Security Engineer II, Customer Service Security Capabilities Engineering (CS-SCE)

Customer Service Security is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause harm to them. We are looking for a Security Engineer who is ready to take on a front-line role in addressing security issues facing the largest Customer Service operation in the world, where customer obsession equals protection. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges, as well as the ability to quickly design and build solutions to address them.

CS Security is looking for a security engineer to develop and drive technical solutions in a security capabilities team to ensure that our Customer protection is always the priority. We automate where necessary, and iterate constantly. We maintain the highest standards to enhance internal and external customer trust. If you are an experienced security engineer enjoys analyzing, engineering and architecting solutions to deliver results faster, and you are skilled at investigating security issues and new threat scenarios, this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. A successful candidate will have a deep understanding of technical knowledge and has demonstrated a background in Security Engineering and Architecture activities.

Key job responsibilities
Work backwards from the customer to lead the development of ambiguous and impact driven security solutions

Demonstrate and promote security best practices, drive improvements of our overall security architecture

Work alongside a talented team of security engineers, program managers, and security analysts. Together you will be driving security defects to the ground and are constantly looking at continuous improvement opportunities in a customer service information security response context

Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning post-retrospective coordination to drive continuous security improvements

Influence service teams across Amazon to develop systems and processes with information security best practices

Identify and drive opportunities to improve from large-scale security incident engagements

Design, build and automate security-related services for internal stakeholders

Mentor fellow security engineers, analysts, investigators, and software developers

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.