Austin

At Amazon Pharmacy, we're tackling some of the most complex challenges in healthcare with the innovative spirit of a start-up and the resources of Amazon. This role demands a high level of dedication, resilience, and a commitment to continuous improvement. We believe in work-life harmony – where passion for our mission aligns with personal fulfillment.In our team, we're committed to raising the bar in healthcare technology, with a relentless focus on our customers. We're seeking a Sr. Product Manager - Tech who thrives on challenges, seeing them as opportunities to innovate. You'll need to balance strategic thinking with hands-on problem-solving, always keeping the customer at the center of your decisions.If you're energized by the idea of transforming healthcare through technology and aren't afraid to tackle ambitious goals, this role could be your next big challenge. We're looking for someone who can lead with confidence, learn with humility, and inspire others to push beyond their comfort zones.As our Sr. Product Manager - Tech, you'll play a crucial role in realizing our vision of becoming the most trusted Customer Care organization in the healthcare industry. Your focus will be on harnessing Generative AI and advanced technologies to create exceptional, trustworthy automated experiences that set new standards in customer care. Key job responsibilitiesIn 2025, you'll spearhead the development and implementation of innovative solutions that not only delight customers but also build unwavering trust in our services. This role requires adaptability, strategic thinking, and the ability to navigate complex challenges while consistently driving results that elevate our Customer Care to unprecedented levels of reliability and excellence.You will:• Define and execute the vision for AI-driven customer care solutions• Utilize AWS Connect to enhance our customer interaction capabilities• Lead the evolution of our Knowledge Management tools• Collaborate across operations, business, and technology teams• Work closely with other AHS Product, Tech and UX leaders to create intuitive, customer-centric solutions• Continuously elevate product excellence and customer experience (internal/external)• Understand Generative AI and its practical applications in customer experience• Enabled AWS Connect based experiences• Have a strong background in Knowledge Management systems• Lead and influence in ambiguous environments• Customer-centric philosophy and data-driven decision-making skills• Exceptional resilience and problem-solving skills to address complex, evolving challenges• Ability to thrive in a fast-paced environment with high standardsA day in the lifeYou'll be at the forefront of our efforts to revolutionize healthcare delivery. Your work will directly impact our ability to provide accessible, affordable, and convenient pharmacy services to millions of customers. You'll have the opportunity to:• Solve complex healthcare challenges using cutting-edge technology• Work in an innovative environment with substantial resources• Collaborate with some of the brightest minds in tech and healthcare• Make a tangible difference in people's lives by improving medication accessibilityWe are reshaping the healthcare, and looking for individuals who are eager to learn, embrace challenges, and redefine what's possible in healthcare technology.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

As a product management leader you will own ideation, design and development of next-generation cross cutting products and solution for Operations Technology Solutions (OTS) portfolio. You will understand the business impact of OTS infrastructure solutions, shows good judgment when making product/technical trade-offs, and will influence other OTS verticals (Supply Chain, Infrastructure Engineering, Field Delivery) roadmaps. You will bring perspective, provide context for current technology decisions, and guide future technology choices. You will build excellent partnerships with customers, vendors, and peers to define holistic product requirements.Key job responsibilitiesProduct Management: - Leveraging your strong foundation in product management concepts and methodologies, you will be performing data & market analysis, product strategy, road mapping, and prioritization of features for OTS products and solutions.Unified User Experience: - Identify user needs by conducting user research, gathering feedback via and Voice of Customer (VOC) mechanisms. Work closely with product and engineering teams to build a unified user interface to streamline user experience.Communication and Collaboration: - Communicate product visions, goals, and requirements to diverse stakeholders, including senior management, OTS verticals, and OTS customers. Facilitate collaboration among cross-functional teams to ensure smooth product development.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOperations Technology Solutions (OTS) is the invisible scaffolding empowering and protecting Amazon's global operations. We delight our customers with flexible, low touch, and cost-efficient IT network, wireless, and end-user devices featuring unparalleled resilience and security. To scale our reach and remove technology barriers for customers, we leverage data, analytics, and automation. We obsess over continuous improvement in our people, process, and technology to enhance customer experience while maintaining stability, security, and speed to market for the largest operations network in the world.BASIC QUALIFICATIONS- Bachelor's degree- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience in technical product management, program management or engineering- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making- Technical Expertise: As an experienced Product Manager - Technical, you possess a deep, well-rounded technical expertise across a wide range of critical systems and technologies, including operating systems, databases, network infrastructure, virtualization, and cloud computing (AWS). You are fluent in evaluating the capabilities and limitations of these technologies, and can adeptly select the most appropriate solutions to meet specific product requirements.- Data-Driven Strategic Thinking: Your strong analytical abilities and strategic mindset enable you to deeply analyze data, performance metrics, and business needs to make informed, data-driven decisions. You leverage these insights to develop comprehensive network strategies and drive continuous, meaningful improvements to OTS products and solutions ...

Do you thrive on driving innovation and building entirely new products from the ground up? Are you looking for a high-impact, global role where you can use your product management expertise to transform a critical part of Amazon's business? The Global Delivery Service Partner (DSP) organization is seeking an exceptional Senior Product Manager to lead a strategic initiative reshaping our global last mile delivery operations.At Amazon, we're constantly reinventing the customer experience, including how we fulfill and deliver orders. A key part of this is our Delivery Service Partner (DSP) program, which empowers small businesses to build their own delivery companies using Amazon's proven logistics technology and processes. These DSP partners form the backbone of our last mile delivery network across 20 international markets, allowing us to provide a fast, reliable, and cost-effective delivery experience for our customers.In this role, you will own the product strategy and roadmap for building growth opportunities for DSPs while catering to the speed, flexibility and volatility needs. You will be responsible for identifying customer pain points and optimization opportunities through data analysis to inform the product vision and roadmap. Leveraging your strong problem-solving and creative thinking skills, you will lead end-to-end product development, from ideation to launch, for innovative last mile delivery solutions.Collaborating cross-functionally with engineering, operations, and other teams, you will bring these new products and features to life. You will also be called upon to communicate product strategies and recommendations effectively to senior leadership, driving critical business decisions in a fast-paced, ambiguous environment.This is a truly global role, with the chance to transform Amazon's last mile delivery operations in over 20 countries around the world. If you're looking to take your product management career to new heights, this position provides an exceptional platform to expand your expertise and make a significant impact on our global logistics network.The ideal candidate will have 5+ years of product management experience, ideally in logistics, supply chain, or a related field. You should thrive in a highly analytical, customer-centric environment and possess excellent communication and stakeholder management abilities. A background in technology innovation, process optimization or logistics is a plus. Our organization is based in the US, but we drive global operations across 20 countries. Domestic and international travel will be required 10-20% of the time.This is a unique opportunity to make a significant impact on Amazon's global logistics network. You will have the chance to drive innovation that scales across our worldwide operations and shapes the future of how we fulfill customer orders. If you're looking to take your product management career to new heights, we'd love to hear from you.BASIC QUALIFICATIONS- 5+ years of end to end product delivery experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience in areas such as market research, statistics, finance or qualitative/quantitative research- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

We are seeking an experienced and driven Senior Product Manager to join our Infrastructure Platform Management team. You will play a crucial role in driving the strategy, development, and implementation of Knowledge Management and Workforce Optimization solutions within our ServiceNow platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk, you will identify pain points in existing solutions and document these as formal business requirements. Using best practices, you will implement process and technical solutions in ServiceNow that align with our organizational goals, enhance the user experience, and continuously evolve to meet the ever-changing demands of the business. You will develop product and capability roadmaps, always looking to raise the bar and take full advantage of the tools and technology available. This is a hands-on role, directly driving implementation of these solutions across key stakeholders. A strong focus on automation and future GenAI technologies in ServiceNow will be key to scale our business processes and capabilities. Are you ready to take us to the next level?The ideal candidate will have extensive experience with the Knowledge Management and Workforce Optimization modules in ServiceNow. You should have a deep overall knowledge of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations. Experience in large, enterprise support organizations is a plus, with a good understanding of IT Operations and what it takes to support components like Networking, Audio/Video (AV), and other critical infrastructure. You should have a passion for consistency, and the ability to partner with senior leaders, creating relationships while demonstrating critical thinking and thought leadership.Key job responsibilities• Develop and execute the product roadmap for Knowledge Management and Workforce Optimization within the ServiceNow platform, considering business objectives and user requirements.• Define and prioritize feature enhancements and functionality improvements from a people, process, and technology perspective.• Develop technology solutions that support key objectives around single source of truth and single pane of glass.• Lead the planning and execution of Knowledge Management and Workforce Optimization projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources.• Ensure process-related deliverables are complete, consistent, high quality, and timely, while delivering valued outcomes.• Collaborate with key stakeholders, including Infrastructure Operations, Engineering, and Service Desk to gather insights and ensure alignment with business needs.• Drive the adoption of Knowledge Management best practices and standards across the organization, including content creation, content updates, and overall lifecycle management.• Drive the adoption of Workforce Optimization best practices and standards across the organization, including capacity management, scheduling, performance management, and user training and development. • Drive metrics, reporting, and data capabilities for all solutions, including KPI definitions, dashboards, and business reviews.• Monitor and analyze key performance metrics to assess the effectiveness of Knowledge Management and Workforce Optimization initiatives and identify areas for improvement.• Drive requirements around tooling integration where necessary with 1st and 3rd party systems to support these objectives.• Develop processes with a global mindset, ensuring consistency in the support experience for users. Processes should work for everyone, not just a single region. • Act as the subject matter expert on Knowledge Management and Workforce Optimization within the ServiceNow platform, providing guidance and support to internal teams and customers as needed.• Build and maintain strong, cross-functional relationships while demonstrating exceptional organizational skills and attention to detail.• Drive continuous improvements of business processes and service offerings based on user experiences with outcomes aligned to automation and future GenAI capabilities. • Continuous desire to learn, staying current on industry best practices for Knowledge Management and Workforce Optimization, ServiceNow technology offerings, and leading-edge solutions at scale.About the teamThe Infrastructure Platform Management (IPM) team is part of Corporate Infrastructure Services (CIS) which is focused on running Amazon’s corporate campus & building infrastructure worldwide. This includes everything from wired and wireless networking to the AV systems in our conference rooms. Where there’s technology at play, CIS is responsible for keeping it healthy and running as designed. We are passionate about the customer and making sure Amazonians are productive and have a positive experience while working from the office.BASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- 3+ years’ experience working with data center or corporate IT infrastructure operations.- 3+ years’ experience working with ServiceNow in an enterprise environment, with a deep understanding of the core ITSM, Knowledge Management, and Workforce Optimization process areas and capabilities.- ITIL v3/v4 Certified.- ServiceNow Administration Fundamentals.- ServiceNow ITSM Fundamentals.- Strong understanding of Knowledge Management principles, methodologies, and best practices with experience managing document lifecycles, templates, and setting knowledge standards.- Experience managing organizational capacity management, time in motion studies, and driving workforce readiness and optimization.- Excellent project management skills, with the ability to prioritize tasks, manage timelines, and coordinate resources effectively.- Experience gathering requirements, writing user stories, and business requirements documents (BRDs).- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions.- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.- Experience working in Agile development environments and familiarity with Agile methodologies such as Scrum or Kanban.- Fundamental understanding of corporate IT network and building Infrastructure.- The ability to work independently and self-motivate in a fast-paced and rapidly changing environment.- High sense of ownership, urgency, and drive.- Experience prioritizing demands, scoping large efforts, and negotiating timelines.- Root cause analysis and complex problem-solving skills.- A passion for delivering results and building trust with internal and external stakeholders. ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. We are looking for a seasoned technical product manager to own the product strategy, development, launch, and ongoing execution for new applications. In this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers. Given the breadth of these new applications, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents.Key job responsibilitiesWe are looking for a seasoned technical product manager to own the product strategy, development, launch, and ongoing execution for new applications. In this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers. Given the breadth of these new applications, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents.A day in the lifeIn this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers. Given the breadth of these new applications, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents. About the teamThe AWS Supply Chain Applications team builds powerful, intuitive, and market-defining business to help our customers stay ahead of their changing business needs, and remove the burden of undifferentiated heavy lifting that business users go through daily. We are building a new category of AWS applications that will leverage the power of machine learning and the large ecosystem of AWS services such as SageMaker, AWS Lambda, Amazon S3, and Amazon QuickSight to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. This is a unique green-field chance to build something from scratch, and has tremendous opportunity for career growth. Joining the AWS Supply Chain Apps team gives you the opportunity to: • Solve challenging problems and help customers modernize their core IT applications • Work for a company that’s a recognized leader in the cloud computing space • Be involved in the fast growing big data space – learn from the experts.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience - 5+ years of technical (software development, network development, IT, other related) experience - Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

Amazon World Wide Operations is seeking a Sr. Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeNOTE: This is a fully on-site role, requiring Program Managers to be on-site 5 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions ...

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our automated tools as well as through Artificial Intelligence (AI). You will own and execute a complex projects and programs that spans across the globe and multiple organizations within Amazon. You will be a thought leader and innovator within the organization. The successful candidate has a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Key job responsibilities- Be a singular owner of the program, managing all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program’s strategy and roadmap.- Define business and systems requirements working with internal and external customers.- Define and execute the project plan from design to release, securing resources, and managing implementation. - Clearly communicate goals, roles, responsibilities, and desired outcomes. - Work collaboratively with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.- Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.- Manage multiple internal and external, cross functional and remote stakeholders. - Develop change processes associated with program rollout and ongoing support.- Track delivery against program objectives and implement proposals to improve program services and efficiencies.- Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.- Ideate and drive strategic change across the broader CET team.A day in the lifeAs a Program Manager in our Customer Engagement Technology team, your day is a dynamic blend of strategic oversight and collaborative problem-solving. You begin by reviewing updates from science and engineering teams, ensuring projects align with broader objectives. Throughout the day, you navigate a series of meetings with senior leaders across Amazon, leveraging your influence to guide cross-functional teams and prioritize projects that support our shared goals.Communication is at the core of your role. You craft stakeholder updates, prepare for roadmap reviews, and contribute to business presentations, distilling complex information into actionable insights. Between meetings, you tackle strategic planning, brainstorming innovative approaches to customer engagement and refining organizational goals. Your adaptability is constantly tested as you switch between tasks, solving unexpected challenges in our fast-paced environment.Collaboration is key as you work with engineering, science, and product teams, fostering innovation and making data-driven decisions. At day's end, you reflect on your impact, knowing you're at the forefront of implementing cutting-edge technologies that enhance Amazon's customer experiences globally.This challenging yet rewarding role is supported by Amazon's comprehensive benefits package. We value diversity and encourage all passionate individuals to apply, even if they don't meet every qualification. Join us in shaping the future of customer engagement technology!About the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Intuitive understanding of optimal versus sub-optimal customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix. ...

Amazon's Andon Cord team is looking for an execution-oriented Sr. Program Manager to lead program management initiatives across marketplaces to improve the customer experience. Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls. The ideal candidate will have to use defect information to drive customer experience improvements throughout the consumer business. We work with product managers, scientists, analysts, engineers, retail partners, and defect elimination specialists. We are seeking a Sr. Program Manager who has proven leadership ability, thrives on ambiguity, can drive alignment across teams, and is a self-starter. This person must influence, motivate and lead others to meet the demands in a highly customer-centric environment. This Sr. Program Manager will be a person who works well with global and cross-functional teams of senior leaders, business managers, operations, product, and data science.Responsibilities will include managing key performance metrics (KPIs) across Andon Cord, developing new KPIs, reporting, owning graduated enforcement of defect elimination mechanisms with stakeholders to prioritize the customer experience, and developing and managing standard operating procedures (SOP) and adherence to these practices among various Amazon leaders.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

We are looking for an experienced Risk Compliance Manager. In this position, you will drive investigation improvements through development and implementation of operational compliance frameworks, policies, and procedures to ensure adherence to regulatory requirements and industry best practices. You will also lead the identification, assessment, and monitoring of key operational risk indicators, areas of improvements, and recommend appropriate action. You will partner with numerous Amazon teams, including Legal, and more than 15 business, product, and policy teams. Key job responsibilities• Develop and maintain the organization's IAM risk and compliance management through improvements in the investigations process. • Coordinate the IAM risk and compliance assessment process to identify, analyze, and prioritize key risks and compliance requirements related to user access and entitlements• Implement IAM risk mitigation and compliance strategies in collaboration with the IAM team and business stakeholders• Monitor and report on the organization's IAM risk and compliance profile, including emerging risks, compliance issues, and trends• Provide IAM risk and compliance management training and guidance to employees across the organization• Collaborate with internal audit, legal, and other control functions to ensure a cohesive approach to IAM risk and compliance management• Stay up-to-date on industry regulations, standards, and best practices related to IAM risk and compliance management• Manage a team of IAM risk and compliance investigators, and coordinate their activities to support the IAM risk and compliance management programAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Bachelor's degree or equivalent- Experience developing and implementing of standards, policies and programs or equivalent- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship- Strong technical understanding of IAM concepts, technologies, and best practices ...

Amazon Security is seeking a Senior Technical Program Manager with a strong delivery record and proven program management experience to join our Defensive Security Operations team. Our team owns and executes strategic, cross-functional programs to provide world-class information security support to Amazon.This role will support security excellence initiatives Defensive Security, analyzing operations, identifying opportunities, and managing the execution of projects and programs. This role is responsible for implementing and driving program management for large-scale, complex, global information security events and initiatives, communicating with leadership, and transforming nebulous needs into actionable security solutions. You will partner with service, engineering, and security teams, bringing process and rigor to the response and non-response focused programs. You will play a critical role optimizing processes to benchmark best in class operations, standardize performance, and drive continuous improvement. This requires managing and balancing multiple priorities simultaneously, and at times, supporting response operations with our incident response and vulnerability management teams. You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and willingness to disrupt the current processes to enhance a process, and always obsess over customers. You will join a team focused on creating unique customer experiences where ownership of the customer experience is key.If you enjoy working at scale in a rapidly changing environment and influencing the protection of customers’ data within a large global organization, this position will provide you with a challenging opportunity.Key job responsibilities- Develop and execute project plans with an impact across Amazon business units to drive security excellence across vulnerability management, incident response, and secure software development.- Lead initiatives aimed at identifying and eliminating security risks for Amazon across subsidiaries and business lines- Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment- Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information- Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers- Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals- Demonstrate the ability to break abstract goals into attainable, measurable work items- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized programAbout the teamThe Defensive Security Operations team is a group of highly-skilled technical and non-technical program managers that sits between two of Amazon’s high-impact security teams: incident response and vulnerability management. Given this placement, no two days are exactly the same, but our mission of supporting the continuous operational developments of these two teams to protect Amazon’s data never changes. Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 4+ years working within one or more security domains- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security ...

We are open to hiring candidates to work out of one of the following locations:Austin, TX, USADefensive Security Solutions Asset Discovery and Scanning is changing the way we do incident response and vulnerability management at scale. Through custom solutions for asset scanning, we are changing how vulnerability management achieves security outcomes for Amazon’s retail systems. Through our efforts, we are creating new software frameworks and products that are used for discovering and detecting vulnerabilities across host, images, and containers for all of Amazon. Unlike traditional vulnerability management programs that have a well define set of assets, protocols, and approaches for managing a set of IT solutions – we have the highest scale, most dynamic, and most diverse system capabilities that require customized solutions. We are looking for a Sr. Software Development Manager to drive our mission to scan all hosts, images, and containers all day, every day! Further, we need a technically deep manager who has a knack for security solutions, and a desire to get into the details of software architectures. In this role, the Sr. Software Development Manager will get to influence Amazon’s efforts in host agent development, custom detection creation, and the overall strategy for how we scan for vulnerabilities across Amazon retail systems. Plus, what this Sr. Software Development Manager impacts has visibility to top security executives at Amazon – as it relates to scanning and keeping Amazon systems secure. If you like high scale, technical hard problems, high impact, and executive visibility – this is your jobKey job responsibilitiesIn this role you will...1. As a leader of managers, you will coach, grow, and build a high-performing organization of Software Development Engineers, Security Engineers, and Technical Program Managers. Together, you will achieve a 100% scanning visibility of all Amazon retail compute assets.2. Using your technical prowess, you will work across multiple AWS service teams, retail teams, and vulnerability management teams to create and install scanning software to meet security goals and outcomes. 3. You will define your scanning and detection product strategy, operational excellence, performance measures, and north star vision that your teams will build to. You will execute that vision. 4. Due to your impact, you will work with your leadership chain to participate in monthly and quarterly executive reviews of scanning and patching progress for hosts, images, and containers. You will be the single threaded owner, responsible for reporting on how you are making Amazon secure for customers. 5. Through your influence, you will improve how your teams do security, build products, and make peer organizations successful in their security missions. 6. Last, you will establish a high bar and relentlessly improve software design, operations, and engineering processes to delight security leaders and teams. A day in the lifeYour day will start with the daily scanning and visibility status review. You will triage your teams to work on solving emergent issues in the scanning infrastructure to meet the daily 100% target of all assets scanned. The team is located in Austin, Texas. You will have three managers who conduct daily software operations and development for host, remote, image, and container scanning. You will have technical programs managers, and security engineers at your disposal to help you drive broad security programs. Following this, you will conduct your internal business reviews of your teams, conduct weekly 1x1s, and ensure your teams are set up for success. Then as time permits you will meet with other senior leaders across Amazon Retail and AWS to move your scanning software forward as needed to meet security objectives. Through this process you will be invited to several technical design reviews to review upcoming solutions to thorny security problems. About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical storesInclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 10+ years of engineering experience- 5+ years of engineering team management experience- 10+ years of planning, designing, developing and delivering consumer software experience- Experience partnering with product or program management teams- Experience managing multiple concurrent programs, projects and development teams in an Agile environment ...

Are you passionate about building cutting-edge device applications and architecting scalable solutions with the latest offerings from AWS? Do you want to be at the forefront of designing the next generation of diagnostic, troubleshooting, and self-healing systems? We are building Amazon's Customer Service systems, and you will have the opportunity to design, build, and deploy software to support the latest Amazon devices, such as new Echo/Alexa devices, Fire TVs, Fire Tablets, and related Alexa app features on Android and iOS. We're working hard, having an incredible time, and making history – come join us on this exciting journey!You're an awesome fit if you demonstrate... - Industry-leading technical abilities showcasing a breadth and depth of technical knowledge. - The ability to build good working relationships within the team by communicating clearly both verbally and in writing. - Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems. - Effective technical leadership skills to improve technologies and infrastructure of the team. - Are curious trying new technologies, and passionate about innovating on behalf of customers.Key job responsibilities- Take requirements and convert it to scalable design, execution plan, quality code deliverable to delight our customers.- Contribute to the full software development lifecycle, including scoping, design, code, testing, deployment and maintenance of the team's software.- Active in operational support and ensure that the root causes of operational issues are identified and resolved.- Build and maintenance software pipelines to deliver software solutions to Android devices- Software Documentation - show how it is constructed, tested, and operated.- Actively mentor other development engineers.A day in the lifeThis role is focused on delivering value to customers incrementally. Day in the role includes but not limited to:- Contributing to work backwards plan or execution plan to deliver customer value- Learn and be curious, find scalable ways to solve inefficiencies or software defects- Collaborate on defining best customer experience- Delivering quality design and code- Reviewing peer's work to ensure high quality and providing feedback with empathy, while keeping standards high for quality- Influencing team by improving any process inefficiencyIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamOur team currently supports around 40 different devices with screen sharing solution for effective troubleshooting session for customers with Technical Care associates. Team owns scalable and low maintenance micro services on AWS, as well as device client app for iOS, Android, Echo Shows, Fire TV and Tablet. Team finds ways to keep code unified to reduce duplicate work between devices and is able to invest time in the innovation for customers instead. We use demos and knowledge sharing channels, to educate others, as well keep stakeholders informed.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Come help Amazon create and deploy cutting edge new technologies to deliver packages to the customer's door step! Our team is seeking a talented SDE to help build the core delivery services supporting the driver delivery app. The successful candidate is expected to have deep technical experience with backend development and be able to deliver projects end to end from design to launch. As an experienced member of the team, you will be expected to not only own the end to end success of your projects, but also to mentor others and raise the bar for the team as a whole. We're looking for someone who is passionate and cares deeply about making our drivers’ lives better.About Last Mile: Amazon’s Last Mile delivery efforts help get customer packages from delivery stations to a customer’s doorstep. Amazon has grown its last mile delivery efforts helping to speed up customer delivery times and provide new innovations to customers. Working on the front lines of our Last Mile tech team means that daily, you have a tangible impact on an Amazon customer’s experience getting his or her package. Amazon’s Last Mile teams deliver packages (and groceries, Prime Now, third party, and Restaurant orders) to homes, businesses, Amazon Lockers, and even cars all over the world! This network is powered by hundreds of small businesses and tens of thousands of drivers that leverage Amazon's technology to deliver millions of smiles to customers each day. The technology innovations that are developed by the Last Mile tech team help scale this exponentially growing part of our network and include a wide breath of solutions from ML and operations research based routing and planning algorithms, our own in-house maps and navigation platform, IoT and hardware innovations, doorstep delivery experience, and the consumer grade native mobile apps that brings all these experiences together.BASIC QUALIFICATIONS- 8+ years of non-internship professional software development experience- 8+ years of programming with at least one software programming language experience- 8+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Amazon is seeking a Senior Software Development Engineer (Sr SDE) who is passionate, innovative and wants to lead development of the next generation of transporter support software systems. The Shipping & Delivery Support (SDS) Tech team builds solutions leveraging machine learning (ML), large-language models (LLMs), and generative artificial intelligence (genAI) to provide transporters, delivering packages to customers on behalf of Amazon, with best-in-class support when they need it. Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment. As an Amazon Sr SDE, you will help tackle a diverse landscape of technical problems. You will design, develop and deploy reliable distributed solutions that operate at Amazon scale. You will work with a variety of core languages and technologies including Java, Linux, and AWS services. You will tackle problems, novel situations every day and will have the opportunity to work alongside talented Amazon engineers to redefine an industry. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on many people.A successful senior engineer in this role is:- Highly analytical: You solve problems in ways that can be backed up with verifiable data. You focus on driving processes, tools, and statistical methods which support rational decision-making.- Team obsessed: You help lead and grow your team members to achieve outstanding results. You foster the creative atmosphere to let engineers innovate, while holding them accountable for making smart choices and delivering results.- You’re aspiring, yet humble: You recognize that there’s always opportunity for improvement and use introspection and feedback from teammates and peers to raise the bar for your team.- Engaged by ambiguity: You're able to explore new problem spaces with unique constraints and thus non-obvious solutions; you’re quick to identify any gaps in the team and the right person to fill them to best deliver value to customers.You will identify problems and develop solutions; you embrace performance metrics and measurement techniques because they help you assess how well system-related services are running. You are customer-obsessed and think about what you can do to make their experience better.Key job responsibilities- Be the technical overseer for the team: set a high bar for software designs and mechanisms for software creation and maintenance- Mentor engineers to help grow their potential- Think long-term on behalf of the systems, their impact, and sustainability- Advocate for operational excellence- Engage with product managers, leadership, peers, and UX to create simple, customer-serving solutions that are easy to maintain.- Well-versed in scalable system design leveraging Amazon and AWS tooling- Create mechanisms and give feedback to streamline team processes.- Effectively articulate technical problems and solutions to non-technical audiences.A day in the lifeInclusive Team CultureHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamAs Earth’s most Customer Centric Company, Amazon’s Customer Service (CS) organization builds solutions that provide our customers with the best experience for fast resolutions when faced with an order issue. The SDS Tech team provides value by combining expertise in Amazon Transportation Services with the scale and support infrastructure of Amazon Customer Service to ensure successful deliveries, gather intelligence to prevent future delivery problems, and automate resolution without requiring human intervention.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Imagine being at the forefront of global cybersecurity, architecting systems that protect Amazon's vast array of assets. At Amazon Stores Security, we're crafting the future of cloud defense, and we're looking for a visionary senior engineer to join our quest.Picture yourself leading a team that pushes the boundaries of cloud scalability, developing real-time security solutions that safeguard everything from Fulfillment Centers to your local Whole Foods. You'll be the mastermind behind breakthrough innovations in cloud and container security, working with cutting-edge AWS technologies.As a tech lead, you're not just a coding wizard – you're a strategic thinker, a mentor, and a problem-solver extraordinaire. You thrive in the fast-paced world of ever-evolving security challenges, turning complex problems into elegant solutions. Your expertise in AWS technologies and your ability to communicate complex ideas will be your superpowers.This isn't just a job; it's a mission to protect hundreds of millions of customers and shape the future of information security. You'll work directly with stakeholders, diving deep into customer needs, and have the freedom to take calculated risks to build best-in-class software.Are you ready to lead the charge in the defensive security domain? If you're passionate about nurturing talent, driving innovation, and securing the world's largest online marketplace, then this role at Amazon Stores Security is your calling. Join us, and let's secure the future together!Key job responsibilities• Pioneer hyperscale systems utilizing the latest AWS technologies• Architect and implement real-time security solutions that push the boundaries of cloud scalability• Work at the forefront of cloud and container security• Drive breakthrough solutions in a dynamic, fast-paced environment• Collaborate with Amazon's defensive security and management teams across the globe• Directly impact the security of Amazon's diverse business units, including Fulfillment Centers, Physical Stores, Whole Foods, and Amazon Fresh etc.A day in the lifeAs a member of the team, your duties will range from system/software design, AWS configuration, software feature/library development, strategic technical planning, and partnering with several security and technical teams worldwide. One day you might be helping a business onboard to our mission critical security systems, and the next day you may be advocating for a feature rewrite based on a deep dive analysis you performed. You will be part of making the team your own. We believe in a self-organizing team. As a lead engineering in the team you will help shape team process, outcomes, and goals as part of interactions with Senior Amazon Leadership. Each day you will achieve new successes as you adapt to Amazon scaling, new bad actors arising, and emerging technologies being added to your portfolio. You will shape, form, and deliver all aspects of the software and operations that your team delivers to enable defensive security and security management success.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of non-internship professional software development experience- 7+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- Bachelor's degree ...

The Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo. What will you help us create?Work hard. Have fun. Make history. The Role We are looking for exceptional SDE to join the DeviceOS team to design, build, and support scalable solutions to run best-in-class models on our devices. In this role you are responsible for leading the development of OS stack, to advance the state of the art with conversational software solutions. You will solve complex problems in hybrid computing technologies, and build solutions to leverage heterogeneous compute sources to achieve optimal solutions for compute work load acceleration on the device. You will drive the system architecture, and spearhead the best practices that enable a quality infrastructure. In this role you will closely with HW teams, Deep Learning scientists, and other cross disciplinary teams to analyze requirements and customer experiences, research existing technologies, and build proof-of-concepts for quick validations of new approaches.You will dive into an ambiguous problem spaces and meticulously distill out design choices, trade-offs, and priorities. You will Investigate, prototype and deliver new and innovative system solutions, participate in design reviews, API development, and documentationYou love to share best practices, influence and align teams, and be a technical ambassador for software reuse across the wider Amazon organization.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

AWS Utility Computing (UC) provides product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Additionally, this role may involve exposure to and experience with Amazon's growing suite of generative AI services and other cutting-edge cloud computing offerings across the AWS portfolio.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.As a senior software engineer, you will work on improving the arm software by rewriting or optimizing the existing libraries to deliver the best performance on Graviton CPUs. You will get an opportunity to work across Gaming, Rendering engines, Machine Learning, High Performance Computing, and several generic libraries using C, C++, Assembly, Python, and Fortran. If you are already an open source developer or passionate about it, you will be able to continue your passion and contribute back to the community across all those projects. In this role you will use and further develop your deep knowledge in areas including design, implementation, and data analysis. You will have the opportunity to understand and improve how AWS delivers on one of the most important shifts at the core of the data center: our migration to Arm applications. About the teamAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- At least 7 years of relevant work experience and software development in HPC, MPI, PGAS, OpenMP, C++, Python, and Fortran.- Expert knowledge of computer programming trends and their application to High Performance Computing (HPC).- Detailed knowledge of computer architecture (CPU, GPU, interconnects) technologies.- A demonstrated ability to lead technical efforts in a team environment. ...

Amazon World Wide Grocery Data Tech(WWGDT) is seeking an experienced and proven Software Development Engineer (SDE) to lead medium to large cross-functional strategic initiatives that support WWGDT strategic goals. This is a unique opportunity for someone inspired by WWGDT core values and is interested in Amazon’s high-growth grocery business to bring their whole self to the role.Key job responsibilitiesAs an SDE, you are responsible for setting a high bar throughout the software development and deployment lifecycle, including design, development, documentation, testing, and operations.The ideal candidate will have a strong background in software and application development, data warehousing and interest in linking data to key business trends, business judgment, intense curiosity, and superior written and verbal communication skills. He/she will work closely with the business and technical teams to analyze many non-standard and unique business problems and use creative problem solving to deliver results.He/she will be a self-starter, comfortable with ambiguity, able to think big and be creative while paying careful attention to detail and will enjoy working in a fast-paced and dynamic environment.A day in the lifeWork with your leadership to define and execute the data engineering strategy for WWGDT.Leverage SQL and coding skills (e.g., .Net, Python, Java, etc.) to extract, transform, and load data.Collaborate with internal and external teams to scope, design, build, and support data pipelines focusing on performance, cost, operational excellence, continuous improvement as well as delivering business value.Work within multiple technology stacks including working within custom built proprietary AWS framework to deliver data solutionsParticipate and lead standups and design sessions, maintain Jira health, and create artifactsLead and mentor your peersAbout the teamWe enable sophisticated, fact-based decision making across WWGDT by delivering constantly evolving technology and analytic capabilities. This team will solve challenging and novel problems every day and have the opportunity to redefine the grocery industry while collaborating with multiple teams across WWGDT and WholeFoods Market(WFM). You will be able to enjoy and contribute to the unique blend of Amazon and WFM Tech culture. You will be based out of Austin, TX, one of the best places to live and work. Most importantly, you’ll be contributing to WFM's Higher Purpose of Nourishing People and the Planet!BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world. In Annapurna Labs we are at the forefront of hardware/software co-design not just in Amazon Web Services (AWS) but across the industry. The Machine Learning Server Software Team is looking for candidates who will help us continuously innovate as we redefine server management at EC2 scale.We design hardware and software for a variety of server management controllers. We do bring up, debug live systems, and write systems software which is leveraged at all phases of the server life-cycle; from manufacturing to fleet deployment.Our team implements operating system changes, server control, and management applications. Custom software for everything from complex embedded systems to automated test and deployment frameworks.Interested in how you be can a part of the team responsible for the creation of the most advanced hardware platforms in EC2? Come find out.Key job responsibilities- Member of a team responsible for the management software associated with server components for all phases of the server's life-cycle.- Working with the MLA Hardware and Test teams to create a coordinated software package to enable both qualification as well as rapid deployment of server software.- Developing software which can be maintained, improved upon, documented, tested, and reused.A day in the lifeThe MLA Systems Software team was formed to focus on server software primarily for debug, testing, qualification, and manufacturing. At a high-level our goal is to find ways to help the organization scale though the use of software and automation.The team is focused on our organization's ability to scale. Automation, software best practices, and good architectural abstractions are key to this endeavor.You will have the opportunity to develop software in a highly cross-functional environment, working side by side with software and hardware teams to optimize customer experience. You will be responsible for building scalable software systems that can be tested throughout the stages of product development including manufacturing and production. You will leverage automation, continuous integration, and fleet metrics to deploy and monitor your changes.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Experience as a mentor, tech lead or leading an engineering team ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. AWS Cloud Optimization Success team is seeking a Senior Guidance Content Solutions Architect (SA) who will define and maintain guidance for business and technical architectural guidance in accordance with the AWS Cloud Adoption and Well-Architected Frameworks. We want to help our customers understand how the best practices from the AWS Cloud Adoption and Well-Architected Frameworks apply to their business, environment, workload, and operational excellence, enabling them to adopt cloud and operate secure, reliable, performant, cost efficient, and sustainable workloads while delivering business value. The transformation from traditional linear distribution architectures to cloud architectures is accelerating at an amazing pace. This senior autonomous role will focus on customer-facing guidance through remote and on-site engagements, and participation in the global architecture guidance leadership. Your role will be a thought leader and a community leader within AWS with a focus on the development and improvement of prescriptive guidance that will help AWS customers identify their business and technical architectural guidance on AWS. You will then be available as a consultant during the development and operational phases. You will work with our product teams to define requirements and features desired by our customers. You will be a member of the global architecture subject matter experts, ensuring success for customers that develop and operate workloads in the AWS Cloud. You will also be speaking at AWS events and developing whitepapers, creating and delivering labs, and creating other content, including reference implementations. Key job responsibilitiesThis is an opportunity to be part of history and transform businesses through cloud computing adoption and growth.- As a trusted advisor, solve some of the most complex and large-scale challenges faced by AWS customers, ranging from rapidly growing cloud-native start-ups to global enterprises migrating to AWS.- As a Thought Leader, provide the focus to a community of Subject Matter Experts to create content that will better deliver prescriptive guidance to AWS Customers. If curation of guidance from communities is not possible, author the content firsthand.- Constantly gather feedback from AWS customers to gain a deep understanding of their needs and technical challenges, and to ensure they achieve the greatest value from AWS as they scale.- Collaborate, research, develop, validate, and publish customer-facing technical content as reference architectures, best practices, blogs, and other artifacts.- Collaborate with and support broader AWS teams, Professional Services, and AWS Partners in order to deliver maximum value to customers.- Influence customers and internal stakeholders to adhere to AWS guidance.- Present advanced level guidance content to customers. Take part in and lead deep-dive education and technology design exercises to help customers throughout their digital transformation lifecycle from adopting cloud to creating world-class Well-Architected solutions.- Collaborate with product and engineering teams on product definition and bringing new features and capabilities to the platform.- Lead large organizational initiatives, serving as a key influencer and contributing to strategic planning.- Program-manage through creating and validating a strategic roadmap, with multiple completion milestones and reviews.- Help with uplifting and enablement for implementations and capabilities of customers, while mentoring other AWS field team members.- Contribute to the growth of the organization by helping to hire, coach, and mentor other members of the team.- This position can have periods of up to 20% travel.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- Technical degree required; bachelor's degree in Computer Science or Engineering or related technical field of study.- 5+ years of hands-on experience as a Solutions Architect/Consultant (strategizing, business planning, reviewing, deploying, managing and architecting workloads in a production environment).- 3+ years of experience in technical thought leadership within infrastructure or cloud-computing. Experience in publishing technical blogs and papers on the cloud business and technical architectural best practices.- Experience mentoring, coaching, and developing emerging technical resources.- Program management experience. ...