Principal TPM - Stores Technical Operations, CTOS

Amazon Central Technical Operations Services (CTOS) is the first line of defense for maintaining high availability for the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. Our tooling automation quickly identifies the cause of an issue and helps mitigate the impact, and much of our engineers’ time is spent on projects to improve the tooling, automation, and processes to avoid future occurrences. We direct the resolution of an issue to the relevant service teams, and dive deep into those events retrospectively to drive improvements to our process. It's an exciting time to join our team as we are rapidly growing and expanding our offerings globally.

As a Principal TPM you will help shape and drive incident management and response programs, including tooling and engineering efforts for the worldwide Amazon retail websites and internal corporate services. You will create multi-year programs that drive engineering best practices in incident management across multiple organizations and service teams, resulting in best-in-class customer experiences. Using data and insights learned from incidents you will drive further improvements into our automation, tooling, and processes so that future events are shorter, less severe, or avoided entirely. You will participate and lead project teams to expand use of our tooling to additional areas across Amazon.

This position is part of a globally distributed team of 40+ engineers across Austin, Dublin, and Sydney providing 24x7 Incident Management Services. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.