The Edge Delivery Manager will manage the implementation and delivery of inbound capacity and equipment in a colocation environment. The Edge Delivery Manager will be responsible for growing a team within a geographic region and overseeing their development and growth. The ideal candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions. They will be ultimately responsible for installing and delivering network equipment and related infrastructure, as well as driving low voltage structured cabling across the AWS colocation platform.
Key job responsibilities
• Prioritize and assign deployment tasks to field engineers.
• Coordinate team resources to deliver project tasks including, cross team support, change management, maintenance window support, and potential off-hour needs.
• Manage inbound racks and hardware from receiving through on-site deployment milestones.
• Manage the quality of vendor installed cabling and associated orders in a colocation environment.
• Apply project management skills, provide coaching and create internal documentation.
• Guide, train and educate staff on deployment processes and required customer SLAs.
• Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.
• Handle project escalations, host weekly staff meetings and cross functional partnerships.
• Recruit and train field engineers while maintaining appropriate staffing levels.
• Recommend, document, and oversee AWS policies and procedures.
• Partner cross functionally to drive awareness and compliance of AWS safety standards.
BASIC QUALIFICATIONS
• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading a team of technicians or field engineers.
• 3+ years managing in a data center or colocation environment.
• 3+ years managing rack deployment and cable vendor management.
• 3+ years of working knowledge related to network cabling, optic types, and test equipment.
PREFERRED QUALIFICATIONS
• 5+ years leading a team of technicians or field engineers in a colocation environment.
• Demonstrated experience with optical technologies such as DWDM.
• Experience building physical connectivity using copper and fiber optic cabling.
• Developing operational metrics to drive internal team efficiency.
• Representing your team and technical area of responsibility to senior management.
• Contribute to the creation and implementation of process improvements.
• Strong organizational and planning skills including time management.
• Broad understanding of colocation infrastructure, installation and cage/room design.
• Experience with switches, routers, optic types, optical muxes and test equipment.
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