The Business Strategy Program Manager role is responsible for leading the development of long-term strategic and annual operating plans for a North American Business Unit (NA BU) of the NA RME organization, through collaboration with several stakeholders; including Finance, RME-Field Leadership, RME-Central Leadership, Operations Leadership, People Experience & Technologies (PxT), Workplace Health and Safety (WHS), amongst others. This role will be responsible for identifying needs within the business and working with cross-functional stakeholder groups to effectively incorporate solutions into the near and long-term business strategy of the organization through effective maintenance of organizational cadences and ownership operational planning cycles. This role requires excellent professional writing skills, with a proven track record of effective communication with senior-level leadership groups on initiative status, risk, and process/product changes.
Key job responsibilities
• Define and monitor the goals of the business to ensure alignment against organizational objectives
• Develop, implement, and manage new strategies that optimize business functions to meet organization goals
• Define future state of business and priorities
• Lead the business participation at key internal and external initiatives, including planning sessions (Operational Plans or OP)
• Provide change management, strategy development and execution.
• Create bar raising Documentation
• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus operational or procedural constraints.
• Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.
• Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.
• Analyze and solve business problems at their root, stepping back to understand the broader context.
• Write business Monthly Business Reviews (MBR), Operational Plan (OP) documents, reporting metrics and insights to both internal and external teams.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience defining program requirements and using data and metrics to determine improvements
- Business operation, strategic planning, transformational leader experience. Experience in the maintenance industry at a network scale
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