Sr Program Manager, GBSA Benchmarking

Amazon is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

We are seeking a Sr. Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.

Key job responsibilities
- Manage and oversee various cross-functional programs, ensuring successful delivery.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.

A day in the life
In this role, you will be instrumental in developing global Last Mile standards and extracting critical insights that guide decision-making throughout the organization. Our team focuses on identifying, analyzing, and implementing best-in-class performance through benchmark methodologies, consistently elevating the worldwide standards of excellence across the Last Mile. What might excite you about this role:
- Our work is impactful, directly influencing strategic decision-making and elevating performance standards.
- Our team embraces a collaborative environment and is highly skilled, passionate about data, innovation, and growth.
- Opportunities for professional growth by expanding your expertise in data analytics, program management, and strategic leadership.
- Our team drives positive change and empowers others to achieve their highest potential.

About the team

The Benchmarking Team is a group of passionate, data-driven leaders committed to setting the standard for excellence through benchmarking methodologies. Our mission is to uncover meaningful insights through robust analysis, and force multiplying best-in-class performance through scalable solutions. If you're looking for a team that values your expertise, celebrates growth, and embraces new challenges, the Benchmarking Team is where you belong. Let's set the bar higher-together.