Portland

The AWS Support Engineering team is seeking an experienced Operations Manager, to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing engineers resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.Key job responsibilities* Field technical support inquiries from customers.* Complete analysis and present periodic reviews of operational performance.* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.* Make recommendations to customers about how new AWS offerings fit in their company architecture.* Champion and advocate for customer requirements within AWS (be their voice).* Work with some of the leading technologists around the world.* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.* The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of AWS customers. Strong verbal and written communication skills also a must.About the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONSEngineering, Computer Science, IT Degree or equivalent experience.7+ years’ experience in managing engineering teams in high-paced operations environment with 5+years as a senior manager with a track record of success.Hands on Technical experience in Security technologies ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Incident Prevention team is looking for experienced software engineers who are excited about building large scale systems spanning tens of thousands of servers, across multiple data-centers worldwide. These are core systems development positions where you will own the design and development of significant software components critical to our industry leading database services architect-ed for the cloud.In this hands on position you will be asked to do everything from building rock-solid components to mentoring other engineers. You need to not only be a top software developer with a good track record of delivering, but also excel in communication, leadership and customer focus. This is a unique and rare opportunity to get in on the ground floor within a fast growing business and help shape the technology, product and the business. A successful candidate will bring deep technical and software expertise and ability to work within a fast moving, startup environment in a large company to deliver high quality code that has a broad business impact.Key job responsibilitiesOur engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You’ll bring a passion for innovation, data, search, analytics, and distributed systems. You’ll also: Solve challenging technical problems, often ones not solved before, at every layer of the stack. Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. Build high-quality, highly available, always-on products. Research implementations that deliver the best possible experiences for customers.About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The team that built the innovative Silicon IP AZ1 Neural Edge that is powering the latest generation of Echo devices is looking for a Sr. SOC Physical Design Engineer to continue to innovate on behalf of our customers. We are a part of Amazon Lab126 that revolutionized reading with our Kindle family of products and reimagined user experience through Echo and Alexa. We want you to help us build on the success of our first generation of ML accelerator at edge.Work hard. Have fun. Make history.Roles & Responsibilities:- Includes definition and development of signoff methodology and corresponding implementation solution- Flow for STA, Crosstalk Delay and Crosstalk Noise analysis for digital ASIC/SoCs.- Full chip timing constraints development, full chip / Sub-System STA and Signoff for a complex, multi-clock, multi-voltage SoC.- Streamlining the timing signoff criterions, timing analysis methodologies and flows.- Analyze and incorporate advance timing signoff flows (AOCV, POCV Based STA, IR Drop aware STA) into SoC timing signoff flow.- Work for Systems and Architecture, SoC Integration, Verification, DFT, Mixed Signal, IP owners, Synthesis, Place & Route and other local/remote teams to address the design challenges in the context of timing sign-off.- Concepts of CRPR, clock paths analysis and tweaks to meet timing.- Multi Corner and Multimode analysis.- Close timing at Signoff corners covering the entire modes, delay corners for cells and interconnects.BASIC QUALIFICATIONS- Bachelor’s degree or higher in EE, CE, or CS- 10+ years or more of practical semiconductor implementation experience- Scripting experience with Perl, Python, tcl, shell and drive to automate flows- Proficiency in chip front-end and back-end implementation tools such as Fusion compiler, Design Compiler, ICC2 or Innovus and Primetime, Tempus- Must have good communication and analytical skills.- Should be able to work closely with IP Design teams and Backend Physical Design teams across multiple sites. ...