Project Portfolio Manager, Escalation Management & Prevention

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Escalation Management & Prevention Team (EMP), part of Selling Partner Support (SPS), is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

The Selling Partner Support team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for a Manager, Project Portfolio Management that is business-minded, enthusiastic, and detail-oriented. This position will report to the worldwide EMP leader of Strategy, Planning, and Learning. It is a highly influential role that will serve as a role model for EMP's mission, values, and cultural norms. They will work with many business leaders across EMP and SPS to develop a strategic mechanism of processes, methods, and technologies used by project owners to analyze and collectively manage the portfolio of current or proposed projects. They will have a positive attitude that helps them thrive in an intellectually curious, fast-paced, and deadline-driven environment.

This position is right for you if you're interested in, and have experience, bringing to life a strategic planning commitment to continuously optimizing the allocation, prioritization and scheduling of resources across many projects. This job is open to candidates who can work in the Seattle or Dallas offices.

Key job responsibilities
- Manage the development and integration of standards, processes, and tools, to enhance the efficiency, effectiveness, and standardization of project management across the organization
- Lead data analytics, resources optimization, risk management, gap analysis, continuous improvement and health reporting activities associated with the portfolio of projects
- Serve as the project management expert for the organization and a key focal point for organization and/or cross-organizational project matters
- Partner with project and program owners to assess risk of initiatives on business activities, develop mitigation strategies, and track progress against those initiatives
- Contribute significantly to the organizational strategy by collaborating with other leaders to prioritize projects and changes in accordance with strategic initiatives
- Lead and manage project management policies, guidelines, and accountabilities in accordance with governance model guidelines, standards, and practices
- Provide project readiness assessments at each phase of the project framework/methodology, keeping senior leadership informed in a manner that facilitates timely and effective decision-making
- Partner with other organizational leaders to identify and implement best practices and continuous improvement initiatives to improve productivity and optimize project cost
- Drive the portfolio resource analysis during the planning cycles as input to the change request management process

About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.