Austin

On the Customer Engagement Technology (CET) team, part of Amazon’s Customer Service organization, we redefine the customer contact experience by exposing a voice-based contact channel (AVA) which using an automated assistant (voicebot) to better understand the customer problem and guide them to resolution via automation. We focus on building scalable platforms and systems for customers and associates to power automation globally across many languages for the millions of customers and thousands of associates that use our products in many marketplaces every day. We also invest in experimentation to identify new and inventive ways to build chat/touch/voice experiences that aim to delight customers.As a SDE on this team, you will collaborate with other Senior Software Engineers to drive improvements to our technology, design and develop new services and solutions, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using the Chat platform. You will have the opportunity to work with business partners and leadership, influence and drive product vision and lead the design of our systems.As a SDE in CET, you will take part in the implementation and delivery of contact center systems built on top of our next-generation routing system, leveraging the power of Generative AI (GenAI) and Machine Learning for improved intents and routing signals, and preserving customer contact journey data. You will work cross functionally with partners to take the product from concept to customer release while ensuring the highest level of quality for your deliverables, managing one of the worlds largest and most complex customer service organizations. Key job responsibilities- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.- Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry. - Ability to design and code the right solutions starting with broadly defined problems. - Work in an agile environment to deliver high-quality software. - We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.- On-call rotation to support the services owned by the Software team A day in the lifeYou will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Do you get excited about building hyper scale data applications? Interested in security engineering? Enjoy working with the latest and greatest AWS technologies? Here in Amazon Stores Security, we have that special role just for you! The Security Pipeline Engineering team is looking for a Software Development Engineer to aid in building the next generation of mission critical data processing pipelines and applications. Our innovations handle pedabyte scale data, in real time. These applications enable Amazon defensive security and security management teams globally. Our customers are Amazon, internal stakeholders, and Amazon’s customers. Our engineers work directly with stakeholders, get close to customers' needs, and are empowered to take technical risks to build the best-in-class software with respect to quality, scale, and insights. The technical foundation this team builds, helps keep all of Amazon (Fulfillment Centers, Physical Stores, Whole Foods, Fresh, etc.) secure. We need folks who have a passion for building hyper-scale systems that are always online. Those with an entrepreneurial spirit to take risks, experiment with new technical methods, and focus on improving what came before will find themselves perfectly at home in our team. Key job responsibilities- Architecture Design and Review- Software Feature development in Java and Python using AWS services (S3, Lambda, SQS, Fargate/ECS, EMR, Spark, etc.)- Setting and achieving a high bar for Operational Excellence.- Earning trust in all directions; building partnerships with technical internal Amazon stakeholders WW. - System resilience testing and preparation. - Software project planning using Agile Methodologies (Scrum)A day in the lifeAs a member of the team, your duties will range from system/software design, AWS configuration, software feature/library development, strategic technical planning, and partnering with several security and technical teams worldwide. One day you might be helping a vendor onboard their data into the magnificent data pipelines your team built, and the next day you may be advocating for a feature rewrite based on a deep dive analysis you performed. You will be part of making the team your own. We believe in a self-organizing team. As one of the founding members you will help shape team process, outcomes, and goals as part of interactions with Senior Amazon Leadership. Each day you will achieve new successes as you adapt to Amazon scaling, new bad actors arising, and emerging technologies being added to your portfolio. You will shape, form, and deliver all aspects of the software and operations that your team delivers to enable defensive security and security management success.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Amazon Fire TV software organization is responsible for building software, services, and tooling needed to deliver the Fire TV experience to millions of customers on current and next-gen devices. The Fire TV team is looking for a Software Development Engineer for their Developer Experience team. As a member of this team you will work closely with OS and application development teams to integrate new capabilities, develop features and tooling that increase developer velocity, define standards and best practices, and innovate to increase product quality. You will demonstrate your work by implementing best-of-breed production applications and infrastructure that will be used by millions of customers on the next generation of Fire TV devices.Key job responsibilities• Understand the application development and product release lifecycle and the tooling used to achieve it. From IDEs, to debuggers, to build automation, and platform libraries, the engineer must be able to dig into and evaluate a broad spectrum of tooling used to create production quality applications.• Build, deploy and maintain production software on the Fire TV platform.• Be fungible and able to develop across a variety of languages and environments. Application development uses React-Native, C/C++ and Rust, while tooling spans Python, Node, and Typescript at this time. Build environments use a mix of AWS, the internal Amazon ecosystem, and external tooling.• Independently own a cross-team and even cross-organizational workstream. Achieving alignment and buy-in from partners is critical to success. Must be able to provide work breakdowns, roadmaps and clarity to stakeholders. Must be able to lead and coordinate efforts with additional engineers, including away-team support.• Exercise hire and develop the best by mentoring junior engineers and peers and develop an interviewing skillset. Provide consistent high-quality feedback on code reviews, designs, and in team meetings.About the teamThe Fire TV Developer Experience team is an engineering team that is passionate about the engineering experience. We need opinionated developers that can find constructive and innovative ways to streamline the experience of all Fire TV application developers, while simultaneously building and maintaining production applications and infrastructure. We are looking for ways to increase developer velocity and product quality using automation, generative AI, testing, and continuous integration.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Amazon Fulfillment Technology (AFT) powers the physical engine at the heart of Amazon. We are responsible for scalable and innovative solutions to enable fulfillment of millions of items every day across the globe. Our team owns the charter to make the AFT WMS more accessible and flexible for emerging markets and businesses. Join the team if you like to build scalable solutions that solves complex business problems and deliver strong business impact.We are starting several key initiatives in our external fulfillment and are looking for a Software Development Engineer who wants to be challenged with building and driving innovative and scalable systems that manage our external fulfillment network. This opportunity includes architectural challenges in making a large volume of constantly changing data available to various applications owned by diverse customers (internal and external) and business use cases; as well as innovative solutions for managing data quality, complex event processing. We are building new products in this space with scaling requirements to support 10s of million business operations in a day across thousands of FCs. We are looking for SDEs who are passionate to build large-scale, multi-tiered, distributed software solutions. You will be empowered to think big, invent and simplify on behalf of our stakeholders and customers, and find elegant solutions to hard problems. You will be influencing other engineers and tech partners in the team to solve multi-region critical complex business features.Key job responsibilitiesAs a Software Engineer you will be expected to: • Design and develop creative solutions to complex engineering problems.• Effectively mentor junior engineers, helping to maintain appropriate unit test coverage, code documentation, software structure and support• Own and deliver end to end key initiatives, maintaining effective communication with management and stakeholders• Identify, evaluate and suggest mitigation strategies for risks during design• Contribute to system design, process and development standards documentation• Delivering high quality code on time as part of a cross-functional team.• Contributing to team discussions around system component design, improvement and integration.• Designing and developing high performance, test-driven code.• Working with and maintaining a large existing code base as well as new components; maintaining production code and contributing to deployment and QA processes.We value inclusion, celebrate successes and take the time to have fun. If this sounds like the right fit then we want to hear from you!A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.External FulfillmentAFT’s External Fulfillment team builds flexible, scalable solutions specifically designed for the needs of Amazon’s emerging markets and businesses.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo. What will you help us create?Along with leading in web services and e-commerce, Amazon.com is an inventive research and development company that designs and engineers high-profile consumer electronics including our best-selling e-readers and tablets, and Fire TV.Fire TV client software and services technologies are enjoyed by millions of customers the world over. You will drive key engineering and business decisions that impact Amazon’s long-term vision, including innovation in the delivery and consumption of media and entertainment. We leverage cutting edge technology in client-app frameworks, big data, machine learning, optimization techniques and high availability services. Here on the Fire TV team, we are dedicated to creating the most engaging entertainment platform for the whole family, worldwide. In this role you will:• Lead the design of new features and initiatives across the organization.• Investigate, prototype, and deliver new and innovative software applications.• Deliver high quality software through working in a dynamic, team-focused Agile/Scrum environment.We are looking for passionate, hard-working, and talented software engineers who have experience building innovative, mission critical, high volume applications that customers love. You will have an enormous opportunity to make a large impact on the design, architecture, and implementation of cutting edge products used every day, by people you know. This is a high visibility team where you will get a chance to make a positive impact on customer experience. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

As a Software Engineer in the Elastic Kubernetes Service (EKS) team you will help us deliver the mission of making AWS the best place to run containers. At Amazon EKS, we are building a core set of functionality that will allow our customers to create and use Kubernetes at scale. You will be part of an exceptional team moving the needle towards making containers as the next generation compute platform. This is an opportunity engineer systems on a massive scale, and to gain top-notch experience in distributed systems and cloud computing.You will be solving challenging technical problems, often ones not solved before, alongside with peers with remarkable technical expertise. The solutions you build will be high impact and rolled out to our large customer base across the world. If you are excited to work in a dynamic environment, we would love to hear from you!Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.#EKS-ENGJOB #EC2CONTAINERS10017About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Amazon Key team is inventing and implementing pioneering initiatives for Amazon deliveries and services within Ring. We are focused on enhancing customer experience through next generation technologies, and are seeking an exceptional, entrepreneurial Software Development Engineer to help drive this mission.Duties include research, design, implementation, documentation, and maintenance of new and existing systems and the creation of software services and tools to drive the software development process towards higher quality. You will be working on cutting edge technologies in the market today. The development will be from the concept stage to the launch stage and ensuring the highest level of quality for your deliverables.Key job responsibilities* Translating product requirements for our web applications into well-designed, well-documented, and well-maintained code.* Our tech stacks include mostly native AWS services, using AWS CDK, we mostly use Java, Python, Javascript to write scalable code.* Working with other team members to investigate approaches, prototype new technology and evaluate technical feasibility* Working in an Agile/Scrum environment to deliver high quality* We may be asked to help with some away-team work with other Amazon teams both inside Amazon and external e.g., Ring team* Provide innovative solution to customer problem using existing or new AI tools and servicesA day in the life* product managers within the Key organization* other SDEs, QAEs, SDMs, BIE and marketers, using our tools to troubleshoot and understand any challenges facing our customers.* Our external stakeholders include, the growing Key, Ring and Amazon customers found in the Key, Ring, and Amazon-wide apps and websites.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Advertising at Amazon is growing incredibly fast by providing efficient tools to drive sales for our vendors and sellers. These customers need tools that help them get the most from their advertising dollar in the least time. As a pioneering Engineer on the MADS Reporting User Experience team, you will build innovative new experiences that help advertisers get the most of their campaign. The systems you will build will scale at high-volume, interface with external systems, have the artificial intelligence to make independent decisions in real-time, and interact with our customers through rich experiences. If you enjoy working with high performing teams, being part of a rapidly growing business, and inventing creative solutions to complex problems, this may be the role for you.Key job responsibilitiesThe Measurement and Data Science (MADS) Reporting User Experience team is responsible for the software that hundreds of thousands of advertisers use to manage their advertising strategies on Amazon. These tools are also a fast evolving fabric that enable rapid development by teams across Ads. You will collaborate closely with our software leaders, innovate, and contribute to new ads products that our global customers use daily. You will also have the opportunity to expand your technical skills into emerging technologies, and find ways to lead the design of architectures and software technology that are exemplary in terms of robustness, stability, and scalability.A day in the lifeGreat candidates for this role enjoy being challenged with discovering solutions to complex problems, diving deep, and thinking big to deliver amazing results for our customers. They enjoy defining architectural strategy, working collaboratively, and take pride in solving customer problems. Most important, they will work shoulder-to-shoulder with other senior engineers, product leaders, and software development managers to deliver truly innovative software.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon Operations Technology is looking for an experienced Software Development Engineer to join our CIA Connectivity Services team in Austin, TX. In this role you will be solving challenging problems and developing scalable, high-performance network automation solutions that require minimal long-term sustaining and development. Our team builds solutions that span Amazon Stores and FC networks. Our services and infrastructure is foundational for over 100,000 Amazonians and hundreds of thousands of IP-enabled devices that get packages to customers every day.Key job responsibilitiesIn this role:• You will partner with System Engineers, Network Engineers and Software Engineers globally to develop simple and efficient network automation services and infrastructure that support our Fulfillment Centers and Transportation Sites. • You will work with a wide variety of technologies and projects that range from third party enterprise solutions to open source and proprietary inventions. • Technicians and Engineers worldwide will look to you for mentorship, guidance and solutions to complex business problems that are truly unique to Amazon. • We value performance, simplicity, and scalability in our designs. In your day-to-day work you will focus on automation of complex tasks to allow our business to scale with customer demand.A day in the lifeAn engineer on the team collaborates with their network engineering peers to understand their problem space, and to incrementally builds solutions in code. An engineer on the team has the support of their peers for code and design reviews, and has the autonomy to deliver solutions with the full SDLC.About the teamCIA Connectivity Automation is a team who supports each others growth. The team is invested in helping each other to build the best solutions we can. As owners of our operations, we are also strongly motivated to continually up-level our operational excellence, so we can keep delivery high by minimizing the technical debt of our solutions.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Do you want to lead, engineer, and deliver software that will help small and medium business customers solve their most strategic challenges through cloud technologies? Do you like to tackle ambiguous problems and proactively mitigate risks before they become roadblocks? If you have a passion to help transform and accelerate a customer’s ability to gain value from the cloud, join the WWSO Solutions team!Key job responsibilitiesAs a Software Development Engineer (SDE) within the AWS Solutions Engineering Team, you will design, engineer, and deliver AWS Solutions with considerable impact for AWS customers. We are looking for world class software development engineers to deliver software solutions focused on helping jump start customer’s cloud workloads. You will work with product management, customers, and your software development team to deliver AWS Solutions, software assets, and build an open-source community that drives small and medium business innovation on AWS.At Amazon, we hire software engineers who work efficiently, solve complex and ambiguous problems, and deliver new software with limited guidance. You will get to make technical and business trade-offs based on your understanding of the business impact of your systems. You will own team architecture, provide system-wide view and design guidance, make things simpler, and resolve the root cause of endemic problems.A day in the lifeAs an SDE, you will:• Work efficiently to solve complex and ambiguous problems• Deliver high quality software with limited guidance• Make technical, business, short-term, and long-term trade-offs based on your understanding of the business impact of your systems• Own team architecture, provide system-wide guidance, and make things simpler• Resolve the root cause of endemic problems and remove bottlenecks.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Would you like to help one of AWS’s largest customers - Amazon - to architect and build its next generation of services securely in the cloud? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems in the cloud or a software developer who likes to solve business problems, Amazon Stores Security engineering tech is the place for you.We are looking for a Software Development Engineer who is excited about leading the technical vision and architecture Security solutions. You will innovate in areas such as enterprise scale resource management in the cloud, real time cloud intelligence, and build systems that make it easy for global teams to define build requirements, regardless of where their service or dependencies are hosted. Your expertise will extend to shaping AI/ML-driven solutions, driving us towards the forefront of technological excellence.You will partner with the leadership team to drive key engineering and business decisions that will influence and impact Amazon’s software stack on AWS. You will also have the unique opportunity to provide inputs to the next generation of AWS services by representing one of its largest enterprise customers, Amazon.The successful candidate is expected to contribute to all parts of the software development and deployment lifecycle, including design, development, documentation, testing and operations. They must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast paced environment. They need to really enjoy working closely with their peers in a group of very talented engineers.Key job responsibilities1. Full Stack Engineering: Ability to work on both frontend and backend development tasks. Proficiency in multiple programming languages, frameworks, and technologies related to web development.2. Tech Design Decisions: Participating in tech designs and discussions and making informed decisions about technology choices. Evaluating trade-offs between different design options and proposing optimal solutions.3. Code Review: Conducting thorough code reviews to ensure code quality, maintainability, and adherence to coding standards. Providing constructive feedback to team members and helping them improve their coding skills.4. Best Practices: Promoting best practices in software development, including code organization, documentation, testing, and version control.About the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- Bachelor's degree in computer science or equivalent ...

Excited to disrupt Talent Acquisition (TA) space? How about automation at scale? If your answer is yes then Amazon Workforce Solutions Analytics and Technology (WSAT) team is the place for you to be. We are a team that powers acquisition & management of the most talented and motivated employees worldwide via technological innovations. We are committed to disrupt TA space by bringing end to end automation of business process flow. WSAT team is working multiple green field initiatives. This is your chance to be part of designing scalable, extensible and resilient solutions and implement it leveraging cutting edge technology. This is a great opportunity where you will be able to Think Big and innovate on behalf of associates, employees in a start-up like environment. We are looking for a strong software development engineer who thrives in building scalable, extensible, resilient and highly-available system. They take a holistic view of tech architecture across the space and provide guidance, mentorship and valuable insights to junior engineers in the team. They act as quality gate-keepers and make sure that the team is designing, developing and deploying fault-tolerant systems. They thrive in ambiguity, understand the importance of team collaboration, moves fast, and has a persistent desire to improve how things are done. They will have the technical skills to design and build complex large-scale distributed systems. They prefer working on small, focused teams, have a product-first thinking, and love to pitch in anywhere to get the job done. They lead by example and influence the team with their engineering expertise and decision-making ability. They can communicate effectively (verbal, written, and listening) with a wide variety audience and are comfortable pitching new ideas. You’ll work on cutting edge technologies to build the world’s most innovative front-line support solutions.As an engineer on this team, you will be given the opportunity to independently own driving improvements to our existing technology, while also designing and developing new products and interfaces. Your solutions will provide the ultimate customer experience. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.Key job responsibilitiesOur technical challenges involve a combination of back-end software engineering, user interface development and business intelligence. As a senior software engineer on the team: • You will build a customer facing product across the whole software development life cycle from ground-up in an entrepreneurial, start-up like environment• You will design and build distributed systems, building front end applications and backend services that can scale to millions of requests, delivering an exceptional customer experience.• You will provide thought leadership on engineering best practices• You will help mentor team members• You will have cross-team impact at Amazon-scale• You will build software that scales effortlessly, has low latency, is robust and extensible.• You will work with cross-functional teams including UI/UX designers, machine learning scientists, product managers, and other software engineers.A day in the lifeYou'll work on cutting-edge projects at the forefront of innovation, pushing boundaries and creating solutions that are shaping the future. You'll be surrounded by a team of talented individuals who are passionate about what they do. In this role, you'll have the unique ability to influence software architecture on a global scale. Your expertise and insights will have a direct impact on how our products are developed and implemented worldwide. You'll be working on projects that directly impact our customers and contribute to their success. And while you're making a difference, you'll also have continuous learning and professional growth opportunities.About the teamWSAT team strongly believes in & cultivates -a) Inclusive Team Culture: We embrace our differences. We are committed to furthering our culture of inclusion. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.b) Work/Life Balance: Our team also puts high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.c) Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentor-ship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Annapurna Labs builds high-performance hardware and software solutions used in AWS data centers globally. We’re looking for a software development manager with a focus on runtime development of Neuron SDK. As a Software Development Manager for the Neuron Runtime team you will be responsible for leading a strong and excellent team of engineers in design, development, test, and deployment of this Neuron runtime software, including drivers, tools and testing of future and past ML platforms (Pre/Post Silicone). A successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, excellent project skills, great communication skills, and a motivation to achieve results in a fast-paced environment. You will be helping to hire and build your team and systems.Key job responsibilities- Responsible for the over-all systems development life cycle for our existing and future ML platforms.- Management and execution against project plans and delivery commitments - Manage the day-to-day activities of the engineering team within an Agile/Scrum environment - Management of departmental resources, staffing, mentoring, enhancement, and maintaining a best-of-class engineering team - Report on status of development, quality, operations, and system performance to management- Work closely with across different teams such as HW Design, HW verification, ML Software teams and make decisions to bring the next ML platforms to AWS.About the team*Utility Computing (UC)* AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.**Why AWS**Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.**Diverse Experiences**Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.**Work/Life Balance* *We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. **Inclusive Team Culture* *Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.**Mentorship and Career Growth**We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

The Continuous Infrastructure Automation Team builds and continuously improves the core infrastructure components used by tens of thousands of Amazonians, hundreds of thousands of IP enabled devices, a growing fleet of robots, and countless other user devices in our facilities around the world. You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial spirit of a start-up. You will work directly with other systems, network and software engineers to help secure and scale the technology that supports our Fulfillment Centers and Transportation sites. As a technical manager, you will be a pragmatic visionary that can translate business needs into technology solutions that scale both technically and operationally. You are responsible for driving quality and enabling technical innovation. You will recruit top talent, manage evolving / complex demands, including multiple projects with dependencies on other internal organizations. You will draw on customer feedback, usage and operational data, and your experience leading technology businesses to set and deliver on aggressive goals for adoption, operational performance, feature delivery, and revenue.Key job responsibilitiesIn this role you will:- Own critical systems with global impact.- Attract and grow top engineering talent will be one of your strengths as you assume leadership of an existing team of rock star engineers. - As an experienced software manager, you understand all aspects of software development, design, documentation, testing, and operations. - Possess strong written and verbal communication skills making you successful in a fast-paced environment, and excel at delivering results. - As a deeply technical leader you will be entrusted to innovate and think big, envisioning how networks of the future will be deployed at massive scale.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network. Key job responsibilitiesAs a Software Development Manager for Delivery Software Engineering team within OTS org, you will be responsible for managing teams of engineers in design, development, test and deployment of software and services that enable our FC Operations and Field IT customers worldwide. A successful candidate will have an established background in developing custom built or ServiceNow applications, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment.- Hire, motivate, mentor and develop a team of engineers, promoting growth and opportunity- Establish high bar for processes and software quality standards- Work closely with Product Management to break down feature requirements into software deliverables and launch plan- Actively participate in system design reviews, team process improvement, triage, communicate status, escalate, and remediate critical issues quickly- Drive process improvement strategies: (1) the services we deliver for our customers, (2) dependency management; how we work with our partner teams, and (3) operational excellence- Ability to crisply describe vision and strategy at a high level while also diving into detail to make rapid decisions and bring issues to resolutionA day in the life• Build a best-in-class engineering team that delivers excellent results through rapid iterations• Design and develop state-of-the-art approaches to solving complex and ambiguous problems• Cultivate engineering and operational excellence through metrics and continuous learning• Provide thought leadership and establish technical vision for the team• Use software engineering best practices to ensure a high standard of quality for all of the team deliverablesAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, come join us!About the teamThe Delivery Software Engineering (DSE) team has a mission to establish and standardize software development products that fuel increases in efficiency, customer satisfaction, and quality within OpsTech IT. This role is for you if you're passionate about software development, process improvement, and having the world-wide impact across all Amazon Fulfillment Center.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- 5+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- 3+ years of leading development of applications backed by AWS services or using other cloud based technologies and services experience ...

The Machine Learning Platform Software Team is looking for a Software Engineer who wants to develop industry leading acceleration platforms with an affinity towards efficient, robust, and highly available systems.AWS Utility Computing (UC) provides product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Additionally, this role may involve exposure to and experience with Amazon's growing suite of generative AI services and other cutting-edge cloud computing offerings across the AWS portfolio.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.Key job responsibilitiesYou will develop software that initializes machine learning accelerators and monitor server health by collecting sensor data, logs, and device metrics.- Evaluate and optimize firmware performance- Develop tests to validate firmware- Develop systems software, kernel drivers- Build data collection and aggregation systems at AWS scale- Build error detection and recovery mitigation systems at AWS scaleA day in the lifeThe team is focused on our organization's ability to scale. Automation, software best practices, and good architectural abstractions are key to this endeavor.You will have the opportunity to develop software in a highly cross-functional environment, working side by side with software and hardware teams to optimize customer experience. You will be responsible for building scalable software systems that can be tested throughout the stages of product development including manufacturing and production. You will leverage automation, continuous integration, and fleet metrics to deploy and monitor your changes.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Within the Gen AI/ML Specialist organization, this position is part of the Worldwide Specialist Solution Architecture Team, where you will join a global team for Amazon QuickSight (inclusive of Amazon Q). You will help guide customers in their adoption of Q and QuickSight through the creation of scalable enablement mechanisms, deep dive technical guides, and 1:1 engagement with customers as they evaluate service capabilities. You partner with technical and field teams across AWS and bring the voice of the customer into our product development roadmap.Key job responsibilities- Design and develop solutions and prototypes for customers that make the best use of Amazon QuickSight, including Generative BI capabilities of Amazon Q in QuickSight, and educate customers on how to integrate dashboards and Q&A experiences into their custom applications. - Collaborate with AWS field sales, training, and support teams to ensure customer success. - Create reusable customer content, such as demos, presentations, documentation, blogs, etc that will drive adoption of Amazon QuickSight. - Act as technical liaison between customers and the service engineering teams, providing product improvement feedback to AWS developers and accelerating the adoption of new features in customer deployments. - Share what you know by capturing best-practice knowledge from engineering and field teams, including reference architectures and patterns amongst the worldwide AWS solution architect community in order to build a strong worldwide database, analytics and AI/ML community. -- Evangelize AWS services and solutions that benefit customers and publicly speak at events such as AWS Summits and AWS re:Invent.A day in the lifeour daily schedule will be a mix of solving customers' challenges and creating scalable assets to further promote the knowledge and understanding of Amazon QuickSight and Amazon Q in QuickSight. You will collaborate with field teams to drive successful customer outcomes, as well as collaborate with service teams to incorporate customers' feedback into the roadmap. You will work closely with Go-To-Market (GTM) Specialist counterparts to develop a strategy to drive customer adoption further in your territory through 1:1 customer engagement and 1:many virtual and in-person events.About the teamThe Amazon QuickSight WW GTM and SA teams sit within the GenAI & ML WW Specialist Org (WWSO). The teams cover Amazon QuickSight and Amazon Q in QuickSight (Q being a GenAI feature set in QuickSight) and align with Amazon Q Business GTM and SA teams to build joint GTM strategies focused on helping business users be more proficient with data. This is a fun, dynamic team covering a rapidly evolving space of applying GenAI technologies to business users in an enterprise.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Bachelor's degree- 2+ years of experience developing dashboards with a Business Intelligence platform such as QuickSight, Tableau, PowerBI, Looker, Thoughtspot, Microstrategy, Sisense, Domo, etc. ...

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business (AB) Strategic Adoption Managers (SAMs) work with Strategic Account Executives (SAEs) to develop the strategy and solutions that help our largest Customers transform how they purchase for work using AB.The SAM will develop relationships with Customer purchasing, finance, and and other business leadership personas to understand Customer challenges. As "go deep" experts within AB, SAMs use problem solving, data analysis, best practice, and creativity to structure programs that incorporate AB into Customers' existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs.The Strategic Adoption Management team is most like an "Account Management" role within the Strategic Sales organization; While SAMs may identify new points of contact within customer accounts, SAMs do not develop net-new customers or business.Roles and Responsibilities:· Manage multiple concurrent Customer projects across a variety of industries· Accelerate AB adoption through key Initiatives including data analysis, surveys, user outreach, AB specific programs, and relationship building· Analyze Customer purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance· Drive and accelerate spend adoption through advising Customers on best practices for using Amazon Business solutions· Oversee program execution including project recommendation, scheduling, leadership, and timely delivery across multiple and concurrent work streams· Meet or exceed targets for Customer spend adoption· Define requirements, scope program, and provide recommendations utilizing AB solutions.· Look around corners to make sound, Customer obsessed recommendations· Provide timely, clear and concise, and complete communications to Customer and Amazon Business Leadership· Assess program risks, anticipate challenges, and request support in escalation management when necessary· Relay Customer needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teamsThis role can be located out of any of the Amazon Business locations in the United States, which include Austin TX, Boston MA, Arlington VA, Chicago IL, New York NY, Tempe AZ and Seattle WA. Other locations may be possible upon further consideration. BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of B2B or enterprise sales with a focus on hunting new business experience- Experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels ...

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations, where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon. • Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment. • Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set. • Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. • Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Bachelor's degree or equivalent.• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. ...

At OpsTech Solutions (OTS), we are a technology centric services organization that designs, builds, and sustains the invisible, high-quality network, compute infrastructure and device scaffolding that empowers and protects Amazon’s global Operations.The OTS DataTech team drives the enterprise data strategy, focusing on Data as a Product and supporting OTS-wide efforts, including generative AI and machine learning capabilities to fuel innovation and automation across the OTS product portfolio.Key job responsibilitiesAs a Sr Data Engineer on the DataTech team, you will play a critical role in designing and building the foundational data infrastructure components that empowers OTS product teams with business critical metrics, develop systems and tools to ingest data from diverse data sources, enable seamless data publish, subscribe, and self-service analytics for business metrics reporting. You will participate in automation of data governance and data quality monitoring processes, support data needs for AI/ML and Gen AI capabilities.A day in the lifeOn a day to day you will build and operate a highly scalable data mesh infrastructure that support data needs for OTS organization through self service Data as a Product. BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...