The WW Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon and our DSPs. We are responsible for providing world-class payments and services experience to DSPs.
As a WW DSP Business Standards Lead, you will support with standardization and centralization efforts for both local and world wide internal Amazon teams. This role will stretch you into program management and you will be responsible for resolving both simple and complex problems for our customers in a timely manner. Success in the role will be achieved by taking action in delivering results while building relationships with internal Amazon teams (stakeholder management), and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.
Overall responsibilities will include the following functions:
- Manage multiple stakeholders partnerships locally and worldwide.
- Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs).
- Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.
- Create new processes and update existing processes as needed while reviewing and updating SOPs as required.
- Prioritizing while balancing multiple tasks and stakeholders.
- Assist with other DSP program activities as needed.
Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.
Key job responsibilities
Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
Manage multiple stakeholders partnerships locally and worldwide.
Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs).
Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.
Create new processes and update existing processes as needed while reviewing and updating SOPs as required.
Prioritizing while balancing multiple tasks and stakeholders.
Assist with other DSP program activities as needed.
Interact with stakeholders from other parts of the world in their native language (if applicable).
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.