Dallas

Come be a part of a rapidly growing $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.About the Role: We are seeking a highly experienced and strategic Principal Technical Program Manager to lead our Security Operations initiatives, with a primary focus on SecOps and fraud risk management. This pivotal role will be responsible for driving the development, implementation, and optimization of our security operations to protect our company, customers, and assets from evolving cyber threats and fraudulent activities.A successful candidate will have a mix of deep technical security knowledge, effective communication, and a demonstrated track record of successful complex and large-scale project deliveries. We are looking for leaders who like to solve problems and remove obstacles. If you enjoy leading cross-functional teams of engineers, developers and program managers, and you are skilled at organizing, driving, and communicating laterally and upwards, this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. Every day, you will have the opportunity to engage with systems that are at the cutting edge of technology.Key job responsibilities• Lead and oversee complex, cross-functional security operations programs and initiatives, ensuring alignment with overall business objectives and risk management strategies.• Design, implement, and maintain robust SecOps processes, tools, and frameworks to enhance our security posture and operational efficiency.• Develop and execute a comprehensive fraud risk management strategy, including the implementation of advanced fraud detection and prevention systems.• Collaborate with senior leadership, engineering teams, and other stakeholders to identify security gaps, prioritize initiatives, and drive continuous improvement in our security operations.• Manage and optimize the incident response process, ensuring rapid and effective handling of security incidents and potential fraud cases.• Lead the integration of security tools and technologies into our existing infrastructure, focusing on automation and scalability.• Establish and track key performance indicators (KPIs) for security operations and fraud prevention, providing regular reports and insights to executive leadership.• Stay abreast of emerging security threats, fraud trends, and industry best practices, incorporating this knowledge into our security strategy.• Mentor and develop team members, fostering a culture of security awareness and continuous learning.• Manage relationships with cross organizational partners, ensuring alignment with our security objectives and compliance requirements.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- Bachelor's degree in Computer Science, Information Security, or a related field; Master's degree preferred- 10+ years of experience in information security- 5+ years’ experience in at least two of the following areas: threat intelligence, security engineering, data mining, information security, security operations/incident response, cyber-crime investigations or intelligence, fraud prevention, cyber threat hunting ...

Customer Service Security is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. We are looking for Security Engineers who are ready to take on a front-line role in addressing security issues facing the largest Customer Service operation in the world, where customer obsession equals protection. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges, as well as the ability to quickly design and build solutions to address them.CS Security is looking for Security Engineers to ensure that our Customer protection is always the priority. We drive incidents to the highest standards, to maintain and enhance internal and external customer trust. If you enjoy analyzing, engineering and architecting solutions to deliver results faster, and you are skilled at investigating security issues and new threat scenarios, this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. A successful candidate will have a good mix of deep technical knowledge and a demonstrated background in Security Engineering and Architecture activities. Key Responsibilities include: - Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information. - Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts. - Conduct deep-dive investigations into threat and fraud abuse reports and detections - Influence service teams across Amazon to develop systems and processes with security best practices. - Attend internal and external training regarding security engineering and response. - Find opportunities to improve from large-scale security incident investigations. - Participate in or lead post-mortem analyses. - Design & Build security-related services for internal customers. - Develop and mentor other security engineers, analysts, investigators, and software developers.Key job responsibilities - Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information. - Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts. - Conduct deep-dive investigations into threat and fraud abuse reports and detections - Influence service teams across Amazon to develop systems and processes with security best practices. - Attend internal and external training regarding security engineering and response. - Find opportunities to improve from large-scale security incident investigations. - Participate in or lead post-mortem analyses. - Design & Build security-related services for internal customers. - Develop and mentor other security engineers, analysts, investigators, and software developers.About the teamABOUT AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s degree in Computer Science, Engineering, related discipline, or equivalent experience- 5+ years of work in related technical roles (such as threat hunting, threat intelligence, security data analysis, etc.)- 3+ years of experience with cloud technologies (AWS preferred, Azure, Google Cloud, etc)- 3+ years of experience using data analysis tools and technologies, such as SQL, Jupyter, R, Python- 3+ years of experience with incident handling/response, active attacks / live scenarios / applied computer security ...

Stores Vendor Information Security Assurance (VISA) is seeking a well-rounded Security Engineer with experience across multiple domains to uphold and emulate the Amazon security bar for highest impacting third-party partners. The Stores VISA team is responsible for driving ongoing visibility to the security posture of third-party partners within the Stores Business Security Team (BST) and corresponding business organization. There are roughly over 7700 third party partners in Stores alone. The Security Engineer helps to qualify and prioritize security posture of our highest impacting partners and ensure security assessments and continuous monitoring are enabled.The Stores VISA Security Engineer must foster constructive dialogue and seek resolution when validating assessment evidence if/why third party partners are not meeting the security bar at Amazon. This role dives deep to understand the infrastructure of third party partners, how/when/why they access Amazon and Amazon customer data and enables controls and visibility to the proper function and efficiency of those controls in maintaining security standards.The VISA Security Engineer’s key responsibility will be to explore new areas of business the Stores VISA program will support. This will include building continuous monitoring capabilities across each vertical including 1) internal business intelligence - identifying the source, network or proposed solution to gain visibility, 2) identifying and leveraging external business intelligence resources effectively, and 3) correlating assessment data both at on boarding and reassessment data into centralized tooling with intuitive triggers to inform how and when a deep dive assessment is needed to secure the business or increase security posture.The ideal candidate for this role has a deep understanding of network security, secure by design, and experience with scaling and enabling secure expansion. The Stores VISA Security Engineer is sought out as a resource for both the Stores VISA organization including Technical and Non-technical peers but more importantly business stakeholders and corresponding security engineering teams across the BSTs we support and engage on a regular basis. Candidates will have the combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks across building, integrating, validation of evidence and review, and strategic third party security strategy.You will have the ability to learn new technology concepts quickly and strategize and build integration points. You are someone who is curious and known for diving deep into subject matter, taking ownership, and encouraging innovative and pragmatic solutions to complex problems. In addition, you will have solid business judgment, enthusiasm for risk management, the ability to gain trust and respect of business leaders, and the capability to guide a fast-paced organization to the right results. This position will be based out of Dallas, Texas and may require potential international travel.Key job responsibilities Building, evolving, and improving sustainable processes and measurement systems to ensure that security controls are visible and integrated into Stores VISA metrics, reporting, and continuous monitoring.* Establishing the appropriate triggers and building automated mechanisms to inform if/why a deep dive, targeted assessment is needed* Partner and engage with threat intelligence teams across Stores and Stores BST to determine and own Stores VISA role in Incident Response and enable visibility to reporting across threat activities related to high impact partners supported.*Provides security input for assessment reporting and responses to findings and/or evidence for security engineering review to help 3P partners mitigate identified security findings and/or recommendations system or service.* Delivers independently within the team, with limited guidance.* Acting as subject matter expert and representative of the Amazon security bar for assessments at scale* Collecting/reviewing data and evidences from multiple sources to assess third party partner security posture.* Contribute to the long-term and short-term security strategy to ensure that third party related services are designed and running securely.*Identifies insights and cross-functional opportunities to address security issues systemically through automated mechanisms, or enhanced controls, and delivers appropriate outcomes.* Positively impacts builder experience for the BSTs we support.* Reviewing exceptions to policy and determining risk and impact.* Serving as an advisor on security & compliance issues for Stores VISA and Stores BST Security engineering.* Maintaining a broad understanding of the global regulatory landscape impacting Amazon.* Advising project and legal teams on ensuring the required security terms are in contracts and participate in contract negotiations with sensitive external partners at a global level.* Determining strategy for highly sensitive and/or high-profile assessments.* Maintaining metrics on partner security and compliance status including liaison with Integrated Risk Management program (assessment tooling).*Identification for internal business intelligence sources, leading integration for ongoing visibility related to assessment findings, remediation, and external business intelligence sources.* Travel may be required to perform deep dive VISA assessments.About the teamABOUT AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s degree in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics or related discipline, or additional equivalent technology experience- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- 5+ years of experience in identifying security issues and risks, and developing mitigation plans- 3+ years of experience in one or more of the following areas: identity and access management, cryptography, web and network protocols, data structures and algorithms, software development, threat modelling, pen tests, or vulnerability assessments- 2+ years experience analyzing diverse and large datasets using SQL or other analytical tools ...

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.The Amazon Web Services (AWS) Sales, Marketing, and Global Services (SMGS) mission is to enable the AWS field organization to be the most efficient and effective in the world. Our SMGS Security Escalations team builds and maintains org-wide mechanisms to inspect security within SMGS. We identify security challenges, catalyze action to build or improve security mechanisms, and measure security outcomes within SMGS in order to achieve the security outcomes that AWS customers expect. SMGS is looking for a talented Security Engineer, Incident Response who possesses a strong expertise in software and systems, combined with a genuine enthusiasm for security and cloud computing.SMGS makes broad use of AWS platforms and technologies including cloud services, identity and access management, big data and analytics, all operating at massive scale with consistent growth. SMGS Security helps internal teams with each step of deployment and leads inspection of SMGS’s security posture. Our highly collaborative team is committed to each team member’s growth as our business and team grows. We require engineers to work tactically with both internal and external stakeholders to solve security challenges at massive scale, and to think strategically to develop and implement changes to drive automation, scalability and continuous progress for the organization.This role will provide career growth opportunities as you gain new security skills in the course of your work. The Security Engineer role in SMGS Security Escalations has two key aspects: on-call operational excellence and capability development. Security engineers in SMGS have an opportunity to experiment, learn, build tools, and work with teams building new technology and services at massive scale. Security engineers at all levels have the opportunity to learn from and be mentored by those who are building and securing our cutting-edge services. A security engineer is also expected to be a mentor for others and be a trusted security advisor within the organizationA Security Engineer at Amazon is expected to have technical expertise in multiple domains and provide significant contributions to the SMGS Security team and to multiple groups throughout Amazon. Security Engineers are expected to take a technically-applied role in assessing and responding to security issues affecting our SMGS services and customers. This role requires a security engineer that can be recognized as an expert within SMGS Security and by teams throughout AWS, while being able to apply security engineering best practices in a broad range of technical areas. The SMGS Security team is looking for a focused Security Engineer who can take on a leadership role in responding to security issues across the largest cloud provider in the world. You must thrive in high-pressure situations, think like both an attacker and defender, and drive relevant teams to take the right actions in the right time frames to mitigate risks.We are looking for someone who can balance technical risks against business risks and consistently drive for the right results. You must have the passion for engineering novel solutions to complex security challenges, and recognize and fill gaps in capabilities. The ability to quickly design and build internal-facing tools that enable scaled programmatic automation is a plus.Up to 10% travel expected. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities* Confidently and intelligently respond to security incidents. Design and prioritize changes to prevent reoccurrence.* Design and coordinate cohesive responses to security events that involve multiple teams across the organization.* Build internal security utilities and tools that enable your security team to operate at high speed and wide scale.* Evaluate the impact to the organization of current security trends, advisories, publications, and academic research. Coordinate responses across SMGS teams to do the right thing for our customers and our organization.* Ability to communicate effectively at multiple levels of sensitivity, and multiple audiences.* Recognize, adopt and instill the best practices in security engineering fields throughout the organization: development, cryptography, network security, security operations, incident response, security intelligence.* Provide subject matter expertise on architecture, authentication and system security.* Fulfill regular on-call responsibilities.About the teamOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Why AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Experience performing security investigations, penetration testing and/or incident response in the context of large organizations- Experience using big data analytics and orchestration to address security challenges- Experience with at least one modern language such as Java, Go, TypeScript, Python, Rust and security code review ...

Join the Amazon Web Services (AWS) ProServe FP&A team as a Senior Financial Analyst and become part of a dynamic environment where financial excellence drives innovation. AWS, a global leader in cloud computing, serves millions of customers across 190 countries. Our team is committed to excelling in both planning and analysis, reshaping financial strategies that support enterprise IT transformation and empower developers worldwide.We're seeking a passionate Senior Financial Analyst with a talent for diving deep and improving processes. You'll play a crucial role in producing and maintaining the accuracy of the ProServe P&L, collaborating across business, finance, and partner teams to streamline processes and create automated financial solutions that scale. Your expertise will support AWS's continued growth, impacting diverse clients from innovative startups to major corporations and government agencies globally.The ideal candidate combines strong analytical skills with a drive for process improvement and automation. You'll partner with teams to analyze variances, surface key insights, and prepare materials for senior AWS leadership reviews. Join us in shaping the future of cloud computing finance while advancing your career in a fast-paced, innovative environment.Key job responsibilities-Own, produce, and maintain the accuracy of the ProServe P&L, conducting deep dives to ensure comprehensive understanding and analysis-Collaborate with business and finance teams to analyze variances against goals, quickly identifying and communicating key insights-Develop and deliver supporting materials for month-end close processes and business reviews with senior AWS leadership-Drive financial transparency and decision-making by presenting complex data in a clear, actionable format-Continuously improve financial reporting processes to enhance efficiency and accuracy in P&L management-Champion process improvement, standardization, and scalable solutions as a thought leader, enhancing finance processes for heightened speed, agility, and insightful analysisBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 3+ years of quantitative role (engineering, process re-engineering, quality assurance) experience ...

AWS Organizations centrally builds primitives and defines paradigms for multi-account management for all AWS, giving customers the tools they need to achieve their business objectives. An organization allows customers to create a security perimeter around their accounts and enables customers to centrally manage them. AWS Organizations partners with other AWS services, via policy and service trust integrations, to give customers the ability to easily manage their service & resource utilization across their organization. Our goal is to give customers multi-account management experiences that are consistently available across AWS. We aim to be deliberate and strategic about new integrations and intend to remove friction to accelerate integration times for partner teams. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.We are looking for an experienced Software Development Engineer to build and operate the next generation features and solutions for AWS Organizations. The ideal candidate for this role will be an innovative, hands-on leader seasoned in guiding and leading software teams developing large-scale real-time systems with demonstrated experience at building solutions for our Customers. As a Sr. SDE in this team, you will be leading a team of highly motivated software developers that thrive on solving challenging problems with innovative solutions. You will get the opportunity to collaborate with internal teams and other AWS Services. You will establish strategic vision and drive tactical execution in defining and delivering new products and services. The team is growing significantly, so there are opportunities for team leadership and mentoring junior engineers.Key job responsibilities* You will work cross-functionally with other engineers, product managers, program managers, and senior leaders.* A successful candidate has established background in designing, building and operating high-performing, reliable distributed systems of the global scale as part of a high-functioning engineering team.* Drive software development for the team, leading design reviews, driving code-reviews, delivering bar-raising software.Innovate on architecture and drive feature design details, looking to invent and simplify and raise the bar on resilience and scalability.Drive and build operational excellence into product development practices.Mentor and grow the organization to deliver the product roadmap.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Are you energized to drive adoption of generative AI and machine learning technologies at AWS customers and service evolution of these technologies with AWS Service leadership? Do you have a strong understanding how other cloud service providers and ISV vendors are also driving product and GTM strategies as alternatives available to customers? AWS is seeking a Go-To-Market (GTM) Specialist to evaluate and understand various options available to customers for a managed GenAI and machine Learning service from AWS as well as from other cloud service providers and ISV vendors, how customers value and utilize such services and products and help drive SageMaker as the service that creates the most value and return on investment for our customers. Key job responsibilitiesYou will help build positioning and messaging for SageMaker relative to alternatives available to customers, track the evolution of GenAI offerings across the industry and help inform service teams on service evolution based on your insights. You will educate and enable regional AI/ML specialist sales and AWS account teams on the assets and insights that you develop. You will be engaging directly with key customers and partners on a weekly basis, and as a strong listener, understand their needs in generative AI and machine learning managed services and gain insights on their expectations from a managed GenAI and machine Learning service. You will triangulate market insights from talking to these customers and partners, open-source community and from your own research, and then share these insights with others in the team and with product management to help prioritize SageMaker roadmap and solution development initiatives. The candidate will possess outbound product management, product/market research, and/or business development experience in AI, ML, GenAI, IoT products and/or services and will have demonstrated the aforementioned skills. They will have experience in driving engagements and interactions directly with customers at the highest levels of large enterprises and technology partners. Finally, the candidate will have experience in, and be passionate about enabling specialist sellers and field teams on how to position and sell products/services in machine learning, deep learning, or generative AI.A day in the lifeThe candidate will drive engagements and interactions directly with customers at the highest levels of large enterprises and technology partners. They will utilize their technical knowledge and business experience to communicate the benefits of using managed ML services in AWS to ML platform engineering and data science teams with Directors, VPs of these teams and with C-Level executives. They will evaluate alternative managed GenAI and Machine Learning offerings available to customer to better understand cross industry trends and create assets that highlight the differentiation of AWS service capabilities. They will enable field AI/ML specialist, partnership and account teams on these assets, conduct customer webinars, and device scale campaigns to drive revenue growth and opportunity pipeline. They will lead monthly calls with AWS service teams to help service team members understand how customers perceive of our offerings, what alternative they have and the latest market trends to help influence the product roadmap. Finally, they will magnify the impact of their work, by sharing insights with peers and Leadership utilizing Amazon’s business writing practices. About the teamWe are a small world-wide team of Machine Learning, Deep Learning and Generative AI Go-to-Market specialists with a unique blend of product management, technical business development and sales backgrounds, driving global adoption and scaling of Amazon SageMaker as a managed ML and GenAI Service.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- Experience developing strategies that influence leadership decisions at the organizational level- Degree in a highly quantitative field (Computer Science, Machine Learning, Operations Research, Statistics/ Math etc.) or equivalent experience.- 5+ years of business development and/or technical pre-sales roles at B2B companies (Enterprises, Startups, Management consulting or System Integration Services Companies in Analytics, IoT, ML, AI).- Go-to-market experience in driving adoption of new products/services/features across a large customer base with demonstrable results delivered.- Experience in managing multiple campaigns simultaneously and working across multiple functional teams (Product, Marketing, SAs, Specialist Sellers, account teams).- Experience in evaluating multiple competing options available to customers and driving strategies to meet and exceed customer expectations.- Experience in advocating on customers behalf by understanding their pain points, helping customers navigate through technology options and adoption challenges, and conveying insights back to product teams. ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Role Overview:As a Services Field Manager, you will be responsible for leading the launch and ongoing performance of new service offerings within your assigned region. This is a customer-facing role with approximately 50% travel to support on-site deployments and customer engagements. Key focus areas include vendor managed inventory, vending machines, and managed IT services. You will own the end-to-end execution of new service launches, including coordination with service providers, customers, and internal teams. Additionally, you will monitor and drive the performance of critical customer, service provider, and product KPIs.Key job responsibilities- Organize and lead the launch of new service deployments within your region, serving as the primary point of contact for customers and service providers- Develop and maintain strong relationships with customers to understand their needs and ensure a successful service experience- Manage service provider partners, monitor their performance, and work collaboratively to address any issues- Track and report on key metrics related to customer satisfaction, service utilization, and product sales- Identify opportunities to improve existing service offerings and develop recommendations for new services- Assist with sales activities such as customer presentations and proposal development as needed- Collaborate cross-functionally with internal teams (e.g. sales, operations, product) to ensure seamless service deliveryBASIC QUALIFICATIONS- Experience analyzing data and best practices to assess performance drivers- Experience launching new products or services and navigating complex, cross-functional processes- Comfort with moderate travel within your assigned region (approximately 50% of time)- Bachelor's degree or equivalent work experience ...

Our team is responsible for building technical solutions for multi-billion dollar, World Wide Operational Cost analytics & planning using Big Data, Machine Learning, AWS technologies and Microservices Architecture. We are currently looking for a full stack developer who will work with the team to build technical APIs and web based solution to allow one-click analysis over trillions of events impacting multi-billion dollar decisions. Successful candidates will work as part of a team to expand current solutions by working with a broad cross-section of the Amazon organization and spanning wide range of technologies.As a Software Development Engineer, you will help solve a variety of technical challenges and build highly scalable solutions to solve unique problems for World Wide business teams. You will help solve our BigData problems making use of AWS services, design enterprise scaled systems, develop and deploy highly scalable and reliable distributed services. You will tackle challenging, novel situations every day. You'll work in degree of ambiguity that’s higher than most projects and solve problems that, frankly, haven’t been solved at scale before. Along the way, we guarantee that you’ll learn a ton, have fun and make a huge impact.Key job responsibilities- Primary role is a software engineer designing and building user-friendly and intuitive applications, build BigData systems that crunch TB scale of data to generate actionable reports for Financial Analysts- Drive best practices and engineering excellence- Development of code in OO languages (Java), query languages (SQL), scripting languages (Python) and react based FE tech stack- Analyze and solve problems at their root, stepping back to understand the broader context.- Respond to high priority requests from senior business leaders- Continually improve ongoing reporting and analysis processes, automating or simplifying self-service supportA day in the lifeOn a day-to-day basis, you'll be part of a small, close-knit team of engineers that are agile, data driven, and highly collaborative. You’ll help build financial cost models, propose ideas and design solutions to some of the most complex problems.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.Kumo (pronounced ‘Koo-mo’, the Japanese word for "cloud") is the global product and engineering organization for AWS Support, a multi-billion $ business. Kumo’s products, used by AWS customers and the internal Amazonian teams that help them, are vital to ensuring exceptional customer experiences on AWS. Kumo has a broad portfolio of customer-facing and internal services. Our public-facing properties include AWS Trusted Advisor, AWS Health, Automation, Recommendations & Insights, AWS Support Center, AWS Knowledge center, and many more. Our internal AWS Support teams rely on Kumo services to interact with AWS customers, diagnose and resolve customer issues, and safely share information across AWS teams. These services must work seamlessly, and be available when AWS services are not. Any changes to these tools has a force multiplicative effect on how customers experience AWS and the efficiencies of the internal workforce.The Kumo organization is globally distributed, with larger teams located in Seattle - Washington, Cape Town - South Africa, Vancouver - Canada, San Jose - Costa Rica, and Iasi - Romania.We are looking for engineers to join us in building applications that AWS customers use to reach AWS Support Engineers. Your work will be the face of AWS support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience, within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda, DynamoDB, API Gateway, etc. You will innovate on the user experience by working closely with our customers and partners.Our team applies modern development practices and utilizes native AWS tools to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology, and most of all, we focus on getting things done and delivering value to customers.We combine the culture of a startup, the innovation and creativity of a R&D Lab, the resources, support, and work-life balance of a mature organization, and technical challenges at the scale of AWS. Come join us!Key job responsibilitiesIn this role you will:· Write high-quality, efficient, testable code in Java and other object-oriented languages.· Build highly available, secure, distributed systems in microservices, container, and distributed cluster-compute architectures.· Collaborate with some of the best engineers in the industry to work on some of the most complex challenges in large-scale computing.· Own and operate the systems that you build based on real-time customer data and demanding service-level agreements.· Contribute to planning, design, implementation, testing, operations, and process improvement as a member of a Scrum team.· Play an instrumental role in defining the system architecture, own and implement specific components, and help shape the overall user experience.You must insist on the highest standards for quality, maintainability, security, and performance as you will ensure that engineering best practices are followed and that software is designed to be highly available, dynamically scalable, and resilient to continuity threats. You are a person with a commitment to team work and who enjoys working on cutting edge technology, is customer obsessed, and thrives on the challenge of building something new that will eventually operate at world-wide scale.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Are you passionate about simplifying complex problems? Do you like finding patterns and inventing new ways to push the boundaries? Interested in building high-performance, globally scalable systems that support Amazon's current and future growth? Interested in building and operating the next generation of systems to automate and optimize critical financial processes? If so, Amazon Finance Technology (FinTech) is for you!Amazon’s FinTech is an organization where people, technology, passion and innovation come together to build products and solve problems for Amazon. Technology solutions and services that we own and build impacts Amazon in all verticals including merger and expansions, operational excellence, compliance with rules and regulations.Amazon Finance Technology team is seeking a Senior Software Development Engineer to build a brand-new Close System Platform and adjacent products. We will leverage state of the art technologies automate accounting, and finance processes that require data consolidation, computation, consolidation, reconciliation and reporting. We are building products to replace our dependency on third party software and can scale with Amazon. This is a green field initiative to develop products that can process trillions of transactions per month in near real time. Successful candidates will be high-bandwidth leaders who can cut through the noise, simplify relentlessly, deliver results, and build great teams around themselves.We are looking for an innovative Software Development Engineer II who wants to have outsize impact. As a Software Engineer on this team, you will help to define and build innovative large-scale financial systems with a direct impact on the design, architecture, and implementation of flagship products that customers love and use every day. You’ll be working with talented engineers using latest full-stack technology. The ideal candidate will have industry-leading programming skills, a deep understanding computer science fundamentals, and be conversant up the software stack.We care about your career growth too. Whether your goals are to explore new technologies, take on bigger problems, or get to the next level, we will help you get there. Our business is growing fast, and our people will grow with it!Key job responsibilitiesExperience with large scale distributed systems and service oriented architecture.Experience building or supporting Financial Systems.Experience working with big data platforms.Experience with Amazon Web ServicesExperience with Agile software development methodologies.Experience in Technologies we use: Python, Lambda, DynamoDB, Athena, EMR, EDX, Angular/React and others on the AWS stack.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

As an Software Development Engineer II at Amazon, you will be an autonomous contributor responsible for designing, developing, testing, deploying, and maintaining software solutions that drive our business forward. You'll work on complex problems and deliver high-quality code that meets Amazon's rigorous standards. Your role will involve collaborating with team members and contributing to the full software development lifecycle. Within the Global Benchmark Standard Audit (GBSA) team, you will contribute to an innovative product portfolio designed to advance GBSA's long-term objectives. Your primary focus will be on two key initiatives, such as the development of a new versatile, user-oriented auditing platform across multiple business units and geographies, and a leadership checklist for AMZL Logistics. These platforms will leverage emerging Amazon technologies, including AI and computer visioning, to enhance the platform’s capabilities, addressing the capacity constraints faced by operators. Key job responsibilities- Software Development: design and implement software features and improvements for major portions of your team's systems. Write clean, efficient, and maintainable code that adheres to Amazon's code quality standards. Participate in code reviews, providing constructive feedback to peers.- Technical Leadership: lead the design and implementation of software solutions for complex problems. Make sound technical decisions and trade-offs, balancing short-term needs with long-term maintainability- Project Execution: manage the full software development lifecycle for assigned projects. Work independently with minimal supervision, demonstrating strong problem-solving skills. Deliver projects on time and communicate progress effectively to stakeholders- Operational Excellence: actively participate in operational support for your team's systems. Identify and resolve root causes of operational issues. Implement improvements to enhance system reliability and performance- Customer Focus: Understand the business and customer value of your team's software. Work with stakeholders to ensure solutions meet customer needs and expectations. Proactively identify opportunities to improve customer experience- Continuous Improvement: stay current with industry trends and best practices in software development. contribute to improving team processes and development practices- Collaboration: work effectively with cross-functional teams to deliver integrated solutions. Communicate technical concepts clearly to both technical and non-technical audiences. - Ability to travel once per quarter.About the teamThis role is within Amazon Last Mile division (AMZL). AMZL manages the delivery of millions of packages to customers through Delivery Stations. The Global Benchmarking, Standards and Audit (GBSA) team within AMZL performs benchmarking analysis to identify best-in-class performances, defines operating standards based on best-in-class procedures and delivers auditing mechanism to understand the state of standard work adoption.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

DESCRIPTIONOur team is responsible for building technical solutions for multi-billion dollar, World Wide Operational Cost analytics & planning using Big Data, Machine Learning, AWS technologies and Microservices Architecture. We are currently looking for a full stack developer who will work with the team to build technical APIs and web based solution to allow one-click analysis over trillions of events impacting multi-billion dollar decisions. Successful candidates will work as part of a team to expand current solutions by working with a broad cross-section of the Amazon organization and spanning wide range of technologies.As a Software Development Engineer, you will help solve a variety of technical challenges and build highly scalable solutions to solve unique problems for World Wide business teams. You will help solve our BigData problems making use of AWS services, design enterprise scaled systems, develop and deploy highly scalable and reliable distributed services. You will tackle challenging, novel situations every day. You'll work in degree of ambiguity that’s higher than most projects and solve problems that, frankly, haven’t been solved at scale before. Along the way, we guarantee that you’ll learn a ton, have fun and make a huge impact.Key job responsibilities- Primary role is a software engineer designing and building user-friendly and intuitive applications, build BigData systems that crunch TB scale of data to generate actionable reports for Financial Analysts- Drive best practices and engineering excellence- Development of code in OO languages (Java), query languages (SQL), scripting languages (Python) and React based FE tech stack- Analyze and solve problems at their root, stepping back to understand the broader context.- Respond to high priority requests from senior business leaders- Continually improve ongoing reporting and analysis processes, automating or simplifying self-service supportA day in the lifeOn a day-to-day basis, you'll be part of a small, close-knit team of engineers that are agile, data driven, and highly collaborative. You’ll help build financial cost models, propose ideas and design solutions to some of the most complex problems.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The goal of the AML Expansions team is to implement effective controls that ensure regulatory compliance while maintaining positive customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML initiatives and ensure robust compliance as we grow.The Senior AML Expansions Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and compliance program as the business grows and evolves. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The Expansions manager will work closely with compliance, risk, operations, and technology teams to ensure the AML program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives and develop appropriate AML mitigations• Own the design and implementation of enhancements to AML transaction monitoring, customer due diligence, sanctions screening, and reporting capabilities• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML-related projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML compliance matters• Report on the performance, initiatives, and ongoing enhancements of the AML program to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 6+ years of progressive experience in AML compliance, financial crimes prevention, or a related field- Fair understanding of AML regulations, standards, and leading industry practices- Proven track record of leading successful program expansions and enhancements- Exceptional collaboration and communication skills to work effectively with diverse stakeholders- Excellent project management, problem-solving, and strategic thinking skills- Experience developing and implementing of standards, policies and programs or equivalent- Experience with AML-related technologies, data analytics, and automation- Bachelor's degree in a relevant field ...

Are you ready to lead the world's largest organizations through a software development transformation? Are you passionate about driving meaningful business changes through technological advancements? The Gen AI Next Generation Developer Experience (NGDE) organization is responsible for building tools and services that enable AWS customers to leverage foundation models to transform how they build applications on AWS with services such as Amazon Q Developer. Please see https://aws.amazon.com/q/developer/ for more details. We move quickly, experiment, and deliver new capabilities into the hands of our customers at a rapid pace. Join the Gen AI NGDE team as a Sr. Customer Advocacy Specialist!The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Key job responsibilitiesAs Sr. Customer Advocacy Specialist, you will lead the the effort in driving the development and adoption of the Gen AI Next Generation Developer Experience services through deep customer engagements. In this role, you would exhibit the advocacy and presentation skills of a traditional developer evangelist with the ability to gather customer and industry insight. The role provides a good balance between talking to customers and industry influencers to help them build innovative solutions and drive enterprise-wide adoption for the builder experience and working with AWS product teams internally to shape the product and processes. In this role, you’ll combine your unbridled passion and enthusiasm for developers with your unmatched creativity to generate grass-roots attention and support for the developer experience among strategic customers, key industry opinion makers and technologists. In this role, you will manage a portfolio of strategic customer projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience.Ideally, you’re someone who has background building tools and content for developers, and has an unmet need to seed developer communities and programs around a technology you heartily believe in. You have immediate credibility with developers at all levels, from students to CIOs. You love to share your passion with others and exhibit good judgment in selecting strategic opportunities to do so. You don’t just want to be part of an industry movement, you want to be out front leading it. If this sounds like you, this is your dream job.A day in the life* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor driving enterprise-wide adoption of Gen AI developer tools* Deliver compelling presentations, product demos, sample solutions and programs, events (such as Hackathons, GameDays), technical blogs, forum post updates, and discussions to drive initial and enterprise adoption of Gen AI developer tools. * Create, scale, and extend “train the trainer” models to drive expansion of Gen AI developer tools within enterprise customer organizations* Build and engage with C-level stakeholders to understand the value prop of the developer experience* Monitor customer health metrics and proactively identify risks or opportunities, implementing retention and expansion strategies.* Bring customer signals back to product teams to drive innovation on AWS product roadmaps. About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience- Bachelor's degree in science, technology, engineering, math, business or equivalent- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONS• Bachelor’s Degree or 2+ years Amazon experience.• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.• Prior experience with performance metrics, process improvement and Lean techniques.• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. ...

Amazon’s North America Reliability and Maintenance Engineering (NA RME) strategy team is seeking an experienced and highly collaborative professional to lead strategic programs to support business strategy for the NA RME Network. NA RME maintains and optimizes facilities ranging from large, modern, purpose-built warehouses utilizing robotics and high-volume conveyance all the way through the value chain to small, high-speed warehouses placed as close to our customers as possible. We maintain and optimize technologies in the Global Customer Fulfillment, Sort Center/Air, and Delivery Network. Come join us today on the Amazon Reliability and Maintenance Engineering Strategy Team!The Business Strategy Program Manager role is responsible for leading the development of long-term strategic and annual operating plans for a North American Business Unit (NA BU) of the NA RME organization, through collaboration with several stakeholders; including Finance, RME-Field Leadership, RME-Central Leadership, Operations Leadership, People Experience & Technologies (PxT), Workplace Health and Safety (WHS), amongst others. This role will be responsible for identifying needs within the business and working with cross-functional stakeholder groups to effectively incorporate solutions into the near and long-term business strategy of the organization through effective maintenance of organizational cadences and ownership operational planning cycles. This role requires excellent professional writing skills, with a proven track record of effective communication with senior-level leadership groups on initiative status, risk, and process/product changes. Key job responsibilities• Define and monitor the goals of the business to ensure alignment against organizational objectives• Develop, implement, and manage new strategies that optimize business functions to meet organization goals• Define future state of business and priorities• Lead the business participation at key internal and external initiatives, including planning sessions (Operational Plans or OP)• Provide change management, strategy development and execution.• Create bar raising Documentation• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus operational or procedural constraints.• Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.• Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.• Analyze and solve business problems at their root, stepping back to understand the broader context.• Write business Monthly Business Reviews (MBR), Operational Plan (OP) documents, reporting metrics and insights to both internal and external teams.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We set big goals and are looking for people who can help us reach and exceed them. Amazon Web Services (AWS) is one of the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management.AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. The AWS Support organization is global with 10 locations around the world. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.The candidate we are looking for has a very strong delivery record and proven experience to own strategic, tactical, cross-functional and technology improvement projects/programs for large technical operations organization. The role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process changes. Demonstrated ability to think broadly and strategically about initiatives and the ability to persuade executives to build consensus on objectives and keep our stakeholders informed of plans and progress.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Key job responsibilitiesWe are looking for a talented Sr. Program Manager to join the AWS Support – Strategy Analytics and Data Science team to drive complex high impact projects. The ideal candidate will have strong analytical skills, Program management, Operational planning, business acumen and process improvement background that enables him/her to develop a global Business and Operations Strategy for Support Engineering. Some examples of the projects may include designing Engineering Support structure for the Organization, site strategy and Case/contact reduction initiatives, Cost and resource optimization strategies and ROI, process improvements and general project evaluation for Support Engineering network cost, quality, scale, flexibility and business continuity. Key responsibilities include: • Development of the overall Support Engineering operating structure, tactically driving teams in and outside of the organization to collaborate and deliver.• Manage full life-cycle of complex cross-functional projects/programs/initiatives with considerable impact across multiple organizations. Partner with internal/external teams, and engineering teams to determine what initiatives move forward and in what priority order. Create, communicate, and manage budget/costing for these initiatives.• Development and management of KPI’s, targeting continuous improvement and operational efficiency.• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from security not considered, insufficient stakeholder review, etc.). Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Develop, implement and maintain unified platform tools, information systems and leverage analytics and data visualization to support reporting and decision making process.• Develop, implement, document and communicate new processes and procedures. Effectively communicate and train stakeholders on the processes and procedures to ensure successful implementation.• Engage other Amazon business units globally (e.g. TAM’s or CS) to share best practices or find training's/certifications; Be an ongoing advocate for evolution to our Support Engineering team mission.• Roll up your sleeves and do whatever is necessary; general manager / owner mentality.• Your excellent writing skills enable reporting and white papers for senior leadership and also provide our team direction on change management or small to large size process improvement initiatives.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Security is seeking a Senior Technical Program Manager with a strong delivery record and proven program management experience to join our Strategic Risk Insights (SRI) team. Our team empowers stakeholders to grow securely by enabling leaders to understand and manage their risks and the impact of their decisions. We go beyond traditional methods of risk management, providing teams with insightful data and novel tools to make informed decisions that unlock opportunities and drive innovation.This role will support security excellence initiatives within SRI, analyzing operations, identifying opportunities, and managing the execution of projects and programs. The Senior Technical Program Manager is responsible for implementing and driving program management for large-scale, complex, global information security events and initiatives, communicating with leadership, and transforming nebulous needs into actionable security solutions. You will partner with service, engineering, and security teams, bringing process and rigor to both response and non-response focused programs. You will play a critical role in optimizing processes to benchmark best-in-class operations, standardize performance, and drive continuous improvement. This requires managing and balancing multiple priorities simultaneously, and at times, supporting response operations with our incident response and vulnerability management teams.In this role, you'll help support our mission: empowering leaders with the insights they need to manage risks and drive innovation securely. You will have the opportunity to challenge traditional risk management methods, pushing the boundaries to make data-driven decisions that have a real impact on our organization and our customers.You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment, and a willingness to disrupt current processes to enhance them—all while obsessing over customer outcomes. You will join a team focused on creating unique customer experiences, where ownership of the customer experience is key.If you enjoy working at scale in a rapidly changing environment and influencing the protection of customers’ data within a large global organization, this position will provide you with a challenging opportunity.Key job responsibilities• Develop and execute cross-functional project plans with enterprise-wide impact, driving security excellence across key domains such as vulnerability management, incident response, and secure software development lifecycle (SDLC).• Lead initiatives to proactively identify, assess, and mitigate security risks across Amazon’s diverse subsidiaries and business lines, ensuring seamless alignment with Strategic Risk Insights (SRI)’s mission to enable secure and scalable growth.• Apply both structured methodologies and creative problem-solving techniques to complex, dynamic, and multi-disciplinary security challenges, adapting to evolving threat landscapes and business priorities.• Communicate complex technical concepts to both technical and non-technical stakeholders, building trust and credibility at all organizational levels while maintaining confidentiality and discretion with sensitive data.• Exhibit strong ownership and leadership by driving cross-functional teams through the full project lifecycle, from planning and execution to post-implementation review, fostering collaboration, and building long-term relationships with key stakeholders.• Navigate a fast-paced, high-velocity environment while managing competing priorities and ensuring alignment with strategic objectives to meet or exceed project timelines and security goals.• Decompose high-level, abstract goals into specific, measurable work items, utilizing tools such as Agile methodologies or other frameworks to ensure clear deliverables and alignment across teams.• Lead cross-functional programs to translate customer experience goals into structured, data-driven, and optimized security solutions, driving measurable improvements in security posture and operational efficiency.About the teamABOUT AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.Our mission is to make it easy for employees and their family to discover and use the benefits that apply to them. Today’s traditional benefit experiences rely heavily on content, explanations, and instructions for people to understand what’s available to them and how to use it. We are bringing personalized and friction-free benefits to the tip of the fingers of over five million people (our employees and their dependents). Amazon Benefits help them live richer and fuller lives, be it by helping them in a moment of medical need, saving for retirement, or helping them with a vacation. We are building a delightful mobile and web experience integrated with internal and external systems, so employees don’t have to go through hoops to get what they want. No employer has ever done this level of experience or personalization before and we are breaking new ground.As a senior SDE on the team you will be responsible for leading the development and launch of core services and product features for the Benefits Tech platform. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product. The ideal candidate will be passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...