Nashville

Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved, we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.ATS is seeking a is seeking a Media Production Manager to lead and oversee multimedia content development. This role will drive creative direction, manage production teams, coordinate video/audio projects, establish quality standards, and ensure timely delivery of engaging training content that elevates learning experiences for Amazon's transportation network.Key job responsibilitiesDevelop innovative multimedia strategies that support ATS' evolving business needsLead end-to-end multimedia production projects, including video, audio, and interactive content, ensuring alignment with ATS' Learning objectives and Amazon's quality standards.Manage a team of content creators, videographers, and editors while fostering a culture of creativity and innovation.Develop and maintain production schedules, budgets, and resource allocation plans to ensure efficient delivery of multiple concurrent projects across the ATS Learning portfolio.Collaborate with stakeholders, subject matter experts, and learning teams to translate complex transportation concepts into engaging multimedia content that drives learner engagement and retention.Establish and maintain production workflows, technical specifications, and quality control processes while staying current with emerging multimedia technologies and industry best practices.Identify appropriate performance metrics and ensure consistent measurement and accountabilityTravel 25% - 50%BASIC QUALIFICATIONSBachelor's degree in Film, Media Production, Communications, or related field8+ years of professional experience in multimedia production, with at least 5 years managing complex video/audio production projects4+ years of people management experience, leading teams of 5+ direct reportsExperience with video production workflows, post-production software, and digital content management systemsExperience partnering with senior stakeholders and managing cross-functional relationshipsStrong portfolio demonstrating successful delivery of professional multimedia projects ...

Operations Technology Solutions (OTS) DataTech is looking for an technically astute data manager to join our team. This position will lead a team of talented BI Engineers that will be responsible for realizing business value from the use our Data as a Product platform producing metrics, reports and driving standards. They will work across OTS to support the use of statistical methods to gather, review, and interpret data to solve real-business problems. This position will be a key stakeholder in driving the development of our Unified reporting layer through QuickSight, establishing high level of standards for DataTech and their partners to adhere too and will be an advocate for team building, culture and drive growth opportunities. The candidate should have a solid background of AWS technology through Redshift, Athena, Glue, S3, and knowledge of ETL orchestration through cloud technologies. The BI Manager will work closely with a DE manager to build unified infrastructure for DataTech and for our stakeholders to establish a self-service culture that brings value to all levels of customers.Key job responsibilities• Design data collection tools to establish the ideal statistical methods to gather, review, and interpret research data to derive useful information for the business• Define and utilize statistical methods to solve OTS business and industry specific problems• Research problems and identify the data required to answer specific questions, identifying trends and inter-relations in data• Plans and documents computer data file structure; develops, programs, manages, and maintains complex statistical databases; performs or supervises data entry• Compare provided statistical information to identify patterns, relationships and problems• Prepare detailed reports for management and other departments by analyzing and interpreting data, communicating findings to OTS business partners and stakeholders• Train the technical team how to properly organize findings and read data collected• Create surveys, questionnaires and polls to collect necessary information, and apply sampling techniques to effectively identify and define ideal categories to be questioned• Help influence business strategy for DataTech and for OTS stakeholders/customers and partnersA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 7+ years of business intelligence and analytics experience- 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience- Experience with SQL- Experience with ETL- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software ...

Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved, we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.ATS is seeking a Supply Chain Manager/ Middle Mile Performance Manager to help develop a world class logistics process that delivers goods on time at the best cost. Our team objective is to manage to excellence freight flowing through our North American transportation networks, specifically focused on transportation carrier programs and performance.Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.beKey job responsibilities - Collaborating on the design, development, and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs. - Strategically assessing how Middle Mile Box Truck most efficiently serves each program to identify opportunities and align with key stakeholders to insert Middle Mile Box Truck into the program decision-making processes. - Influencing third party (3P) carrier leadership and Amazon technology teams to identify and drive process improvements that improve service, iterate technology and enhance vendor engagement and growth. - Analyzing data accross databases (using Excel, Access, SQL and/or other data management systems) and performing ad hoc reporting and analysis as needed. - Identifying appropriate performance metrics for each program and ensure consistent measurement and accountability. - Traveling domestically 25% - 50%. BASIC QUALIFICATIONS- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Come join a creative team of Operations Technology Engineers that builds the wired and wireless networks that power Amazon fulfillment centers and transportation sites worldwide. These networks are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers. We are looking for a Network Development Engineers to provide technical thought leadership in the design of our next-generation networks. As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices. You are comfortable with making data motivated decisions, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale. Information security and network reliability are at the core of your thought processes, and you are respected as an influencer. In this role you will also operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business. The OpsTech NetEng team has broad scope supporting multiple business units globally, from the smallest delivery stations in emerging markets, to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys variety in both short term innovation and long-term strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come.Key job responsibilitiesAs a NDE, you will be expected to:· Write code for our most demanding, cross-functional networking projects.· Functionally decompose complex problems into simple, straight-forward solutions.· Understand system inter-dependencies and limitations.· Effectively research and benchmark Amazon technology against other competing systems in the industry.· This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come. About the teamNetwork Provisioning and Automation ‘NPA’ team consists of highly-skilled engineers who build all new Amazon fulfillment centers and transportation sites worldwide. These sites are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers.BASIC QUALIFICATIONS- Bachelor’s degree in Engineering or Technology- 3+ years experience in a network focused hands-on technical role working with IP routing protocols (interior and exterior), technologies and platforms in large scale data center, LAN and/or WAN network environments.- 3+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems.- 3+ years experience in a technical on-call capacity, responding to customer impacting events, mitigating and root cause analysis of those events.- 1+ years of experience in automation via Bash/shell scripting and Perl/Python programming, Infrastructure as Code, Ansible ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification ...

The Operations Technology Supply Chain Solutions team seeks a solutions-focused Program Manager to optimize service delivery and drive business growth through customer insights. This role leads system platform enhancements, improves fulfillment services, and identifies new business opportunities while supporting regional expansion initiatives.Impact Areas:• Service portfolio optimization and expansion• Customer experience enhancement• Cross-functional project delivery• Regional growth strategy implementation• Process standardization and efficiency improvementsKey job responsibilitiesCore Responsibilities:• Design and implement scalable supply chain solutions based on customer feedback and operational data• Lead multiple concurrent projects focusing on service optimization and regional growth• Transform customer insights into actionable improvements for supply chain services• Manage end-to-end implementation of new services, from analysis through deployment• Partner with stakeholders to enhance existing services and develop new offerings• Develop and present white papers and strategic recommendations to senior leadership• Author comprehensive business documents that drive decision-making at executive levelsA day in the lifeHere's a detailed breakdown of daily activities for the Supply Chain Solutions Strategy Manager:Strategic Planning & Execution (40%)• Review service performance metrics and identify optimization opportunities• Analyze customer feedback and usage patterns to shape service improvements• Develop business cases and white papers for new service offerings• Design scalable solutions for emerging customer needs• Create and maintain service roadmapsStakeholder Management (30%)• Lead stakeholder meetings to align on service priorities• Present strategic recommendations to senior leadership• Collaborate with regional teams on implementation plans• Partner with technical teams on platform enhancements• Engage with customers to understand evolving requirementsPortfolio Management (20%)• Monitor service health metrics• Track project milestones and deliverables• Review and optimize service costs• Assess competitive landscape• Identify opportunities for service consolidation or expansionDocumentation & Communication (10%)• Author strategic narratives and working backwards documents• Create executive presentations• Develop service specifications and requirements• Maintain portfolio documentationAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamSupply Chain Solutions (SCS) delivers resilient, agile, and scalable services that enhance Amazon's global operations. The team serves as the central hub for customer relationship management, process improvement, and supply chain innovation, focusing on creating seamless business solutions across Amazon's worldwide operations.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon’s portfolio. We are looking to hire an Accounts Payable Dispute Resolution Specialist to support the growth of our expanding Amazon Transportation Services network. In this role, you will ensure timely and accurate resolution of payment disputes of our carrier partners while upholding Amazon’s commitment to exceptional customer service. You will work independently and as part of a team to investigate payment discrepancies, reconcile payment-related disputes for our carriers, and contribute to payment-related process improvements. Success in this role requires strong problem-solving skills, attention to detail, effective communication, and the ability to deliver results in a fast-paced, ambiguous environment. Key job responsibilities• Resolve payment disputes for carrier partners by investigating claims and ensuring compliance with Amazon’s policies and SLA• Analyze payment discrepancies, calculate adjustments, and provide accurate resolution• Meet or exceed established daily resolutions goals and contribute to maintaining a seamless payment process• Prioritize and manage multiple cases while meeting deadlines• Track dispute resolution progress and maintain organized records of resolved dispute cases for reporting purposes• Communicate effectively with carrier partners to explain findings, clarify payment details, and resolve disputes professionally• Adapt to changing business needs by supporting payment initiatives, managing ad-hoc tasks, and contributing to special projects based on urgent team priorities • Contribute to process improvement efforts by identifying opportunities for greater efficiency, accuracy, and carrier satisfactionBASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

Amazon Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the WWOS Security Integrations Group. This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management, and incident management systems. The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends. Key job responsibilities· Day-to-day support operations of a fast-paced complex distributed physical security infrastructures · Responding to telephone, ticket and e-mail requests in a professional, efficient manner · Performing various programming and technical project / administrative related activities on the security systems · Following standard procedures for proper escalation of issues to the appropriate teams · Reviewing and recommending logical and technical design as defined by documented standards · Documenting knowledge in the form of knowledge base Wiki articles · Ability to work shifts that include holidays and weekends · Participating in an on-call rotation A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-timeemployees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale,please apply!About the teamSecurity Integrations Group (SIG), a part of the Global Physical Security (PhySec) group, is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams in AMER, APAC, and EMEA. Engineers are available in-office at all times. BASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of customer facing IT role or physical security systems/infrastructure work experience- Experience scripting in PowerShell or other scripting languages- Associates degree or higher in Information Technology, Communications, Business, Criminal Justice, or similar.- Experience managing projects with shifting priorities- Knowledge of computer networking basics- Experience building and maintaining strong working relationships with internal and external partners- Experience working with Microsoft SQL Server ...

Global Fleet and Products (GFP) team’s mission is to provide the vehicles and services that enable Amazon to delight customers through our last mile operations within Amazon Logistics (AMZL). GFP manages a global fleet of last mile vehicles including internal combustion engine vehicles, regulated vehicles and electric vehicles. Amazon is looking for a Principal, Product Manager, to lead integration, testing, and scaling between preferred vehicle service products and automation technologies under development; i.e., to build a roadmap and operationalize technology improvements across our network of hundreds of delivery stations, thousands of Delivery Service Partners, and tens of thousands of vehicles. The maintenance and repair (M&R) team’s preferred vehicle service products include mobile maintenance, Fleet Service Centers, and utilizing 3P existing auto shops to service the AMZL fleet. Technology and automation opportunities include integrating automated vehicle inspection data that exists today with automated service scheduling; ingesting third party vendor data internally and partnering with the telemetry and predictive maintenance teams to begin servicing vehicles prior to vehicles going down for service; collating exterior vehicle inspection data with mechanical inspections to provide vehicle owners comprehensive service recommendations with available service capacity. The end goal is to maximize vehicle fleet health while leveraging automation tools that simply the service experience for Delivery Service Partners (DSPs) and operationalize throughout the network. This will allow DSPs to focus on what they do best – delivering to our customers. Amazon's Global Fleet and Products team is seeking to hire a Principal Product Manager to join the team to define and deliver strategic product and tech roadmaps for the fleet maintenance and repair programs and products. In this role, this senior leader will focus on building and leading repair solutions at scale for our Last Mile Fleet. This leader is be expected to manage multiple new products, programs, and value added services, concurrently, directly and indirectly. The Principal Product Manager contributes significantly to the overall fleet strategy and to build and maintain 3P repair provider relationships through their products and programs that support the long-term strategy. The leader owns creating the strategic product roadmap, gain senior leadership alignments and approvals for the roadmap, lead development and delivery of these products and programs through internal and external partnerships. The individual will have a strong track-record of delivering successful new products, programs and/or Value Added Service offerings at significant scale ($200M or more in total spend), senior leadership involvement with external vendors, and thought leadership within procurement, transportation, fleet or automotive.Key job responsibilities• Define requirements for product/service/program offerings for the repair of all vehicles in Amazon's last mile fleet including Internal Combustion and Electric Vehicles, working backwards from key stakeholders (e.g. Delivery Service Partners).• Develop strategic product vision and roadmap for execution with partner technical teams. • Build products to expedite vehicle service and improve uptime.• Engagement with senior leaders, both externally and internally• Negotiate strategic partnerships for repairing vehicles.• Deliver improved financial performance through vehicle uptime and service speed• Lead strategy for individual projects to support all the goals of the business, not just financial goals• Communicate expectations and requirements equally well with external and internal leadership teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary• Utilize exceptional problem-solving skills to work through difficult challenges• Travel 25% BASIC QUALIFICATIONS- 8+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience leading cross-functional or new launch projects to ensure success- Experience using data and metrics to determine and drive improvements focused on the customer ...

Join Amazon Shipping (SWA) to build the next $100B initiative. Shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.Who are we?At Amazon, technology is the backbone that enables us to deliver millions of packages to customers every day—on time and at low cost. Within Amazon Shipping, we are a passionate team within the Product and Technology organization, dedicated to transforming package delivery. Our mission is to drive volume by onboarding the industry's largest sellers and shippers, ensuring they reap the benefits of our innovative shipping solutions. We are committed to developing unique and customizable systems that provide exceptional value to both Amazon and our partners. Through advanced technology and engineering expertise, we create seamless integrations with shippers, vendors, and 3rd party carrier integration platform to optimize delivery efficiency. Our services can handle thousands of requests per second, making crucial business decisions that enhance the online shopping experience while fostering growth and evolution in this dynamic sector.Who we’re seeking?We are seeking a Principal Solution Architect with strong analytical skills and a passion for streamlining the customer shipping experience. You will serve as the technical advisor for our largest enterprise customers and liaison with our business development leadership team to unlock demand generation opportunities. This role requires a strategic thinker who thrives on ambiguity. A typical day will include collaborating with cross-functional teams, producing concise documents for senior leadership, and drive external customers and third-party platforms to integrate with our system. As a Principal Solution Architect, you will delve into the complexities of the customer and developer journey, designing solutions that enhance and simplify their shipping experience.You'll be accountable for delivering solutions and simplifying complex integration requirements to onboarding strategic accounts. You are an innovator at heart, who enjoys finding solutions for customer problems. In this role, you will identify projects from customer interviews and market research and develop foundational documents to facilitate solution design with the product, tech, and commercial teams. You must be adept at deep-diving into complex technical system, hands-on with code debugging, and proficient in identifying and resolving errors. You enjoy continuous learning and staying up to speed with the latest market treads and technology to accelerate innovation. You will be recognized as a thought leader and mentor, playing a key role in shaping the strategic roadmap for our organization.The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.Key job responsibilities- Define and lead the technical strategy for Amazon Shipping's partner ecosystem, ensuring alignment with long-term objectives and scales effectively across the global network.- Establish and maintain technical credibility throughout the sales cycle, providing comprehensive advice and support on the implementation and operation of our integration-focused products and services.- Lead the growth of Amazon Shipping API catalog by defining features that support complex partner needs and enhance developer experiences.- Act as a technical escalation point for both internal and external customers to resolve architectural challenges, ensuring partner integrations are scalable, secure, and high-performing.- Collaborate with internal engineering and product teams to influence Amazon Shipping API roadmap and prioritize features that drive partner success.- Analyze current processes, identify bottlenecks/ pain-points and evaluate opportunities to improve end user experiences, reduce time/ costs to integrate, improve CX and accelerate growth.- Develop and champion knowledge resources, such technical publications, whitepapers, and articles, for the developer and shipping community, with a strategic focus on promoting best practices and driving thought leadership at a senior leadership level.- Represent Amazon Shipping at technical forums, panels, and industry events, promoting best practices and standards in Shipping.- Up to 10% travelBASIC QUALIFICATIONS- 12+ years or more experience in building/ designing customer-facing API based products. The right person will be highly technical and analytical thinker, possess hands-on: software development/technical integration/consulting experience.- Excellent communication skills, both written and verbal, tailored for technical and non-technical audiences, along with conflict resolution abilities involving executive stakeholders, customers, and internal teams.- Bachelor’s degree in Computer Science, Engineering, or a related technical field. In lieu of a degree, 12+ years of related work experience in technical enterprise solutions. ...

The Operations Technology Solutions - Supply Chain (OTS-SC) organization is seeking an experienced Principal Digital Supply Chain leader to drive innovation and operational excellence across our global technology fulfillment services and solutions. In this critical role, you will be responsible for shaping the strategic vision and leading the execution to make OTS-SC the preferred technology fulfillment partner for our global customers.As the Principal Digital Supply Chain leader, you will leverage your deep expertise and 10+ years of experience in digital supply chain management to solve our most complex global challenges. Operating in an environment of high ambiguity, you will identify, prioritize, and tackle intrinsically hard problems, acquiring new expertise as needed. You will evaluate customer and partner experiences, and then innovate to simplify and improve how we serve them, delivering unparalleled supply chain excellence.Key job responsibilities• Set the strategic direction for our digital-first supply chain organization, driving the vision to be the technology fulfillment partner of choice for our global customers.• Solve significantly complex or endemic supply chain problems, evaluating customer experiences to identify opportunities to invent, simplify and innovate our service delivery.• Partner effectively with engineering leadership to shape the supply chain vision and roadmap, enabling operational scale and flexibility.• Act as a trusted and collaborative advisor to internal and external senior leadership, clearly articulating strategies, trade-offs, and decision options.• Drive operational improvement goals and negotiate digital supply chain enhancements with substantial impact across multiple providers and organizations.• Proactively identify and mitigate risks, demonstrating strong judgment when escalating and resolving executive-level relationship issues.• Lead the early formation of new products and services, collaborating cross-functionally on product definition and narrative creation.• Set 3-5 year operational strategy, including inputs, outputs, and priorities, communicating plans effectively to senior leadership.• Mentor and develop the next generation of supply chain leaders, contributing to promotion assessments and hiring decisions.Join our mission to be the technology fulfillment partner of choice, pioneering a digital-first supply chain that delights our customers while lowering the cost to serve. Apply now to become our Principal Digital Supply Chain leader.BASIC QUALIFICATIONS• Bachelor's degree or equivalent and 10+ years of relevant experience in digital supply chain management• Proven track record of solving complex, global supply chain challenges with a focus on innovation and operational excellence• Deep expertise in digital fulfillment services, technologies, and industry best practices ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Sr. DSP Services Ops Lead to support payments and value-added services (VAS) for DSPs.The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Key job responsibilities- Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs). - Optimize and Automate Process/Tasks.- Resolve payments disputes from internal teams based on SOP.- Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.- Daily metrics, Wiki updates, and DSP support updates.- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.- Communicates with Delivery Service Providers and acting based on SOP.- Resolve payments disputes from internal teams based on SOP.- Maintain dispute records and document- Review and update SOPs as required- Prioritize while balancing multiple tasks- This role involves working different shifts with the potential of overtime.- Assist with other DSP program activities as needed.About the teamWe're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.BASIC QUALIFICATIONS2+ years of data analysis and formula creation in Microsoft Excel experienceExperience with end-to-end project managementExperience using data to drive root cause elimination and process improvementExperience with Microsoft Office products and applicationsKnowledge of VBA and Excel Macro creation and modification ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale, working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of procurement experience- 3+ years of working cross functionally across several teams experience- 3+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale ($50MM or more in total spend), working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of procurement experience- 5+ years of working cross functionally across several teams experience- 5+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply the latest advances in robotics and software to solve real-world issues that will transform our customers’ experiences in ways we can’t even imagine yet. We are Amazon Robotics (AR) and we will give you the tools and guidance you need to invent with us in ways that are rewarding, fulfilling, and fun.The Product Launch team is the primary link between AR Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the lead Product Launch CSM-T, you will work cross functionally to plan and execute the end to end launch and field testing of new technologies, including the on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources. You will identify operational pain-points and product gaps, translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (Amazon Operations) sentiment. You will drive customer adoption of new technologies by developing and delivering associate and operations management trainings, auditing operational processes and standard work, and driving customer engagement through continuous relationship management. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders.At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. You have a business outcome mindset, broad technical background, make highly technical topics non-tech friendly, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.Key job responsibilities* Develop and document product launch strategy for the new technologies, working cross functionally with technical and non-technical stakeholders* Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross functional launch team* Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.* Coordinate Amazon Robotics staff onsite during the initial product launch and testing, including full time and contracted team members* Establish and continuously manage partnerships with operations leadership at our test sites* Identify requirements and capture “voice of the customer” product/service feedback to influence product design and development priorities.* Coach site leaders on AR best practices and robotics systems and tools.* Travel up to 35% of the time to Amazon Fulfillment and Transportation CentersBASIC QUALIFICATIONS3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experienceBachelor's degree in science, technology, engineering, math, business or equivalentExperience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams ...

SSD Engineering Product ManagerAre you passionate about driving innovation and operational excellence in the rapidly growing last-mile delivery space? As an SSD (Sub-Same Day) Engineering Product Manager at Amazon, you'll play a pivotal role in revolutionizing the way we get products to our customers.In this role, you'll be responsible for owning the customer-centric strategy, gathering feedback, analyzing business impact, and using key metrics to inform the direction of our SSD initiatives. You'll define a clear vision and long-term roadmap, collaborating closely with engineering teams to align product development.Key Responsibilities:1. Product Management: - Define the product strategy, roadmap, and feature prioritization for your assigned SSD business pillars (e.g., Grocery, Hazmat, Pharmacy, Flex, Prime Air, Fulfillment, Distribution). - Gather customer and stakeholder feedback to inform product decisions and address pain points. - Develop comprehensive rollout plans that balance customer and business needs, and facilitate smooth cross-functional collaboration. - Make strategic trade-offs and drive alignment across the organization.2. Strategic Roadmapping: - Collaborate across business units to develop a forward-looking plan that aligns engineering and infrastructure projects with SSD's long-term goals and priorities. - Ensure the roadmap addresses customer needs, financial targets, and operational scalability.3. Stakeholder Management: - Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence. - Schedule and moderate multiple weekly standing meetings to obtain or share information and approve changes. - Coordinate information between various teams in the organization.This position is located in Nashville and may require up to 20% travel.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Join Amazon's Operational Technology Solutions (OTS) Supply Chain team, a crucial part of our global retail operations spanning over 180+ countries and supporting thousands of locations worldwide. As a Business Process Management Program Manager, you'll be part of a mission-critical organization that enables seamless supply chain operations and drives technological innovation across Amazon's vast network of fulfillment centers, sortation centers, and delivery stations.Our team's mission is to optimize and transform supply chain processes through innovative solutions, ensuring efficient order fulfillment and exceptional customer experiences. This role offers an exciting opportunity to impact millions of customer orders daily while working with advanced technologies and diverse, talented teams.You'll be instrumental in shaping the future of Amazon's supply chain operations, leading process improvement initiatives that directly influence our ability to deliver on our customer promise. This position offers extensive exposure to senior leadership, cross-functional collaboration, and the chance to drive meaningful change at a global scale.Key job responsibilitiesIn this role, you will drive process excellence and operational efficiency across OTS Global Supply Chain, a critical organization supporting operations in over 30+ countries. The successful candidate will be responsible for identifying, developing, and implementing process improvements that enhance our operational capabilities and strengthen OTS's mission to deliver innovative supply chain solutions. Specific responsibilities include:-Lead end-to-end process improvement initiatives across OTS Global Supply Chain operations, focusing on measurable business outcomes-Develop and implement standardized process mapping and optimization methodologies to ensure consistency across OTS regions-Drive data-driven decision making through KPI development and performance monitoring of critical OTS supply chain metrics-Partner with cross-functional teams to identify and resolve operational inefficiencies and eliminate bottlenecks-Design and execute change management strategies for process improvements, ensuring sustainable adoption-Evaluate and implement process automation solutions to enhance operational efficiency and reduce manual interventions-Provide strategic insights and recommendations to OTS senior leadership based on data analysis and industry best practices-Mentor team members and foster a culture of continuous improvement through knowledge sharing and best practice documentation-Create and maintain process documentation and standard operating procedures aligned with global OTS standardsA day in the lifeAs a Business Process Management Program Manager with OTS Global Supply Chain, you'll begin by analyzing operational metrics and prioritizing improvement initiatives. Your day involves leading process mapping sessions, collaborating with stakeholders to document requirements, and developing evidence-based solutions. You'll spend time creating process documentation, building implementation plans, and coordinating with regional teams to ensure successful adoption of new procedures. Between analyzing data, facilitating working sessions, and partnering with cross-functional teams, you'll focus on delivering measurable improvements while maintaining strong relationships across the OTS network.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOTS Supply Chain's Order Fulfillment and Execution team plays a vital role in enabling Amazon's global retail operation. This dynamic team designs, implements, and optimizes the processes and technologies that power seamless order management and execution. Working at the intersection of technology and operations, the team ensures efficient order processing from placement to delivery, supporting thousands of locations worldwide. Through continuous process improvement and innovative solutions, they drive operational excellence and enhance the customer experience while maintaining the agility needed to support OTS's expanding global footprint and evolving business needs.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As a Program Manager within the Business Strategy and Enablement team, you will play a crucial role in driving successful organizational transformations across the Workforce Staffing’s (WFS) organization. Working directly with the Portfolio Manager, you will partner closely with cross-functional teams to drive visibility, coordination, and successful delivery of the organization's network impacting pilots, and programs. This centralized position will act as the strategic partner, aligning global teams and ensuring the seamless implementation of transformative work-streams across the organization. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific pilot projects ensuring consistency with organizational strategy, commitments and goals.Key job responsibilities• Engage with cross-functional teams to manage interdependencies and identify risk. • Drive consistent goal setting and standards around pilot programs. • Support teams to ensure programs are operated and maintained in alignment with pilot program standards and procedures prior to expansion. • Manage multiple projects and balance conflicting priorities in a rapidly changing environment.• Monitor and report on the progress of all pilot project activity including significant milestones and conditions which would affect cost or schedule.• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.BASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications- 3+ years of experience managing network level large scale initiatives end-to-end. ...

Amazon Grocery Logistics (AGL) is looking for Services Procurement Program Managers with proven procurement and project management experience. At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. In this fast-paced, high-growth environment, making data driven decisions is critical. The Services Procurement team supports global Amazon Grocery Logistics services programs and all fixed cost categories for Stores, Fulfillment Centers, and Distribution Centers. This role requires the management of new and existing procurement programs, scoping and creating project plans, creating and executing strategy to drive cost reduction, and clear communication to senior management. This will require a willingness to dive into the details, collaborate cross-functionally, solve new problems as they arise, and look around corners.Key job responsibilities• Manage new and existing procurement programs, successfully delivering results across multiple Amazon organizations. Examples of programs we support include Janitorial services, Pest Control, Powered Equipment, Waste/Recycling Streams, Security, PPE Supplies, as well as many other services categories. • Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers, escalating as appropriate. • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions. • Work directly with partner teams, external providers and customers to understand and identify financial opportunities to hit cost goals, highlight risks, and craft solutions within assigned categories. • Drive supplier relationship development by holding regular business reviews to assess performance and areas of opportunity to maintain high quality service levels.• Own and execute large-scale process improvement opportunities within new business launches and existing processes and controls, including defining scope, goals and deliverables in collaboration with senior leadership and stakeholders. • Utilize standard analytical tools to analyze business metrics for optimization and derive actionable recommendations to meet business and procurement objectives. • Manage or coordinate tactical procurement services and daily operations including Purchase Orders and Invoice management. • Recognize and resolve service issues and provide hands-on support to ensure procurement programs operate successfully across all locations. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

Amazon Logistics (AMZL) is seeking a qualified Start-Up and Retrofit, Expansions and Initiatives (REI) Planning Manager to solve the complex challenges of ensuring planning, deployment and implementation of delivery station retrofits, expansions and network optimization for safety, capacity and flow. These programs make up some of AMZL's most strategic initiatives as the team automates and optimizes the network. In this role, the individual will have direct responsibility for all initiatives assigned and the end-to-end planning and implementation. You are responsible for the initiative health and successful launch in adherence with the orgs goals and OP2 commitments. The Start-Up and Retrofit, Expansions and Initiatives (REI) Planning Manager will be the programmatic liaison between a multitude of stakeholders including Design, Transportation Engineering Services (TES) Pre-Construction, Transportation Engineering Services (TES) Construction, Start-Up Execution, WHS, Capacity Engineering, Finance and many more. This role calls for an individual who can over index on ownership to de-conflict multiple competing initiatives and drive timely delivery. This role’s scope necessitates the ability to solve ambiguous issues and provide effective solutions to gaps between teams, processes and systems. Key job responsibilities• Lead multiple stakeholder teams to develop site level project timelines. • Solve complex problems that pose risk to project delivery and key milestones through inquisitive deep dives with stakeholder Subject Matter Expert (SME) input. • Lead stakeholder teams in identifying opportunities to reduce spend in assigned regions through analysis of available assets, business needs, and returns on investment. • Clearly communicate project and program issues and challenges to senior leaders in writing and via in-person/ remote meetings. • Assist in the development of Standard Operating Procedures (SOPs) to improve project/ program management efficiency. • Work within various time constraints to meet critical business needs.”• Up to 15% travel requiredAbout the teamOur team's mission is to set and achieve challenging yet attainable goals. We leverage data and robust mechanisms to track progress, escalate issues when needed, and solve problems efficiently. We maintain constant feedback loops to align our objectives with customer expectations. Adaptability is key – we're always prepared to pivot in response to shifting business priorities. We take pride in our strong sense of ownership, actively identifying and filling gaps across the organization. Our team thrives on taking initiative, driving improvements, and ensuring seamless execution of Last Mile projects through data-driven decision-making and effective stakeholder management.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...