The Fraud Specialist position is responsible for finding, documenting and maintaining, all Customer/ FBA/Vendor/Retail fraud. They will be the link between Corporate Teams and the Fulfillment Center, as well as between the other return centers. The Fraud Specialist position plays an integral role in the return center by stopping fraud from being processed, stopping bad actors from being reimbursed and reducing controllable expenses. The Fraud Specialist will be responsible for the tactical and strategic handling of all fraud items, they will ensure controls are in place and the team is educated on how to spot fraud. This person will maintain a physical area where fraud items will reside until resolution, if sidelining items is absolutely necessary. The Fraud Specialist will assist the Operations team with ongoing fraud training for Problem Solve, conduct stand up announcements on fraud awareness and identification, and conduct audits on fraud detection. This individual will be required to submit a daily and weekly summary of all fraud cases and Bad Returns Workflow submissions along with pending fraud and required resolution.
Overall responsibilities also include the following:
· Process all Customer/FBA/Vendor/Seller Fraud and submit BRW
· Submit Report daily to LP on new Cases
· Daily reporting on BRW, Cases and Backlog.
· Oversee Process w/ Problem solvers- Train how to document and how to identify
· POC for TRMS, WW Customer Returns and BRW (Wiki-BRW)
· POC for Rover Team (Wiki-Fraud)
· POC for LP and ASIST
· Accountable for keeping track of open aging fraud tickets across the return center and is responsible for participating as onsite escalation contact, where and when appropriate
· Accountable for making sure that all Fraud tickets get prompt response and resolution, meeting max of 7 day dwell time since first arrival.
· Responsible for training and supporting all customer returns and warehouse deals associates and managers with customer fraud.
· Responsible for training and supporting the advanced detection associates in the department.
· Assisting the floor as an associate resource, training associates and verifying SOP compliance.
· Helping support daily management of department duties; including allocating labor and assigning job
duties
· Reviewing and updating SOP as required

BASIC QUALIFICATIONS

- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required

PREFERRED QUALIFICATIONS

- Ability to communicate effectively• Strong work ethic and pace. • Proven problem-solving skills in ISS or ICQA during time in facility. • Ability to recognize and escalate issues that cannot be solved internally. • Professional, customer-centric demeanor that allows cooperative partnership with external teams. • Ability to think creatively, with attention to detail and prioritize workload in the face of competing issues. • 2+ years of college preferred or equivalent work experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.