Operations Technology Solutions (OTS) ACES is seeking process excellence experts to join our team. As a Technical Infrastructure Program Manager II, you will own and execute medium, difficult, cross-functional projects and initiatives. You will work at country, regional and/or cross regional levels to drive improvements and implement solutions that improve system configurations, workflow efficiencies, performance metrics and the customer experience. This role requires the ability to lead through influence to deliver meaningful results and tangible productivity and efficiency gains.
This is a highly collaborative role where you will work with process owners and SMEs to solve complex problems with technical solutions. You will own scoping and creating project plans, developing processes, coordinating across organizations, driving execution, and communicating to senior management on status, risks and process/product changes. You will create effective communication plans to provide visibility to all impacted teams and enable overall process alignment.
*This role may require up to 33% travel.
Key job responsibilities
- Manage projects, identify and mitigate risks, clear project blockers, hold teams accountable for delivery, ensure we test features and meet quality definitions, handle releases, and post launch monitoring.
- Deep diving and documenting current state processes, creating a vision for desired future state, outlining roadmaps to achieve that vision, and leveraging project management methodologies to deliver on the gap.
- As part of program ownership, TIPMs know the larger business picture (i.e., customer experience, organization goals, opportunities, etc.) and technical requirements of the solutions being built.
- Partner effectively with managers and stakeholders to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery.
- Apply process improvement methodologies (e.g., Six Sigma, Agile, Lean, Kaizen, or other approach).
- Oversee the roll-out process, including test, and deployment to Beta/Prod.
- Identify and capture KPIs to measure process quality and productivity, provide meaningful feedback to the technology and business teams, and identify opportunities for process improvement.
- Writing strategic program documentation (e.g. Narratives).
- Monitor multiple projects from initiation through delivery simultaneously.
- Work directly with external technology providers, customers, partner teams, or sellers.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds and/or devices
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- Experience leveraging statistical analysis (Minitab, python, or similar) preferred
- Prior experience with vendor management preferred
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.