Key job responsibilities
* Support customers throughout the alarm permitting process including verifying addresses, following existing permit processes, assisting with signup errors and answering customer inquiries as they relate to their municipalities permit requirements.
* Research new municipal requirements, create processes based on those requirements and write email templates that communicate that information to customers.
* Build relationships and work with local municipalities to facilitate Ring’s compliance programs.
* Ensure communications follow internal processes and established procedures
* Identify potential risk and follow existing escalations processes or determine a route of escalation.
* Conduct audits to identify discrepancies or errors and implement corrective action.
* Identify gaps in processes or controls, and make recommendations to leadership for improvements that increase efficiency and accuracy.
* Maintain subject matter expertise related to Ring, the alarm industry, monitoring, and permitting.
* Develop a strong understanding of operational processes related to Ring’s municipal risk management program.
About the team
The Ring Alarm Permit Operations Team consists of self-determined individuals who are motivated to provide the best possible experience for our customers and work to ensure Ring’s compliance with local regulations. Team members are comfortable working independently day-to-day, but will collaborate on projects and initiatives.
BASIC QUALIFICATIONS
* Excellent written and verbal communications skills.
*Experience in customer facing role working with customers.
* Intermediate to Advanced Microsoft Office skills and familiarity with Windows & MacOS.
* Strong analytical, decision-making, and problem-solving skills.
PREFERRED QUALIFICATIONS
*Experience working for or with government agencies.
*Familiarity with Ring Products and Services.
*Experience with monitored alarm systems.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.