Amazon Business (AB) is looking for an experienced customer-focused and results driven Key Accounts Manager to grow existing high priority accounts within Small Business segment in the US. A Key Accounts Manager is responsible for understanding customer needs of our strategic accounts and develop scalable strategies to deepen customer engagement with Amazon Business by expanding their spend into new categories and adoption of new business features, while solving for their pain points.
An ideal candidate is someone with a degree of ownership, strong customer focus, analytical abilities and excellent communication skills. They are able to extract insights from customer data and customer conversations, and on this basis develop and pitch solutions that will resonate with small business owners. Ideal candidate is able to operate both at tactical and strategic levels: spend time in direct customer conversation, drive business results, build segment growth strategy, and effectively use internal mechanisms and resources to influence product owners to drive innovation and CX improvements.
Key job responsibilities
• Build in-depth understanding of Top Tier Small Business customers, via direct conversations, research, data analysis.
• Develop business growth strategy for Top Tier segment and demonstrate effectiveness through pilot testing
• Develop customized pitch materials based on best practice and iterative testing
• Conduct customer meetings virtually / in person
• Create sales scripts and SOP, train team members to replicate in order to scale the Key Accounts (KA) program
• Define key success metrics for the KA program, set up mechanisms and report on business results
• Optimize leads prioritization model and build scalable methodology for Small Business Engagement (e.g. Solution Selling, Complete launch)
• Expand the list of High Value Actions pitched via the KA program. Work with customers, internal teams to facilitate the launch process.
• Collaborate with internal stakeholders from Marketing, Data, Tech, and Product.
• Train and sales-assets to support customers through all the lifecycle
About the team
Our team blends different backgrounds, tenure, and cultures. We embrace challenges and complex problems, aware of our big mission to empower smart buying for all current and prospective small businesses by providing the best value and shopping experience. We strive to work smart, fueled by our collaborative spirit, where best practice sharing and willingness to help each other come natural. We enjoy team building. For new members, we invest heavily in training and coaching, to put everyone in a position to enjoy the work and be a successful Amazonian for the long-term.
BASIC QUALIFICATIONS
- 5+ years of professional non-internship marketing experience
- Bachelor's degree in management, business administration, economics, engineering, marketing
- Experience using data and metrics to measure impact and determine improvements
- Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in sales, business development, key account management, account management, demand generation.
- Excellent written and verbal communication skills, ability to comfortably present to all levels
PREFERRED QUALIFICATIONS
- Experience using any of SQL or other analytical tools for conducting data analysis
- Master's degree
- Experience leading process improvements
- Knowledge of Salesforce (SFDC)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.