Sr. Technical Program Manager - Privacy Engineering, Privacy Engineering

Amazon is seeking an innovative and high-judgement Senior Technical Program Manager (TPM) to join the Privacy Engineering team in the Amazon Privacy Services org. We own products and programs that deliver technical innovation for ensuring compliance with high-impact, urgent regulation across Amazon services worldwide. The Senior TPM will own three key pillars: 1) act as the SME for how Amazon systems process customer personal data to deliver unique customer experiences, 2) lead end-to-end technical design across infrastructure and business teams and 3) drive implementation of technical tasks while monitoring dependencies and reporting key risks, issues and blockers. The Senior TPM will contribute to the strategic direction for Amazon’s privacy practices while building/owning the compliance approach for individual regulations such as General Data Protection Regulation (GDPR), DMA, Quebec 25 etc. This will require helping to frame, and participating in, high judgment debates and decision making across senior business, technology, legal, and public policy leaders.A great candidate will have a unique combination of experience with cutting-edge data governance technology, high judgement in system architecture decisions and ability to set detailed technical design from ambiguous compliance requirements. You will drive foundational, cross-service decisions, set technical requirements, oversee technical design, and have end to end accountability for delivering technical changes across dozens of different systems. You will have high engagement with WW senior leadership via quarterly reviews, annual organizational planning, and s-team goal updates. The ideal candidate is an experienced leader with a strong background in technical program management/software engineering and a proven track record for delivering technical innovation in ambiguous regulatory environments.Key job responsibilitiesThe below summarizes the key scope and responsibilities for this role.- Partner with senior engineers to map the origination, augmentation and destinations of customer data across systems.- Lead high level and detailed technical design with senior engineers to create compliant and efficient architecture for enforcing user consent.- Oversee scoping and funding of technical resources required to deliver the technical design across teams.- Drive implementation of technical tasks, monitoring key dependencies and reporting risks/issues/blockers.- Own a broad scope and plenty of opportunity to influence technical direction across Amazon business and engineering teams.- Act as single threaded tech lead accountable for understanding and controlling end to end data flows from origin through destination.- Set a comprehensive program portfolio to deliver an ambitious 3+ year vision of technical innovation.- Engage with Principal Engineers, Engineering-Managers and PMTs to reach decisions on hotly debated technical topics.- Hold partner engineering teams accountable for setting and delivering ambitious goals that improve competitive practices within their services.- Identify inter-system dependencies and align on then monitor paths to address them.- Participate in quarterly business review series and s-team goal updates with Senior Vice Presidents.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Track record of successful technical program management- Passion for working with technical and operational teams, especially in data privacy and data sharing- Ability to set think big strategic direction on cross-service technical architecture while diving deep into tactical implementation decisions.- Ability to define clear and comprehensive technical requirements for engineering teams- Ability to create effective, functional and efficient technical design incorporating inputs from dozens of tech teams- Ability to self-organize across several programs each with multiple workstreams and to complete them on time with a clear focus on quantitative results ...

Sr. Technical Program Manager, Amazon Business

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business team is seeking a Senior Technical Program Manager who wants to disrupt the way businesses purchase online. Our team is focused on building solutions to enable large enterprise B2B customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different needs than the traditional Amazon customer base. To succeed in this role, you must be a passionate advocate for the customer, always looking to invent and simplify on their behalf. You must think big and build a solution that can scale to meet the global needs of thousands of customers spending millions of dollars with Amazon each year. You must earn trust with technical credibility, pragmatic decision making, and follow through working with technology teams across Amazon. And you must dive deep into the technical and experience details to ensure we exceed the high expectations of our customers every day. This role requires a unique blend of business acumen and technical skills and being able to operate at the intersection of the two.Key job responsibilities- Drive and deliver multiple complex projects simultaneously- Provide project leadership, anticipate bottlenecks, mitigate project risks, quantify the impact of making tradeoffs, and balance business needs against technical constraints- Work closely with stakeholders across various design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps- Lead cross functional development teams from design through delivery- Accountable for driving the entire product lifecycle, from product definition through specification, coding, quality assurance, data security and privacy, and launch to the world- Communicate with senior leadership on status, risks and change controlBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience with end to end product delivery including roadmap strategy ...

Sr. Technical Program Manager, AWS Vulnerability Management - Third-party Software

AWS Vulnerability Management team is looking for a Technical Program Manager (TPM) to lead security programs focused on third-party software (3PSW) vulnerability remediation and builder enablement. This role will lead initiatives for resolving complex security problems specific to 3PSW vulnerability remediation and enhancing the builder experience to reduce toil towards remediation. In this role, you will work with cross-functional teams of technical and non-technical key stakeholders to define strategy and interpret, communicate, and drive full lifecycle security projects. You will partner with Legal, security teams, and service teams to evaluate and develop security services and infrastructure. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a large global organization, this position will provide you with a challenging opportunity. The role will provide opportunities to think big, be customer obsessed, and to partner with business teams across Amazon. In this role, you will define, communicate and manage challenging projects across multiple teams and locations. The successful candidate is one who loves working directly with security engineers to understand their needs, and design security systems and solutions that enable our customers to operate more effectively, securely and safely. We have a team culture that encourages innovation, and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You will work directly with service and security teams to identify opportunities to improve our security posture. You will build tooling, drive process improvements, and work with service owners and technology to develop innovative solutions to complex technical challenges. The candidate should prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influence across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and senior leaders. Key job responsibilities* Develop and execute on security programs focused on host operating system (OS) patching and builder enablement* Lead initiatives aimed at identifying and reducing security risks for Amazon and its partner teams* Lead ambiguous and undefined problems to resolution in the face of uncertainty* Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment* Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information* Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers* Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals* Demonstrate the ability to break abstract goals into attainable, measurable work items* Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releases* Define user experiences and requirements by developing high quality PR/FAQ’s and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget* Prepare and present business reviews to senior managementA day in the lifeAWS Vulnerability Management is a high visibility team that solves security challenges at a massive scale. We are looking for those who are ready to take on a lead role in addressing security issues across one of the largest and diverse companies in the world. Security issues at such scale and speed require a passion for defining and implementing robust solutions. Joining the Amazon Security team provides the unique challenge and opportunity to solve security issues across a diverse set of global businesses. The ideal candidate will draw upon exemplary project management capabilities, critical thinking, problem-solving skills, and a passion for creating reliable, maintainable, and secure solutions. The candidate should be open to new challenges, proficient at multitasking, innovative, self-directed, and a great team player. Candidates should drive continuous process improvement and collaborate effectively with cross-functional business and security teams to solve problems and implement solutions. The candidate will interact with a broad cross-section of the Amazon organization, spanning a wide range of technologies. About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Sr. Technical Program Manager, Customer Engagement Technologies

Amazon's Customer Engagement Technologies (CET) team is at the forefront of intelligent self-service and automation, leveraging cutting-edge GenAI technologies. We are looking for an exceptional Senior Technical Program Manager to lead the development and deployment of innovative GenAI chatbots, voicebots, intelligent search solutions, and generative touch experiences as part of our Self-Service and Automation (SSA) Science team.As a Senior Technical Program Manager, you will bring leadership and structure to high-impact scientific workstreams, encompassing algorithmic advancements, new product feature launches, and initiatives to drive engineering operational excellence. You will collaborate extensively with cross-functional teams, including applied scientists, software developers, product managers, and organizational leaders, to align priorities, manage dependencies, and focus on delivering the highest-value customer experiences.Key job responsibilities- Manage the full lifecycle planning and execution of multiple complex, concurrent self-service automation products.- Develop comprehensive program plans, make critical path decisions, mitigate risks/issues, and ensure timely delivery.- Collaborate across product, science, and engineering teams to synchronize workstreams and fulfill commitments.- Provide technical guidance to enhance algorithm performance, accelerate time-to-market, and optimize processes.- Facilitate cross-team communication, manage stakeholder expectations, and align organizational priorities.- Establish structured execution processes within autonomous, agile teams working in rapidly evolving technical domains.- Conduct data-driven analyses to develop strategies and guide the team in achieving key operational goals.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- 5+ years of technical program management working directly with software engineering teams experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Sr. Technical Writer, AHS Integrated Learning & Technology

Amazon Health Services - Integrated Learning & Technology(ILT) | ILT exists to build competent, resourceful, and passionate team members who are committed to delighting our customers. We do this by constructing fast, effective, and purposeful learning products and services that: a) uphold accreditation standards; b) support performance excellence; c) strengthen AHS culture and d) foster professional development. About the RoleWe are seeking a customer-obsessed Sr. Technical Writer with experience designing, delivering, and maintaining documentation for tech and non-tech audiences. You will own the creation of documentation and material using a variety of authoring tools and technologies. You will establish, maintain, and optimize the site architecture and standards to support user access, readability, continuous improvement, evergreening, and localization. You will act as an internal and external ambassador for Amazon, AHS, and ILT, role modeling Amazon Leadership Principles.The right person for this role has a passion for learning, others’ success, excellence, and business impact. They enjoy and thrive in an innovative, dynamic organization. They are comfortable and confident in a highly ambiguous and iterative environment. This person possesses high ownership and the ability to find solutions and a path forward when challenges arise. They are able to collaborate effectively with the engineering team and key user groups to produce effective and trusted documentation libraries.Key job responsibilities- Create, launch, evergreen, and optimize documentation libraries using a variety of authoring/ distribution tools and technology.- Establish and implement site-wide information architecture to support easy access, navigation, readability, scaling, and evergreening.- Equip contributors to document sites to comply with info architecture and documentation/writing standards.- Manage multiple complex documentation tasks and projects with little or no oversight.- Work effectively within a learning team to support varying workloads and business needs.- Collaborate effectively with tech and non-tech audiences to output trusted documentation libraries.- Communicate clearly and effectively to a wide range of target audiences, including engineering, technical operations, and development teams. - Assist engineers in drafting user-facing content. - Interpret business process, process narrative, and configured systems to determine the simplest set of instructions for completing a specific task. - Create, edit, and validate procedural instruction documentation. - Lead and/or participate in process and system walk throughs, including conducting technical reviews of documentation to ensure accuracy- Innovate to improve the user experience and documentation standards.- Build and maintain productive, trust-based relationships with internal and external organizations and stakeholders, cross-functional team members, sponsors, learners, and colleagues. BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience. - A minimum of 5 years in a technical writer or in a programming role with high-quality written work artifacts. ...

Sr. Thermal & Mechanical Engineer, Annapurna Labs

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We have data center locations in the U.S., Europe, Singapore, and Japan, and customers across all industries. We are seeking experienced Hardware Design Engineers to build the next generation of our cloud server infrastructure. Our success depends on our world-class server infrastructure; we’re handling massive scale and rapid integration of emergent technologies. As a member of the Machine Learning Acceleration team you’ll be responsible for the design and optimization of hardware in our data centers. You’ll provide leadership in the application of new technologies to large scale server deployments in a continuous effort to deliver a world-class customer experience. This is a fast-paced, intellectually challenging position, and you’ll work with thought leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your products performance, quality and cost. We’re changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today. Key job responsibilitiesAs a Thermal/Mechanical Engineer, you design and build the systems that are the heart of the world's largest and most powerful computing infrastructure. You develop from the lowest levels of circuit design to large system design and see those systems all the way through to high volume manufacturing. Your work has the potential to shape the machinery that goes into our cutting-edge data centers affecting millions of AWS users.A day in the lifeIn 2015, Annapurna Labs was acquired by Amazon Web Services (AWS). Since then, we have accelerated its innovation and developed a number of products that benefit cloud customers, including AWS Nitro technology, Inferentia custom Machine Learning chips, and AWS Graviton2 processors. Annapurna Labs is a silicon/system and software organization that is delivering all the chips used by AWS customers. Today this includes: Graviton, driving innovation for general purpose compute; Nitro, driving networking and storage scale, security and Hypervisor offload, and Machine Learning (ML) Trainium and Inferentia that are enabling customers to train and run GenAI applications permanently while keeping costs under control. About the teamAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- BS or MS degree in Mechanical/Thermal Engineering- 10+ years industry experience in Mechanical and Thermal design of Systems- Experience in thermal and performance measurements and characterization on SoCs, Servers, and Systems- 3+ years of experience SoC Thermal modelling and IC package transient thermal response - Experience with Chip package, System Mechanical & Thermal design for air-cooled and liquid-cooled systems- Collaborate effectively with teams spanning multiple sites and develop detailed specifications for product teams to use- Work with ODMs, heatsink vendors, and internal design teams on cross-boundary triaging, debugging, and resolving issues across organization. ...

Sr. Vendor Manager, Amazon

In 2015, Amazon announced the launch of Amazon Business, a new marketplace on Amazon.com combining the selection, convenience, and value that customers have come to know and love from Amazon with new features and unique benefits for business customers. The Business Industrial and Scientific Supplies (BISS) team is looking for a Senior Vendor Manager (SVM) for Professional Medical category. The SVM will be responsible for managing a selection portfolio and end to end relationship with related vendors driving the topline performance and profitability for their business. The SVM is also responsible for managing the full scope of their category and vendor portfolio, including setting strategic direction, managing P&L performance and overseeing operational performance. Within strategic direction, SVM to identify offering gaps, key brands to onboard and customer experience to offer.He/She owns vendor relationships end-to-end, from signing new vendors, leading negotiations, managing promotional activities, and achieving operational or logistical objectives. The ideal candidate works effectively across various functional teams, including Amazon Business, marketing, sales, supply chain, compliance and legal. Strong candidates are results-oriented, entrepreneurial, can identify and successfully pursue category-relevant opportunities, and build internal processes to improve the supplier and customer experience. Strong candidates will be able to define initiatives objectives and roadmaps and drive ideas from conception to delivery.Key job responsibilitiesCUSTOMER FOCUS - Evaluates products and services to continually drive quality of customer experience - Aggregates and escalates industry trends; ensures team prioritizes customer obsession - Identifies opportunities to differentiate our customer experience from the competitionSTRATEGY - Develops long-term category and supplier growth strategies - Unlocks key product portfolio gaps through business development and/or negotiation - Provides recommendation on business opportunities and long-term strategy for multiple sub-categories VENDOR MANAGEMENT - Expands current vendor selection and secures new brand selection for multiple subcategories - Drives strategic negotiations to deliver top- and bottom-line category growth - Builds long-term relationships by creating value, identifying opportunities for growth, acquiring customers, and enhancing customer brand awareness - Increases vendor participation in strategic supplier go-to-market programs BUSINESS OPERATIONS - Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories. - Owns the Retail P & L for multiple subcategories; develops plans that drive revenue and margin improvement for the business - Creates strategic and prioritized vendor marketing plan that maximizes margin dollars and customer experience - Audits all elements of multiple subcategory businesses - Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts - Identifies scalable changes to the category that automate the product lifecycle management process - Works with internal technical, cross-category, and tech teams to drive multi-system process changes TEAM DEVELOPMENT - Holds team accountable for maintaining robust process documentation - Provides regular peer feedback and coaching - Implements Amazon’s best recruiting practices and continuously raises the bar for hiring#rediscoverretail #hardlinescareersBASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Knowledge of Microsoft Access or SQL- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with business analysis and P&L management- 3+ years of with Excel experience ...

Sr. Wireless Communication and DSP Engineer, Wireless Systems

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Systems Engineer, this role is primarily responsible for the design, development and integration of Ka band and S/C band communication payload and customer terminal systems. The Role:Be part of the team defining the overall communication system and architecture of Project Kuiper’s broadband wireless network. This is a unique opportunity to innovate and define new wireless technology with few legacy constraints. The team develops and designs the communication system of Kuiper and analyzes its overall system level performance such as for overall throughput, latency, system availability, packet loss etc.This role in particular will be responsible for leading the effort in designing and developing advanced technology and solutions for communication system. This role will also be responsible developing advanced L1/L2 proof of concept HW/SW systems and reference implementation to improve the performance and reliability of the Kuiper LEO network. In particular this role will be responsible for using concepts from digital signal processing, information theory, wireless communications to develop novel solutions for achieving ultra-high performance LEO network. This role will also be part of a team and develop simulation tools with particular emphasis on modeling the physical layer aspects such as advanced receiver modeling and abstraction, interference cancellation techniques, FEC abstraction models etc. This role will also play a critical role in the integration and verification of various HW and SW sub-systems as a part of system integration and link bring-up and verification.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesDesign advanced L1/L2 algorithms and solutions for the Kuiper communication system.Design wireless communication L1/L2 procedures such as initial network entry, handover, beam management, power control, radio link monitoring, energy saving, Iot. Write ConOps (Concept of operations) document and/or product specifications. Work with ASIC development teams to build power/area efficient L1/L2 HW accelerators to be integrated into Kuiper SoCs.Produce (timing/frequency/beam) resilience requirements on various radio channels based on system level simulation of LEO satellite geometry (with full/partial or no GNSS information). Build reference code/implementation on verification platforms as proof of concept. Embedded software development experience is a big plus. Develop link-level and system-level simulators and work closely with implementation teams to evaluate expected performance and provide quick feedback on potential improvements.Enhance/optimize exist procedures for new application scenarios with minimal additional implementation and complexityWork closely with implementation teams to evaluate/simulate overall system level performance with realistic software and hardware constraints. Provide data on the trade-offs of various design choices. Work with integration teams to develop test solutions to verify integrated system (baseband + RF) with real-time waveform. Experience with software defined radios is highly preferred. Work with network team on test and verification of protocol stacks. Experience on 3GPP L1/L2 protocols development is preferred. BASIC QUALIFICATIONSMaster’s degree in Electrical Engineering, related discipline, or equivalent experience5+ years professional experience working in wireless communications at the system or implementation level.Deep understanding of Multiple access systems such as OFDMA, TDMA, CDMA, etc.In depth experience of modem L1/L2 algorithms development and architectures.Experience in the development of link and system level simulators using Matlab/Python/C++.Broad spectrum of knowledge to be able to understand end-to-end network system architecture from wireless physical layer all the way up to application end-point.Experience in test setup automation using Matlab/Python/Pearl.Experience with current software development processes and tools including Agile, TDD, BDD, CI, Git.Must have the ability to work in a small team and drive to go beyond expectations to deliver results.Ideal candidate has a wireless communication systems or digital signal processing background, a passion for building real-world carrier-grade communication systems, and industry experience developing PHY/MAC layer HW/SW targeting SoCs, FPGAs, and general-purpose processors.Experience with leading technical initiatives and key deliverables. ...

Sr. Worldwide Specialist, GenAI and Compliance, Next Generation Developer Experience

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, software development background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Q team as a Business Development Specialist!The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Key job responsibilitiesWithin WWSO, this position is part of the Worldwide Specialist Team, where you will lead the global GTM plan for Amazon Q developer. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your domain. You partner with technical and business teams across AWS and bring the voice of the customer into our product development roadmap. The WW team sees the big picture and sets the plan so the world’s most customer obsessed technical teams can make history.A day in the life• Lead GTM to orchestrate sales motions for sales, marketing, partner, product, training, and professional services teams to accelerate adoption of your aligned technology domain, thinking through challenges on a 1-3+ year time scale.• Leverage your deep domain expertise to create best in class field enablement aligned to customer Security and Compliance teams.• Support field teams in reducing friction for high priority customers.• Bring market signals back to product teams to drive innovation on AWS product roadmaps.• Demonstrate thought leadership and be able to credibly represent AWS at industry events, conferences, symposiums, etc.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience developing strategies that influence leadership decisions at the organizational level- 7+ years of relevant GTM, Sales, Compliance or Consulting experience with at least 5+ years of experience in software development tooling as a practitioner and/or GTM leader ...

Strategic Account Rep (B2B), AB PC/IT

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is a multi-billion dollar P&L connecting business customers with third party sellers globally, and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success.Amazon Business is seeking a dynamic and motivated Sales Representative for our Strategic Account Management organization. The Strategic Account Manager will be responsible for driving business growth with some of the most influential sellers on Amazon Business through strategic insights, and high operational standards. In this role, you will be responsible to influence your Selling Partners through executing strategic joint business plans, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvements. You will be the point of contact for owners and senior leadership at companies throughout the sales process. You will also work with internal stakeholders and cross-functional teams to continue to improve our insights, accelerate Selling Partner growth, and exceed Selling Partner expectations.Core Role & ResponsibilitiesA successful candidate will have the skills and passion to drive Selling Partner business growth and deliver a positive experience with our program. The key responsibilities of a Strategic Account Manager include but are not limited to:* Build relationships with your Selling Partners; be a trusted advisor and thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment* Identify and influence key decision makers within prospective and existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon Business solutions that meet and exceed customer requirements* Drive performance through developing and managing strategic account growth plans with Selling Partners in tandem with internal category teams to improve business input metrics across selection, listing quality, pricing, and fulfillment* Recruit against a target set of large enterprise distributors and manufacturers, working together with the leaders across various teams including Compliance, Legal, Marketing, Restricted Products, and Category Business Development teams* Conduct deep dive analysis on issues affecting Seller business performance and communicate the Voice of the Seller internally as an input into product development and process improvement* Demonstrate time-management skills and the ability to work independently while using centralized resources, policies and procedures* Develop a thorough understanding of the e-commerce industry including knowledge of B2B product offeringsBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 5+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience ...

Supply Chain Logistics Audit Manager, AWS Cloud Logistics

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain (AIS) organization works to deliver solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!AWS-Infrastructure team is looking for a results-oriented individual to assume responsibility for every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. This is a perfect position for someone who knows how to manage fast and smart. The successful candidate will have strong analytical and communication skills, and have a passion for using data to drive business decisions. You are analytical and creative, and you don’t quit until you solve the problem. Major Responsibilities:• Develop auditing automation strategies for auditing transportation freight invoices and ensuring proper controls are in place in freight auditing and Invoice payment systems.• Create a “learn by doing” environment by engaging with financial analysts and business partners to promote and encourage continued customer focus and cost reduction• Partner with your team and oversee auditing operations, develop analytical models / automation efforts while overseeing their continuous innovation and communication to both your operations & other business partners• Work with technology teams and payable Teams to ensure timely freight invoice payments and provide excellent carrier experience.• Oversee the rollout of freight payment processes and systems in LATAM and other new regions• Manage and participate in finance and accounting activities globally and multiple currencies.• Recommend, develop, and implement policies and programs that guide the organization in accurately estimating freight cost and ensure payment accuracy.• Create a “learn by doing” environment by engaging with financial analysts and business partners to promote and encourage continued customer focus and cost reduction.• Work with technology teams to ensure that key decision data is accurate, automated and timely.• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.• Analyze and solve business problems at their root.Job Responsibilities include:• Develop auditing automation strategies for auditing transportation freight invoices and ensuring proper controls are in place in freight auditing and Invoice payment systems.• Recommend, develop, and implement policies and programs that guide the organization in accurately estimating freight cost and ensure invoice accuracy.• Own Controllership activities - Auditing Freight invoices for billing issues or manifest issues if any. Ensure proper controls in place in freight auditing and Invoice payment systems.• Create a “learn by doing” environment by engaging with financial analysts and business partners to promote and encourage continued customer focus and cost reduction.• Partner with your team and oversee the auditing operations and develop analytical models / SQL automation efforts while overseeing their continuous innovation and communication to both your operations & other business partners.• Work with technology teams ( TFS) and AP Teams to ensure timely freight invoice payments and avoid carrier escalations.• Develop automation for freight cost reporting and analytics for business partners.• Design exception based reporting highlighting and analyzing outliers.• Weekly discussions reporting on pricing gaps, spot quotes, and areas of improvement.• Monthly market reports benchmarking internal data to market data. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• BA/BS degree in Finance, Accounting, Supply Chain Management, Engineering or similar discipline with analytical bias.• 6+ years of experience in supply chain management, global transportation, and data interpretation of business impact and results• 6+ years of demonstrated financial acumen and analytical experience delivering forecasting, budgeting, and variance analysis, and data interpretation of business impact and results• 6+ years of advanced proficiency in Excel (pivots, lookups, etc.) ...

Supply Chain Manager III - AMZ24745.1

Employer: Amazon.com Services LLCPosition: Supply Chain Manager IIILocation: Austin, TXMultiple Positions Available:1. Conduct strategic, quantitative and deep-dive data/information analytics to lead the development, execution, implementation and support of innovative programs, process/road maps, frameworks and objectives that expands global infrastructure operations, procurement controls, and inventory management systems.2. Identify current state by coordinating across organizations to identify paths toward desired end-state and developing appropriate actionable plans.3. Serves as a point of contact between Distribution Centers, Retail, Business Intelligence, Transportation and system development teams in development of use cases and driving planning and prioritization4. Provide governance to include development of guidelines, policies, procedures and training to ensure end-user adherence to tool work flows and ensuring information integrity.5. Conduct analysis and assessment of tools data and information integrity, deep dive into root cause and develop action plan to cleanse current information and process to address work flow gaps and leverage data into actionable information and metrics.6. Provide governance and leadership in development of consistent definitions and metrics so as to create actionable, information-rich metrics packages and dashboards.7. Work with local teams and business partners to create and execute action plans to improve Supply Chain efficiency.8. Interface with Retail, Operations and internal Supply Chain partner teams to ensure products are sourced and distributed downstream at the right time with right quantity, quality and cost9. Provide business cases analysis and draft proposals for ensuring optimization of Supply chain processes and tools across the network10. Provide business decision support and participate/lead special projects.11. Develop strategic relationships cross company to ensure optimal use of resources.12. Innovate within the space creating, automating or improving tools or processes that support better management of vendors and operations within the Distribution Center environment.13. Present detailed data-driven business reviews to the senior management team, focused on measuring the impact and performance to create revolutionary supply chains.14. Telecommuting benefits available.BASIC QUALIFICATIONSA Master's degree or foreign equivalent degree in Engineering, Business Administration, Operations Research, Supply Chain Management or a related discipline and 2 years of experience in supply chain management , logistics management, or infrastructure operations.In the alternative, employer will accept a Bachelor's degree or foreign equivalent degree in Engineering, Business Administration, Operations Research, Supply Chain Management or a related discipline and 5 years of progressively responsible post-baccalaureate experience in supply chain management, logistics management, or infrastructure operations.Experience must include 2 years of experience in:1. Systems design engineering, program management, global supply chain, and/or data center operations for creating, iterating, and improving global supply chain, ERP systems and/or business intelligence tools.2. Qualitative/quantitative data analysis and business modeling to support business decision-making using SQL, Excel and internal data warehousing tools.3. Project management experience leading successful global cross-functional initiatives. ...

Supply Chain Manager, Supply Chain Manager, Sales & Operations Planning

As a Supply Chain Manager within Mid Term Planning (MTP), you will have the opportunity to own supply chain planning at the highest level for Amazon’s fulfillment business. You will have a holistic view of supply and demand within the Amazon fulfillment network and be an integral part in creating and implementing large scale strategic initiatives in inventory optimization, transportation cost, labor capacity management and more – all with the goal of better serving our customers. There will rarely be a perfect solution, so it will be up to you to make data-driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment.The Supply Chain Manager will work in a fast-paced, fluid environment and communicate business conditions and decisions effectively with stakeholders across multiple groups and levels – from warehouse associates to various Amazon Directors. In this role, a Mid Term Planning Program Manager will seek out problems, dive deep into data, earn trust of partner teams, and deliver results that can have a large scale influence. This role is a blend of short term execution and long term strategic planning, that requires quick decision-making, with incomplete data, while also thinking big and influencing the long term direction of the network. The end goal of this role is to answer the question of how we can fulfill more products to our customers in a safer, faster, more efficient, and more cost-effective manner.Key job responsibilities- Lead strategic initiatives related to network capacity within Amazon's various business units.- Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.- Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.- Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.- Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.- Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.- Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.- Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.- Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.- Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.A day in the life“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”About the team “Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 2+ years of forecasting, designing or modeling supply chain- 2+years of corporate process improvement experience within supply chain- MS Excel: Intermediate. V-lookups and Pivot Tables at minimum- SQL/Programming Language: Basic – utilize to extract, manipulate and analyze data ...

Support Engineer, Fulfillment Optimization

Amazon.com is seeking a Dev Ops Engineer to join a Fulfillment Optimization teams that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle million of requests per second and make business recommendations that impacts billions of dollars each year. With rapid expansion into new geographies, increasing complexity of the transportation network and expanding selection of products, the Fulfillment Optimization team builds solutions that scale and propel the business best in class technology innovationsWe are looking for passionate, hard-working, and talented Engineers who have experience supporting innovative, mission critical, high volume applications. You will have an enormous opportunity to work within multiple systems researching and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This team provides 12x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Supply Chain Optimization and Fulfillment network efficiency.Key job responsibilitiesAs a Dev Ops Engineer, you will/may:- Troubleshoot documented issues and determine root cause- Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools- Use technology to monitor security vulnerabilities and eliminate risks- Participate in automating tasks to increase efficiencies- Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)- Experience working in an Agile environment using the Scrum methodologyBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems ...

System Development Engineer II, Ops Tech Solutions

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.Key job responsibilitiesYou design and deliver technology solutions which solve difficult business problems. You identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the success or innovation of other teams.You work autonomously, but may seek direction at times from peers and your manager. You consider the legacy of the systems you build with your team and how they will scale and evolve over time. Your solutions are pragmatic, efficient, and cost-effective. You make appropriate trade-offs and re-use or extend prior work where possible. You thoroughly test your work. You consistently write clear, accurate, and concise documentation for your own solutions and improve your team’s existing documentation.A day in the life* Work closely with Product Management to break down feature requirements into software deliverables* Design, Develop and maintain secure and performant software features and systems for Operations and Operations IT customers* Actively participate in software and system design reviews* Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quicklyAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the team* Our customer is the business. We obsess over the end user experience, but we build our strategy based on the business's requirements* We provide solutions to our customers initiatives, not barriers. However, we cannot allow them to make poor decisions, especially in employee safety and information security* We have a requirement for "zero-touch" deployment and support for all operational technology* Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talentBASIC QUALIFICATIONS- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience building services using AWS products- Experience utilizing AWS cloud solutions in a DevOps environment- Experience working in an Agile environment ...

System Development Engineer, Fulfillment Optimization DevOps

Amazon.com is seeking a Dev Ops Engineer to join a Fulfillment Optimization teams that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle million of requests per second and make business recommendations that impacts billions of dollars each year. With rapid expansion into new geographies, increasing complexity of the transportation network and expanding selection of products, the Fulfillment Optimization team builds solutions that scale and propel the business best in class technology innovationsWe are looking for passionate, hard-working, and talented Engineers who have experience supporting innovative, mission critical, high volume applications. You will have an enormous opportunity to work within multiple systems researching and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This team provides 12x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Supply Chain Optimization and Fulfillment network efficiency.Key job responsibilities• Troubleshoot documented issues and determine root cause• Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools• Use technology to monitor security vulnerabilities and eliminate risks• Participate in automating tasks to increase efficiencies• Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)• Experience working in an Agile environment using the Scrum methodologyAbout the teamThe Fulfillment Optimization (FO) Support team plays a crucial role in Amazon's supply chain operations. We invent and deliver software, and data science solutions that facilitate Customer Promise Speed, Order Planning and Fulfillment. FO DevOps team leverages data, process improvement, and innovative technologies to provide comprehensive engineering excellence services/solutions across FO’s product portfolios. The team is responsible for FO Services as front-line support, and plays a central role to organization’s success. BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby ...

System Development Engineer, Managed Edge Compute

The Amazon Managed Edge Compute (MEC) team is working on building a highly scalable unified management solution to manage, and report on Amazon's global fleet of compute devices across Amazon's fulfillment centers. Hundreds of thousands of Amazon Associates rely upon these devices to deliver shipments to Amazon retail customers. We provide our critical services in thousands of facilities ranging from Amazon's smallest last-mile emerging market delivery stations to 1M+ square foot robotic facilities.We are looking for a talented System Development Engineer to invent new solutions to improve our speed, scale, and efficiency. You will be joining a team that is developing a unified management solution that will be deployed across the entire fleet of compute units, testing frameworks, and improving reporting to enable complex data-driven decisions with globally impacting scope. Our AWS-based services enable Amazon's software, systems, and operations teams to use the latest technologies in our facilities. We build for performance, availability, security, and cost.Key job responsibilities- Develop applications, services and automation for Linux systems- Implement new features and enhance existing products- Troubleshoot issues and help resolve customer problems- Stay up to date on relevant technologies and best practicesA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby ...

System Development Engineer, OTS Delivery Software Engineering

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.Key job responsibilities- You design and deliver technology solutions which solve difficult business problems. - You will identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the success or innovation of other teams.- You work autonomously, but may seek direction at times from peers and your manager. - You consider the legacy of the systems you build with your team and how they will scale and evolve over time. - Your solutions are pragmatic, efficient, and cost-effective. - You make appropriate trade-offs and re-use or extend prior work where possible. - You thoroughly test your work. - You consistently write clear, accurate, and concise documentation for your own solutions and improve your team’s existing documentation.A day in the life- Design, implement, test, deploy and maintain innovative solutions to transform service performance, durability, cost, and security- Build, and maintain automated tests for various DSE services- Participate in software and system design reviews- Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quicklyAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the team- Our customer is the business. We obsess over the end user experience, but we build our strategy based on the business's requirements- We provide solutions to our customers initiatives, not barriers. However, we cannot allow them to make poor decisions, especially in employee safety and information security- We have a requirement for "zero-touch" deployment and support for all operational technology- Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talentBASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience building services using AWS products ...

System Validation Engineer, System Validation Engineer

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.The validation team is at the forefront of the hardware lifecycle and supports the project at every step, from emulation, through initial bringup and validation, and even integration of customer feedback into tools and workloads. We are looking for a Software Development Engineer II to join the validation team and ensure our newest hardware will delight customers!Key job responsibilitiesKey job responsibilities- Develop chip-level and system-level validation plans focused on customer needs- Develop workloads and tools to enable validation, tested using emulation environments- Execute validation plans, debug failures, and communicate with key project stakeholders- Enable other teams to use workloads and tools for other parts of the projects such as characterization.- Teach and share debug strategies with the larger teamAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Systems Dev Engineer, Global Edge Compute Infrastructure Engineering

The Global Edge Compute team is looking for a Systems Development Engineer who is passionate, innovative, and has a strong drive to automate and simplify. We are responsible for services that manage Amazon's edge compute fleet - millions of devices across thousands of locations.. Our systems manage everything from cutting edge robotics systems in Austin, to delivery stations in Cairo. We deliver innovative technical solutions to facilitate the massive growth in Amazon compute capabilities around the globe.Our team's mandate is to design, develop, and operate the next generation of device automation systems that allow for the provisioning and management of edge devices at Amazon scale. We're looking for entrepreneurial and innovative individuals who thrive on solving tough problems. We're building something that has never existed before - a unified means of provisioning, configuring, managing, and deploying onto disparate edge compute devices worldwide.This is a high ownership role with significant scope. We value your ideas and are looking for people who want to help innovate.Everyone on the team wears multiple hats and works in a highly collaborative environment. As an Amazon Systems Development Engineer, you will help tackle a diverse landscape of technical challenges. We are a greenfield initiative, and you will play an active role in translating business requirements into concrete systems and prototyping concepts in partnership with technology leaders within the team and across the business.You will design, develop and deploy reliable distributed solutions that operate at Amazon scale. You will work with a variety of core languages and technologies including Java, Python, TypeScript, Linux, and AWS services, including Greengrass and IoT. You will tackle challenging and novel situations every day and you will have the opportunity to work alongside talented Amazon engineers to redefine an industry. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on many people.Key job responsibilitiesA successful engineer in this role:- is highly analytical. You solve problems in ways that can be backed up with verifiable data. You focus on driving processes, tools, and statistical methods which support rational decision-making.- is engaged by ambiguity. You're able to explore new problem spaces with unique constraints and thus non-obvious solutions.- is equally comfortable with networking, operating systems, and automation. A million devices cannot be managed as snowflakes so we automate everything.You will identify problems and develop solutions. You embrace performance metrics and measurement techniques because they help you assess how well system-related services are running. You are customer-obsessed and think about what you can do to make their experience better.You will be a role model for other talented engineers, develop their engineering capabilities, and guide them on making the correct technical decisions.Key job responsibilities- You will drive key engineering decisions that impact device management for Amazon fulfillment sites globally. If you’re passionate about developing robust, highly available, scalable automated systems, at tremendous scale, this is an excellent opportunity for you. - You will partner with multiple Software Development Managers, robotics solutions engineers, Product Managers, Technical Program Managers, and customers to innovate in the compute automation space. Our group owns making compute automation scalable and seamless across the globe.A day in the lifeThe engineer for this role will:- Implement new software by designing, coding and launching global edge compute automation systems- Design software solutions for emerging business use cases- Partner with SDMs and PMs to gather requirements and define featuresAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWe own the infrastructure automation that manages Amazon Fulfillment's compute and device infrastructure. We are passionate about taking complex infrastructure and abstracting it with self-service tooling. We embrace simple, decoupled, fault-tolerant solutions so we can spend more time innovating, and less time fixing.Our team is tight-knit and operates primarily out of Austin. We have a mix of experience levels, and work in a broad, collaborative space that has something for everyone. We care about the development of our engineers and are invested in helping each other attain our career goals.BASIC QUALIFICATIONS- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience in automating, deploying, and supporting large-scale infrastructure- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience with CI/CD pipelines build processes ...