectives and risk management strategies.• Design, implement, and maintain robust SecOps processes, tools, and frameworks to enhance our security posture and operational efficiency.• Develop and execute a comprehensive fraud risk management strategy, including the implementation of advanced fraud detection and prevention systems.• Collaborate with senior leadership, engineering teams, and other stakeholders to identify security gaps, prioritize initiatives, and drive continuous improvement in our security operations.• Manage and optimize the incident response process, ensuring rapid and effective handling of security incidents and potential fraud cases.• Lead the integration of security tools and technologies into our existing infrastructure, focusing on automation and scalability.• Establish and track key performance indicators (KPIs) for security operations and fraud prevention, providing regular reports and insights to executive leadership.• Stay abreast of emerging security threats, fraud trends, and industry best practices, incorporating this knowledge into our security strategy.• Mentor and develop team members, fostering a culture of security awareness and continuous learning.• Manage relationships with cross organizational partners, ensuring alignment with our security objectives and compliance requirements.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- Bachelor's degree in Computer Science, Information Security, or a related field; Master's degree preferred- 10+ years of experience in information security- 5+ years’ experience in at least two of the following areas: threat intelligence, security engineering, data mining, information security, security operations/incident response, cyber-crime investigations or intelligence, fraud prevention, cyber threat hunting ...

Amazon Generative AI (GenAI) Innovation Center (GAIIC) helps AWS customers accelerate enterprise innovation and success with Generative AI. Customers such as Highspot, Lonely Planet, Ryanair, and Twilio are engaging with the GAI Innovation Center to explore developing generative solutions.Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply Generative AI algorithms to solve real world problems with significant impact? The Generative AI Innovation Center at AWS is a new strategic team that helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of strategists, data scientists, engineers, and architects working to build bespoke solutions that harness the power of generative AI.The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business problems, develop proof-of-concepts, and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly and cost efficiently.You will work with ML engineers and Data Scientists to innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and build generative AI solutions that accelerate adoption and help partners and customers scale their capabilities. We’re looking for top hands-on builders with capable of using ML, Generative AI and other techniques to design, evangelize, implement state-of-the-art solutions for never-before-solved business problems.Key job responsibilitiesIn this role, you will:• Use AI/ML tools and relevant AWS services to provide scalable solutions for our customers and partners to rapidly deploy, implement, and achieve business outcome• Collaborate with our data scientists to create Generative AI solutions for business problems• Interact with customers and partners directly to understand the business problem, help and aid them in implementation of their AI/ML ecosystem• Analyze and extract relevant information from large amounts of historical data to help automate and optimize key processes• Work closely with account and partner teams, research scientist teams and product engineering teams to drive model implementations About the teamABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 7+ years of IT development or implementation/consulting in the software or Internet industries experience- Large models pretrain/fine-tuning experience, familiar with distributed training ...

At the intersection of Finance, Operations and Network Optimization, the Financial Analysis team serves as a key partner to the Business to achieve and exceed unit cost and productivity targets. The leader will drive with a large-degree of autonomy tactical to Think Big quantitative analysis for Amazon's specialty Last Mile transportation network (AMXL). Candidates should be proficient with and comfortable with defining and developing financial frameworks and modeling from ground up. BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 3+ years of finance or a related analytical field experience ...

AWS Generative AI Innovation and Delivery organization is looking for experienced and motivated business-oriented technologists who possess a unique balance of business knowledge, effective interpersonal skills, and some technological depth in the following areas: analytics/big data, machine learning and generative artificial intelligence. This role will focus on supporting customers looking to enhance their business or operational outcomes through the use of advanced and emerging technologies.You will drive and accelerate Generative AI adoption for customers by working with partners, AWS account teams, and other cross functional teams including services, professional services teams. You will define programs and initiatives where appropriate and leverage the programmatic approach to help customers drive their business metrics. As a trusted customer advocate, you will assess and deliver best practices around program delivery, project approaches, and business measurement in the context of engaging AWS partners for POC delivery and path to production for customers. The ability to connect business value to a scalable, repeatable, extensible approach is critical to the Strategist role.Key job responsibilities• Support AWS partners on Generative AI opportunities where the partner and AWS would jointly help customers explore the art of the possible with generative AI and machine learning, and to develop a roadmap to deliver business value in the most effective way• Discuss complex business concepts with executives, line managers and technologists• Engage with various AWS teams, including applied scientists, solutions architects, business development, marketing, industry specialists, partners and regional organizations• Drive large, complex sales opportunities from ideation, through vision building and scoping, all the way to closure and into delivery• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of generative AI or machine learningAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional or military experience- 5+ years of experience in the industry as a ML practitioner or executive- Experience participating in the sales lifecycle (directly or indirectly)- Experience in management consulting or related work- Experience launching technically complex programs, projects, or related work that include the following: big data, analytics, artificial intelligence, and machine learning ...