Sr Program Manager, Security Escalations, Global Services Security- Security Escalations

Amazon Web Services (AWS) is the leading cloud service provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises to large government customers, run their operations and applications on AWS’ highly secure infrastructure.
Do you love working with diverse set of customers and engineers? Are you excited about bringing clarity and delivering through ambiguity? Do you want to deliver initiatives that make it easy for builders, and security teams to drive better security outcomes? Are you keen on solving problems that no other company has solved?
The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.
Here in GSS Security, we have that special role just for you! The SMGS Security Escalations team is building the next generation of security innovations to protect Amazon assets. Our customers are AWS, internal stakeholders, and Amazon’s customers. Our program managers work directly with stakeholders, get close to customers' needs, and are empowered to take risks to help build the solutions. This job involves working directly with senior leaders and their teams.

We are looking for an experienced Senior Program Manager who will support our team to create and deliver security outcomes that positively impact our security posture at scale for Amazon customers and builders. You will partner with security and engineering leaders across Amazon businesses to work backwards from customer security, design initiatives to achieve those outcomes, and drive delivery against those commitments. You will operate amidst ambiguity, where the problem and strategy may not be defined. You will deliver clarity by leading and collaborating with partner teams to define the strategic vision, and influence program and product roadmaps and strategies that will realize that vision.

The right candidate for this role is an experienced program manager with basic technical / security knowledge, business acumen, and highly effective written and verbal communication skills. Characteristics that will make this candidate effective include demonstrated abilities to: [1] dive deep into complex problem spaces while maintaining focus on the larger strategic objectives, [2] build trust and negotiate mutually beneficial outcomes with partners through transparency and delivery on commitments, and [3] communicate with clarity and candor to distill complex topics into simple terms while practicing respect for diverse ideas.





Key job responsibilities
Key job responsibilities
- You will support GSS M&A (Mergers and Acquisitions) strategic planning and integration that align with the organization’s long-term vision. Assisting the L8 in creation and buildout of the GSS M&A strategy and execution, includes completing comprehensive due diligence market / industry research and assessments, coordinating with CorpDev, and leading the facilitation of activities across the GSS L7/ L8 leaders etc.
- You will serve as the lead for the creation, development, and implementation of GenAI governance for SMGS. Coordinating with technical and compliance SMEs through the organization, leveraging security incidents and existing AppSec data to construct a new mechanism to govern and report on GenAI use cases across SMGS. Developing evergreen mechanisms for continuous improvements and closed loop feedback, including comprehensive approach on security risk and metrics reporting through the SMGS Weekly Security Review function.
- You will own the SMGS Security Awareness, Education and Communications development. Coordinating with the central training team, build upon the 2023/2024 existing pilot for Security Awareness and Training.
- You will develop an expanded program targeting key security themes and learnings from security incidents across SMGS. Developing closed loop feedback mechanisms to report metrics on effectiveness, roadmap of topics, and provide insightful reporting to security leadership.
- You will serve as the doc bar raiser for the Security Engineers and Data Scientist, and leading the team’s OP1, OP2, and RoB (MBR, 2x2, metrics reporting).


About the team
About the team
The SMGS Security Escalations Team works to measurably improve and assure the security posture of Sales, Marketing, and Global Services (SMGS). We support service teams, customer-facing and support roles across SMGS; conducting incident response, and incident management, and providing guidance on secure operations of SMGS Services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices.