Nashville

The Americas Deliver Service Partner (DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist our DSP business owners as they build and grow successful last mile package delivery businesses. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.The DSP Shared Services team (DSS) is the backbone of the Americas DSP organization and it is their workstreams that enable the scale of the program. This Account Manager, DSP Shared Services will be responsible for providing support on a day to day processes that enable DSPs to continue to grow and succeed within the last mile network. This role will use complex problem-solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations. The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and can range from invoice inquires, administrative support of systems and onboarding, as well as fleet allocation concerns. DSS was created to help DSPs and Business Coaches to scale, you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and become subject-matter experts in a number of different fields. Key job responsibilities- Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.- Conducting DSP training (in person and virtual) across several product types.- Support DSP intake process, solving simple and complex issues from a variety of topics.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Communicating with customers through various channels and responding promptly to inquiries.- Maintain customer records by updating account information within Salesforce.- Developing long-term solutions using field experience and data-driven assumptionsA day in the lifeAs an Account Manager, DSP Shared Services, you will be responsible for specific tasks or workstreams that enable the onboarding, launch, or ongoing support of a DSP owner. You will develop mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through internal stakeholder teams.About the teamAt Amazon, our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.BASIC QUALIFICATIONS- Speak, write, and read fluently in Spanish- Experience analyzing data and best practices to assess performance drivers- Experience with Excel- Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at station ...

The North America Deliver Service Partner (NA DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist our DSP business owners as they build and grow successful last mile package delivery businesses. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.The DSP Shared Services team (DSS) is the backbone of the NA DSP organization and it is their workstreams that enable the scale of the program. This Account Manager, DSP Shared Services will be responsible for providing support on a day to day processes that enable DSPs to continue to grow and succeed within the last mile network. This role will use complex problem-solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations. The DSS Account Manager role will be expected to support direct inquiries from NA DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and can range from invoice inquires, administrative support of systems and onboarding, as well as fleet allocation concerns. DSS was created to help DSPs and Business Coaches to scale, you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and become subject-matter experts in a number of different fields. Key job responsibilities- Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.- Conducting DSP training (in person and virtual) across several product types.- Support DSP intake process, solving simple and complex issues from a variety of topics.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Communicating with customers through various channels and responding promptly to inquiries.- Maintain customer records by updating account information within Salesforce.- Developing long-term solutions using field experience and data-driven assumptionsA day in the lifeAs an Account Manager, DSP Shared Services, you will be responsible for specific tasks or workstreams that enable the onboarding, launch, or ongoing support of a DSP owner. You will develop mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through internal stakeholder teams.About the teamAt Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.BASIC QUALIFICATIONS- Experience analyzing data and best practices to assess performance drivers- Experience with Excel- Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at station ...

Amazon Freight is seeking a highly skilled and motivated Freight Operations Associate to support the movement of freight shipments for our external customers. This is an exciting opportunity to join a rapidly growing team responsible for ensuring seamless freight movements across North America for our customers.The ideal candidate will have a background in transportation and logistics, with excellent data analysis and problem-solving skills. You will be responsible for communicating directly with external partners such as carriers and suppliers to resolve daily freight movement issues. This role requires the ability to quickly understand business impacts, pull and analyze data from multiple systems, and drive process improvements to eliminate root causes of defects.Key job responsibilities• Maintain constant, tactical communication with external freight partners (carriers, suppliers, and customers) and internal stakeholders (product, business intelligence, sales, and fulfillment centers)• Expertly pull data from various databases using tools like Excel, SQL, and Access to perform ad-hoc reporting and analysis• Publish performance metrics to help drive business results and identify areas for improvement• Systematically escalate issues or data variances to the appropriate teams and follow through on resolutions• Meet tight deadlines to address critical business needs while tracking and measuring your own activities• Demonstrate strong verbal and written communication skills to present findings and recommendationsBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon Freight is seeking a highly skilled and motivated AFE Ops Associate to assist in the resolution of vendor, carrier, and/or driver issues of daily freight movements flowing into our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation and excellent data driven problem resolution skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills as a customer facing role and requires the ability to work independently in a high pressure environment.Key job responsibilities- Continual, tactic communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forumBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon is looking for a driven, entrepreneurial, and analytical Account Representative. The ideal candidate will be excited by partnering in launching a new start-up from the beginning of its life cycle, and will have familiarity leading sales generation with small to medium sized customers.Amazon Transportation Services is building systems and capabilities to ensure that external shippers’ freight in the Amazon network (vendors, suppliers, sellers) is moved with the highest service and lowest possible costs. To meet this goal, we are continually striving to innovate and provide best-in-class service levels. You will efficiently negotiate terms and close deals with logistics service providers. Internally, you will work with functions that cut across the organization including legal, technology, marketing, transportation and customer service, to drive great customer experience for our program.The ideal candidate will exhibit strong analytical and interpersonal skills with the ability to work in a fast-paced, innovative climate. You will communicate with senior stakeholders within the Amazon Leadership team, as well as working with leaders at major companies to strengthen partner relations. The candidate is as comfortable working on strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized, innovative logistics solutions, drive process improvement, standardize procedures and negotiate effectively.Responsibilities of this role will include (but are not limited to): Build and maintain a pipeline of opportunities and provide key metrics and regular forecasts. Ability to identify and drive revenue, adoption and market segment share of our product Manage numerous accounts concurrently & strategically, ensuring customer satisfaction In-depth knowledge and understanding of the logistics and transportation industry. Build strong working relationships with vendors, suppliers, businesses and internal peers. Engage with internal and external business teams and stakeholders to identify opportunities to improve performance and service. Earn trust of customers and recommend product solutions that fit their business needs. Measure performance, articulate root-cause analysis, and link to specific improvement areas. Assess program risks, anticipate challenges, and provide escalation management when necessary. Meet or exceed targets for customer and/or feature spend adoption. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment.Key job responsibilitiesBuild and maintain a pipeline of opportunities and provide key metrics and regular forecasts.Ability to identify and drive revenue, adoption and market segment share of our productManage numerous accounts concurrently & strategically, ensuring customer satisfactionIn-depth knowledge and understanding of the logistics and transportation industry.Build strong working relationships with vendors, suppliers, businesses and internal peers.Engage with internal and external business teams and stakeholders to identify opportunities to improve performance and service.Earn trust of customers and recommend product solutions that fit their business needs.Measure performance, articulate root-cause analysis, and link to specific improvement areas.Assess program risks, anticipate challenges, and provide escalation management when necessary.Meet or exceed targets for customer and/or feature spend adoption.This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environmentBASIC QUALIFICATIONS- 2+ years of professional or military experience- 2+ years of generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle experience- 2+ years of exceeding quota and key performance metrics experience- Bachelor's degree- Experience with business development, partnership management, or sourcing new business ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services (GES) Launch Assimilation Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Assimilation Team is seeking a high caliber Assimilation Coordinator who enjoys working on challenging, high impact problems. The idea candidate is excited about innovation and driving process improvements. They have a demonstrated history of handling complex problems and engaging with cross-functional teams and numerous stakeholders, directly and through influence. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon.Key job responsibilitiesThe Assimilation Coordinator supports the aforementioned programs and processes as part of the GES Launch Assimilation program for new and existing launch buildings across various Amazon entities, ultimately ensuring the proper training of all managers and associates in preparation for a new launch. You will have the opportunity to work with and influence numerous cross-functional stakeholders both inside and outside of GES with a direct impact to our internal customers on the Launch Assimilation Team. The Assimilation Coordinator will need to learn about process quickly and be able to manage small to medium projects end-to-end. This individual should be proactive in addressing issues and be able to identify any gaps in tools and processes and suggest enhancements. In addition, they should be agile to implement any changes to protocol in response to different needs and workflows, and be able to communicate clearly with internal and external stakeholders. This individual will work directly with the Assimilation Program Managers, GES Launch Team, recruiting teams, and multiple levels of leadership in existing sites as well as other teams to ensure that all travelers have the support needed to provide a positive experience while traveling. A day in the life• Maintaining the Assimilation Standard Operating Procedures, ensuring all plans and process are up-to-date and communicated as required• Problem solving unique situations by utilizing various resources including team support, SOP, and leadership guidance• Identifying and communicating risks as needed• Collecting and analyzing surveys on Assimilation Team customer service support• Working cross-functionally with multiple stakeholders• Pulling and reporting data from numerous databases (using Excel, Access, SQL, Quicksight and/or other data management systems) to perform ad-hoc reporting and analysis as required• Organizing logistics with stakeholders, travelers, leadership teams from multiple sites, and travel vendors to ensure all travelers are supported for the duration of their assignment • Frequent communications regarding changes, status, needs of the project via calls and email• Maintaining accuracy of project information and rosters• Maintaining different platforms of technology in order to conduct business efficiently. Examples are, but not limited to, the Assimilation Portal, World Wide Testing Portal, Asana, Ingenii, and other Amazon project/development toolsIn this role, you will:• Deliver results at the highest quality for actions related to STA, AT, LS and continuous improvement projects• Earn Trust with project stakeholders and lead alignment of all stakeholders during the sourcing timeline utilizing frequent communications regarding changes, status, needs of the project via calls and email• Deep dive errors and issues in order to identify correct root cause and prevent recurrences• Navigate an ambiguous environment and weigh long and short-term solutions with limited guidance and an understanding of when escalations are required • Think Big to provide and implement solutions that solve recurring problems at the sourceThis role requires candidates to work one of the following shifts:o Sunday – Wednesday or Wednesday – Saturday: 0800 – 1830, or o Sunday – Wednesday or Wednesday – Saturday: 1100 – 2130 in local time zonesThis role may require 10% travel.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Assimilation Team’s mission is to commit to operational excellence by planning and executing logistics for new and existing buildings across the Amazon network. We serve as a liaison by providing support to our customers, upholding standards to deliver consistently and effectively, ensuring teams have the resources needed to be successful. The team provides support for Short Term Assignments (STA), Away Team (AT), and Labor Share (LS) programs in order to serve our customers. BASIC QUALIFICATIONS- Bachelor’s Degree or 2+ years' Amazon experience- 1-2 years’ experience with MS Excel, PowerPoint, Word, SharePoint and/or other Amazon technological platforms- 1-2 years’ experience in a customer service role managing competing priorities, providing solutions and resolving issues timely ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services (GES) Launch Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Assimilation Team is seeking a qualified candidate that has a passion for delivering for their customers, becoming an expert in their role, has working bin configuration knowledge and experience, and understands how to work with cross functional groups. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon!Key job responsibilitiesManage the programs and processes of the Global Engineering Services (GES) Launch Assimilation Program (Away Teams, Short Team Assignments) for all newly launching sites, ultimately ensuring the proper training of all associates as they begin their new careers at Amazon or move to a different opportunity within Amazon • Manage others to meeting designated timelines. • Hold the Assimilation Team and others accountable for following launch standards. • Escalate issues and problems as necessary. • Assist in the interview and selection of the Assimilation Coordinators • Support onboarding each new Coordinator, network standard training program expectations . Maintain the Assimilation Standard Operating Procedure, ensuring all plans and processes are up-to-date and communicated as required. • Account for the Assimilation Program budget for all supported programs • Develop and maintain full year plans for coordinator labor allocation • Coordinate with the Human Resource, Travel and Pay teams to ensure all Away Team logistics are created, communicated and delivered on schedule • Approve standard program communication, training and operating materials • Troubleshoot schedule, logistics and other issues as they arise. • Other duties as assigned.A day in the lifeThe Program Manager is responsible for the plans, processes and programs that ultimately lead to the successful training of new associates at newly launching sites in the GES supported Amazon network. This individual will work directly with the Launch Team, new site Operations Management Teams, and the Recruiting Team to ensure that appropriate Away Team positions are identified and trainer’s and trainee’s schedules are aligned as well as supporting short team assignments planning and execution . The Manager will work with multiple trainer source sites (established Fulfillment Centers) to source the most experienced and talented trainers and work with the Travel and Pay Teams to ensure all logistical needs of the team members are arranged. Amazon Benefits:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Assimilation Team is a support team within the GES Launch Team that supports new launch sites Short-Term Assignments (STA), Away Teams (AT) and Labor Shares (LS) by planning and executing the logistics for new and existing buildings across the Amazon network. The Assimilation Team serves as a liaison by providing support to our customers, upholding standards to deliver consistently and effectively, ensuring all the teams have the resources needed to be successfulBASIC QUALIFICATIONS- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor’s Degree in a related field (Business, IT or Human Resources) or 2+ years' Amazon experience ...

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance leader who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures?The AWS Security Assurance Service team, within GSS, is seeking a talented Assurance Consultant to help the expansion of the Security Assurance practice and educate our customers on how our product-led, people-powered services helps operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business, and learn from (and contribute to) a variety of security and compliance use cases. This is a customer facing role where success is measured by helping enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements.We are looking for an innovative security/compliance professional who has the ability to handle a wide range of compliance requirements, is willing to dive in to the details, can translate those requirements into scalable solutions, and is able to communicate at all levels within an organization.Key job responsibilities- Expertise – Delivers in teams that include Amazonians, partners, and customers to enhance security assurance and compliance programs- Solutions - Work with a team to define innovative compliance and risk management approaches to customers that help the customer understand how to move sensitive workloads onto the cloud faster.- Delivery – Engagements will require working to resolve security assurance questions and to understand how to manage risk and achieve compliance while operating in the AWS Cloud through deep dive discussions, strategic presentations/recommendations, and hands on demonstrations of automating compliance in the AWS environment.- Insights - Work with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.- Ability to travel to customer sites as needed.About the teamAWS Security Assurance Services LLC, a PCI-QSAC (Payment Card Industry-Qualified Security Assessor company) and HITRUST External Assessor Firm, is a team of industry certified assessors, helping our customers achieve, maintain, and automate compliance in the cloud by tying together applicable audit standards to AWS service specific features and functionality.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years experience in IT security, compliance and risk management, data privacy, or security controls.- 2+ years experience advising customers on architectures meeting NIST-based industry standards such as NIST 800-53, FedRAMP, NIST 800-171, and CMMC.- 2+ years experience with enterprise risk management methods and techniques to drive successful outcomes in a global enterprise environment.- Bachelor's Degree in Computer Science, Information Systems Management, Information Security or equivalent experience required. ...

Amazon is the most customer-centric company on Earth. We need exceptionally talented, customer-centric, bright, and driven people. We are looking for an organized self-starter to join the Transportation Risk and Compliance (TRC) team at Amazon. This position will be based out of an Amazon corporate office, and requires the ability to travel periodically.The US Amazon Freight Partner (AFP) Program has built world-class Middle Mile operations, which rely on an exceptional pool of carriers who work relentlessly to meet our customers’ expectations. TRC is looking for a high-judgment individual to join us as an Audit & Compliance Manager to assess AFPs’ compliance against contractual and legal requirements, and drive a compliance culture both internally and externally.We are looking for an individual with strong audit experience, preferably in transport, who can apply their expertise to 1) conduct and manage thorough carrier assessments, 2) identify compliance, financial, regulatory, and reputational risks at carrier and control level, and propose risk-mitigation solutions, and 3) deliver detailed finding and recommendation reports for both carriers and business teams (e.g., Legal, AFP Operations, etc.). The successful candidate will have exceptional investigation and attention to details aptitudes, as well as strong data-driven mindset and capabilities, but also excellent soft skills for building trustworthy relationships with stakeholders, peers, and carriers. Finally, the successful candidate will display good team spirit and autonomy. If you wish to innovate on behalf of customers, are passionate about driving compliance, reducing risks, and making an impact on society, come join our team and make history!Key job responsibilities• Audit AFPs to verify that they operate compliantly with contractual, legal, and regulatory requirements• Provide precise audit reports to carriers, with clear finding details, and actionable short/mid/long-term corrective and preventative action items, thus helping them achieve and maintain compliance requirements• Provide thorough finding and recommendation reports to senior management and business partners at both carrier and control level • Investigate suspicious carrier activity and behavior that could pose a risk to Amazon, our customers, or the society at large • Meet individual and team goals with the highest standards and diligence• Achieve audit productivity and quality standards • Lead and/or participate in special projects and/or assignments as necessary A day in the lifeThere are no two days completely alike in this role, but most will include: 1. Conducting and/or managing audits, working collaboratively with e.g., Global Solutions Risk and Compliance, Legal, and AFP Operations 2. Delivering audit reports, inclusive of compliance-driving recommendations3. Attending team and stakeholder meetings to drive a compliance culture in and out of the organization 4. Supporting AFPs with their compliance questions or doubts 5. Working on special projects and/or initiatives to attain team/individual goalsAbout the teamTRC’s mission is to empower Amazon’s transportation business and its partners to do the right thing for the community at large, with a vision to inform decision-making that drives business growth through world-class scalable risk management solutions. Through ongoing compliance monitoring and risk management activities, we provide transportation leaders, like AFP Leadership, with the data they need to make informed risk management decisions. BASIC QUALIFICATIONS- 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information- Excellent English communication abilities, both written and verbal ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.We are looking for a Business Analyst with strong technical skills to develop data visualizations and build automation solutions that drive business decision-making and process improvements. The ideal candidate will leverage advanced analytical and statistical skills, possess deep knowledge of BI solutions, and have a passion for delivering impactful business insights.Key job responsibilities- Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance- Retrieve and analyze large sets of data using Excel, SQL, and other data management systems- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions- Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies- Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes- Monitor existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities- Support cross-functional teams on the day-to-day execution of the existent program implementation- Generate complex queries to dive deep on process issuesBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with SQL- Experience defining requirements and using data and metrics to draw business insights ...

Are you a data professional who is passionate about deriving proactive insights, spot untapped opportunities from data? Are you customer obsessed, focused on operational excellence and willing to take a high degree of ownership for scalable Business Intelligence solutions?Key job responsibilitiesAre you a data professional who is passionate about deriving proactive insights, spot untapped opportunities from data? Are you customer obsessed, focused on operational excellence and willing to take a high degree of ownership for scalable Business Intelligence solutions?Key job responsibilities•Own the design and implementation for business intelligence architecture for Operational Excellence team using AWS platform and products.• Own the design, implementation, and maintenance of new ongoing metrics, reports, analyzes, and dashboards to drive key business decisions.• Partner with technology teams to define, extract, transform, and load data from many data sources using SQL and other tools.• Conduct deep dive analyses of business problems and data issues provide data based recommendations to leaders and partner teams.• Think outside of dashboards and metrics and work with business stakeholders, product teams to drive automation, product and process improvements to achieve the A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAbout the teamThe AMER OpsTech Solutions (OTS) Operational Excellence (OE) team is looking for a highly skilled, and motivated business intelligence leader to play a pivotal role in the design of architecture and strategy and to develop scalable business intelligence solutions. This is a tremendous opportunity to contribute and own the end-end design of the data analytics framework.OTS provides IT support and technology deployment for Amazon’s Operations Technology Infrastructure, so that Amazon can fulfill its commitment to customers.Operational Excellence Team adopts a data driven approach and strives for a proactive approach to issue resolution rather than a reactive response.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Business Intelligence Engineer, you will develop datasets, dashboards, reports, and visualizations using BI tools, and provide data-driven recommendations to support strategic planning within Amazon Shipping. Additionally, you will deliver across planned projects that will improve overall cost and profitability for the business.Key job responsibilitiesData Management and Integration: Collect, process, and manage large datasets from various sources, ensuring data accuracy, consistency, and accessibility.Data Analysis: Analyze complex data sets to identify trends, patterns, and insights that can inform business decisions.Reporting and Visualization: Develop and maintain dashboards, reports, and visualizations to present data insights in an understandable and actionable format.Stakeholder Collaboration: Work closely with stakeholders to understand their data needs, provide data-driven recommendations, and support strategic planning.Tool and Technology Utilization: Utilize and stay updated with the latest BI tools and technologies to enhance data analysis and reporting capabilities.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customer’s freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. Middle Mile Partner Manager team is seeking a Carrier Execution Specialist to help develop a world class logistics process that delivers goods on time at the best cost. The person in this role will work on high-level strategy and design, as well as implementation. This job will require problem solving, basic mathematics, communication, and customer service skills. Key job responsibilities• Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs.• Identify, coach, and track Middle Mile carrier performance for Amazon’s Transportation Services (ATS) network carrier base.• Partner with teams to identify and drive process improvements that improve carrier performance, on time, acceptance, and other key KPIs.• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems).BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are seeking a Category Manager with procurement experience to strategically source products and services within our Global Procurement Operations, CapEx Equipment Category Team. The person in this role will interact with our most important suppliers to satisfy business requirements and will partner with multiple teams in Amazon to develop and execute category sourcing strategies, improve productivity and value across the category.Key job responsibilities- Establish and execute category sourcing strategies, lead cross-functional teams, negotiate with suppliers and deliver the best value; - Drive appropriate relationships with suppliers, with the objective of achieving the optimal solution and cost of ownership;- meet the business and procurement goals fostering a culture of continuous improvement with performance benchmarks in use;- Identify, monitor and optimize opportunities to increase value and mitigate risks for our Customers;- Lead end-to-end Procurement process for large investment projects globally;- Act as a category expert and focal point within the Procurement team;- anticipate trends and risks, identify and exploit opportunities to continuously improve performance;- Achieve y-o-y cost savings and meet/exceed KPI set for category sourcing activities;- Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions;- Help to develop long-term department strategies and significantly influence the cross-company project development and delivery of enhanced processes and standardsKEY PERFORMANCE INDICATORS:- Earn the trust of key stakeholders to drive alignment with the business- Create and execute the category strategy in conjunction with internal customers to ensure there is a comprehensive, unified approach for the category- Achieve yearly cost saving or value targets appropriate to the category aligned with annual budget processes- Define and report on key metrics that measure effectiveness of supply and cost savings- Champion standards and process improvementsTRAVEL REQUIREMENT: Travel up to 25%BASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Bachelor's degree ...

At Amazon, we're working to be the most customer-centric company on earth. In GPO, the Category Management team owns the strategic relationships with suppliers and internal stakeholders. The category team identifies and leads strategic sourcing activities to lower overall total cost of ownership for Amazon operations, ensuring equipment and service availability to meet business owner requirements. The category team develops and negotiates framework agreements to reduce risk and support local teams in project specific needs relevant to category.The Industrial Design & Supplies (IDS) team under the Global Maintenance, Repair and Operations (MRO) pillar is seeking an experienced Category Manager to globally implement our category's vision and innovations. The person in this role will coordinate with several teams across Amazon and will interact with our most important suppliers to satisfy organizational requirements. The person in this position will work and partner with multiple teams to develop and execute category sourcing strategies, deliver savings and improve productivity across the category. Key job responsibilities- Enhance category sourcing strategies, lead cross-functional strategic sourcing projects, negotiate with suppliers, and execute contracts to optimize Amazon’s competitive position - Drive appropriate relationships with category suppliers, with a principal objective of achieving the optimal solution and cost of ownership that meets the business’ goals - Manage category suppliers to proactively identify, monitor, and optimize opportunities - Act as a market intelligence provider regarding categories; anticipate strategic opportunities, and keep key stakeholders informed - Drive category suppliers in Supplier Relationship Management activities to mitigate risk, improve performance, and add value to Amazon - Identify, achieve, and report on savings and value targets for category sourcing activities - Align with internal customers and understand the business application of the category - Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions- Develop innovative supply chain solutions for our customers' pain points and drive the regional/global implementations- Achieve yearly cost saving or value targets appropriate to the category aligned with annual budget processesTravel domestically and internationally less than 10% the timeA day in the life- You will deliver market leading low-cost, innovative and sustainable product/services to help our Operations teams succeed and delight Amazon.com customers with speed, selection and convenience- You will collaborate to seek inputs and manage outputs from our external suppliers as well as internal partners across Capital Planning, Worldwide Design Engineering (WWDE), Finance, Operations Engineering (Ops Eng.), Reliability and Maintenance Engineering (RME), Workplace Health & Safety (WHS), etc.- You may have to adapt and sometimes take different roles from strategy development to project management to rapidly meet customer needs- You will focus on deep diving categories to unlock value and help deploy emerging technologies at scale for OperationsAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the team- Think Big and Work Small- Autonomy to innovate supply chain and deliver value for our customers- Collaboration to solve complex problems and navigate ambiguity- Growth in a fast-pace environment with inspiring and diverse individualsBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

The Surface Transportation Supplier Diversity, and Inclusion team is seeking a Certification Specialist to lead the diversity certification program for Amazon's transportation network. This role is an exciting opportunity to drive our Supplier DEI initiatives forward. This position will be responsible for managing the diversity certification program in the US and Canada, including identifying eligible suppliers, validating and tracking certifications, developing reports, and leveraging analytical skills to identify and communicate certification trends and metrics. This position will also be responsible for developing standard operating procedures (SOPs) to standardize the certification tracking and reporting process. Key job responsibilities1. Identify suppliers that are eligible for certification through surveys, ad-hoc communications, and deep dives into certification databases. 2. Provide certification information to eligible suppliers through office hours, emails, and phone calls. 3. Validate certifications against a defined set of criteria and track and store certification information in an Excel dashboard, Sharepoint, or other online tool. 4. Run queries on a monthly and ad-hoc basis for diverse spend reporting. 5. Analyze certification and diverse spend data to provide meaningful insights on spend trends by certification status. 6. Develop Standard Operating Procedures (SOP) to standardize the certification tracking and reporting process. 7. Proactively identify and find solutions for gaps in current processes for certification. 8. Work with Analytics, Tech, Product, Procurement, Legal, and other Amazon Supplier Diversity teams to streamline certification processes. About the teamThe Amazon Transportation Services Supplier Diversity, and Inclusion (SDI) is responsible for developing and executing programs to drive diversification of Amazon's supply chain. BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

As the Change Management Specialist within the Business Strategy and Enablement team, you will play a crucial role in driving successful organizational transformations across the Workforce Staffing’s (WFS) organization. This position is responsible for developing and implementing comprehensive change management strategies to ensure smooth adoption of new initiatives, processes, and technologies. The role will focus on creating a positive change culture, minimizing resistance, and maximizing the benefits of organizational changes.The successful candidate will be a strategic thinker with strong interpersonal skills and a deep understanding of change management methodologies. You will need to demonstrate the ability to influence stakeholders at all levels, create compelling communications, and analyze data to measure and improve change effectiveness. This role requires a blend of strategic planning, tactical execution, and the ability to adapt quickly in a fast-paced environment.Key job responsibilities* Design and execute comprehensive change management strategies aligned with organizational goals and initiatives* Develop frameworks, tools, and processes to standardize the approach to managing change across various teams* Create communication strategies to build awareness, excitement, and buy-in for organizational changesStakeholder Management:* Lead early stakeholder engagement efforts to understand potential resistance points and tailor strategies accordingly* Partner with change champions across the organization to drive alignment and foster adoption* Collaborate with cross-functional teams to ensure consistent messaging and approach to change initiativesTraining and Adoption:* Develop and deliver interactive training sessions that go beyond basic onboarding* Create and manage feedback loops to adjust strategies in real-time based on user input* Design and implement adoption tracking mechanisms to measure the success of change initiativesData Analysis:* Leverage data to drive continuous improvement in change management practices* Track adoption rates, engagement metrics, and qualitative feedback through surveys and focus groups* Analyze data to refine approaches and demonstrate the impact of change management effortsCampaign Management:* Create and execute multi-faceted change campaigns utilizing various channels (e.g., town halls, leadership messages, visual communications)* Develop success stories and showcase pilot programs to build excitement and encourage adoption* Design programs to reward early adopters and maintain momentum throughout the change processBASIC QUALIFICATIONS* 5+ years of experience in change management, organizational development, or a related field* Proven track record of successfully leading large-scale organizational change initiatives* Strong understanding of change management methodologies and best practices* Excellent communication skills with the ability to create compelling narratives and presentations* Experience in stakeholder management and the ability to influence without direct authority* Demonstrated ability to analyze data and use insights to drive decision-making* Proficiency in project management and collaboration tools ...

Amazon is seeking a Creative Producer to support creative solutions for Amazon’s internal teams. As a Creative Producer you will work with both the Creative Strategy Team and in-house Creative Studio support creative brief development and execution. Join us in delivering impactful marketing solutions at scale.You bring ideas to reality. You speak the language of the client, stakeholder and creatives. You are the connective tissue between planning, intake, development and execution. You are experienced in working with designers, producers, copywriters, strategists, and other creatives to deliver the right content, at the right time to the right audience. You pay attention to detail, with a strong bias for action and the ability to balance multiple priorities and meet strict deadlines. With the right direction and information, you are comfortable working with internal and external stakeholders to deliver project deliverables.Key job responsibilitiesThis role resides on the Creative Team within Workforce Staffing, Marketing. Core responsibilities include:•Prioritize and drive initiatives forward, by partnering with relevant stakeholders•Manage development and execution of integrated multi-channel campaigns•Provide visibility to all initiatives being worked on to the Creative Strategy Team and communicate any delays or roadblocks •Manage vendor relationships and collaboration with video/audio agencies for multimedia content production.•Facilitate the creative review to ensure final deliverables meet requirements outlined in creative briefs, align with overall marketing strategy, and adhere to brand, legal, and accessibility standards.About the teamWorkforce Staffing is responsible for the recruitment of over one million employees within Amazon Operations. Our Global Creative Marketing team develops the brand and recruitment content to attract and entice jobseekers to join our team of hourly warehouse associates. Our associates are at the heart of our operations, bringing smiles to our customers every day. It is their stories that we bring to life through multiple marketing channels. At Amazon, we strive to be Earth’s best employer. Come join us and help make history.BASIC QUALIFICATIONS- 3+ years of experience in Marketing, and or Creative in an agency or corporate marketing setting ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Data Engineer, you will develop data pipelines, datasets, manage data infrastructures, build automated BI services to support strategic planning within Amazon Shipping. BASIC QUALIFICATIONS- 1+ years of data engineering experience- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Knowledge of distributed systems as it pertains to data storage and computing- Experience with data modeling, warehousing and building ETL pipelines- Experience with one or more query language (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala)- Experience with one or more scripting language (e.g., Python, KornShell) ...

The Amazon Transportation Services organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support three Directors on our Advertising, IMDb, Grand Challenge (AIGC) team in Nashville, TN.This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.Key job responsibilitiesKey job responsibilitiesManage complex calendar and scheduling to support teams in multiple locationsManage domestic and international travelManage expense report coordination and submissionOrganize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events)Ensure the timely completion of critical tasks and follow up on outstanding matters.- Ensure the timely completion of critical tasks and follow up on outstanding matters. as a liaison for direct reportsWork closely with the leadership team, program managers, recruiting, and other Executive Assistants to provide support to the organizationHelp to develop & maintain new mechanisms within the teamBASIC QUALIFICATIONS- 2+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...