Obetz

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities and Job Elements:* Support, mentor, and motivate your salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.Video with subtitles: https://www.amazon.com/videotourLive virtual tours: https://www.amazon.com/virtualtoursBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.The HR Manager is part of the NACF senior leadership team and collaborates with support teams (e.g. safety, finance, operations) to drive strategy, employee engagement and business results. You will own shaping and sustaining a positive team culture for all employees, including the HR team. You will have the autonomy to innovate and deploy HR strategies focused on safety, employee engagement, diversity equity and inclusion, talent management, employee relations, organizational effectiveness and workforce planning taking necessary partners along the way. You will lead a team of HR employees at various stages of their careers to leverage data, policy, process, communication and experience to drive excellence throughout the employee lifecycle and meet and exceed people and operational goals. You will understand and teach your team the importance of accurate and timely HR metrics as well as their inputs and impacts.To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details, collaborating across many teams, levels, and situations. Key job responsibilities- Lead your team to mitigate risks, leverage company tools appropriately, make high-judgment decisions and elevate the employee experience every day. Ensure practices comply with company policies, procedures and federal, state and provincial laws or regulations.- Partner with Business Leader(s) and jointly own the decisions for all people related matters. Create a culture of engagement where employees feel safe, valued, supported and respected. Leverage your HR knowledge and experience to make recommendations and decisions.- Coach and develop all levels of the HR team and operations partners. Establish talent management and development mechanisms, and hold teams accountable to equitably selecting, retaining, developing, and optimizing the performance and engagement of their teams. Act quickly when performance is not meeting expectations and effectively prioritize performance conversations.- Stay up-to-date on employee sentiment. Routinely review employee sentiment data using company tools, reporting and feedback mechanisms to understand trends, inform decisions, and address opportunities negatively impacting culture. Hold leaders and teams accountable to delivering a positive employee experience and implement action plans to drive engagement.- Champion, lead and follow-up on organizational and operational change. Engage with your team often, manage stakeholder relationships, remove barriers that impede adoption of change, and model positive change management behaviors.A day in the lifeA typical day on our team involves managing multiple priorities simultaneously - oriented on results, with excellent organizational and interpersonal skills. You will balance technical, high judgment HR work with actively engaging teams on the production floor, coaching our leaders and creating Earth’s best place to work. You will coach and support leaders through stakeholder management, talent management, organizational health, and team development strategies. You will own and create sustainable HR strategies, setting the vision, and establishing routines for the HR team through coaching and development, and holding teams accountable to exceed key people, operational, financial, and team goals.About the teamAmazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of human resources leadership or a mix of equivalent leadership experiences ...