Nashville

Please note the following eligibility requirements to apply for this role: • Graduate from Bachelor's degree program between 12/2025 and 6/2026. • Ability to relocate nationwide. Relocation assistance provided, if eligible. • Ability to complete 12-week internship between May – August 2025. • We are unable to offer visa sponsorship for this role. • For FAQs, please visit: https://amazon.jobs/content/en/faq/university-talentDuring your 10-12-week period as a Construction Manager Intern, you will be working with and learning side by side from Amazon’s customer obsessed leaders in construction. In this role, you may support in the implementation of the facility network infrastructure, including new builds, retrofits and expansion. You will learn how to partner with internal customers and external stakeholders to earn their trust and engage as a team to deliver results. Some key competencies of the Amazon construction process that will provide learning opportunities include; insisting on the highest standards, supporting the team to ensure that contracted resources deliver work meeting duration and quality targets, thinking big (seeking better ways to serve your customers), influencing internal stakeholders while holding them accountable for their actions, supporting construction managers to ensure all job internal and external team members are on point and maintaining schedules and budgets, helping to invent and simplify innovative solutions that allow for improved processes and results, and supporting more than one project in various locations. This internship opportunity provides for the familiarization of construction, engineering, planning, project management, facilities management, and contract management. The Construction Manager Intern position may include travel to project sites. Key Job Learning Opportunities• Observing the implementation and management of Amazon’s safety programs and standards with the entire internal and external project team. • Supporting the construction team to ensure that the skills and competencies of contract labor are appropriate to need and fit to undertake the work. • Witnessing comprehensive budget, schedule tracking and forecasting which strives for frugality and accomplishing more with less while identifying and solving factors that may impede a successful project hand-over to Amazon stakeholders. • Studying the coordination with the authorities that have jurisdiction (AHJ) on the project to ensure regulatory compliance and smooth job execution.A Day in the LifeEach day you will be observing Amazon Construction Managers act as owner to ensure the safe on-time and in-budget execution of Amazon construction projects. You may be asked to participate in the daily tasks in support of the team which may be comprised of coordinating with contractors on projected changes and project status, ensuring contractors are meeting their contractual obligations, seeking sustainable environmentally friendly solutions throughout the construction process while implementing Amazon’s building environmentally friendly practices, and utilizing the Amazon information systems to record and update scheduling, budget, and other key developments. You may see and may be asked to assist in negotiating terms of contracts with contractors all the while driving contractors to meet or exceed agreed-to schedules and budgets. Additionally, you will observe and may participate in weekly architect, owner and contractor (AOC) meetings providing input on root causes and corrective action. About the TeamAt Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything through design review, construction bidding, construction execution, and final hand-off to our customers. We are a diverse, upbeat, creative, team of engineers and managers working daily to develop the innovative physical assets our Customers expect and striving to be the Earth’s best employer. BASIC QUALIFICATIONS• Currently enrolled in and actively pursuing an accredited bachelor’s degree in Engineering, Construction Management or comparable field with graduation between December 2025 and June of 2026. • Able to work 40 hours a week throughout the course of a 10-12-week summer internship between May through September 2025. ...

At Amazon, we strive to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. Amazon Business (AB) represents an incredible opportunity to address a vast new market segment and customer base for Amazon. Amazon Business Customer Service (ABCS) has responsibility for creating an end to end support experience tailored to the needs of business customers globally. We, at ABCS are looking for someone who is obsessed with customers and promotes continuous improvement as a culture, is organized self-starter Program Manager to drive projects that have direct impact on the operational and financial results.The ABCS Sr. Program Manager - Operations, is a core member of ABCS organization that will partner with the Frontline Operation Leaders in the definition of Projects and Programs to drive Operational Excellence. This role would be responsible for driving Cost efficiency through Handle to Resolve ratio (HRR) and Transfer Reduction, and resolution of issues through metrics like First Contact Resolution (FCR), Time to Resolve (TTR), Follow up%, Thread stop rate. The ABCS Sr. PM is required to proactively engage with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias towards data driven decision-making, and an innate ability to understand how metrics relate to business problems.This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to take high velocity decisions and be able to work and thrive in a fast-paced, high-growth global organization. Ability to influence cross functional teams, continually invent, simplify and innovate on behalf of our customer and our people Excellent communication skills and executive presence to get in front of directors and global leaders across Amazon will be imperative. This position is subject to RTO.Key job responsibilitiesDrive Customer experience and Productivity improvement through metrics such as Hold, AHT, Transfers, Follow Up, Occupancy, CPH, PTL, SA-SC and R&R.• Manage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.• Manage initiatives as part of the strategic roadmap of the ABCS Support Organization. • Define areas of focus and opportunity supported by analysis. Develop solutions, identify owners, set delivery dates and set up mechanisms to ensure programs are on track.• Proactively identify and resolve issues that may impair the team’s ability to meet strategic, product, and technical goals.• Actively build relationships across Amazon Business teams to deliver on your roadmap. Partner with the Operation and Support Function teams on a daily basis. • Operate autonomously; drive programs end-to-end including business goals, to improve customer experience.• Communicate clear and concise expectations and requirements with Program/Project stakeholders. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.• Create a culture across the organization, of listening to the Voice of the Customer (VOC) and enable mechanisms for percolating VOC across layers of the organization.•Present metric progress in WBRs and MBRs to a wide range of audiences including Directors and VPs. About the teamIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of program or project management experience- Bachelor's Degree in a relevant field or equivalent education/work experience- - Prior experience in managing support teams and operations.- - Excellent analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions- - Excellent planning, organizational and time management skills- - Desire to work in a fast-paced, highly ambiguous innovative culture- - Proven ability to influence at all levels and across all departments- - Fluent written and oral English communication skills across various functional areas, and within all levels in the organization (business and executive)- - Exceptional organization skills and ability to organize and manage multiple tasks simultaneously ...

Amazon Freight is seeking a highly skilled and motivated Freight Operations Associate to support the movement of freight shipments for our external customers. This is an exciting opportunity to join a rapidly growing team responsible for ensuring seamless freight movements across North America for our customers.The ideal candidate will have a background in transportation and logistics, with excellent data analysis and problem-solving skills. You will be responsible for communicating directly with external partners such as carriers and suppliers to resolve daily freight movement issues. This role requires the ability to quickly understand business impacts, pull and analyze data from multiple systems, and drive process improvements to eliminate root causes of defects.Key job responsibilities• Maintain constant, tactical communication with external freight partners (carriers, suppliers, and customers) and internal stakeholders (product, business intelligence, sales, and fulfillment centers)• Expertly pull data from various databases using tools like Excel, SQL, and Access to perform ad-hoc reporting and analysis• Publish performance metrics to help drive business results and identify areas for improvement• Systematically escalate issues or data variances to the appropriate teams and follow through on resolutions• Meet tight deadlines to address critical business needs while tracking and measuring your own activities• Demonstrate strong verbal and written communication skills to present findings and recommendationsBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at the Global Reliability Maintenance Engineering (RME) Central Team. We are a smart team of doers who work passionately to apply cutting edge advances in mechatronics and robotics, to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet.The Amazon Technologies Portfolio (ATP) Team supports a suite of advanced robotics and mechatronics technologies deployed globally to fulfill and ship customer orders. The team is responsible for the lifecycle management of these products, distributed across five major categories: Robotic Work Cells, Pack Automation, Sortation Automation, Amazon Fulfillment Technologies, and Specialty Automation Technologies. In this role, you will work with a wide number of stakeholder teams, to maximize the performance, availability and quality of the technologies in the team’s portfolio. To accomplish so you will drive strategic partnerships with key stakeholders including Operations, field RME, Mechatronics and Sustainable Packaging (MSP), Process Engineering, Supply Chain, World-Wide Design and other RME Central Teams. Your will deliver robust lifecycle management approaches, that are scalable, reduce manual work and overall reduce the cost of ownership of these products. You will deliver this through the use of statistics and data analytics, structured problem solving (5-why’s, 8D, FMEA), implementation of global support mechanisms, system performance monitoring tools, identification and dissemination of best practices. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the maintenance programs for these assets to effectively scaleKey job responsibilitiesPartner with product development and support teams, and site level RME teams, to maximize the performance of advanced robotics and mechatronics systems.Develop and implement standard operating procedures, performance metrics, and feedback mechanisms for your team’s technologies. Develop metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems as well as measure success of support mechanisms.Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon OperationsIdentify, analyze and resolve reliability, availability and maintainability issues across the product suite.Partner with leaders and engineers in the MSP organization to deliver new and innovative products to the customer fulfillment network.Travel up to 25% of the time, to capture voice-of-the-customer and anecdotes first hand, and generate buy-in for initiatives.Write effective narratives and present them to Sr. Managers and Directors. This role requires experience developing and executing/delivering product and technical roadmaps in the field of automation and robotics. You should have experience working directly with automation and robotics engineering teams.BASIC QUALIFICATIONS• BS in Engineering (Mechanical, Electrical, Industrial, or related field) • Knowledge and/or working experience with statistical analysis tools, data visualization, and program management• 5+ years’ experience working with engineering teams. • Experience leading disciplined technical problem-solving. Demonstrated experience with 8D, 5-Why, Fishbone, and FMEA, among others.• Experience with written and oral communications skills for technical and non-technical audiences, with the ability to discuss complex technical issues with both technical and non-technical teams• Ability to manage multiple high-priority tasks simultaneously through delegation. ...

Amazon is seeking an experienced Logistics Specialist to oversee AMER carrier performance management for OTS Supply Chain Global Transportation and Logistics. This position will involve working closely with business teams across the organization and worldwide to create and implement supply chain solutions for both new programs and current operations. The main objective of this role is to use data to insist on high standards of performance from OTS carriers. This role will drive solutions that enhance the efficiency and scalability of OpsTech Solutions, while also supporting regional operations partnersKey job responsibilities- Conduct deep dive analysis of performance combining internal and external data sources- Must be able to systematically resolve problems with data integrity and follow through on the resolutions to ensure they are delivered.- Must be able to work senior leadership in conducting carrier MBR and QBR's. - Must be able to report key business health metrics and observations in business reviews. - Must be able to quickly understand the business impact of the trends and make good quality data driven decisions.- Prioritize, optimize and deliver timely updates for all key metrics- Graphically visualize data to allow easy access to large sets of information and understanding for a broad range of people- Develop automation solutions for reports, tools and processes- Deliver operational improvements using data driven approach to root cause analysis and solution design- Continual, tactical communication with both external customers (Carriers, Vendors/Suppliers) and internal customers (OTS, Finance, Regional Logistics, OTS Rapid Asset Deployment Centers).- Work within various time constraints to meet critical business needs, while measuring and identifying activities performedA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Experience in program or project management- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience with Six Sigma tools and Lean techniques- Experience in supply chain ...

This is not a corporate, remote or office-based position. This is a full-time, entry level position located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals to lead a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced environments where standing, walking, and having on-the-production floor conversations are common as a supply chain leader.As an Area Manager, you will be responsible for engaging, leading and developing your team in a warehouse environment. Your main focus will be motivating, mentoring, and managing your team to meet goals. Amazon provides extensive training and development to become an exceptional people leader. As a people manager, you will ensure that your team has all the tools needed to succeed and maintain the highest levels of safety, quality, attendance and performance at work. Benefits: Medical, financial, and/or other benefits (www.amazon.jobs/en/benefits)Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Relocation benefits are offered at time of offer to eligible candidates.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,100/year in our lowest geographic market up to $73,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Key job responsibilities• Support, mentor and motivate 50-100 direct report Amazon Associates• Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• A bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You must have all degree requirements met before your first day). ...

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance leader who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures?The AWS Security Assurance Service team, within GSS, is seeking a talented Assurance Consultant to help the expansion of the Security Assurance practice and educate our customers on how our product-led, people-powered services helps operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business, and learn from (and contribute to) a variety of security and compliance use cases. This is a customer facing role where success is measured by helping enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements.We are looking for an innovative security/compliance professional who has the ability to handle a wide range of compliance requirements, is willing to dive in to the details, can translate those requirements into scalable solutions, and is able to communicate at all levels within an organization.Key job responsibilities- Expertise – Delivers in teams that include Amazonians, partners, and customers to enhance security assurance and compliance programs- Solutions - Work with a team to define innovative compliance and risk management approaches to customers that help the customer understand how to move sensitive workloads onto the cloud faster.- Delivery – Engagements will require working to resolve security assurance questions and to understand how to manage risk and achieve compliance while operating in the AWS Cloud through deep dive discussions, strategic presentations/recommendations, and hands on demonstrations of automating compliance in the AWS environment.- Insights - Work with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.- Ability to travel to customer sites as needed.About the teamAWS Security Assurance Services LLC, a PCI-QSAC (Payment Card Industry-Qualified Security Assessor company) and HITRUST External Assessor Firm, is a team of industry certified assessors, helping our customers achieve, maintain, and automate compliance in the cloud by tying together applicable audit standards to AWS service specific features and functionality.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 1+ years experience in IT security, compliance and risk management, data privacy, or security controls.- Experience advising customers on architectures meeting industry standards such as PCI DSS, ISO 27001, HIPAA, GDPR, and NIST/DoD frameworks.- Experience with enterprise risk management methods and techniques to drive successful outcomes in a global enterprise environment. ...

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance leader who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures?The AWS Security Assurance Service team, within GSS, is seeking a talented Assurance Consultant to help the expansion of the Security Assurance practice and educate our customers on how our product-led, people-powered services helps operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business, and learn from (and contribute to) a variety of security and compliance use cases. This is a customer facing role where success is measured by helping enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements.We are looking for an innovative security/compliance professional who has the ability to handle a wide range of compliance requirements, is willing to dive in to the details, can translate those requirements into scalable solutions, and is able to communicate at all levels within an organization.Key job responsibilities- Expertise – Delivers in teams that include Amazonians, partners, and customers to enhance security assurance and compliance programs- Solutions - Work with a team to define innovative compliance and risk management approaches to customers that help the customer understand how to move sensitive workloads onto the cloud faster.- Delivery – Engagements will require working to resolve security assurance questions and to understand how to manage risk and achieve compliance while operating in the AWS Cloud through deep dive discussions, strategic presentations/recommendations, and hands on demonstrations of automating compliance in the AWS environment.- Insights - Work with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.- Ability to travel to customer sites as needed.About the teamAWS Security Assurance Services LLC, a PCI-QSAC (Payment Card Industry-Qualified Security Assessor company) and HITRUST External Assessor Firm, is a team of industry certified assessors, helping our customers achieve, maintain, and automate compliance in the cloud by tying together applicable audit standards to AWS service specific features and functionality.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years experience in IT security, compliance and risk management, data privacy, or security controls.- 2+ years experience advising customers on architectures meeting NIST-based industry standards such as NIST 800-53, FedRAMP, NIST 800-171, and CMMC.- 2+ years experience with enterprise risk management methods and techniques to drive successful outcomes in a global enterprise environment.- Bachelor's Degree in Computer Science, Information Systems Management, Information Security or equivalent experience required. ...

Amazon Last Mile is seeking an experienced candidate to identify, create, develop and integrate innovative solutions and programs that lead to improvements in our last mile delivery network. This position will lead the development and execution of new worldwide transportation initiatives designed to improve overall efficiency and meet the ever-growing demand for last mile capacity. The successful candidate will have data mining and modeling skills and is comfortable facilitating ideas and working from concept through to execution. Key job responsibilities- Build strategic labor planning models, partnering with product teams for tool development, and managing labor/scheduling resources for the network- Build analytics and data pipelines to enable optimization and predictive science- Communicate with Delivery Station Leaders to determine capacity needs from the flexible labor pool- Work directly with labor planners and workforce staffing partners to integrate labor planning and execute labor orders- Partner with operations and PXT leaders to deep dive escalations related to labor scheduling- Monitoring existent metrics, analyzing data and partnering with internal teams to identify process and system improvement opportunities.- Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.- Build a data structure and reporting process by working through various business parameters, which establish truth in data.- Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.- Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.- Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.- Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions.- Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation).About the teamLabor Strategy team leads innovation efforts in the labor planning space for AMZL UTR Operations. We partner closely with applied science, analytics, tech, and planning teams.BASIC QUALIFICATIONS- 2+ years of tax, finance or a related analytical field experience- 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Do you have a passion for customer experience and a mindset for data-driven problem solving? Do you want to be part of a team forging new ways to experience Amazon deliveries? We turned the transportation industry on its head by offering 363 day-a-year delivery, what will we do next? Middle Mile Performance Management (MMPM) is looking for a talented Business Analyst who will own analytics and develop solutions to drive insights and optimization for driving Carrier Performance improvements. As a member of this team, you will have an opportunity to be a thought leader in Middle Mile by working with a group of talented program managers, product managers, operations, and business leaders to design the Amazon network of the future. This position requires superior analytical thinking, ability to quickly approach large ambiguous problems and apply analytics, technical and engineering expertise to rapidly analyze, validate, visualize, prototype and deliver solutions. This position also requires significant cross functional activity and integration with transportation, tech, operations and finance. Successful candidates must thrive in a fast paced environment. Business Analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods. Amazon is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The person in this role will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics. The complexity of research and skills for a Business Analyst is well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for maintaining front end code using Python, SQL, HTML, Java, and R, or other similar coding languages. Proficiency in the aforementioned languages is not required, but preferred. This role will have high level visibility due to the nature of the toolsets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities- Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.- Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.- Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.- Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.- Monitor existent metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.- Support cross-functional teams on the day-to-day execution of the existent program implementation.- Generate complex queries to dive deep on process issues- Innovate to improve customer experienceBASIC QUALIFICATIONS- 5+ years of business analyst, data analyst or similar role experience- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Bachelor's degree or equivalent- Experience with SQL ...

Join Amazon's Global Logistics team as a Business Intelligence Engineer and help shape the future of our cross-border logistics capabilities. You'll build cutting-edge analytical solutions and data automations that drive efficiency and reliability in our import operations. This role offers a unique opportunity to work with a diverse, global team and make a significant impact on Amazon's supply chain.Key job responsibilities- Design and develop scalable data warehouse solutions and pipelines- Create complex data processing jobs using SQL, Python, and AWS technologies- Collaborate with stakeholders to understand business needs and deliver insights- Conduct advanced data analyses to support decision-making processes- Implement best practices in reporting, analysis, and documentationA day in the lifeYour day begins with a virtual stand-up meeting, connecting with team members across the US and Europe. You dive into analyzing a complex dataset related to import shipment delays, using your SQL and Python skills to uncover insights. By midday, you're collaborating with logistics program managers to translate these findings into actionable recommendations. In the afternoon, you're fine-tuning a Redshift query to improve dashboard performance, then jumping on a call with the data engineering team to discuss integrating a new data source. You conclude your day by documenting your progress and outlining priorities for the following day, ensuring continuous advancement of the team's analytical capabilities.About the teamThe Global Logistics Analytics team is a dynamic group of data enthusiasts dedicated to enhancing Amazon's cross-border logistics. We leverage world-class technologies and internal solutions to increase product selection and reduce costs for customers. Our team thrives on complexity, values continuous learning, and is passionate about using data to drive business decisions.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)- Experience with scripting language (e.g., Python, Java, or R)- Experience with building and maintain basic data artifacts (e.g. ETL, data models, queries) ...

Amazon Business Customer Support (ABCS) is looking for a Business Intelligence Engineer (BIE) to help build next generation metrics and drive business analytics that have a measurable impact. This role is inherently cross-functional. You will work closely with finance and engineering teams, as well as with leadership across ABCS, Amazon Customer Service, and Amazon Business (AB).As a BIE, you will develop strategic reports, design User Interface (UI), and drive projects that support the ABCS team and influence the decision making of the Worldwide Operations team. You will continuously learn new systems, tools, and industry best practices to help design new studies and build new tools that help our team automate and accelerate analytics. You will work with a team of analytics professionals who are passionate about using machine learning to build automated systems and solve problems that matter to our customers. Your work will directly impact our customers and operations.A successful candidate will have a strong understanding of different businesses and customer profiles, as well as the underlying analytics. Candidates for this role should have the ability to translate business requirements into analysis, collect and analyze data, and make recommendations back to the business. Members of this team are challenged to innovate and use the latest big data techniques. We are looking for people who are motivated by thinking big, moving fast, and exploring business insights. If you love to implement solutions to complex problems, this may be the opportunity for you!Key job responsibilities- Scope, design, and build database structure and schema to enable ABCS team members to self-serve.- Create data pipelines using extract, transform, and load (ETL) connections/SQL queries to bring new attributes into the ABCS master database.- Retrieve and analyze data using a broad set of Amazon’s data technologies and resources.- Pull data on an ad-hoc basis using SQL queries.- Design, build, and maintain automated reporting, dashboards, and analyses to enable our team to focus on solving ambiguous problems.- Conduct deep dives to identify root causes of pain points and opportunities for improvement.- Work closely with Certified Specialist Business Intelligence (CSBI) teams to ensure ABCS uses globally standard metrics and definitions.- Collaborate with finance and business partners to gather data and metrics requirements. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamABCS Analytics supports all the teams within ABCS, partner teams within AB and CS, and other support teams for any analytical and data requirements. We are responsible for maintaining the ABCS databases, data pipelines from AB data sources to the ABCS datasets. We create and maintain ABCS Reporting Suite and ensure that all the ABCS team members are enabled with the right data and can self-serve to drive data driven decisions. BASIC QUALIFICATIONS- 5+ years of SQL experience- 7+ years of professional or military experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually working to provide optimized service levels through the introduction of new products and services.The On Road Staffing (ORS) team is seeking a talented Business Intelligence Engineer to join our team. Our team is scaling processes and initiatives fast, requiring the Sr. BIE to hit the ground running.This leader will have solid business acumen, be comfortable interfacing and driving across various functional teams, have a passion for developing and implementing processes in an ambiguous problem space, and be willing to roll up their sleeves to build a program that will significantly impact Amazon’s last mile delivery capabilities. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.The role may be based in one of the following Amazon corporate locations:- Nashville, TN - Bellevue, WAKey job responsibilities - Own, design, develop, document, and manage scalable solutions for new and ongoing metrics, reports, analyses, visualizations, and dashboards to support business needs - Own and develop queries and data visualizations for ad-hoc, recurring, troubleshooting requests and projects, as well as for ongoing reporting by leveraging SQL, Redshift, QuickSight and Tableau skillsets - Dive deep to understand frameworks utilized for storing data and different tools and solutions used to gain access to it - Use data mining, data modelling ,data warehousing, and other analytical techniques to develop and maintain customer segmentation and predictive models to drive the business - Design and drive experiments to form actionable recommendations. Present to business leaders in both ad-hoc forums and routine business reviews (MBR/QBR) to drive decisionsBASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Business Intelligence Engineer, you will develop datasets, dashboards, reports, and visualizations using BI tools, and provide data-driven recommendations to support strategic planning within Amazon Shipping. Additionally, you will deliver across planned projects that will improve overall cost and profitability for the business.Key job responsibilitiesData Management and Integration: Collect, process, and manage large datasets from various sources, ensuring data accuracy, consistency, and accessibility.Data Analysis: Analyze complex data sets to identify trends, patterns, and insights that can inform business decisions.Reporting and Visualization: Develop and maintain dashboards, reports, and visualizations to present data insights in an understandable and actionable format.Stakeholder Collaboration: Work closely with stakeholders to understand their data needs, provide data-driven recommendations, and support strategic planning.Tool and Technology Utilization: Utilize and stay updated with the latest BI tools and technologies to enhance data analysis and reporting capabilities.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Global Trade Services (GTS) is seeking a highly skilled, proactive, and detail-oriented Import Trade Operations Manager to join our team in Canada. The ideal candidate will possess extensive knowledge of Canadian import regulations, customs procedures, and trade compliance.This position is responsible for overseeing and managing all aspects of import trade compliance for Amazon's Canadian (CA) operations. The role focuses on import trade compliance, regulatory contacts, customs broker management, cross-border troubleshooting, exceptions handling, and interactions with Canadian Trade Regulators.Key job responsibilities1. Import Trade Compliance:o Ensure full compliance with Canadian import regulations and customs requirementso Develop and implement import compliance strategies and procedureso Stay up-to-date with changes in Canadian trade laws and regulationso Conduct regular audits to maintain compliance standards2. Regulatory Contacts:o Serve as the primary point of contact for Trade related government agencieso Lead communications and negotiations with regulatorso Prepare and present documentation for audits and inquiries3. Customs Broker Management:o Oversee and evaluate the performance of customs brokerso Ensure accurate and timely customs clearance for all importso Collaborate with brokers to resolve complex customs issues4. Cross-Border Troubleshooting:o Identify and resolve import-related challenges and bottleneckso Develop strategies to streamline cross-border operations and reduce delayso Manage and resolve complex import cases and exceptionso Develop standard operating procedures for handling non-routine import situationsBASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in program or project management- Experience in program requirements definition, together with data and metrics leveraging to drive improvements ...

Amazon is seeking an experienced Logistics Manager to own 3PL and carrier performance management for external warehousing and the transportation of IT assets across various programs. This role will require collaboration with business teams across the company and around the world to develop and implement supply chain solutions for new products/programs and existing operations. The primary function of this role is to define and deliver global solutions that enhance the speed and scalability of OpsTech Solutions and support our global operations partners.Key job responsibilities• Cultivate and maintain strong relationships with third-party logistics providers (3PLs) and carriers to ensure optimal performance and reliability.• Collaborate with finance teams to successfully plan and manage transportation and warehousing projected spending.• Engage in daily communication with transportation providers and internal inventory stakeholders within Amazon.• Partner with GTL regional logistics teams in the transportation of Amazon IT assets.• Monitor and track carrier and 3PL performance to promptly resolve any issues that arise.• Provide proactive reporting to customers and key stakeholders.• Develop comprehensive transportation plans for new projects as they emerge.• Drive global standardization of fulfillment practices, business processes, and reporting by working with operations, finance, engineering, and supply chain stakeholders.• Form and lead cross-functional project teams to plan, organize, manage, and execute complex projects across multiple organizations and stakeholders.• Innovate for significant improvements in quality, cost, and other key performance indicators (KPIs).• Collaborate with key operational experts across the company to lead, support, and influence new business initiatives.• Participate in weekly, monthly and quarterly business reviews and vendor score-carding to ensure alignment with cost and business objectives.• Strengthen partnerships with current transportation providers and identify potential new providers.• Prepare and present detailed, data-driven business reviews to senior management.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL ...

At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are seeking a Category Manager with procurement experience to strategically source products and services within our Global Procurement Operations, CapEx Equipment Category Team. The person in this role will interact with our most important suppliers to satisfy business requirements and will partner with multiple teams in Amazon to develop and execute category sourcing strategies, improve productivity and value across the category.Key job responsibilities- Establish and execute category sourcing strategies, lead cross-functional teams, negotiate with suppliers and deliver the best value; - Drive appropriate relationships with suppliers, with the objective of achieving the optimal solution and cost of ownership;- meet the business and procurement goals fostering a culture of continuous improvement with performance benchmarks in use;- Identify, monitor and optimize opportunities to increase value and mitigate risks for our Customers;- Lead end-to-end Procurement process for large investment projects globally;- Act as a category expert and focal point within the Procurement team;- anticipate trends and risks, identify and exploit opportunities to continuously improve performance;- Achieve y-o-y cost savings and meet/exceed KPI set for category sourcing activities;- Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions;- Help to develop long-term department strategies and significantly influence the cross-company project development and delivery of enhanced processes and standardsKEY PERFORMANCE INDICATORS:- Earn the trust of key stakeholders to drive alignment with the business- Create and execute the category strategy in conjunction with internal customers to ensure there is a comprehensive, unified approach for the category- Achieve yearly cost saving or value targets appropriate to the category aligned with annual budget processes- Define and report on key metrics that measure effectiveness of supply and cost savings- Champion standards and process improvementsTRAVEL REQUIREMENT: Travel up to 25%BASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Bachelor's degree ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. The OpsTech IT supply chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon fulfillment facilities globally. The team is responsible to provide end to end solutions for this equipment that includes engineering, lifecycle management, change control, demand planning, supplier readiness, material management, and total cost of ownership. Our initiatives deliver on the solutions that power the physical fulfillment to millions of Amazon.com customers across the world. The Supplier Center of Excellence (SCOE) team focuses on supply agility and resilience, supplier readiness to support Amazon demand, product quality, supplier performance management, cost containment and reduction, supplier capability development, risk identification and mitigation. Working closely with the Engineering team, Global Procurement, and other Supply Chain internal teams, the SCOE team will develop and lead supplier relationships for creating the greatest value in total cost, quality, service, security of supply, and innovation. The team will partner with all cross functional regional procurement & launch readiness teams to develop category strategies that meet the enterprise guidance on products and addresses regional needs of business and internal stakeholders. The Category Manager (Supply Chain Manager) is responsible for relationship ownership for all suppliers and resellers in their category. Key job responsibilities• Serve as supply chain Subject Matter Expert (SME) for a variety of IT equipment within a category, and manage those categories from a procurement, readiness, supplier performance and risk standpoint.• Develop Category Strategies, product roadmaps and other planning to improve supply agility and resilience, supplier coverage, diversification, value and security of supply. Requires collaboration and alignment with other stakeholders including IT engineering team, Product Management and other Supply Chain teams.• Be responsible for supplier relationships including supplier performance, capability development, capacity planning, risk identification and mitigation.• Interact with business partners to develop, engage and lead supplier relationships for creating the greatest value in cost, security of supply, risk management, and innovation.• Engage with Suppliers in a detailed, hands on approach to support every day, operational requirements related to inventory readiness, changes in components and technology, reporting, OTIF and other metrics• Support execution of sourcing strategies in collaboration with other sourcing teams and negotiate and manage contract compliance with suppliers and internal stakeholders• Keep abreast of changing business requirements and market conditions, and manage suppliers and contracts to maintain value and competitiveness• Perform spend analysis based on a variety of relevant information, prepare financial models, identify opportunities for efficiency gains and cost savings, and present business case and recommendations to internal business partners• Support the strategic goals of the business partners; act as a ‘consultant’ to help achieve those objectives. Be recognized by business partners for supporting their strategy and driving valueAdditional Responsibilities:• Lead or participate in development of policies and procedures, process efficiency, and innovation for related programs• Participate in implementation of new procurement systems and technology• Network externally to facilitate competitive intelligence including best practices, emerging / potential sources of competitive advantage, market pricing, and benchmarkingBASIC QUALIFICATIONS- • Bachelor’s Degree in Business, Supply Chain, I.T. or a related field preferred- • 5+ years of experience in supply chain, strategic sourcing, procurement, or supplier management- • Ability to exercise judgment in evaluation of suppliers, supplier performance, and ensure that project goals, schedules and performance requirements are achieved- • Customer obsession, bias for action and urgency- • Must have a positive, collaborative attitude- • Excellent verbal skills and above average written communication skills- • Strong PC skills including Windows and Excel- This role may include up to 10% travel ...

Do you love working in a dynamic, collaborative environment where you work closely with customers, Sales, Operations and Legal? Do you want to impact the customer experience for a fast-growing business? Do you like doing investigative work? You can get all this and more as a Claims Analyst in the Freight Claims space for Amazon Freight. With our Amazon Freight business growing fast, our operating models and supportive technology are revolutionizing the way the world envisions shipping. We are looking for a talented L4H to join the team. An ideal candidate has a passion for claims and background in transportation or claims. The candidate must have the ability to research shipments and find where and why the claim occurred. This job will require clear and concise communication skills. This position requires a high level of attention to detail and confidentiality.If you have a passion for helping our customers, accuracy, learning, conducting investigations, solving problems, and want to help change the future of shipping experience for our customers, we would love to hear from you. Location: NashvilleKey job responsibilities- Gather information for a shipment involved in a claim - Search internal tools such as Freight Management Console (FMC), Shipper Management Console (SMC), Paragon, etc. to gather information on the claim • Submit all information to the claims third party administrator • Answer emails from internal and external customers • Enter claims data into reports • Daily review of Open Claims Report and action all pending items • Complete Claims Frontloading Forms on all new claims • Excellent communication, both verbal and written• Work with team on exceeding KPIs• Other tasks as assigned for special projectsA day in the life• Review all new claims and determine items needed • Investigate the movement of the shipments involved in a claim• Review claim findings with leaders• Communicate findings to the claims third party administrator • Review reports and ensure accurate data • Respond to request for information from stakeholdersAbout the teamThis a new role for an established claims team. The team investigates claims for cargo and property damage for Amazon Freight External (AFE). The role is well defined with little ambiguity. We are a fast-growing organization within Amazon. BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements- Strong investigative/deep dive skills ...

Operations Technology Solutions (OTS) is looking for a Customer Service Specialist for our Supply Chain Solutions organization. The Customer Service Management (CSM) team is responsible for maximizing the customer experience with the day-to-day execution of OTS Supply Chain services provided to Amazon's internal operations through our order management system. Having a centralized management of our customer service operation drives customer loyalty through consistent experiences. This customer support framework is a seamlessly integrated activity that touches every forward and reverse logistics services provided to our internal customers. This includes training users on an evolving customer order management technology, optimizing order support processes, successfully triaging customer concerns and measuring our service excellence. The CSM team provides customer support across the globe supporting North America, Latin America, United Kingdom, Europe, and Asia/Pacific regions. A CSS have influential working relationships with customers, peers and leadership.Key job responsibilitiesThe Customer Service Specialist (CSS) manages the day-to-day execution of OTS order management for our customers, including successful resolution to inquiries and escalations received. This role will work directly with customers and be responsible for driving changes to processes, tools, and products based on their needs. CSS is responsible for meeting or exceeding daily targets to real-time customer alerts and order escalation resolution. This role collaborates and coordinates with multiple teams to streamline workflows, prioritize and fix the issues at hand. As CSS must have strong problem-solving skills. You should be able to swiftly identify areas for improvement and develop strategies that can help drive customer satisfaction and improve service quality. Proactively identify potential issues and come up with solutions that are acceptable to all stakeholders involved. You must have a comprehensive understanding of customers sentiments regarding OTS products and/or services. CSS takes ownership in developing and training our global customers on the order management and reporting systems. CSS enforces the order management workflows, approvals and collaborate across our Supply Chain execution teams to mitigate risks to prevent on-time in-full (OTIF) disruptions. This role is critical for providing first-class support, ensuring a consistent customer experience throughout the service request lifecycle. A day in the life- Independently manage response and resolution of customer queries in a quick and efficient manner to meet or exceed our operational service level agreements (SLA).- Always working towards the best customer experience possible, this role is the primary point of contact for real-time feedback from our customers to the regional and global Customer Service Managers. - Drive quick resolutions for repetitive complex issues, coming up with solutions to improve customer service experience along the journey of order progression.- Collaborates effectively, influencing both internal and external stakeholders and processes across diverse groups to deliver for our customers.About the teamThe Operations Technology Solutions (OTS) organization manages a complex suite of IT products and services that support a wide variety of new site launches and project initiatives that span across business teams within Worldwide Amazon Stores operations. Our technology solutions power the physical fulfillment operations that directly supports shipping packages to millions of Amazon.com customers across the globe.BASIC QUALIFICATIONS- 2+ years of program or project management experience- 1+ years of supply chain experience ...