Nashville

We are seeking a Sr. Manager to lead the AMXL Service Strategy and Expansion team for the NA Services Program. This role will guide and define the focus and effort of a team of Project and Program Managers to improve and expand the Service offerings catalog across North America. The Sr. Manager will own setting the direction of the program's short, mid, and long-term roadmap for expansion, quality, and scalability.The Sr. Manager balances technical system coordination, strategic goals, and project management tenets to drive program growth and expansion. This role requires the ability to influence diverse stakeholder teams, fostering alignment, ownership, and accountability for cross-functional strategies and change management.The ideal candidate will have experience navigating complex problems using project management tenets, working with both internal Amazon teams and external business partners. They should be adept at collaborating across Operations, Technical systems, Supply Chain, Finance, and other departments to ensure efficient and consistent delivery of program goals.The Sr. Manager will align their team's focus and effort across clear priorities, set earnest goals, communicate frequently with stakeholders, and advocate for investment to expand and simplify the service offering.Key job responsibilities- Lead a team of Program and Project Managers and set their direction and priorities - Own and develop plans to improve specific goals for growth, cost and/or quality metrics specific to Services - Own and oversee the health and quality of the Service Program, identify opportunities, and adjust team efforts and priorities to maximize impact - Represent the Service Program, it’s capabilities and inter-dependencies with supporting teams in Leadership and prioritization meetings - Ensure consistent communication to broader internal/external stakeholder teamsAbout the teamThe AMXL Customer Experience Strategy and Services team has a 360-degree approach to continuously advocating for, and driving improvements on behalf of our customers;1) Eliminate – detect, solution, and resolve customer-impacting issues upstream by providing relevant and timely insights for operations teams, transportation teams, and product development cycle as seen by downstream events,2) Automate – continuously assess and identify opportunities to provide automated, self-service solutions for our customers when and where needed, and3) Optimize – when a customer does have the need to contact CS for support, optimize the experience by ensuring AMXL stakeholders have the tools, resources, policies and protocol to deliver a perfect customer experience.BASIC QUALIFICATIONS- 7+ years of team management experience- Experience defining program requirements and using data and metrics to drive improvements- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience delivering cross functional projects ...

The Sr. Marketing Manager, On-Road Staffing (ORS) Marketing is an omni-purpose role that is cross-functionally strategic, analytical, and influential. The scope of impact spans globally across multiple geographies, requiring a thoughtful leader with the ability to exude tenacity. The role serves as the tactical and strategic partner to the ORS team, in terms marketing, creating conceptual designs, branded content for on and off-site marketing, and the overall experience for DSPs and their delivery associates. The scope of this role includes the ability to lead, innovate, and improve our global productivity, planning, and investment allocations within ORS Marketing through product and tech road mapping and ownership. This is a highly visible role that requires interaction and partnership with senior leaders across global teams to identify efficiency gains, best practices, automating the constant measurement of productivity, and deliver a globally scalable experience. This role requires a leader with solid analytical abilities, marketing processes skills, sound business acumen, product ownership, and exceptional written and oral communication skills. The successful candidate will be data-driven and have a strong understanding of marketing KPIs. They will be a self-starter comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment. They will need to track records of operational efficiencies, as well as, capabilities with budgeting systems, headcount tracking, and data visualization. Owning team metrics and delivering regular reports on progress to leaders, impacting goals that are high in impact and ambiguity, demanding strategic planning, and inputs from large customer segments, such as, (Finance, 3P, Legal, PPT, HR, DSP and ORS) requiring tradeoff decision making for resources, impacting team roadmaps. This person will be required to display a proactive approach in identifying effective creative strategies to enhance the customer experience keeping a close eye on industry trends. This person will have a genuine passion for experimenting with different creative treatments to improve customer engagement and possess excellent communication and presentation skills, enabling themselves to bring concepts to life for all stakeholders and gaining buy-in, and adoption. Key job responsibilities- Work at a strategic level to champion bold and creative ideas, and at a tactical level to ensure execution excellence of plans, that are designed to deliver scalable, efficient solutions based on global frameworks.- Identify strategies to improve the cost-effectiveness of the marketing efforts, without compromising the quality of the leads. - The ideal candidate for this position should possess a strong background in creative work. They should have previous experience in working in a global organization, be comfortable with influencing and collaborating with diverse senior stakeholders such as product designers, photo studios, and agencies to move towards an aligned vision.- Earn trust from internal and external partners, and balance competing priorities in a rapidly changing environment.- Derive critical insights by analyzing data, identifying opportunities for improvements, gathering requirements, and prioritizing requests.- Have a rigorous approach to problem solving and analytics, as well as produce, interpret, and draw conclusions from data.- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, as well as balance business needs versus constraints.- Gain and maintain awareness of labor markets and their impact on Amazon’s hourly staffing needs.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 7+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience developing and executing campaigns across a multitude of timezones and languages ...

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.Amazon is seeking an exceptional leader who will be part of a start-up group that’s defining and building cutting-edge products and services capabilities supporting Amazon’s current and future last mile initiatives. The role will use customer, operations and technology insights to identify customer needs, and build the product that delights our partner and end-customers. The role will identify non-linear product opportunities in a cross-functional environment (design, ops, finance, legal, tax) and define customer and product success criteria. This role would go on to drive the development and launch of the product with technology teams and would often make experience/ops/tech trade-offs throughout the process. This will be a high visibility role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, and often ambiguous environment. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization.Key job responsibilities- Identify areas for improvement in on road and off road experience from Partner feedback and data.- Develop a keen understanding of the experience of Delivery Associates, combining data with anecdotes to develop perspective at the forefront of program/product development.- Develop programs and think big to continuously deliver improvements WW to provide outstanding experience to our Hub Partners.- Cross-Functional Collaboration: Build collaborative, influential internal and external relationships with Product, Program, Field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the Hub Partner experience and program executions.- Be a voice in the room for program and process development in the wider org that may affect Hub Partner experience.- Develop Scalable Engagement & Recognition Programs: Define core strategy to develop an engaged culture that connects Hub Partners with Amazon.- Develop and prioritize roadmap for launching engagement and reward/recognition programs; build and execute these programs at scale.- Communication: Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve Partner engagement, satisfaction, and retention.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience owning end-to-end long-term strategic planning or capacity planning initiatives- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As a WWRGD - Industrial Grocery Team Preconstruction Manager, you are responsible for project managing building industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution of fulfillment centers, industrial kitchens and multi-use projects. Key job responsibilities• Independently manages difficult, cross-functional industrial builds from site selection through design completion, permitting and contract execution. You will be interacting with leadership and stakeholders to resolve issues.• You will work with internal/external teams including real estate, design engineering, entitlements, construction, finance, launch/startup, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones and drive delivery to meet deadlines• A preconstruction manager drives results through communicating, weighing risks, making decisions, leading and influencing. You will competently represent project and technical information to many different audiences. You have good working relationships with stakeholders and vendors, and lead constructive dialogue to resolve and prevent project issues.• You manage vendor procurement, and oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects. You perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor and design consultants.• Cost estimating, schedule tracking, and forecasting are fundamental components, including identifying and solving factors that may impede a successful permitted project hand-over to Amazon stakeholders.• Supervising the implementation and management of Amazon’s safety programs and standards with the entire internal and external project team in the planning phases of a project.• You are focused on site selection, scope development, coordinating with design teams to develop site plans, composite floor plans in compliance with design standards and operational requirements. You keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.• Schedule development & management, including design and permitting; selection of other vendors. You partner with the Transaction team and Developers to optimize schedule and strategy for entitlements and long lead-procurement.• You prepare and present project status/risk reports, and provide clear and concise summaries for projects under your ownership to leadership and management teams.• Interfacing and coordinating with the authorities that have jurisdiction (AHJ) on the project to ensure regulatory compliance and smooth job execution.• You will find ways to adapt to constant change and innovation finding ways to Think Big, working outside of your comfort zone to solve adaptable solutions for an evolving business.• You understand design and construction contracts, related exhibits, and provide detailed analysis and approvals of technical matters and site-specific deal structures and terms. You review additional reports such as noise and traffic reports and environmental studies.•Travel is based on project needs and Amazon provides the necessary resources to travel (Corporate card, flight, allocation and expense reimbursement)BASIC QUALIFICATIONS- 7+ years of project management, real estate development, architecture/design experience- Bachelor's degree ...

Who are we?Do you want to be a part of a team building the next $100bn initiative? Are you interested in defining and creating the future of shipping? Our team is building a new, emerging business to solve some of the biggest customer pain points in the logistics industry globally.What will you do?We are hiring a Senior Pricing Strategy Lead who will own the Sales Managed segment pricing approval process as well as the collection and insight generation of competitive intelligence. This role requires process optimization, ability to distill ambiguous data to actionable insights, and leveraging system reporting tools (e.g., Salesforce) to inform and enhance our pricing levers. You will work closely with the Commercial team to identify areas of opportunity and to complement quantitative info with frontline feedback. This position offers a high-visibility chance to create meaningful impact within the Amazon Shipping organization, directly influencing pricing effectiveness and strategic decision-making. Who are you?You should have a hands-on approach, operational inclination, solid leadership skills and the ability to build and leverage relationships across a wide stakeholder group to drive consensus on recommendations. This role demands exceptional communication abilities, with comfort in presenting complex insights to business development, finance, and senior leadership teams. The ideal candidate is analytically sharp, resourceful, and customer-focused, demonstrating the ability to navigate complex business environments. You should thrive on end-to-end ownership, translating strategic vision into tangible results with autonomy and precision. Your success will hinge on clear, compelling communication, a collaborative mindset, and the capacity to influence decision-making through data-driven recommendations.Key job responsibilities• Assess and make recommendations on pricing requests in the Sales Managed space for the US parcel market segment by analyzing inputs such as package-level detailed information• Cross-functional collaboration with Business Development, Finance, and Operations, to assess impact of account and gather additional inputs (if needed) to support optimal pricing • Analyze the process flow and identify areas of opportunity, prioritizing via measurable objectives • Own mechanism to capture market intelligence across Revenue Management and Commercial teams, distilling material and complementing with qualitative insights • Leverage and improve the collection of competitive information via systems such as Salesforce, translating data (e.g. into dashboards) that inform our pricing approach to improve revenue quality • Metric creation and program performance for owned initiatives (generally via Pricing-specific monthly and quarterly business reviews)About the teamThe revenue management team empowers our global business to find strategic harmony between growth and profit tradeoffs while seeking long term customer value. Our people and systems help identify and drive synergy between demand, operational, and economic planning. The breadth of our problems ranges from CEO-level strategic support to in-depth mathematical experimentation and optimization. Excited by the intersection of data and large-scale strategic decision-making? This is the team for you!BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience with retrieval and handling of large datasets and distilling information into actionable insights. ...

Ever wonder how you can keep the world’s largest selection of dangerous goods safe to deliver to Customers worldwide? Then come join a team with the charter to ensure safe, complaint, and timely fulfilment of Dangerous Goods for our customers, Selling partners, and Carrier partners.Amazon’s Dangerous Goods (DG) organization is looking for a technical Product Manager in the Operations Technology team to build technology systems that will solve business problems. As the world’s most customer-centric company, with customers including consumers, sellers, manufacturers, regulatory agencies, and shippers world-wide, Amazon has the combination of opportunity, passion, and resources to build the next generation of industry-leading solutions using a wide range of data-driven and intelligent technological and business capabilities. Key job responsibilities- Deeply understand the needs of our Operations stakeholders: You listen effectively to our business stakeholders across Fulfilment Center Operations, DG Operations and Carrier partners and are able to design innovative technical solutions to resolve their pain points. Your prioritization decisions are well-reasoned and customer-based.- Work closely with our technical team: You bring crisp, clear requirements to our engineers and are fully engaged in technical discussions. In addition, you partner well with our Amazon Fulfilment technology partners.- Continuously drive forward progress: You are excellent at creating buy-in for your product vision and decisions. You keep stakeholders aligned and you proactively tackle blockers. When the path forward is ambiguous, you drive toward clarity while exercising concrete judgement.- Utilize problem-solving fundamentals, excellent attention to detail, a strong sense of end-to-end ownership, and superb verbal/written communication skills in day to day operation.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning technology products- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience with end to end product delivery- Experience discussing technology concepts and how they impact stakeholder needs ...

Amazon World Wide Operations is seeking a Senior Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a onsite role, requiring Program Managers to be on-site 5 days a week in corporate office. Some travel offsite may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of the following locations: New York, Arlington, Atlanta, and Nashville. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field ...

Want to be a program leader who delivers new initiatives at scale to make our communities safer? Are you looking for a role with high impact and high visibility? We are looking for a motivated, data-oriented self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Accountability team!In this role, you'll take end-to-end ownership for programs that improve safety for delivery associates and the communities they serve. We seek a leader who can set priorities, communicate effectively, and consistently deliver results across diverse cross-functional teams at massive scale. Having the ability to solve complex, technical problems with simple, innovative solutions is a key skill-set in this role. We are looking for someone who can own an end-to-end program vertical, including design/ideation, stakeholder and leadership alignment, influencing partner team roadmaps, development of KPIs, and overseeing excellent execution.You will be successful in this role if you can manage multiple competing priorities, often with urgent deadlines, and deliver at speed while developing a long term strategy. You will need to be a proven program and project leader and communicator, with the ability to apply analytical skills to problem solving.Key job responsibilities- Use customer feedback and analyze data to identify and solve complex problems in a highly ambiguous space.- Work with user experience and technical teams to build new programs and lead continuous improvement initiatives. - Create and deliver a long term roadmap in partnership with multiple teams. - Establish and deliver important new initiatives with broad impact to improve DSP on-road safety. - Define and document business requirements for new launches and enhancements, including functional requirements for technical teams.- Create new metrics to measure program performance and define success.- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.- Enhance our current data architecture to improve data fidelity, enable scalability, and generate useable insights.- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.A day in the lifeIn this role, the Sr. Program Manager will lead program development and expansion to improve safety of delivery associates. You will spend time gathering feedback from your customers and diving deep into data to gain insight into complex problems. You will use these insights to develop short and long term solutions by working closely with partner teams and understanding Amazon Last Mile technology. You will write documents to gain buy-in and present to senior leadership for approval. Then, you'll develop business requirements, success metrics, and manage end-to-end delivery.About the teamWe're a close-knit team that is responsible for designing and maintaining mechanisms with safety impact at massive scale. We love combining data with customer feedback to design permanent solutions to complex problems. We work across multiple partner teams with functions ranging from tech development to communications. We take great pride in our vision to build the world's safest transportation network.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Have you ever ordered a product on Amazon websites and when the box arrived wondered how you got it just as promised, what it cost Amazon, and what kinds of systems & processes must be running behind the scenes to power the whole operation?In the NA Direct Fulfillment (DF) team our wildly important goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, safely, on time, in full...every time. To do this, we have to continually innovate in our supply chain, plan for, design and manage our evolving transportation and Vendor networks. The Program Manager, will work with the NA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor’s ease of doing business and growth opportunity with Amazon. Key job responsibilities- Act as reputable partner across organizations: The Program manager will own the relationship between DF and various organization leaders to cultivate partnership, transparency and ownership requiring high level of relationship management skills.- Develop at-scale solutions: The program manager will conceptualize, trial, expand and scale solutions-based programs to improve on-time shipping and speed across NA- Lead cross-functional workstreams: The program manager will lead initiatives spanning across Product, Tech and Ops teams to automate and optimize various processes both internally and externally.- Data-driven: The program manager will be a relentless advocate of making data-driven decisions. They will challenge and refine proposals through their keen understanding of the business, applying statistical methods of analysis and ensure an evidence-based approach to programs.- Long term visionary: The program manager will take an open-minded approach and launch workstreams prioritizing long-term value alongside developing their charter.- Stakeholder Communication: The program manager will own creating, refining and presenting documents of their charter to senior leadership. The leader will demonstrate ability to peer-influence as well as gaining alignment across teams.A day in the life-Directly outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for our largest marketplace, North America.-Work with Product, Tech and other Ops stakeholders to contribute to development of processes and new launches-Manage, execute and report to leadership by owning a specific program with scope and impact across North America-Conduct deep dives using various data analytics tools to derive meaning from data and present to leadership with proposed next steps-Own end to end various initiatives that requires working cross functionally and holding Tech & Non-Tech teams accountable-Act as reputable thought partner for various stakeholders to validate business opportunities by thorough business understanding and analytical knowledgeAbout the teamThe North America Direct Fulfillment is a fast growing, dynamic team responsible for driving operational excellence and growth for an alternative fulfillment channel shipping directly from the Vendor to the Consumer. We've several big plans to better fulfill our customers with a wider selection while being at benchmark for delivery accuracy and speed. You'll be working with a diverse team focused on driving growth, improvement while having fun!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of leading large complex programs experience- 3+ years of data analysis experience- Bachelor’s degree in Business, Analytics, Supply Chain, Statistics, Engineering, Transportation, Operations Research or other Operations disciplines ...

Amazon is seeking a highly motivated Senior Program Manager to join our North American Surface Transportation (NAST) Compliance team. Our ideal candidate is passionate about insurance and regulatory compliance, possesses a strong project management background, and maintains a strong tech acumen. They will have experience in development and implementation of compliance management systems and work-process simplification via automation. Your role will be to build and deploy compliance mechanisms in partnership with business, tech, and operations partners to improve compliance across middle-mile inbound and outbound operations. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You must be comfortable diving deep on the strategic, technical, and tactical levels, simultaneously acting as an internal ambassador, educator, analyst, solutions architect, and implementer. You will think up, propose, design, and implement BIG ideas to improve compliance across a blend of internal customers and external drivers and carriers. You must be customer obsessed. This role will incorporate technology process paths support automation, process improvement through vertical business lines, carrier engagement, and site voice of the customer feedback, and people management. This role will be the face of compliance, overseeing the direct relationship between compliance and our valued carriers.Role will require 20% travel (or 10 weeks per year) to corporate locations to build relationships with your team, meet with critical tech stakeholders, and work with other Senior Program Managers within Compliance.Key job responsibilities-Deliver complex, large scale, strategic programs from initiation through delivery, on-time and with quality.-Proactively identify and mitigate program risks and obstacles by collaborating closely with operations and business partners and key tech and non-tech stakeholders. This includes effectively communicating with, and influencing, directors, S-Team stakeholders across multiple parts of the organization.-Become an expert in compliance trends, root causes, and then design and implement creative solves. This will include development of complex queries, and will require strong capacity in data, business analytics. -Build, design, and implement policy and process to reduce compliance risk and liability from on-road operations. -Identify defects and root cause drivers of compliance trends, scope future state solutions, influence roadmap decisions, and measure the effectiveness of solutions that are implemented over time.-Engage with drivers, carriers, and Amazon field teams and other Amazon teams to gain Voice of Customer feedback to improve our programs. -Provide onsite technology support to Yard & Gate teams, carrier engagement, TOM site-level observations, and carrier painpoint analysis through field engagement. BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience writing documents on topics such as process improvement proposals, business requirements, product roadmap, and proof of concept. Proven capability working with, presenting to and influencing senior executives up to VP level.- Strong analytical and organizational skills with demonstrated problem solving ability as demonstrated by previous work, investigations, and/or projects requiring data analysis.- Ability to collaborate with a diverse set of business and technology stakeholders to identify improvement opportunities, manage risk and resolve conflict.- Willingness to travel 20% or more to Amazon's corporate locations.- Passion for leading complex teams and driving organizational change. ...

Amazon Transportation Services (ATS) Relay Operations Center (ROC) team is looking for an experienced, innovative, strategic, and creative Senior Manager to join the ROC and lead a world class team focused on customer excellence within the Program Management Office (PMO) and Quality & Learning departments. Come join our start-up culture, work fast and smart, while adapting and iterating quickly. As the Senior Program Manager for the program team, you will lead a team and be responsible for identifying and driving cross-functional improvement opportunities across the line haul network.The Senior Manager for this team will have the opportunity to own a portfolio of cross-functional projects to improve customer experience and save cost. The Senior Manager will be able to act as an internal consultant and will create long-term vision, implement strategies, and corresponding roadmaps using data, tools, and mechanisms. The Senior Manager has the opportunity to act as a bridge between operations teams, internal technology teams, and central support teams. The Senior Manager will work backwards from the customer to introduce disruptive ways of improving the customer experience within Amazon's transportation network with the goal of promoting Best in Class Performance.Key job responsibilities• Manage cross-functional transportation initiatives, organizing, and executing complex projects across multiple organizations• Partner with leaders across ATS to drive continuous improvement and lean philosophy at scale• Lead a team of Program Managers that manage strategic functions within our network• Work with program managers, business leaders, and executive teams to drive critical business initiatives• Develop, implement, and govern Key Performance Indicator (KPI) reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects• Establish and continually improve the consistency, predictability, and efficiency of the organization’s project delivery capability by providing leadership in best practices• Drive network-level performance improvement with our internal and external partners by designing and implementing systems, metrics and programs that maximize compliance and continuous improvement. This includes completion of root cause analysis on all defects and using these data to drive continuous improvement activities.• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customersAbout the teamThe ROC Ops & Tech Team is dedicated to the development of technology and processes that advances efficiency and elevates operational standards of the Relay Operations Center. To that end, we act as liaison between Technology/Science teams and ROC Operations & Support teams, to ensure that feature development aligns with customer needs and operations' priorities at global scale. In addition to owning technology development, our team has a significant focus on improving both internal and external customer experience through building best in class Quality, Learning, Programmatic, and Analytical solutions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Want to help Earth’s most customer-centric company design, implement and monitor risk mitigation strategies to improve the customer experience and protect Amazon’s brand?In this role, you will work closely with Amazon's transportation businesses to build strategic initiatives and frameworks that safeguard Amazon's commercial motor carrier authorities, support business growth, and ensure a safe, compliant, and trustworthy experience for our partner business units, carrier partners, employees, and customers. You will be expected to apply risk and control concepts to new and existing business models, clearly and concisely communicate identified findings to senior leadership, and partner with cross-functions teams to design workflows in support of risk-reduction activities. You will work collaboratively with business stakeholders, safety, legal, finance, tech, and human resource teams to implement world-class, customer-centric, compliance and risk management solutions.This position requires candidates to work in one of four corporate offices. It also requires the ability to travel periodically.Key job responsibilities- Define, develop, and implement risk programs and drive improvements quantified with metrics.- Lead, monitor and drive projects through to completion on time.- Establish successful partnerships with internal and external teams to execute both tactical and strategic initiatives.- Use problem-solving skills using data and insights to drive both tactical and strategic business decisions.A day in the lifeThe Senior Risk Manager will set program objectives, assign appropriate metrics that measure success, and drive business changes to reduce risk. The individual will oversee inspection activities including consulting with carrier partners on corrective action plans and associated remediation. The individual will work collaboratively with business stakeholders, safety, legal, finance, tech, and human resource teams to implement world-class, customer-centric, compliance and risk management solutions.About the teamTransportation Risk and Compliance (TRC) is the voice of risk and compliance for Amazon’s transportation businesses across 16 regions. We proactively identify and manage risks through risk mitigation strategies and provide assurance that Amazon and our carrier partners comply with the highest transportation and legal standards (including legislative, regulatory, and contractual). Anchored by sound subject matter expertise, processes, and growing technology solutions, our TRC leaders improve public safety and enable business growth as we work diligently to serve our customers.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level ...

At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. We are looking for a Senior Technical Program Manager with expertise in electrical system design, inspection, testing, and maintenance. The ideal candidate will be a highly motivated individual with a proven track record of designing & improving electrical system maintenance programs & policies, proficient in creating road-maps for the standardization and centralization of installation, commissioning, & inspection processes, and has the ability to perform in-depth analysis of trends in electrical system reports & internal/external audit findings related to electrical & related risks. Key Responsibilities:- Use electrical distribution expertise to develop programs, projects, network initiatives - Provide subject matter expertise in electrical distribution for - protective relaying needs, complex electrical design and retrofits, root cause analysis, and any need that may arise within the global electrical engineering team- Support annual budgeting cycles and planning- Develop and improve maintenance programs and policies for electrical systems at warehouse locations, including audits of existing programs in compliance with local codes and global standards - Partner with Risk Management and other key stakeholders in changes to the electrical system maintenance programs, aligning with insurance requirements as applicable, including system inspections and testing - Perform detailed calculations to establish standards and specifications - Inspect installations and observe operations to ensure compliance with design and equipment specifications and safety standards. - Use computer-assisted engineering software to perform engineering tasks. - Support operations, construction, and other relevant departments with product development and testing - Audit electrical system maintenance practices globally to identify deviations and corrective actions. - Monitor trends in electrical system maintenance reports, and escalate as necessary to drive improvements to maintenance activities, or immediate corrective actions to electrical systems. - Support training and start-up of electrical system maintenance and impairment programs at new operations locations. - Develop and improve installation, commissioning, and inspection processes, including audit practices, related to electrical systems. - Partner with Internal Audit, Risk Management, Safety, and/or Real Estate to review internal and external audit findings related to electrical and related risks, including building authority audits, insurance audits, and similar.- On Call support 4-5 times per year providing 24x7 support to network emergency electrical needs A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS - Bachelor’s Degree in Electrical Engineering - 10+ years of electrical engineering experience - Experience using electrical engineering software - Knowledge of electrical manufacturing processes- Experience in Operational Maintenance role(s)- Experience managing electrical specific programs at scale - Written and verbal communication skills ...

Amazon is looking for a Senior Trade Compliance Program Manager (PM) to build import and export risk management solutions for growing international businesses in the Trade Operations space. The Senior Trade Compliance PM, is responsible for managing the strategy of a complex cross-functional risk program independently. As a leader within the Global Trade Services team, you will help develop and hire team capabilities, as well as mentor and train colleagues. You will manage the Trade Operations Program team, that works directly with internal teams from legal, logistics, supply chain, quality, engineering, as well as Amazon’s global network of trade and compliance teams. Key job responsibilities-Set processes for Broker Management activities and liaise with brokers and other participants in the supply chain on a daily basis.-Act as the main point of contact for regulators across the Trade space in North America.-Set objectives, and drive improvements to your space and quantify with metrics. -Partner with internal and external stakeholders including business teams, tech teams, public policy, trade, legal, and regulators to interpret and apply regulations. -Oversee the rollout of controls and audits, including testing and measuring their effectiveness. -Build flexible and scalable solutions across various customized technologies, business models/supply chain arcs, and country regulatory regimes.-Stay informed on regulations and technologies relevant to your space and bring them into your risk management programs.-Present organized plans to articulate the problem statement, the recommended solution, and milestones. -Identify timelines and owners, and drive progress at the appropriate speed to reduce risk.-Drive alignment by providing near and long term considerations and impacts, and highlight recommended trade-offs and priorities. -Drive the best way forward and build consensus when confronted with discordant views. -Test assumptions by getting feedback from the right input providers across the company, and review metrics and benchmarks. -Work with business intelligence engineers and technology teams to design, build and track key performance indicators and systems.-Communicate risks, proposals, regulatory updates and strategies to internal and external stakeholders in meetings and documents. A day in the lifeAs a People and Program Manager, you will manage escalations and meet with multiple stakeholders across different time zones to move business forward. About the teamThis position reports to the Americas Trade Compliance Operations Sr Manager in the Global Trade Services (GTS) function. GTS is responsible for providing global trade and product compliance support for Amazon businesses, creating efficient processes that meet demanding cross border regulations, while minimizing impact to the business.BASIC QUALIFICATIONS- 8+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Amazon Freight is building technology that enables shippers to ship their own freight using the same capabilities Amazon uses to reliably deliver millions of packages every day to its customers – on time, with low cost.If you are looking for an opportunity to solve technical problems, build innovative solutions, work with top notch software developers, delight our shippers, and help build a billion dollar business - this might be the role for you.What will you do?You’ll design and develop systems and applications used by Amazon worldwide and will regularly interact with engineering and business leadership. You will participate in the planning and execution of technology projects and operational excellence initiatives. You’ll also mentor junior engineers in employing strong design and implementation practices.To accomplish this, you will be expected to have an established background in building highly scalable systems and applications, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful.Inclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.Key job responsibilities - Mentor junior developers - Peer review code and designs - Own and advise improvements in team operational excellence - Design and build new features and services - Develop software across a variety of tech stacksBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Infrastructure Reliability Engineering (IRE) is looking for a Software Development Engineer II to join a team of engineers building solutions using AWS products for network authentication and connectivity supporting devices for Amazon's Fulfillment network worldwide. The number of devices in Amazon Fulfillment is constantly growing, and the services supporting these devices need to scale with the business. Can you contribute to building software and automation that scales to hundreds of thousands of clients and manages an evolving list of use cases? Do you enjoy developing distributed services with high transaction volume while maintaining high availability? If so, the Infrastructure Reliability Engineering (IRE) team may be right for you.Key job responsibilitiesAs an Software Development Engineer II on this team, you will:-Design and implement scalable software solutions for device authentication and connectivity-Collaborate with team members to build and maintain distributed services-Develop automation to support the growing number of devices in Amazon's Fulfillment network-Optimize existing systems for performance and reliability-Participate in code reviews and contribute to best practices-Troubleshoot and resolve complex technical issues-Stay up-to-date with the latest AWS technologies and apply them to solve business challengesThis role requires strong coding skills, experience with distributed systems, and a passion for building reliable, scalable solutions. If you're excited about working on cutting-edge technologies that directly impact Amazon's global fulfillment operations, we'd love to hear from you.About the teamThe Gated Access Technology Engineering (GATE) team develops products and services that enable network authentication to OpsTechIT networks for wireless devices and users. We provide access to highly available authentication and authorization services that enable our customers to deliver to the end user. We serves the OpsTechIT organization by providing connectivity information and directory services that enable devices to connect to the network.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence ...

Are you driven by innovation and complex problem-solving? At Infrastructure Reliability Engineering, we build scalable solutions that ensure the reliability of Amazon's critical systems. Our team develops and operates tools that detect and prevent outages to maintain high availability across global infrastructure. Join us to architect solutions that directly impact millions of customers, with the resources and support to make meaningful contributions.The team is responsible for building intelligent and real-time insights into service-to-service communications, network traffic, and event correlation across hundreds of Amazon’s critical fulfillment and robotics services. Our solutions support visibility into anomalous service behavior to prevent and quickly recover from incidents, ensuring high availability to keep the Customer Promise.We are seeking talented Software Development Engineers to invent the next generation of distributed tracing, network analysis, and event correlation solutions at Amazon scale. As part of this dynamic and forward-thinking team, you'll have the opportunity to work on greenfield programs while collaborating with engineers across Amazon. We foster a culture that encourages personal and professional growth, empowering our team members to continually expand their skills and knowledge.To be successful in this role, you should be excited about learning every day and delighting customers by solving problems that impact order fulfillment. You are passionate about creating maintainable, high quality software with robust automated testing that is built and deployed through continuous delivery (CD). You understand the challenges of operating large-scale systems in production, and you use that expertise in your designs and implementations. You are intrinsically driven to ship on time with high quality because you know your work means Amazon delivers customer orders on time, every time.Key job responsibilities* Design, develop and deploy reliable solutions that operate at Amazon scale* Work with a variety of core languages and technologies including Java, Python, Linux, and AWS services* Tackle challenging and novel situations every day, working alongside talented Amazon engineers to redefine the industry* Embrace automation and high standards to create maintainable, high quality software with robust automated testing* Operate at scale, understanding the challenges of large-scale systems in production and applying that expertise in your designs* Work alongside cross functional members including Product Mangers, Technical Program Managers, Principle Engineers, and Senior Leadership* Actively participate in scrum ceremonies* Be highly analytical, solving problems in data-driven ways to support rational decision-making* Thrive on ambiguity, exploring new problem spaces to develop innovative solutions* Continuously learn and delight customers by solving problems that have global impactA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamIf you are passionate about developing robust, highly available, scalable automated systems at tremendous scale, this is an excellent opportunity for you. Apply today to join our talented team!BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Our team is currently working on a new experience that will shape the future of shopping and are seeking a talented software developer to lead and drive the development of this new feature.If you are thrilled about solving global-scale problems and optimizing Amazon's shipping network, then this is the perfect opportunity for you.As a software developer in this role, you will have the opportunity to design and lead the development of tooling which improves on-time package delivery rates and expand efficient disruption management mechanisms between multiple modes of transport. You will be an integral part of a passionate and creative team that encourages experimentation and innovation on behalf of our customers. You will play an active role in building quick prototypes or proofs of concept in partnership with other technology leaders within the team, owning design documents, and leading the productionalization of these tools. You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon. Along the way, you’ll learn a lot, have fun and make a positive impact on millions of people.We are looking for a talented Software Development Engineer with a strong technical background, customer obsession and bias for action with a track record of leading and delivering robust solutions quickly. Strong judgment and communication skills, long-term technical vision, and continuous focus on engineering and operational excellence are essential for success in this role. You will be expected to be proficient technically, mentor and grow junior developers, encourage software development best practices, and iterate quickly.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and motivated people. As a Sourcing Recruiter, you will cultivate talent sourcing channels, develop relationships with hiring managers, and close searches against tight deadlines. In this role, you will be responsible for talent attraction strategies and utilize your experience setting benchmarks and metrics.We need a talented Sourcing Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Sourcing Recruiter will work with a team of peers including Client Leads and Recruiting Coordinators focusing in the areas of candidate talent search and placement, process improvement and strategy development. They will foster a collaborative team environment and a strong service-oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets customer service level agreements.The Ideal candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR business partners. They have a reputation for being exceptional at candidate generation, organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate push back and a sense of urgency, and value providing amazing customer service.Key job responsibilities• Contribute to developing strategies related to recruitment that will contribute to the long-range growth, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customer.• Recruit passive candidates and gauge candidate skill sets against open roles.• Build and maintain network of potential candidates through proactive market research and on-going relationship management.• Interview candidates within the framework of the position specification. Screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline.• Work closely with Business, TA and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel.• Lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition.BASIC QUALIFICATIONS- 3+ years of technical recruiting in high volume and high hiring bar environment experience- Experience building candidate sourcing and closing strategies- Bachelor Degree ...

INLT Customs Brokerage, a subsidiary of Amazon is looking for a Customs Brokerage Lead. This position is a key member of our customs brokerage team, responsible for overseeing the elaborate process of importing goods on behalf of our clients. This position requires a comprehensive understanding of custom regulations and freight forwarding services, a strong grasp of customs compliance, and the ability drive production while equally ensuring accuracy. Key job responsibilities- Customs Clearance: Manage the customs clearance process for imported goods, including tariff classifications and coordination with customs authorities.- Planning- ability to understand complex data and translate that information to group performance management.- Client Communication: Act as the primary point of contact for assigned clients, addressing inquiries, providing status updates, and delivering exceptional customer service.- Problem Solving: Proactively identify and resolve import-related issues, such as customs delays, documentation discrepancies, or transportation challenges.- Vendor Relations: Collaborate with vendors, carriers, and government agencies to facilitate the import process, resolve issues, and ensure efficient cargo movement.- Reporting: Generate and maintain import-related shipment notes for the client.BASIC QUALIFICATIONS- Minimum of 3-5 years of practical experience in import operations, preferably within a customs brokerage- Customs Compliance Knowledge with an understanding of customs regulations, and familiarity with relevant government agencies.- Verbal and written communication skills to interact effectively with clients, customs authorities, vendors, and other stakeholders. Fluency in multiple languages can be advantageous.- Customer service experience, with the ability to provide exceptional service to clients, address inquiries, and resolve import-related issues promptly.- Effective problem-solving skills to identify and resolve import-related challenges, such as customs delays, documentation discrepancies, or transportation issues.- A keen eye for detail to ensure accuracy in import documentation and compliance with customs regulations.- Ability to collaborate effectively with colleagues in customs brokerage, logistics, and other departments to ensure smooth import operations.- Strong organizational and time management skills to manage multiple import shipments simultaneously and meet strict deadlines. ...