As a Manager of Technical Infrastructure Program Management, you will lead the Operational Excellence (OE) team, defining the overall strategy and leading initiatives to ensure high quality deployment processes at global scale. In this role you will lead a team of technical infrastructure program managers responsible for the global reporting mechanisms for our deployment processes and tooling. The OE team defines and drives key performance indicators for reporting compliance, data accuracy and the performance of our products, using this data to identify and deliver initiatives to streamline our deployments end-to-end. This position will own and lead business reviews with global leadership to showcase the status and performance of our projects and programs, and coordinate across field and tooling teams to drive resolution of recurring issues.
Key job responsibilities
• Hire, train, and develop a team of IT Technical Infrastructure Program Managers
• Own the definition and delivery of an improvement roadmap for the OE team
• Manage the development/enhancement of our program management tools
• Define and measure our project and program performance KPIs
• Leading business reviews with senior IT leadership
• Own forecasting mechanisms for resources and budget
• Developing and maintaining standards for deployment guides and SOPs
BASIC QUALIFICATIONS
• 5+ years of experience of technical infrastructure program management
• 3+ years’ experience leading technical infrastructure program management teams
• Project management training, PMP or Prince2 certification or equivalent.
• Ability to travel frequently within region and Internationally (25%)
• Bachelor’s Degree from an accredited university or equivalent
• Demonstrated experience communicating effectively across organizational structures and multiple management levels
• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
PREFERRED QUALIFICATIONS
• Understanding of core IT infrastructure and service concepts
• Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies.
• Experience leading program management system/tool enhancement
• Process efficiency qualification such as Six Sigma or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.