Austin

Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Custom SoCs (System on Chip) live at the heart of AWS Machine Learning servers. As a member of the Cloud-Scale Machine Learning Acceleration team you’ll be responsible for the design and optimization of hardware in our data centers including AWS Inferentia, our custom designed machine learning inference datacenter server. Our success depends on our world-class server infrastructure; we’re handling massive scale and rapid integration of emergent technologies. We’re looking for an ASIC Design Eengineer to help us trail-blaze new technologies and architectures, while ensuring high design quality and making the right trade-offs.Key job responsibilities- integrate multiple subsystems into top level SOC, ensure correct clock/reset/functional/DFT signal routing- As a key member of the ASIC design team, you will implement and deliver high performance, area and power efficient RTL to achieve design targets and specifications.- Analyze design, microarchitecture or architecture to make trade-offs based on features, power, performance or area requirements.- Develop micro-architecture, implement SystemVerilog RTL, and deliver synthesis/timing clean design with constraints.- Perform lint and clock domain crossing quality checks on the design.- Work with with architects, other designers, verification teams, pre- and post-silicon validation teams, synthesis, timing and back-end teams to accomplish your tasks.You will thrive in this role if you:- Are familiar with scripting in Python- Are proficient with assertions- Have good debug skills to analyze RTL test failures- Have a "Learn and Be Curious" mindsetAbout the teamCustom SoCs (System on Chip) live at the heart of AWS Machine Learning servers. As a member of the Cloud-Scale Machine Learning Acceleration team you’ll be responsible for the design and optimization of hardware in our data centers including AWS Inferentia, our custom designed machine learning inference datacenter server. Our success depends on our world-class server infrastructure; we’re handling massive scale and rapid integration of emergent technologies. We’re looking for an ASIC Design Eengineer to help us trail-blaze new technologies and architectures, while ensuring high design quality and making the right trade-offs.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.BASIC QUALIFICATIONS - B.S. in Electrical Engineering or related technical field - 5+ years of experience in RTL design for SOC - 5+ years of experience VLSI engineering - 5+ years of experience with code quality tools including: Spyglass, LINT, or CDC ...

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We have data center locations in the U.S., Europe, Singapore, and Japan, and customers across all industries.AWS Utility Computing (UC) provides product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Additionally, this role may involve exposure to and experience with Amazon's growing suite of generative AI services and other cutting-edge cloud computing offerings across the AWS portfolio.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.Custom SoCs (System on Chip) live at the heart of AWS Machine Learning servers. As a member of the Cloud-Scale Machine Learning Acceleration team you’ll be responsible for the design and optimization of hardware in our data centers including AWS Inferentia, our custom designed machine learning inference datacenter server. Our success depends on our world-class server infrastructure; we’re handling massive scale and rapid integration of emergent technologies. We’re looking for an ASIC Design Eengineer to help us trail-blaze new technologies and architectures, while ensuring high design quality and making the right trade-offs.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USA | Austin, TX, USABASIC QUALIFICATIONS* BSc degree in Electrical Engineering or Computer Engineering.* 8+ years of experience in SOC development, with proven track records of ownership and deliveries* 3+ years of experience with power analysis and optimization * Experience working with SOC verification tools - simulation and emulation* Good programming skills. Knowledge of one or more of following programming languages: C, Python, Perl.* Deep understanding in all SOC development domain including design for power, IR drop, LdI/dT etc. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.Come work at Amazon!The Role:Be part of Project Kuiper’s sub-team responsible for defining and implementing Application Specific Integrated Circuit (ASIC) devices used for communication links between low Earth orbit (LEO) satellites and Amazon customer terminals. This is a unique opportunity to work on groundbreaking wireless solutions with few legacy constraints. The team works with customer requirements and wireless system teams to define modems, high-speed interfaces, embedded processors, and DSP solutions in latest CMOS generation technologies.In this role you will: - Implement and maintain pre-silicon verification environments, utilizing simulation and emulation platforms.- Develop detailed verification test plans, testbenches, checks, tests and functional coverage.- Be proficient in the application of verification languages and methodologies, such as System Verilog and UVM.- Work with design and communication systems team to ensure our design verification is robust and exhaustive.- Automate regression testing, collect coverage metrics and report progress to the program.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. BASIC QUALIFICATIONS- Bachelor's degree in Electrical / Communications Engineering or Computer Science or relevant experience- 1+ years of experience in verification preferably in communication systems ...

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Building on those experiences you’ll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Support incident response operations• Become a technical resource that earns the trust of customer stakeholders before, during, and after a security event.• Contribute as part of a team that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.• Assist in the design, building, and deployment of solutions to automate security operations and incident response on AWS.• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our customers secure their workloads.• Innovate on behalf of customers by translating your thoughts into action-yielding results.• Mentor and invest in our team, partners and customers to raise the bar for our customers.• On-call required.A day in the lifeA day in the lifeDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Hands-on technical experience in incident response technology, security, automation, implementation, integration, and/or deployment- Experience building/operating on the AWS platform- Experience in technical IT security or related job role ...

Have you ever wondered how Amazon predicts when your order will arrive and how we ensure that it actually arrives on at the promised date/time? Have you wondered where all those Amazon semi-trucks on the road are headed? Are you passionate about increasing efficiency and reducing carbon footprint? Does the idea of having worldwide impact on Amazon's logistics network including our planes, trucks, and vans sound exciting to you? If so, then we want to talk with you! At Amazon's Fulfillment Optimization, we are tasked with optimizing the fulfillment on customer orders so that we fulfill all orders worldwide in the most intelligent manner while ensuring Amazon customers get their orders on time.The Transportation Volume Planning team owns and operates ML and simulation systems that continually optimize the distribution of tens of millions of products across Amazon’s warehouses in the most cost-effective manner, utilizing large scale optimization techniques and distributed computing in trying to reduce overall transportation costs while improving the customer experience. We are focused on saving hundreds of millions of dollars using big data technologies, cutting edge science, machine learning, and scalable distributed software on the cloud that automates and optimizes inventory and shipments to customers under the uncertainty of demand, pricing and supply.We’re looking for a passionate and results-oriented Principal Analytics Manager who enjoys the challenge of diving into complex problems and solving the unsolvable to drive the key decisions. The person will lead the team of BIEs and DEs to develop large scale, fault tolerant and high availability data analysis systems. Watch http://bit.ly/amazon-scot to get the big picture.Key job responsibilitiesIn this role you will… • Collaborate with and influence a wide set of stakeholders, providing thought leadership, product expertise, and business insight. • Work across Transportation teams, PMs, Engineers, Scientists, Finance, and SCOT teams to establish the network planning Analytics Roadmap. • Interface with cross-functional teams to build centralized tools that will allow for rapid defect detection and repair. • Partner with Engineers and Software Engineers to design products and systems to enhance explainability of various machine learning and optimization models.• Explore/analyze and work with Product Managers to understand customer behaviors, spot system defects, and benchmark our ability to serve our customers • Design and implement technical solutions with an appropriate analytics strategy and data set design; make technical trade-offs for long-term / short-term needs; and drive best practices in operational excellence, data modelling, and analysis. This role will likely be a good fit for you if you currently… • Are energized by nuanced problem statements, navigating complexity with thoughtful analyses, and delivering crisp findings and recommendations to leadership teams. • Looking around corners to proactively identify and build automated, scalable analytical solutions • Use analyses to propose innovative and profitable initiatives to senior management/executives. • Analyze and synthesize large streams across multiple inputs. • Find and create ways to measure the customer experience to drive outcomes. • Curious to identify patterns in and how they relate to the outcomes • Inspire high performance from your team, with your vision, energy, high standards and results.* Manage, mentor and grow a team of BIEs and DEsAbout the teamAbout the teamThe Transportation Volume Planning team is part of the Fulfillment Optimization org and owns optimization and simulation systems to guide Amazon's outbound capacity planning. The team is currently spread across Seattle, Austin, TX, and New York City. The team is multi-disciplined comprising of research science, business intelligence, and software development. Come join us as we fundamentally redesign our approach to Amazon first-party fulfillment.Watch this video to learn more about our organization, SCOT: http://bit.ly/amazon-scot BASIC QUALIFICATIONS- 7+ years of business intelligence and analytics experience- 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience- Experience with SQL- Experience with ETL- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. This role is in Amazon's Worldwide Grocery Stores Tech Data and Analytics organization. We work with all aspects of the grocery business (e.g., Merchandising, Pricing, Promotion, Supply Chain, Finance, Marketing, Space Planning, etc.). We own and develop within an in-house platform to configure and build Analytics Solutions across multiple business domains.This role is both creative and data driven – we need someone who can review our current infrastructure, isolate improvement opportunities, help us think big about what to consider in terms of localization, scalability, commodity management, and long term automation. We are looking for someone who will scope and execute analyses to formulate conclusions and recommendations to be presented to senior leadership on business growth opportunities. You will also be responsible for producing insights that will help shape effective strategies to better meet our customers’ needs. You will work closely with internal teams, and partners across the grocery business line and other partner teams in these areas to provide decision support in this rapidly evolving space.This role requires an individual with deep knowledge of business intelligence solutions, and have the ability to work with technology, product development, and business teams. The successful candidate will have passion for data and analytics, be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and entrepreneurial environment, and driven by a desire to innovate Amazon’s approach to this spaceKey job responsibilities- Develop new and innovative analyses to inform product strategy and design. This analysis will determine approach and roadmap for key strategic initiatives.- Analyze relevant business information, and uncover trends and correlations to develop insights that can materially improve our product and strategy decisions.- Develop clear communications for recommended actions.- Establish new, scalable, efficient, automated processes for tracking and reporting on progress of initiatives.- proactively and continually improve your level of knowledge about Amazon’s Grocery business, the business processes in the domain of your key stakeholders, and relevant technologies supporting those processes.- understand functional requirements and work to improve the end user experience for the application supported.- employ modeling and flowcharting techniques to communicate technical solutions in a simple but effective manner.- Collaborate with Product Managers and stakeholders to define deliverables and timing.- work with Product Managers to build mockups and prototypes of applications or reports- analyze data and design data models to support Applications and AnalyticsAbout the teamWe enable sophisticated, fact-based decision making across Amazon Grocery by delivering constantly evolving technology and analytic capabilities. This team will solve challenging and novel problems every day and have the opportunity to redefine the grocery industry while collaborating with multiple teams across WFM and Fresh. You will be able to enjoy and contribute to the unique blend of Amazon and WFM Tech culture. You will be based out of Austin, TX, one of the best places to live and work.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

The xACE team (Cross-Banner Analytics, Capabilities & Enablement) is a team of business analysts and business intelligence engineers that provide data and analytics capabilities to support some of the most critical Grocery initiatives. We work closely with product, marketing, business and science teams to provide insights on program performance, customer journey and customer life cycle, across both Whole Foods Market and Amazon.The xACE team is seeking a highly technical and experienced Business Intelligence Engineer with strong SQL and Python skills to provide data insights and reporting to product, program and business leadership on vital cross-brand programs such as Grocery Subscriptions, online shopping and ordering, Whole Foods marketing and many more.The ideal candidate will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun. This role will have high level visibility due to the criticality and cross-functional nature of the products and programs that this analyst will support. This role has great exposure to a broad scope of work and tools that can really help shape the future and convergence of Amazon Grocery, while providing several paths for career growth.Key job responsibilities• You will utilize your deep expertise in business analysis, metrics, reporting, and analytic tools/languages like SQL, Excel, and others, to translate data into meaningful insights through collaboration with scientists, software engineers, data engineers and business analysts.• You will have end-to-end ownership of operational, financial, and technical aspects of the insights you are building for the business, and will play an integral role in strategic decision-making.• Conduct deep dive analyses of business problems and formulate conclusions and recommendations to be presented to senior leadership• Produce written recommendations and insights that will help shape effective metric development and reporting for key stakeholders• Simplify and automate reporting, audits and other data-driven activities• Partner with Engineering teams to enhance data infrastructure, data availability, and broad access to customer insights• To develop and drive best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation• Learn new technology and techniques to meaningfully support product and process innovationBASIC QUALIFICATIONS- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets- Experience with data modeling, warehousing and building ETL pipelines- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience developing and presenting recommendations of new metrics allowing better understanding of the performance of the business- Experience working with online product/e-commerce teams and a general understanding of clickstream data ...

How often have you had an opportunity to be a member of a team that is tasked with solving customer needs through disruptive and innovative technology? Everyone on the team needs to be entrepreneurial, wear many hats and work in a fast-paced, ambiguous, and highly collaborative environment that’s more startup than big company. If this sounds intriguing, then we’d like to talk to you about a role on the Amazon Defect Elimination Analytics team. This team drives Amazon towards a defect-free customer experience by building technology that rapidly identifies defects, associates them with the information required to resolve the root cause, and prioritizes the multitude of improvement opportunities based on business and customer needs. To continue expanding our defect elimination program, we seek a passionate, results-oriented, Business Intelligence Engineer (BIE).The Business Intelligence Engineer will partner with Software Developers, Data Engineers, Research Scientists, Program & Product Managers to provide insights on customer feedback, create key performance indicators for our products, and assist in feature engineering and model development. The ideal candidate has strong business judgment, organization skills, backbone, experience measuring product performance, and collaborates well with with product owners to answer key questions. The operating environment is fast paced and dynamic, however has a strong team spirited and welcoming culture. To thrive, you must be detail oriented, enthusiastic and flexible, in return you will gain tremendous experience with the latest in big data technologies as well as exposure to statistical and Natural Language modeling through collaboration with scientist on global issue detection models and development. Key job responsibilities - Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. - Partner with operations/business teams/economist/ML teams to consult, develop and implement KPI’s, automated reporting/process solutions and data infrastructure improvements to meet business needs. - Develop the end-to-end automation of pipelines for applications and ML models - Apply analytic skill to extract meaningful insights and learnings from large and complicated data sets. - Serve as liaison with Business and technical teams to achieve project objectives, requiring data gathering, problem solving, modeling, and communication of insights and recommendations.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience writing complex SQL queries- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- Bachelor's Degree ...

Do you want to play a crucial role in the future of Amazon's retail business by building data analysis systems that enable data driven decision-making at the largest scale possible?The Promise team sets the expectation of when customers’ items will arrive. The delivery promises we make are key drivers of customer behavior and influence the short and long-term profitability of Amazon’s global retail business. We serve as the interface between customer expectations and Amazon's industry-leading fulfillment capabilities. We are part of the Supply Chain Optimization Technology (SCOT) Group that develops and manages systems that optimize inventory acquisition and placement, so products are available for fast delivery. (For more information on SCOT, see this short video: http://bit.ly/amazon-scot.) Successful members of the Promise team are customer obsessed, flexible, and collaborative team players who enjoy working across functions and organizations to solve problems and get results. They ask hard questions and build solutions that provide the critical business insights needed to influence decision-making across retail and operations teams. They find timely answers buried in large data sets and complex systems, identify root causes, and get their hands dirty building data systems and sharing insight.The Promise team is seeking a Business Intelligence Engineer with broad technical and analytical skills to develop the data analysis systems we use to make decisions to optimize delivery promises for Amazon's customers worldwide. As an Amazon Business Intelligence Engineer, you will be working in one of the world's largest and most complex data warehouse environments. You will work on analytics, visualization solutions, and other Business Intelligence applications used by researchers, engineers, and management across multiple departments. You should be reliable at designing, implementing, and operating stable, scalable, low-cost solutions that analyze data from production systems into end-user facing applications. You should have deep expertise in the design, creation, management, and business use of extremely large datasets. You will need excellent business and communication skills to work with researchers and business owners in a fast-paced environment to develop and define key business questions and requirements. Above all, you should be passionate about working with huge datasets and analytics tools to provide insight into how the business is running and enable business decisions to be data driven. Key job responsibilities· Defining, developing and maintaining critical business and operational reports reviewed on a weekly, monthly, quarterly, and annual basis· Transform complicated business problems into mathematics modeling and provide data-driven solutions· Analysis of historical data to identify trends and support decision-making, including written and verbal presentation of results and recommendations· Collaborating with software development teams to implement analytics systems and data structures to support large-scale data analysis and delivery of machine learning and econometric models· Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation, and model implementation.· Mining and manipulating data from database tables, simulation results and log files· Identifying data needs and driving data quality improvement projects· Understanding the broad range of Amazon’s data resources, which to use, how, and when.A day in the life· Routinely performs and presents deep dives and anecdotes to gain more granular understanding of why a promise occurred and whether there are gaps in fulfillment systems which, if resolved, could speed up delivery. Build logic to attribute these root causes at large scale and put together underlying data pipeline to make this information available for metricizing and accessible for other teams within Amazon.· Regularly reviews the promise metrics for putting together callouts for weekly business reviews by performing ad hoc analysis and reaching out to appropriate teams to get further understanding of the issue. Another part of this exercise is to track and callout negative trends which need more attention from the leadership, identify the root cause(s), and recommend next steps to resolve the issue.· Works cross-functionally with various teams in Fulfillment Optimization organization to understand how they interact and affect the order fulfillment process and identify system gaps which could impact promise speed. They continue to resolve the gap by working closely with software teams to design and implement solutions to address these gaps and develop metrics to track it going forward.About the teamPromise Insights team in Austin develops and manages various critical services for customer delivery promise to improve our ability to analyze, understand, forecast, and modify promise behavior with a predictable result. The team owns the Promise data pipeline which captures relevant data from Promise services; Promise Analytics Platform and Web tools like Promise Viewer provide meaningful insights to stakeholders (PMTs, RSs, BIEs, Economists, and SDEs) for data-driven decision-making. We also use that data to run simulations to help answer business-critical questions; e.g., what is the impact on delivery promises and Amazon business if we had infinite inventory in every warehouse? Simulation plays a key role in enabling teams to achieve their business goals by identifying and sizing opportunities for increased profitability through cost savings and customer experience improvements. Simulations also provide insight into promise speed variants and the factors that impact them.The team is currently focused on evolving our capabilities into platforms that can be used across the company as well as expanding our Tools to not just present existing data, but to analyze that data against other systems to preemptively answer questions around what caused deviations in expected behavior.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- Experience developing and presenting recommendations of new metrics allowing better understanding of the performance of the business ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com which provides cloud services. Since early 2006, AWS has provided a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the world.Do you have the colocation data center and business background, negotiation skills, colocation sales or sales engineering experience, financial expertise, legal comprehension and technical understanding necessary to grow Amazon’s technology platform? The AWS Data Center Supply Solutions Team is looking for a talented Colocation Development Mgr based in Austin, Tx. In this role, you will have the opportunity to shape and execute supply solution strategies to expand our Data Center portfolio and related infrastructure. You will help develop where we go, negotiate the business contracts and deliver the infrastructure needed to provide best in market Data Center projects. The ideal candidate will possess a real estate development, business, financial, strategic and technical background that enables them to drive engagement and develop strategic alternatives from inception to conclusion. You should have a demonstrated ability to lead and direct multi-million-dollar real estate and infrastructure transactions from inception to construction-ready. You will need to be able to demonstrate the ability to think strategically about business, markets, and technical challenges with the skill to manage complex transactions and to build and convey compelling value strategy plans.Key job responsibilitiesKey Responsibilities include:Lead and direct colocation development transactions from beginning to end including complex site selection, financial analysis, contract negotiations, zoning and entitlements, and site development.Formulating and presenting long-term development strategies for specific markets to senior management.Execute on the strategic plan while interacting with internal stakeholders (e.g. product teams, energy, fiber, design, construction, legal, tax, etc.).Understanding the technical requirements of our design engineering teams and developing solutions that meet the design and business objectives.Involvement in the full construction process to deliver all aspects of a project to include building, data center specific power, and all other site utilities.Preparation and presentation of transaction summaries to the senior management team regarding progress, financial approvals and overall deal costs / benefits.Support multiple complex contract negotiations simultaneously.Serve as a key member of the Real Estate team in driving our ability to innovate and to produce results.Able to travel roughly 25% of the timeAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONSBasic qualifications- 2+ years of developing, negotiating and executing business agreements- 4+ years of professional or military experience - Bachelor's degree - 2+ Years of experience developing strategies that influence leadership decisions at the organizational level ...

Amazon Fresh and Whole Foods Market are changing retail shopping. You will be part of a team that is developing best in class grocery stores for Amazon Fresh and Whole Foods Market, shaping the future of retail spaces! This role provides strategic oversight of OFI inventory management and cost control supporting innovation and expansive growth across channels. We are looking for an experienced Operations Manager to drive enhancements and efficiency for our equipment supply chain. This program manager must be an expert simplifier with experience in transportation, inventory management, and warehousing. They coordinate processes across inventory management, inbound freight, outbound shipments, and warehousing. They leverage their expertise to reduce cost and eliminate dead stock to help the organization scale. They are responsible for identifying issues, defining solutions, and creating processes. This PM works independently to identify, document and communicate solutions. They will foster an environment of continuous improvement and look for ways to simplify and improve field coordination for retail facing projects. Must have expertise in the equipment and materials that support a retail grocery environmentThis position works with a team of equipment and construction experts. They are actively engaged in day-to-day operations to identify root causes and improve performance. They interact with third party providers and transportation aggregators. Key job responsibilities- Assess inventory- Monitor backlogs and prioritize appropriately- Coordinate removal for outdated equipment and materials- Partner with planning teams to determine long term inventory space requirements and strategy BASIC QUALIFICATIONS• 3+ years of experience in program or project management• Experience owning program strategy, end to end delivery, and communicating results to senior leadership• BA/BS degree and 4-6 years’ relevant experience OR equivalent education and relevant experience.• Expert ability to plan, estimate, organize, and monitor projects.• Expert ability to keep multiple projects on track financially, creatively, and in accordance with stakeholder deadlines.• Experience relying on analytics and data to identify issues, propose solutions, track effectiveness and deliver continual improvement.• Experience working with a cross-functional team across design, operations, and engineering to meet high-reaching goals.• Knowledge of retail service equipment including refrigeration, custom millwork, commercial kitchen equipment and front of house applications like food bars or service venues. • Awareness of MEP complexities and finish quality expectations relative to equipment inventory management and accuracy of delivered goods. ...

Do you want to disrupt the financial space by activating best-in-class designs for Amazon’s payments products that reach millions of customers? Do you desire to contribute to design/creative operations, management, and strategy for a fast-growing business with a significant impact on our customers? Come join us! Amazon B2B Payments & Lending (ABPL) delivers and operates a worldwide collection of payment products and services to simplify access to personalized business financing solutions. We are looking for a design/creative operations leader with hands-on expertise in developing full lifecycle operations systems to organize and streamline the delivery of marketing and product experiences. Collaboration with design leadership, visual designers, writers, product marketers, and product managers will enable the team to focus on designing delightful experiences for our customers. You are a design operations and program management professional with 5+ years of experience managing the lifecycle of operations systems and projects, thriving in a fast-paced, start-up environment. You are an organized self-starter who can deal with ambiguity and competing priorities, and are always looking for ways to improve processes. You are methodical in building workflows across disciplines and different project lifecycles. You have robust experience working with vendors and partners to deliver complex creative projects and scale the impact of you and your team. You have no problem presenting–and defending–your ideas to partner teams and leadership. Key job responsibilities- Collaborate with creative, product, marketing, legal, and external partners to assess project needs and develop content, creative, and messaging guides that resonate with audiences. - Manage and coordinate all vendor engagements, driving contract negotiations, creative briefing, and program management- Work with design team to concept new creative and campaign approaches and strategies. - Proofread and edit text at various stages of the writing process and in response to requests and feedback from various stakeholders and ensure high editorial standards are met - See projects through the whole creative lifecycle, from inception to deployment - Keep abreast of trends in content and style reflected on various media and marketing channels and editorial sphereA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Building on those experiences you’ll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customersSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Perform and oversee incident response operations• Become a deep technical resource that earns the trust of customer stakeholders before, during, and after a security event.• Independently contribute to teams that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.• Design, build, and deploy solutions to automate security operations and incident response on AWS.• Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work that we deliver.• Innovate on behalf of customers by translating your thoughts into action-yielding results.• Mentor and invest in our consultants, partners, and customers to raise the bar for our customers.• On-call required.A day in the lifeDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- - Experience performing incident response activities- - 1+ years of experience building/operating on the AWS platform- - 3+ years of experience in technical IT security or related job role- - 2+ years of threat detection or incident response experience- - Hands-on technical experience in incident response technology, security, automation, implementation, integration, and/or deployment. ...

Would you like a career that gives you opportunities to help customers change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS) within the Manufacturing Industry? Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or more Enterprise Manufacturing organizations. Our CPMs are accountable for helping Manufacturing customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Global Account Manager, the CPM oversees strategy execution in truly transformational, ground breaking projects.The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Helping shape Manufacturing customers’ long-term, strategic, transformational roadmaps, having a high.- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term. - Establishing Executive relationships across Technology & Business groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions. - Preparing and presenting technical and commercial proposals to Manufacturing Chief Experience Officer (CxO) leaders that articulate accelerated business outcomes through cloud technologies.- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.- Delivering on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Supporting scale through shared learnings and mechanisms across the Professional Services sales team.AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.The main focus of Professional Services is to help our customers with defining and accelerating their Cloud Journey using the Cloud Adoption Framework:- Digital Optimization - Helping our clients accelerate the migration of existing workloads and infrastructure into the cloud across multiple business units and regions- Digital Innovation - Defining new business applications and offerings making use of the latest powerful AWS capabilities such as; Data Analytics, IoT and Machine Learning.This customer facing role may require up to 50% travel to customer sites.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. EEO/AccommodationsAWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 8+ years of managing a book of business with sales and revenue targets in a consulting/professional services business setting- 3+ years working in the Industrial Manufacturing sector as a consultant or part of a Professional Services organization- Business development experience including multiyear, multiple service offering proposals resulting in contracts with +$10M total contract value.- Experience with CRM systems with a view of pursuits, progress, and pipeline conversion- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. ...

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies.- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales).- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs.- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services.- Deliver on annual bookings targets with deal structure aligned with key customer goals and AWS - Professional Services business objectives- Support scale through shared learnings and mechanisms across the Professional Services sales team.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional or military experience- Experience with selling consulting/professional services with recurring revenue from accounts/territory.- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion- Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs. ...

Operations Technology Solutions (OTS) is looking for an experienced Customer Solutions Managers to join the Customer Success (CS) team. CS team is responsible for managing all unplanned / adhoc customer demand requests of OTS for its products and services. We are the leading edge and primary interface for internal Amazon customers seeking OTS products and services, and we relentlessly advocate on behalf of our customers to deliver upon their product and service needs.Key job responsibilitiesAs a Customer Solutions Manager, Tech in the OTS CS team, your key responsibilities and expectations are:• You are customer facing and will need to be able to work independently, seeking guidance as needed. • You will be expected to collaborate effectively with customer, partner or stakeholder teams to deliver difficult, cross-functional technical projects that accelerate migration and service / product adoption to meet customer needs.• You will work directly with OTS customers technology teams, partner teams, project managers in order to develop a full understanding of the services and supported third-party technologies our customers require of OTS. • You will need to develop a full understanding and advocate OTS products and services to our customers on behalf of OTS• You balance customer needs with engineering teams incorporating requirements into recommendations. • You may contribute to pre- and post-solutioning, forecasting and planning activities. • You recognize when a proposed design (e.g., solution, operating model, process, etc.) is too complex or risky and arrange additional reviews. • You have Solution Architect Associate certification. • You take the time to understand the larger business picture (i.e., customer experience, goals, business case, and priorities). • You dive deeply to validate customer requirements with their internal representatives (e.g., implementation teams) and identify program or information gaps. • You understand and can educate customers on product and/or service constraints, as well as benefits.• You ask the right technical questions to ensure appropriate trade-offs are made. • You negotiate priorities, helping customers and partner teams distinguish between what’s important and urgent. • You provide input for team documentation. You may provide input to internal product owners to prioritize new or improved capabilities based on customer feedback. • You accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating appropriately. • When appropriate, you advocate for service offerings and/or features that better serve customer needs. • You provide input for event documentation and may actively participate in said events (e.g., conduct workshops, presentations, etc.). • You work to optimize team processes to improve migration, customer adoption, and operational excellence. • You may participate in writing PR/FAQs and other program documents (e.g. narratives, provide input for OP1/2)• You take ownership of issues (even when outside your own domain), and either drive their resolution or ensure a clear hand-off to the right owner. • You drive accountability across internal teams. A day in the lifeEngagement and Tooling:Using our internal tooling, you will triage and evaluate unplanned customer demand requests of OTS, engaging with customers to ensure high quality demand requests. You will provide a first pass evaluation of their product / solution ask, seeking Principal Engineer / Solution Architect reviews for new or complex requests that impact upon multiple products, services or OTS teams (cross cutting programs). You will engage with Customers through dedicated Slack channels, emails and Office hoursCustomer Advocacy:As the primary interface for customers with demand requests for OTS products and services, you will relentlessly drive for transparency (through persistent updates and communication) and accountability (through clear unambiguous process and mechanisms with internal OTS teams for e.g. handovers). This translates to multiple syncs / meetings with customers, stakeholders and partner teamsCustomer Experience:Everything you do, is based on improving and maintaining high levels of customer satisfaction with OTS and its products and services. You strive to work backwards from customer feedback, sentiment and discover opportunities for improving processes, mechanisms or the products and services we offer.About the teamThe Customer Success team is one of 3 main elements of the OTS Customer Growth team (the other two being Customer Engagement (Planned Customer Demand) and Voice of the Customer). The team has members in Nashville and Austin, although we cater to a Global customer base. We are a growing team and function.BASIC QUALIFICATIONS• Experience leading complex, large scale IT/digital/business transformation programs • Experience in a customer facing role • Experience in and comfortable with navigating ambiguity. ...

Are you looking for an opportunity to develop technology that will redefine the customer experience for one of the fastest growing and strategic organizations within Global Engineering Services (GES)? Are you interested in joining a global team that is innovating with CX to make Amazon's building network grow? This is your chance to get in on the ground floor with the Global Engineering Insights & Software Tools (GEIST) tech team that is shifting the paradigm for engineering services with disruptive experiences! The GEIST organization supports a vast portfolio of buildings within the Amazon network and the build out standards and designs.We are looking for an experienced Data Engineer to play a pivotal role in developing and implementing a comprehensive data platform for GES business. The successful candidate will have a proven track record of building integrated data tools and platforms to support global businesses. This fast-paced, results-oriented role will involve developing the platform to support key decisions for Global Engineering Services. You will work closely with Engineering, Product and Technical Program teams as you develop forward-looking architecture and build strategies to complement the revolutionary GEIST vision.In this role, you will have the freedom (and encouragement) to experiment, improve, invent, and innovate on behalf of our customers. You will have the satisfaction of being able to look back and say you were a key contributor to something special from its earliest stages.Key job responsibilitiesDesign, implement, and support data warehouse/ data lake infrastructure using AWS bigdata stack, Python, Redshift, QuickSight, Glue/lake formation, EMR/Spark, Athena etc.• Develop and manage ETLs to source data from various systems and create unified data model for analytics and reporting.• Creation and support of real-time data pipelines built on AWS technologies including EMR, Glue, Redshift/Spectrum and Athena.• Continual research of the latest big data technologies to provide new capabilities and increase efficiency.• Manage numerous requests concurrently and strategically, prioritizing when necessary• Partner/collaborate across teams/roles to deliver results.About the teamThe GEIST team serves as the software solution team to all Global Engineering needs, working with its customers to set a consolidated Tech strategy, and prioritizing investments to best serve their needs and our bottom line. The GEIST team is responsible for the sustainment of a large product suite ranging from Planning & Forecasting applications to robust in-flight management of field execution users. These systems are leveraged by several thousand internal and external users around the globe.BASIC QUALIFICATIONS- 1+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with one or more query language (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala)- Experience with one or more scripting language (e.g., Python, KornShell) ...

Are you looking for an opportunity to develop technology that will redefine the customer experience for one of the fastest growing and strategic organizations within Global Engineering Services (GES)? Are you interested in joining a global team that is innovating with CX to make Amazon's building network grow? This is your chance to get in on the ground floor with the Global Engineering Insights & Software Tools (GEIST) tech team that is shifting the paradigm for engineering services with disruptive experiences! The GEIST organization supports a vast portfolio of buildings within the Amazon network and the build out standards and designs.We are looking for an experienced Data Engineer to play a pivotal role in developing and implementing a comprehensive data platform for GES business. The successful candidate will have a proven track record of building integrated data tools and platforms to support global businesses. This fast-paced, results-oriented role will involve developing the platform to support key decisions for Global Engineering Services. You will work closely with Engineering, Product and Technical Program teams as you develop forward-looking architecture and build strategies to complement the revolutionary GEIST vision.In this role, you will have the freedom (and encouragement) to experiment, improve, invent, and innovate on behalf of our customers. You will have the satisfaction of being able to look back and say you were a key contributor to something special from its earliest stages.Key job responsibilitiesDesign, implement, and support data warehouse/ data lake infrastructure using AWS bigdata stack, Python, Redshift, QuickSight, Glue/lake formation, EMR/Spark, Athena etc.• Develop and manage ETLs to source data from various systems and create unified data model for analytics and reporting.• Creation and support of real-time data pipelines built on AWS technologies including EMR, Glue, Redshift/Spectrum and Athena.• Continual research of the latest big data technologies to provide new capabilities and increase efficiency.• Manage numerous requests concurrently and strategically, prioritizing when necessary• Partner/collaborate across teams/roles to deliver results.About the teamThe GEIST team serves as the software solution team to all Global Engineering needs, working with its customers to set a consolidated Tech strategy, and prioritizing investments to best serve their needs and our bottom line. The GEIST team is responsible for the sustainment of a large product suite ranging from Planning & Forecasting applications to robust in-flight management of field execution users. These systems are leveraged by several thousand internal and external users around the globe.BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Bachelor's degree ...

Amazon's WorldWide Grocery Stores Data & Analytics is seeking an experienced and proven Data Engineer (DE) to lead medium to large cross-functional strategic initiatives that support WWGS strategic goals. This is a unique opportunity for someone inspired by WWGS core values and is interested in Amazon’s high-growth grocery business to bring their whole self to the role.Key job responsibilitiesWe are seeking an experienced Sr. Data Engineer who will leverage their experience and talent to lead data integration, reporting, and analytics projects. This high impact role will be part of a team that will design and build our north star data infrastructure moving WWGDT away from our patchwork of 3p solutions. You will partner with other Data Engineers along with Software Developers, Business Intelligence Engineers, Analysts, Product Manager, and Program Managers inside and outside of the team to distill large, complicated datasets into automated, digestible analytic deliverables. You will use your organization skills, backbone, and high sense of ownership while collaborating with the rest of your team. You will have an opportunity to make a large impact on our modernized design, architecture, and development of data products. You will be a part of a data engineering team well versed in the legacy solutions and be asked to contribute to deliver on the future vision.A day in the lifeWork with your leadership to define and execute the data engineering strategy for WWGDT.Leverage SQL and coding skills (e.g., python, java, etc.) to extract, transform, and load data.Collaborate with internal and external teams to scope, design, build, and support data pipelines focusing on performance, cost, operational excellence, continuous improvement as well as delivering business value.Work within multiple technology stacks including working within custom built proprietary AWS framework to deliver data solutionsParticipate and lead standups and design sessions, maintain Jira health, and create artifactsLead and mentor your peersAbout the teamWe enable sophisticated, fact-based decision making across WWGS by delivering constantly evolving technology and analytic capabilities. This team will solve challenging and novel problems every day and have the opportunity to redefine the grocery industry while collaborating with multiple teams across WWGS and WholeFoods Market(WFM). You will be able to enjoy and contribute to the unique blend of Amazon and WFM Tech culture. You will be based out of Austin, TX, one of the best places to live and work. Most importantly, you’ll be contributing to WFM's Higher Purpose of Nourishing People and the Planet!BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines ...

At OpsTech Solutions (OTS), we are a technology centric services organization that designs, builds, and sustains the invisible, high-quality network, compute infrastructure and device scaffolding that empowers and protects Amazon’s global Operations.The OTS DataTech team drives the enterprise data strategy, focusing on Data as a Product and supports OTS-wide data and analytics efforts, including generative AI and machine learning capabilities to fuel innovation and automation across the OTS product portfolio.Key job responsibilitiesAs a Data Engineer on the DataTech team, you will play a critical role in designing and building the foundational data infrastructure components that empowers OTS product teams with business critical metrics, develop systems and tools to ingest, process data from diverse data sources, data lakes, enable seamless data publish and subscribe, and self-service analytics for business metrics reporting. You will participate in automation of data governance processes and data quality monitoring, support data needs for AI/ML capabilities.A day in the lifeOn a day to day you will build and operate a highly scalable data mesh infrastructure, data lake that hosts OTS data and provide access through Data as a Product. BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines ...