Impact Areas:
• Service portfolio optimization and expansion
• Customer experience enhancement
• Cross-functional project delivery
• Regional growth strategy implementation
• Process standardization and efficiency improvements
Key job responsibilities
Core Responsibilities:
• Design and implement scalable supply chain solutions based on customer feedback and operational data
• Lead multiple concurrent projects focusing on service optimization and regional growth
• Transform customer insights into actionable improvements for supply chain services
• Manage end-to-end implementation of new services, from analysis through deployment
• Partner with stakeholders to enhance existing services and develop new offerings
• Develop and present white papers and strategic recommendations to senior leadership
• Author comprehensive business documents that drive decision-making at executive levels
A day in the life
Here's a detailed breakdown of daily activities for the Supply Chain Solutions Strategy Manager:
Strategic Planning & Execution (40%)
• Review service performance metrics and identify optimization opportunities
• Analyze customer feedback and usage patterns to shape service improvements
• Develop business cases and white papers for new service offerings
• Design scalable solutions for emerging customer needs
• Create and maintain service roadmaps
Stakeholder Management (30%)
• Lead stakeholder meetings to align on service priorities
• Present strategic recommendations to senior leadership
• Collaborate with regional teams on implementation plans
• Partner with technical teams on platform enhancements
• Engage with customers to understand evolving requirements
Portfolio Management (20%)
• Monitor service health metrics
• Track project milestones and deliverables
• Review and optimize service costs
• Assess competitive landscape
• Identify opportunities for service consolidation or expansion
Documentation & Communication (10%)
• Author strategic narratives and working backwards documents
• Create executive presentations
• Develop service specifications and requirements
• Maintain portfolio documentation
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Supply Chain Solutions (SCS) delivers resilient, agile, and scalable services that enhance Amazon's global operations. The team serves as the central hub for customer relationship management, process improvement, and supply chain innovation, focusing on creating seamless business solutions across Amazon's worldwide operations.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.