DLS Interpreter BP (SLS-ASL), Specialty Accommodation Services

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events.

The DLS Interpreter Business Partner is a key member of our Specialty Accommodation team, providing ASL interpreting services to Amazon applicants, candidates and employees who are Deaf or Hard of Hearing. The Interpreter is a subject matter expert (SME) in ASL interpretation services and will provide consultation and collaborate across teams to solve complex problems in ASL language accommodations.
Successful interpreters are highly skilled, able to respond to changing circumstances and needs of a dynamic culture, and paves the way for a connected and trusted accommodation experience. Interpretation in this role may also involve periods of standing, and walking in a fast-paced environment with possible varied noise levels.
An Interpreter can be assigned to work primarily with a single employee for all or part of their work days, permanently or temporarily and/or the interpreter could be assigned to rotate through a large group of Deaf Employees at one or more locations.
The interpreter assignments may include (but are not limited to):
In-person and over video services for:
o Group meetings
o Events
o Meetings with individual employees
o Meetings with high confidentiality
o Meetings with sensitive information
o Highly technical content
o Recorded presentations


Key job responsibilities
• Demonstrate high quality interpretation skills between English and American Sign Language.
• Communicate well in both verbal and written English.
• Provide interpreting services for Deaf, Hard of Hearing and hearing stakeholders in a variety of settings and roles.
• Comfortable interpreting in video environment.
• Arrive to shifts and assignments on time and prepared for work. Flexible in work hours to support meetings outside of traditional business hours, including overnight and weekend requests.
• Provide effective communication in on-site services environment.
• Provide stellar customer service to both internal and external customers.
• Collaborate in a professional manner with multiple stakeholders.
• Work effectively with minimal supervision.
• Maintain a working knowledge and increased understanding of the subject matter to enable effective interpretation for all required disciplines.
• Ensure compliance with standard work, code of professional conduct, federal/state regulations, and company policy.
• Maintain system records to ensure accurate and timely documentation of interpreting assignments.
• Consult, coordinate and partner with our third-party external vendors and internal HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
• Perform outreach and training for ASL language access across geographic areas.
• Work collaboratively and professionally with other interpreters during assignments.
• Travels to various domestic locations to support meetings.
• Travel will include regional travel and possible US and international travel, dependent on business needs
• Flexibility in scheduling that will include evening and/or weekend work hours.
• Comfortable with ambiguity.
• Other duties as assigned.