Portland

ABOUT AMAZON Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us! Key Responsibilities and Job Elements: - Support, mentor, and motivate your team - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) - Work a flexible schedule (weekends and/or overnight shifts)BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

AWS Elemental is the leading supplier of software-defined video solutions for multiscreen content delivery and we are looking for a Technical Support Engineer to join our Global Technical Support Team.In this role, you will own customer issues throughout their complete lifecycle while providing knowledgeable and responsive technical support for our enterprise customers. Our customers include small and large enterprise customers and includes on-premises, and cloud based workflows. You will be responsible for issue investigation, identifying software defects, in-depth and complex repro cases across multiple products and services, workarounds and researching innovative or unfamiliar technologies. This is a complex, fast-paced, and high-throughput environment where frequent context shifting and multi-tasking is required. As an engineer on the team, there are additional expectations of leadership and expertise in multiple disciplines.Key job responsibilitiesIn this role, you will:Track, investigate, and resolve customer questions and issues by phone and email at various levels of complexity and customer impact.Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations while working independentlyCommunicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolutionDevelop and implement the most complex repro cases to identify potential software defects, misconfigurations or issues in customer environmentsUse case management tools to manage and prioritize issues based on multiple factors including customer impactAct as a role model to other support engineers, leading discussions, proactively solving issues and identifying and removing blockers for the entire teamDevelop training material and documentation for both internal and customer-facing user community portalsDeliver field support services to customers, including product troubleshooting, as well as basic implementation and ad hoc training servicesParticipate in 24x7 on-call rotation for post-sale customer supportAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, mathematics or equivalent, or 3+ years of professional or military experience- 3+ years of experience working in enterprise-level technical/customer support- 3+ years of experience with Linux operating systems, particularly with networking and system administration- 3+ years of experience with LAN configuration, Internet protocols, server applications and related troubleshooting tools ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits.The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to:- Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems- Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions- Responsible for recommending appropriate risk mitigation measures to management, including ergonomics- Available to work flexible shifts including days, nights and/or weekendFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent- Knowledge of OSHA regulations, specifically 29 CFR 1910- A minimum of 1 year in an environmental Health & Safety (EHS) related field OR; A bachelors degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personal issues in the workplace ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And, you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.CloudFront is one of AWS' largest services, at the center of almost every major Internet event. Our customers use CloudFront for fast and secure delivery of web/application content, on-demand video/music and live events streaming. As an experienced Software Development Engineer, you will build and operate cutting-edge features, delight customers and continue to scale to ever-increasing heights. This is a unique opportunity to influence CloudFront technical direction as we build our next-generation Control Plane services.Key job responsibilities* Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.* Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.* Mentor and guide the team members to solve complex problems with simple solutions.* Drive big ideas to improve the customer experience we deliver across multiple touch points, including IaC, API, and the AWS service console.* Develop high quality, testable, and maintainable user interfaces.* Work in an agile environment to deliver high-quality software.A day in the lifeAs an FEE you will solve challenging problems at Amazon and influence millions of customers, sellers, and products around the world. You will own and drive the delivery of large frontend features from planning through implementation while managing ambiguity and the pace of a company where development cycles are measured in weeks, not years.About the teamAWS CloudFront Control Plane enables customers to easily and reliably build, control and monitor their service resources. We obsess over customer experience and own a wide range of areas, including public APIs, console experience, distributed configuration management, global cache purging, highly scalable log event streaming, telemetry and analytics. We are in the midst of our multi-year journey to transform Control Plane services and further accelerate growth. We value data-driven decisions, transparency, and go out of our way to teach and learn from each other.*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And, you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.CloudFront is one of AWS' largest services, at the center of almost every major Internet event. Our customers use CloudFront for fast and secure delivery of web/application content, on-demand video/music and live events streaming. As an experienced Software Development Engineer, you will build and operate cutting-edge features, delight customers and continue to scale to ever-increasing heights. This is a unique opportunity to influence CloudFront technical direction as we build our next-generation Control Plane services.Key job responsibilities* Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.* Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.* Mentor and guide the team members to solve complex problems with simple solutions.* Drive big ideas to improve the customer experience we deliver across multiple touch points, including IaC, API, and the AWS service console.* Develop high quality, testable, and maintainable user interfaces.* Work in an agile environment to deliver high-quality software.A day in the lifeAs an FEE you will solve challenging problems at Amazon and influence millions of customers, sellers, and products around the world. You will own and drive the delivery of large frontend features from planning through implementation while managing ambiguity and the pace of a company where development cycles are measured in weeks, not years.About the teamAWS CloudFront Control Plane enables customers to easily and reliably build, control and monitor their service resources. We obsess over customer experience and own a wide range of areas, including public APIs, console experience, distributed configuration management, global cache purging, highly scalable log event streaming, telemetry and analytics. We are in the midst of our multi-year journey to transform Control Plane services and further accelerate growth. We value data-driven decisions, transparency, and go out of our way to teach and learn from each other.*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react ...

Amazon is looking for a highly-motivated Jr. Software Development Engineer (SDE)! Jr. SDEs write real software and collaborate with experienced software engineers who provide guidance and opportunities for ownership on projects that matter to our customers. As a year-round intern, Jr. SDEs become fully integrated into their teams and regularly contribute to impactful deliverables. Your design and code will contribute to solving some of Amazon's most complex technical challenges.The Jr. SDE role is part of Amazon's Jr. Developer Program - a year-round internship opportunity that offers a symbiotic relationship between work and school. Jrs. receive 1:1 mentoring throughout their time in the program, receiving guidance and insight from a full-time Amazonian on their team. Because of the internship's extended tenure, our Jrs. become immersed in an Amazon team and gain real-life technical experience. Flexible part-time schedules during the school year and full-time employment over the summer creates an environment where students can succeed in both their work and their education. Portland, OR has a growing population of Jrs, allowing for deep connections with fellow students engaged in similar roles.We are looking for students to start working with our cohort in June or September 2025.Upon successful completion of the Jr. Developer Program, the opportunity for full-time employment may be available at an Amazon corporate site.Role Highlights:• Part-time work during the school year (16 hours/week)• Full-time work during the summer (40 hours/week)• 1:1 mentoring with an experienced Software Engineer• Effective performance management and integrated opportunities for growthBASIC QUALIFICATIONS• Currently enrolled in an accredited college or university Bachelor's or Master's degree program.• Majoring in Computer Science, Software Engineering, or related STEM field.• Graduating in May/June 2027 or beyond. • Ability to work year-round until graduation (part-time during the school year and full-time during the summer).• Living within commutable distance to Portland, OR and able to work in-person year-round. This role is not offered as remote or hybrid and working hours must be conducted in person at our corporate office in Portland, OR. • Programming experience with at least one modern language such as Java, Python, or C++ including object-oriented design. ...

AWS Elemental is the world-leader in video processing products. We are looking for an experienced Product Management professional to define the future vision of our video encoding product offerings. By joining Elemental, you will be a part of supplying the best and most consistent high performance for the broadest set of feature-rich applications. You will be at the forefront of delivering customer applications and content securely anywhere in the world.We are looking for a PMT-ES who is passionate about solving customers’ problems such as ability to scale for the largest events while delivering high quality video, understands video codecs, has an ability to advocate / influence the media industry, and is interested in exploring new ways of improving video (e.g. AI/ML). This PMT-ES has demonstrated success in turning ambiguous customer needs into successful products. Candidates will be comfortable working closely with and across agile teams. This is a high visibility, high impact role that will interact with all levels of AWS leadership. The right person is naturally customer centric and thrives in a fast-paced environment that requires strong technical and business judgment, video background, and solid communication and writing skills. Bring your passion for what’s possible in the world of cloud services and join us!About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of technical (software development, network development, IT, other related) experience- 5+ years of working as a Technical Product Manager experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)- 5+ years of working as a Product Manager on video codecs ...

The Amazon Web Services Professional Services (ProServe) team is seeking a dynamic ProServe Account Executive (PAE) to join our team at Amazon Web Services (AWS). In this role, you'll be responsible for engaging new and existing customers in transformative projects involving IT Strategy, AI/Generative AI, distributed architecture, and hybrid cloud operations. You'll work closely with ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe’s customer facing relationship owner you’ll be primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW’s. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW.Your experience in selling services within the technology/consulting sector, will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies and managing CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced services sales professional, you will be responsible for: Leading business development efforts by engaging customers and driving high-value engagementsCollaborating with Amazon Global Sales (AGS) representatives to ensure a coordinated approach for key accountsCreating proposals, securing customer sign-off on Statements of Work (SOWs), and ensure successful project deliveryMonitoring ongoing projects to ensure delivery of agreed CBOs and maximize revenue potentialAdvocating for customers while balancing AWS business objectivesA day in the lifeWe're seeking a pioneering ProServe Account Executive to help establish and grow our new Retail/CPG/Food Services Industry Business Unit (IBU). This is a unique opportunity to shape the future of our retail sector services at AWS.The ideal candidate will combine entrepreneurial spirit with proven experience in developing new market opportunities. Your industry knowledge and ability to navigate complex retail transformations will be crucial in building our global team and service offerings from the ground up.About the teamAbout AWS:Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS5+ years of experience in technology sales or account management 3+ years of experience in retail or consumer package goods business developmentExperience with sales targets, business development, and driving customer satisfactionExperience with cloud technologies and IT strategiesBachelor's degree in Computer Science, Engineering, related field, or equivalent experience ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Route 53 Application Recovery Controller is seeking a Senior Program Manager to join our inclusive and high-performing team.If you are a pragmatic self-starter with a strong background in program management (especially in a complex technical environment) and are able to effectively drive cross-functional projects, we'd love to hear from you. We create high-leverage tools that impact AWS operations from a number of different angles.Route 53 Application Controller is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical cross-functional projects and programs within the Application Recovery Controller family of services. These roles require scoping and creating project plans, coordinating and driving execution, and communicating to senior management on status, risks and product changes. Cross-team coordination and project management skills are essential.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

At Amazon, we're committed to providing an exceptional customer experience while safeguarding our business from potential misuse. The Concessions Abuse Prevention (CAP) team, within Amazon Customer Service, is seeking a talented Software Development Engineer to join our mission of enhancing and securing Amazon's world-class customer service processes.In this role, you will develop innovative solutions that ensure the integrity of our customer interactions and protect Amazon's generous policies. Your work will be crucial in maintaining a seamless and positive experience for our valued customers while implementing intelligent systems to identify and prevent potential policy misuse. You'll contribute to creating sophisticated, differentiated processes for customer service interactions, with a focus on identifying potential misuse, helping to maintain our reputation as Earth's most customer-centric company. Your efforts will help strike the perfect balance between customer satisfaction and business protection.Using innovative technologies including Java, JavaScript/TypeScript, Amazon Web Services, and proprietary Amazon tools, you will build robust systems that enhance our ability to serve customers efficiently and securely. Join us in shaping the future so that Amazon remains a trusted store for millions of customers worldwide.Key job responsibilities- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.- Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.- Design and code solutions for broadly defined problems.- Work in an agile environment to deliver high-quality software.- Participate in an on-call rotation to support the services owned by the Software team.- Mentor engineers to help grow their potential.- Balance priorities between new feature development and operational work.A day in the lifeThis position involves on-call responsibilities, typically one week every six weeks. We rarely get paged after-hours as we aim for our solutions to be fault-tolerant. We work together as a team to mitigate issues and resolve them to prevent future occurrences. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, and reliable; someone who will help us build on the positive team culture we’ve been cultivating.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamOur team is dedicated to supporting new team members and helping one another grow through one-on-one mentoring and thorough, but kind, code reviews. We take code reviews seriously. We believe that good code reviews raise our code quality, grow our technical acumen, and provide opportunities to support and share knowledge with each other.We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a more well-rounded engineer and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Are you excited about revolutionizing the future of video streaming and advertising technology? AWS Elemental MediaTailor is a cloud-based service that enables content providers to deliver personalized viewing experiences at scale. Our service seamlessly inserts targeted advertising into video streams while maintaining broadcast-quality viewing experiences across all screens and devices. MediaTailor powers some of the world's largest streaming platforms through innovative server-side ad insertion (SSAI) technology. We're not just handling ad insertion – we're providing sophisticated manifest manipulation, dynamic ad decisioning, and detailed reporting capabilities that help content providers maximize their advertising revenue while delivering pristine viewing experiences to millions of concurrent viewers. As video consumption continues to shift to streaming platforms, our team is at the forefront of developing solutions that bridge traditional TV advertising with the digital future.Key job responsibilitiesDesign and implement features for our video streaming and ad insertion service that can scale to millions of concurrent viewersWrite high-quality, well-tested code that meets our operational excellence standardsParticipate in the on-call rotation to support our 24/7 video streaming servicesCollaborate with senior engineers to improve system architecture and operational efficiencyHelp identify and resolve complex technical issues across the serviceParticipate in code reviews and help maintain high code quality standardsDocument technical decisions and share knowledge with the teamA day in the lifeAt AWS Elemental MediaTailor, no two days are quite the same, but here's what you might experience: Your morning starts with deep diving into a tricky ad insertion bug that has been escalated to the team. Just before lunch, you join the team standup where you sync with colleagues across time zones on the latest developments for your team's projects. After lunch, you could be working on a design document for a new feature that enables dynamic ad replacement in live sports events, weighing trade-offs between different architectural approaches. Later, you might mentor a new teammate on how to debug a complex issue where ad insertion is failing only for certain devices, requiring you to analyze MediaTailor's internal logs. Throughout the day, you'll be working with native AWS components, collaborating with teammates, and making decisions that directly impact the streaming experience of viewers worldwide. The fast-paced nature of the streaming industry means you'll constantly be learning and adapting to new challenges while working with a team that's passionate about video technology.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Have you ever worked on a service and thought to yourself "I wish I could spend the time to rethink how this works to make it better." Well, this is your chance! AWS Elemental is the world-leader in video processing products. We are looking for an experienced UX professional to define the future vision of our video encoding product offerings. By joining Elemental, you will be a part of supplying the best and most consistent high performance for the broadest set of feature-rich applications. You will be at the forefront of delivering customer applications and content securely anywhere in the world.We are looking for a UX Designer who is passionate about solving customers’ problems such as enabling AI features for both live events and video-on-demand, understands video workflows, has an ability to advocate / influence the media industry, and is interested in exploring novel ways of improving customer video experiences. This UXD has demonstrated success in turning ambiguous customer needs into successful products. Candidates will be comfortable working closely with and across agile teams. This is a high visibility, high impact role that will interact with all levels of AWS leadership. The right person is naturally customer centric and thrives in a fast-paced environment that requires strong design and strategic judgment, SaaS background, and solid communication and writing skills. Bring your passion for what’s possible in the world of cloud services and join us!Throughout the strategy, design, and development lifecycle, you will work collaboratively with a strong design team in AIS, engineers, product managers, and executives. In addition, you will be expected to be a design thought leader and mentor other designers. Here you can truly own and mange the end to end product design life-cycle.We care about your career growth. Once you join the team, you and your manager will jointly craft a career plan and you'll review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesLead the design of useful, usable, and desirable products in a team environment.Work with leadership in design planning and goal creation.Understand customers and their needs through market analysis, customer research, and feedback.Use business requirements to assist in developing use cases and high-level requirements.Design the architecture, interface, and interaction flow of services and experiences.Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.Facilitate the design process, present and iterate design solutions.Craft, pitch, and validate long-term design strategies.Continually iterate and evolve the way we design for and learn from our customers.Chart a course for yourself and others in ambiguous situations. Mentor and develop designers within your own organization and beyond.A day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps- Experience defining and maintaining design patterns and UX standards- Experience in delivering design solutions for projects of large scope and complexity- Experience working with stakeholders to plan and execute programs that are strategic in nature- Knowledge of best practices for information architecture and design ...

The AWS Support Engineering team is seeking an experienced Operations Manager, to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing engineers resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.Key job responsibilitiesYour role and responsibilities will include:* Lead a team of Cloud Support Engineers* Complete analysis and present periodic reviews of operational performance.* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.* Make recommendations to customers about how new AWS offerings fit in their company architecture.* Champion and advocate for customer requirements within AWS (be their voice).* Work with some of the leading technologists around the world.* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.* The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of AWS customers. Strong verbal and written communication skills also a must.About the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONSEngineering, Computer Science, IT Degree or equivalent experience.7+ years’ experience in managing engineering teams in high-paced operations environment with 5+years as a senior manager with a track record of success. ...

The AWS Support Engineering team is seeking an experienced Operations Manager, to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing engineers resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.Key job responsibilities* Field technical support inquiries from customers.* Complete analysis and present periodic reviews of operational performance.* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.* Make recommendations to customers about how new AWS offerings fit in their company architecture.* Champion and advocate for customer requirements within AWS (be their voice).* Work with some of the leading technologists around the world.* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.* The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of AWS customers. Strong verbal and written communication skills also a must.About the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONSEngineering, Computer Science, IT Degree or equivalent experience.7+ years’ experience in managing engineering teams in high-paced operations environment with 5+years as a senior manager with a track record of success.Hands on Technical experience in Security technologies ...