Key job responsibilities
- Customs Clearance: Manage the customs clearance process for imported goods, including tariff classifications and coordination with customs authorities.
- Planning- ability to understand complex data and translate that information to group performance management.
- Client Communication: Act as the primary point of contact for assigned clients, addressing inquiries, providing status updates, and delivering exceptional customer service.
- Problem Solving: Proactively identify and resolve import-related issues, such as customs delays, documentation discrepancies, or transportation challenges.
- Vendor Relations: Collaborate with vendors, carriers, and government agencies to facilitate the import process, resolve issues, and ensure efficient cargo movement.
- Reporting: Generate and maintain import-related shipment notes for the client.
BASIC QUALIFICATIONS
- Minimum of 3-5 years of practical experience in import operations, preferably within a customs brokerage
- Customs Compliance Knowledge with an understanding of customs regulations, and familiarity with relevant government agencies.
- Verbal and written communication skills to interact effectively with clients, customs authorities, vendors, and other stakeholders. Fluency in multiple languages can be advantageous.
- Customer service experience, with the ability to provide exceptional service to clients, address inquiries, and resolve import-related issues promptly.
- Effective problem-solving skills to identify and resolve import-related challenges, such as customs delays, documentation discrepancies, or transportation issues.
- A keen eye for detail to ensure accuracy in import documentation and compliance with customs regulations.
- Ability to collaborate effectively with colleagues in customs brokerage, logistics, and other departments to ensure smooth import operations.
- Strong organizational and time management skills to manage multiple import shipments simultaneously and meet strict deadlines.
PREFERRED QUALIFICATIONS
- Licensed Customs Broker
- Bachelors Degree in a relevant Field
- Regulatory Certifications: Possession of relevant certifications, such as Certified Customs Specialist (CCS) or similar credentials, can demonstrate expertise and commitment to professional development.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.