New York

Come build the future with us! What unites all Amazonians (across teams and geographies) is that we are all striving to delight our customers and make their lives easier. In pursuit of delighting customers, Amazonians have developed many products and services that have transformed the way our customers live their lives and run their businesses. Together we are building the future, one innovative product, service, and idea at a time.Amazon Ads is dedicated to driving measurable outcomes for large brands, small businesses, partners (agencies and advertising software companies) and publishers. Our ad solutions—including sponsored ads, display, video, audio, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase sales, and more.We are seeking a senior marketer to develop narratives and go-to-market strategies as part of the global advertising brand marketing team. In this role, you will be responsible for developing sales enablement materials (e.g., sales pitch decks, case studies, playbooks) as well as direct-to-advertiser marketing deliverables (e.g., sponsored content, paid media campaigns, etc.) to support enterprise brands. To do this, you will dive deep into understanding industry specific customer segments and business needs, the entertainment, shopping, and advertising environment on Amazon, and marketplace dynamics. You will define the strategy for the CPG industry, develop the associated messaging, and execute on the go-to-market plan, amplifying your message across external channels. You will combine strong analytical acumen with creativity, and have the opportunity to test and scale new solutions and marketing channels.This is a highly cross-functional, high visibility role that requires you to align with sales stakeholders and advertiser objectives, which constantly adjust based on market conditions and feedback from customers. As an owner, you will not only define the marketing message for the industry you cover, but you will also need to be strong in execution of the development of sales collateral and marketing channel content, including pitch decks, blog posts, product videos, and web page content. You will also commission first and third-party research to support your key messages. And, you will hold a consistently high bar for both customer-facing and internal materials.Key job responsibilitiesYour responsibilities will include:• Developing marketing plans to drive awareness, engagement, and sales for Amazon’s advertising opportunities, including defining value propositions and playbooks• Creating compelling marketing collateral to drive engagement for enterprise advertisers • Guiding the prioritization, development, and implementation of case studies and research to communicate the benefits of Amazon’s advertising opportunities• Driving engagement using existing owned marketing channels and piloting new channels• Working cross-functionally with Marketing and Insights teams, Sales, Analytics and Insights, Product, Retail, Legal, and PR to deliver content and channel initiatives• Commissioning 1st and 3rd party research to support positioning and marketing plans• Serving as an internal advocate for customer needs; ensuring broad awareness of, and empathy for, customer pain pointsBASIC QUALIFICATIONS- Bachelor's degree- Experience building, executing, and scaling cross-functional marketing programs- Experience using data and metrics to measure impact and determine improvements- Experience presenting metrics and progress to goal to senior leadership ...

We have an exciting opportunity to lead a team of scientists to research design, build and deploy methods to measure the relative contribution of disparate ad spending across products, channels and inventories. Examples of such solutions include media mix models (MMM) and multi-touch attribution (MTA). Our goal is to provide our advertisers with the information they need to optimally allocate their ad spending across products.A day in the lifeThe team you will lead solves real-world problems by getting and analyzing large amounts of data, generate business insights and opportunities, design simulations and experiments, and develop statistical and ML models. The team is driven by business needs, which requires collaboration with other Scientists, Engineers, and Product Managers across the advertising organization. You will prepare written and verbal presentations to share insights to audiences of varying levels of technical sophistication.About the teamAmazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day!BASIC QUALIFICATIONS• 10+ years of applied ML experience in deploying ML solutions to customer facing products • 3+ years hands-on experience leading multiple ML teams to design products that satisfy a customer need • PhD in Computer Science, Statistics or related field (or requisite relevant experience) ...

We are looking for a strategic Senior Manager of UX Design to lead a team of talented designers crafting thoughtful consumer-facing experiences within the Amazon's Buy with Prime design team. Buy with Prime allows millions of U.S.-based Prime members to shop directly from brands' online stores while getting Prime shopping benefits with the convenient and trusted experience they expect from Amazon. In collaboration with our partner platforms and brands, we want to ensure that the Prime experience seamlessly enhances carefully curated shopping journeys, while aligning with their values. You will work with our internal teams and our external partners at e-commerce service providers or marquee brands to integrate Prime experiences into their consumer offerings.To be successful in this role, you must be an empathetic leader who prioritizes the success of their team, has a proven track record in coaching and mentoring highly motivated designers, excels at creative problem solving, working through ambiguity, and setting up structure to meet long-term business goals. You will not only help scale the team, but work with leaders at well-established e-commerce partners to achieve harmony between their shopping experiences and our solutions. Strategic management and influencing teams is critical to be successful in the role.Our team consists of highly specialized UX Designers, Visual Designers, Researchers, and Program Managers, collaborating with internal and external teams to deliver innovative customer-facing experiences to Prime members. As a Senior UX Design Manager, you will lead a team of individual contributors, often working across disciplines, to support a suite of products within the Buy with Prime program. You will be responsible for defining the end-to-end customer experience vision and ensuring its delivery across your team. You will drive clarity in complexity, reduce bureaucracy, and remove blockers to move the organization forward. Importantly, you will set the CX bar for your organization, champion continuous innovation, and drive better customer experiences across our product and engineering teams. You will insist on operational efficiency, create mechanisms to measure and drive influence and impact, and build strong, diverse teams with complementary skills.If this sounds interesting and motivating, we would love to talk to you!Key job responsibilities* You are a role model, mentor, and motivator* You are invested in growing people, developing talent, and creating an inclusive and inspiring environment* You bring deep expertise in multiple facets of UX design: interaction models, prototyping, visual and motion design, IA and design systems. * Drive consensus on design decisions through application of usability heuristics and data* You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment* You work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives* You are comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet)* Build and communicate empathy for the end user, aligning cross-functional peers on similar goals* You develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwiseAbout the teamThe Buy with Prime UX team’s mission is to craft experiences, enabling every entrepreneur in the world to reach every customer in the world through every channel they can imagine. We work backwards from customer needs and apply insights-driven decision making to articulate a north star vision, clarify product strategy, and define a near-term MLP that is intuitive, accessible, and scalable. We ruthlessly prioritize effort based on business needs and customer impact, establishing durable mechanisms to increase designer efficiency and raise our quality bar. Finally, and perhaps most importantly, we invest in the well-being and professional development of our people and maintain a transparent, empathetic, and collaborative culture.BASIC QUALIFICATIONS- 10+ years of design experience- 5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience- Experience leading design teams of 5 to 10 or more direct reports- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals) ...

Are you interested in shaping the future of car buying? We're on a journey to build something new! Come join our team and build new research, discovery and shopping products that connect customers with their vehicle of choice. In this role, you'll be designing new product offerings for a new customer experience on Amazon.The Vehicle Sales UX team is seeking a customer-obsessed Senior Manager, Product Design to join our team leading end-to-end experiences across the customer lifecycle. You will be responsible for defining, articulating, and championing the future vision for customer acquisition, engagement, and retention experiences. The right candidate leads with clarity and empathy, inspires others, and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.This role is for a hands-on leader who establishes a vision and strategy, scales their impact by empowering designers, and elevates the design quality of the entire team. You will partner closely with product, engineering, and business counterparts throughout the organization to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving our customers' problems, always putting their needs first.Key job responsibilities- You are a role model, mentor, and motivator.- You bring deep expertise in UX design (frameworks, interaction models, prototypes, research). You think big, framing designs in the context of the broader customer experience, and are equally comfortable diving deep into the details.- You present design work to partners and executive leadership for review, feedback, and sign-off.- You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment.- You work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives.- You are comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet).- You develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwise.A day in the lifeThe Sr. Manager of UX Design for Vehicle Sale will elevate the entire team. You will inspire and mentor UX practitioners and partners, leading projects throughout the planning, design, and development cycle. You are expected to think like an owner, always raise the quality of the CX, and be a relentless advocate for customers. You will use your organization and communication skills to bring clarity to chaos, working strategically with other team leaders and team members across the organization.About the teamYou’ll join a growing team of UX practitioners who help each other develop and thrive. You will have autonomy and ownership while contributing to the supportive culture on the team. We gather often to collaborate, ask questions, and grow together, so bring your unique skills and experience and be prepared to share, learn, and grow with us.BASIC QUALIFICATIONS- 10+ years of design experience- 5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience- Experience managing teams- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals) ...

The Amazon Digital Advertising team (ADA) focuses on leveraging Amazon’s Advertising DSP to support the digital marketing initiatives of Amazon’s own strategic businesses. Our stakeholders are the internal marketing teams across Amazon, and our mission is to develop better digital advertising programs for those businesses. We operate across marketing, program management, and new product development. This specific role will manage display and video ad programs on behalf of large 1P advertisers who prioritize marketing objectives ranging from driving brand perception to purchases.The complexity and the scale of the activities performed by the team increases as we deploy new media buying and measurement strategies and our ambition is to create a team of experts who are passionate about the opportunities available within Amazon Advertising and who relentlessly innovate on behalf of internal partners.Key job responsibilities• Identify and consolidate supply needs from advertisers and work with APS/3PX supply teams to make sure DSP supply meets these requirements (supply type, volume, performance)• Lead advertiser education presentations on the evolving DSP capabilities and expansion of supply sources within the Amazon DSP• Coordinate supply focused experimentation efforts across ADA Marketing, accelerate durable learnings• Document and share internal advertisers success with 3P team and showcase the value / impact of ADSP for 3P advertisers.• Contribute to the development of Amazon Advertising solutions by identifying feature gaps and providing requirements and corresponding business cases to internal Ad Tech teams.• Develop mechanisms that measure and drive DSP product and supply adoption by ADA Marketing teams.About the teamThe Amazon Digital Advertising (ADA) team is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our portfolio ranges from sponsored, display, video, and custom ads to insights and reporting. With tailored solutions for all businesses, we offer flexible pricing and buying models, including self-service, managed service, and programmatic to help optimize strategies.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience communicating results to senior leadership- Experience building, executing and scaling cross-functional marketing programs- Experience using Microsoft Excel to manipulate and analyze data ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.We are seeking a Senior Marketing Manager, Go-to-Market (GTM) for Expansion & Growth projects, to join our Amazon Flex Worldwide (WW) Marketing & Driver Communications team. In this role, you will lead strategic, high impact, business-wide expansion projects and growth programs, serving as the single threaded marketing leader for the associated go-to-market (GTM) strategy. You will work cross-functionally and across all countries that Amazon Flex operates in, with stakeholders at all levels, to facilitate successful expansion and growth program launches. You will create the end-to-end delivery partner lifecycle strategy; developing the plan for how we will acquire, convert, engage and communicate with delivery partners in a way that delights delivery partners and also achieves key expansion and growth program goals. This is a highly visible position; you will drive the success of large-scale and impactful programs and initiatives. You will be responsible for acting quickly to solve immediate challenges, while also using high judgement to plan program roadmaps and marketing strategies that will deliver long term benefits. The successful candidate will be self-motivated, passionate, highly analytical, detail-oriented, possess solid interpersonal and communication skills, and be comfortable working independently in ambiguous environments. You must have a demonstrated track record for building and executing complex go-to-market plans. *This role can be located in the Greater Seattle Area or NYC.*Key job responsibilities• Establish the marketing and communications goals for expansion and growth program launches. Own the end-to-end execution of marketing strategy, as well as analysis of program performance and creation of lessons learned. • Own the GTM strategy across all aspects of the customer lifecycle, including brand research, paid acquisition, conversion marketing, engagement marketing and communications. • Write marketing strategy documents and own all marketing inputs for business and technical requirements documents. Ensure clear communication and coordination of requirements to the business and development teams.• Use lessons learned to create global playbooks, toolkits and processes than enable programs to scale. • Collaborate closely with technical teams, product managers, marketing and communication stakeholders, legal, public relations, business leaders and international counterparts to deliver expansion and growth programs that scale globally.• Leverage automation to improve processes and productivity, and make recommendations to support an organization scaling at rapid pace.• Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics• Establish yourself as a motivated self-starter who flourishes with working in ambiguous, complex and challenging environments of a rapidly evolving business.A day in the life• You have project management experience and a track record of delivering on-time, within-budget initiatives that meet and achieve goals, in an extremely organized manner. • You will work with, present to and influence senior executives up to VP level.• You will own marketing program strategy and end-to-end delivery, using data and metrics to drive improvements.• You will deliver cross functional projects and work with program management, product management, business development and technology teams.• You will think strategically and creatively whilst executing operationally. You will have high attention to detail.• You will write succinct and compelling written business proposals and recommendations for senior leadership audiences.• You will manage complex roadmaps and balance contending priorities in rapidly changing environments.About the teamAt Amazon we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, partners act as their own boss. They can build their own schedule and choose from different types of opportunities all while making great earnings.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide customers, and first-party insights based on shopping, streaming and browsing signals, brands can craft innovative campaigns that help customers find and discover anything they want. Our solutions on Amazon.com, services like Twitch, Frevee, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon. Amazon Advertising is a key strategic focus for Amazon and is in a rapid and exciting growth phase.We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining an innovative team working to build a unique, world-class advertising business with a relentless focus on the customer, you’ve come to the right place.Amazon Ads Partners help brands achieve and exceed their desired outcomes through tech innovation and managed services. In order to accelerate the next phase of Amazon Ads development, we are committed to transforming the depth, scale of our partnerships with a diverse landscape of partners across a full range of independent agencies, as well as AdTech and MarTech SaaS providers. Our team builds partnerships across the advertising landscape to drive innovation and growth for all brands, including those that do not sell on Amazon.com.As Ads partners work across all ad products, supply sources and geographies, this is an exciting opportunity to drive impact widely across the business. The right candidate will be a strategic and results orientated business development leader with a proven track record developing complex tech partnerships. You will cultivate new partnership and drive revenue growth for emerging ads products. You possess great relationship-building skills and are apt to see mutually beneficial opportunities with partners in order to best represent our customers, our brands and our advertising products.The right person will manage the new business from end-to-end, including understanding market dynamics, evaluating new partnership opportunities, conducting partner outreach, negotiating term sheets and agreements and driving to execution. You are a role model for best practices for incubating new partnerships, diving deep into partners’ tech products, and improving partner performance. Your success will require close collaboration with internal cross-functional teams including Product and Tech on new product innovation designed to help brands unlock better outcomes. You demonstrate the ability to think strategically about issues, identify trends and effectively influence internal stakeholders such as Finance and Legal by earning trust and being right a lot.Key job responsibilities• Close high impact partnerships driving revenue, product adoption and strategic outcomes for Amazon Ads• Manage a portfolio of Amazon Ads partners, influencing their tech and GTM strategy• Ability to represent Amazon to C-Suite leaders at partner companies• Deep on technical business models and product integrations• Work cross-functionally across product, tech, sales, legal and finance to drive initiatives and programs• Drive innovation to address opportunities for enhanced partner growth at scale• Own robust goals for revenue, product adoption and strategic actions• Have an analytical approach to business development, leveraging data to drive decisionsInternal job descriptionBASIC QUALIFICATIONS- 5+ years of professional or military experience- 5+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Advertising seeks the world's brightest and best Technical Product Managers to lead next-generation solutions that enable advertisers to reach customers across our owned and operated sites, on other high-quality publisher sites across the web, and on millions of desktops, mobile, and connected TV devices. We start with the customer and work backwards in everything we do, including Advertising. We seek candidates who want to join a team focused on building large-scale systems that integrate across multiple sources to provide unique advertising products. These products drive marketing investments into Amazon by giving advertisers the controls and data necessary to prove the efficacy of Amazon advertising for advertisers.We are seeking a Technical Product Leader to help our advertisers grow their brands and drive sales by building industry leading tools to select the best websites, apps, and streaming devices to deliver their ads. In this role, you will drive the technical design and roadmap for a well-recognized and significant portion of our advertising business. You will coordinate complex product initiatives across internal teams and stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through product and business requirements documents. You will have a high level of comfort with ambiguity, a deeply analytical mindset with the ability to investigate complex challenges, and can effectively influence across organizations. You work backwards from the customer needs, dives deep into data to understand the issues, and drives product development to deliver those needs by working with cross-functional teams.You want to work on projects where you are implementing solutions to real problems that require creative solutions and deep understanding of the problem space. You challenge yourself and others to constantly come up with better and often disruptive solutions. You know how to work cross-functionally to create alignment and deliver results. You want to create value and impact the direction of entire industries. You will have responsibility through the full product life cycle, from product strategy, prioritization and development to adoption and iteration with global sales and account management teams.Key job responsibilities* Define business requirements based on customer needs, industry trends, and your own expertise in programmatic advertising.* Work with engineering, science, and analytics to develop a roadmap with key input-based goals to drive outcomes that meet our advertisers' goals as well as our growth goals.* Work with product marketing, sales specialists, sales, and go-to-market teams to drive our product strategy, launches, and external product perception as a leading performance and brand advertising solution.BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of end to end product delivery experience- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon Live aims to build the next generation of shopper-tainment, with a fun and entertaining way to shop. We are looking for a hands-on consumer product leader to help drive the evolution of live commerce experiences for all of Amazon, globally. This is a high-leverage role with a broad scope, and we are looking for you to have the ability to shape our thinking on how to evolve and differentiate the product offering in this space.Key job responsibilitiesThis role sits within Live's core and web experiences, and is supported by a large engineering team, UX designers, business intelligence SMEs. The Senior Product Manager Tech (Sr. PMT) is expected to work with marketing, content, and program managers to deliver great shopping and video experiences on behalf of our customers. The right person would have experience defining long-term product strategy, enjoys being customer obsessed, brings strong CX skills, technical knowledge and is comfortable with a high-level of ambiguity. They would be equally comfortable ideating on the next set of interactivity and fun experiences with UX designers, and in delivering low latency experiences on slow connections with our senior front-end engineers.They will craft and communicate a strategic roadmap and see to its execution. We move fast; and that allows PMs to deliver on a large impact in a short time frame. Our team actively invests in career growth, and we will work with you to chart a strong growth path forward. A day in the lifeYou will craft your product strategy, and then bring it to reality. You will become more comfortable working on products with complex tradeoffs. You will deeply understand and socialize our evolving needs to our customers, with your content, marketing and design partners. About the teamAmazon Shopping Videos (ASV) is an exciting new strategic program that harnesses the power of video to help millions of customers discover product inspiration, learn more about items they're interested in, and engage with talented creators and vibrant communities across the globe. We empower customers to effortlessly find relevant content and explore our expansive library of product-focused videos across our home experiences on desktop, mobile, and living room devices - as well as throughout their entire shopping journey on Amazon.We are very much a dynamic, startup-like initiative within Amazon, aiming to reinvent the way customers use video to shop. To achieve this bold vision, we are seeking motivated, thoughtful self-starters who can forge effective partnerships across our multi-disciplinary teams to drive continuous innovation.BASIC QUALIFICATIONS- 2+ years of end to end product delivery experience- 5+ years of technical product or program management experience- Bachelor's degree- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Re-imagine Amazon's moderation platforms. We're seeking a Senior Product Manager Technical who will obsess over the moderation customer experience, deliver best-in-class moderation products, and unlock new revenue opportunities for Amazon's advertising business.The mission of the Advertising Trust team is to guide advertisers through the trust lifecycle of policy, moderation, and ad placement across Amazon advertising. We create advertiser trust and protect the shopper experience across billions of ads world-wide.Advertising Trust is seeking a Senior Product Manager Tech to re-imagine our moderation platforms and advertiser experience. The ideal candidate will drive product thinking with a strong understanding of advertising standards and industry-wide trends, but with the ability to identify the best direction for Amazon, our unique offerings, and our customers. Expert product leadership is required to navigate emerging advertising trends, such as Generative AI and Large Language Models (LLMs). Our mission is to define the right moderation capabilities to protect shopper trust while helping advertisers succeed on Amazon.Key job responsibilitiesYou will define and drive product strategy and roadmaps for DSP moderationYou will talk to internal and external customers regularly to find out what they need, but also to keep a firm pulse on where the industry is trending. You’ll work with other advertising teams to deliver solutions from the moment of ad creation to the moment an ad is placed in front of a shopper.You are technical, data-driven and get into the details, perform market analyses, usability studies, and study customer usage patterns to evolve features.A day in the life• Work with customers to understand their use cases and existing solutions.• Collaborate with engineering teams to drive the product roadmaps.• Fluently translate customer needs into solutions across UI and APIs.• Address bottlenecks, provide customer input, anticipate and make trade offs and balance the business needs versus technical constraints.• Partner with multiple teams across geographic locations with varying sets of priorities to ensure a timely delivery of the solution.• Clarify and drive project commitments as well as establish and maintain clear chains of accountability.• Conduct training and outreach to internal support teams as well as external customersBASIC QUALIFICATIONS- 2+ years of technical product or program management experience- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience owning/driving roadmap strategy and definition ...

Amazon is building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are growing at an unprecedented rate with a seemingly endless range of new opportunities.We're seeking a Sr. Product Manager to work on how we bring together measurement and planning for reach across all Amazon Advertising for both internal and external customers. The person in this position will play a significant leadership role in our business and product teams. In this role, you will focus on establishing a reach reporting mechanism across all Amazon Advertising products along with playing a key role in connecting these reports to our media planning capabilities for our agencies and advertisers.You are a problem solver who is excited by hard never-been-solved before challenges, and enjoys working with tech teams collaboratively. You are passionate about leading programs that have both broad influence and unique science and technical challenges to solve, and equally comfortable interacting with business units on their business needs. You enjoy a close-knit team environment of shared responsibility. This role requires great technical expertise, and ability to dive deep into the challenges and solutions we solve on a daily basis. The ideal candidate will have an established track record of delivering large complex programs as well as effectively influencing up and across the organization.You set the product vision, define use cases, analyze customer and financial implications, and ultimately choose the most promising path for success. You will work directly with external customers to collect input, mold requirements, and release features. You drive prioritization across multiple development teams, communication with internal stakeholders, user testing with customers, and the go to market plan with product marketing. You are an evangelist of the platform, promoting new features to clients, defining success metrics, and accelerating adoption through sales teams. All while simultaneously protecting and enhancing the customer experience on Amazon.Key job responsibilities- Responsible for critical product initiatives such as the product capabilities we need to drive superior performance for our advertisers.- Set the product vision, define use cases, analyze customer and financial implications, and ultimately choose the most promising path for success.- Lead and influence across different organizations and align diverse teams to a common goal- Evangelist of the platform, promoting new features to clients, defining success metrics, and accelerating adoption through sales teams.- 100% customer focused, understanding their needs and requirements, plus anticipating future trends that will serve their needs.- Work directly with external customers to collect input, mold requirements, and release features.- Able to develop and drive high-level strategic initiatives, while roll up your sleeves, dig in and get the job done.- Be excellent at delivering results, being able to coordinate large, multi-functional projects on-time, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.About the teamThe Reach Planning and Measurement team builds self-service planning and measurement products that help advertisers gain insight into key performance metrics for their campaigns. Using Amazon's unique retail and ads data, we deliver actionable insights that advertisers can use to gauge campaign performance, optimize their budgets, and understand the impact of their spend across the entire marketing funnel. These measurement capabilities directly influence future advertising spend on Amazon Ads inventory and are strategically important in driving long-term growth.BASIC QUALIFICATIONS- 2+ years of end to end product delivery experience- 5+ years of technical product or program management experience- Bachelor's degree- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader will be responsible for defining, building and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from definition of user requirements, the role will drive product strategy, specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations ensuring that we optimize our capacity for best return to our Customers across our different objectives (quality, cost and experience primarily) and we consistently deliver on our committed goals. We are looking for a Product manager who will own and drive product management across a range of products across work item storage and ingestion, clustering, work execution user interface and quality control as well as defining and delivering additional opportunities for associate work assistance/automation. About this roleYou will be leading high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.Key job responsibilities• Define product strategy and manage the product roadmap• Develop detailed business requirements, user stories, and product specifications• Work cross-functionally in developing an idea and gaining support from all stakeholders• Overseeing and owning the overall product development and delivery• Establish metrics and key performance indicators for success• Develop go-to-market strategies to drive awareness, education and selling partner adoption• Building strong partnerships with both technical and non-technical teams such as analytics (data, system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teams• Provide differentiated insights based on key metrics, historical data and post-mortem analysis Communicate with senior management and other business/technical partners on product decisions, program status and risksBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

As a product manager tech, you create the moderation experience for small and medium businesses (SMBs), a critical growth driver for Amazon advertising. Helping SMBs succeed with advertising on Amazon requires leadership across the end-to-end advertising experience, including products, technology, and policy. SMBs are key to Amazon's local advertising strategy.You own working back from the advertiser experience to define products and technical architecture to ensure customer success and revenue growth. You collaborate cross-functionally to launch ad products to expand SMB presence on Amazon while maintaining a high bar for ad quality and compliance. The ideal candidate will drive product thinking with a strong customer obsession and awareness of industry-wide trends, with the ability to identify the best direction for Amazon, our customers, and unique advertising offerings. Our mission is to define the right moderation capabilities to protect shopper trust while helping advertisers succeed on Amazon.Key job responsibilitiesKey job responsibilitiesYou will define and drive our SMB moderation product strategy and roadmap. You will talk to internal and external customers regularly to find out what they need, but also to keep a firm pulse on where the industry is trending. You’ll work with other advertising teams to deliver solutions from the moment of ad creation to the moment an ad is placed in front of a shopper.You are technical, data-driven and get into the details, perform market analyses, usability studies, and study customer usage patterns to evolve features.A day in the life• Work with customers to understand their use cases and existing solutions.• Collaborate with engineering teams to drive the product roadmaps.• Fluently translate customer needs into solutions across UI and APIs.• Address bottlenecks, provide customer input, anticipate and make trade offs and balance the business needs versus technical constraints.• Partner with multiple teams across geographic locations with varying sets of priorities to ensure a timely delivery of the solution.• Clarify and drive project commitments as well as establish and maintain clear chains of accountability.• Conduct training and outreach to internal support teams as well as external customersBASIC QUALIFICATIONS- 3+ years of technical product or program management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition ...

Have a passion for driving change and innovation? Amazon is looking for an analytical, driven, and creative leader to join the Consumables Category Productivity (CCP) team to drive cross-functional projects for our Consumables businesses (Grocery, Health and Personal Care, Beauty, Baby, and Pets). The CCP team mission is to create business leverage through data-centric solutions and matrixed collaboration to enable new capabilities for store execution in support of customers, selling partners, and category teams. We identify ambiguous problems in line with business needs, research solutions with data-driven techniques, and build prototypes that can be scaled to production and adopted by owning stakeholder teams. This Senior Product Manager (PM) role in CCP will drive critical new features to reduce Consumables' cost to serve, including new products and capabilities to reduce customer returns and liquidated inventory for Consumables. This role will work directly with multiple internal business, technology and operations teams and leaders, vendors, and partner teams across the Consumables business.As a Senior PM within Amazon, you have the opportunity to invent new products and features on behalf of customers. You will get to work cross-functionally on driving ideas from conception to execution, developing marketing plans to drive awareness and adoption, segmenting customers and developing business models, defining and analyzing success metrics, and managing strategic projects. From Day 1, PMs are given ownership of large business areas and products, the autonomy to think strategically and make data-driven decisions, and the ability to drive significant impact to the customer experience and the business. Over your career, you will be exposed to multiple businesses and products, and pushed to grow into senior-level managers who independently run large business segments and organizations.The Senior Product Manager on the Consumables Category Productivity team will be responsible for the following: - Be a single threaded owner partnering with cross functional teams to drive your product vision. - Identify capability gaps and drive products that unlock business value, influencing and working with technology, operations and business teams and leaders. - Partner with data science and analytics teams to influence innovation on existing (or to build new) systems, tools and workflows for category management. - Be a subject matter expert in Consumables Retail processes across functions like Vendor Management, Marketing and Instock.The candidate possesses a track record of successful product development, relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, think big, and bias for action will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result. If you’re entrepreneurial and want to innovate, build, and own transformative products and features, join us in making history.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Fashion and Fitness (F2) is looking for a highly analytical, curious, and driven individual to join the Shoes team. This role is an exciting opportunity to showcase and hone skills on developing product roadmap and strategies, building business analytics, influencing tech partners on customer centric experiences, and delivering long-term growth for a multi-billion dollar P&L. This is a highly ambiguous space, and successful candidates should have a proven track record of writing SQL to pull data, using industry research to create opportunity size analyses, and strong writing skills on strategic documents to influence central team roadmaps and prioritization. You will be the face of Shoes and have an opportunity to own end-to-end strategy, where you will close parity gaps through central mechanisms, deliver strategic growth plans on behalf of head brands, and drive alignment across NAS category peers.Key job responsibilities• Establish, evangelize, and continuously audit F2 shoes priorities and flywheel• Create and prioritize F2 Shoes product roadmap and influence central product and tech teams for required resourcing and prioritization• Develop tools and mechanisms to scale selection, price, and convenience mechanisms• Understand customer and business trends to optimize and recommend Shoe capabilities and enhancements• Build and maintain healthy relationships with partner teams and stakeholders in locations around the world• Partner with other product and program managers across North America Stores to identify and influence development of new features• Define, create, and execute go-to-market strategies• Build opportunity size analyses and heuristics to highlight key areas for investment• Create reporting and tracking mechanisms to audit inputs/outputs and ensure program efficacy BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

As a Senior Product Marketing Manager for Amazon Device Solutions (ADS), you will spearhead the marketing strategy and execution for our innovative B2B products, including the Amazon Signage Stick and associated software services. Working closely with our Product, Launch, and Business Development teams, you'll craft compelling narratives and go-to-market plans that resonate with SMBs and enterprise customers in the digital signage and smart office solutions markets.Your role is crucial in establishing ADS's presence in the multi-billion dollar digital signage market. You'll drive product awareness through all channels, own a roadmap of tests to optimize the B2B customer experience, and increase conversion rates. Involved in both short and long-term strategic planning, you'll support go-to-market functions for new offerings and own key aspects of the online customer journey. This collaborative role requires balancing strategic thinking with hands-on execution to drive ADS's growth in the B2B space.Key job responsibilities- Develop and execute data-driven, multi-channel marketing campaigns for B2B audiences, including managing online traffic channels and optimizing performance through A/B testing- Conduct market research and competitive analysis to inform product positioning and marketing strategies- Create compelling content and sales enablement materials that translate technical features into B2B customer benefits- Collaborate with Product, Go-To-Market, and UX teams to define digital strategies for new product launches- Develop and manage relationships with key industry partners for co-marketing initiatives- Analyze campaign performance metrics, traffic data, and customer segment trends, providing regular insights to leadership- Lead the creation and execution of marketing strategies for major Amazon events and initiatives- Manage the marketing budget and allocate resources for maximum impact across various initiatives- Stay abreast of industry trends and collaborate with internal teams to scale best practices across markets- Utilize customer segment research to identify longer-term channel, customer, and market segment trends in the B2B space- Lead the development of marketing collateral, including product sheets, case studies, whitepapers, and presentation decks- Manage relationships with partners, integrators and customers to develop co-marketing initiativesA day in the lifeYour day might start by analyzing performance data from digital marketing campaigns for the Amazon Signage Stick. Mid-morning, you could lead a cross-functional meeting to refine the digital strategy for an upcoming product launch, discussing A/B testing plans to optimize the B2B customer journey.After lunch, you might collaborate with the creative team on this week's email campaign targeting SMB retail customers. Later, you could dive into customer segment research for long-term channel strategy insights.You might end your day planning a co-marketing initiative with a key partner or customer. Throughout, you'll balance strategic thinking with hands-on execution, driving results and optimizing the B2B customer experience.About the teamADS creates scalable, profitable B2B opportunities by leveraging Amazon's investments in devices, technologies, and infrastructure. We operate like a startup within Amazon, tackling difficult problems and building products through fast iteration. Join us in revolutionizing the B2B solution landscape, working at the intersection of hardware, software, and cloud services.BASIC QUALIFICATIONS- Bachelor's degree in marketing, communications, business, or equivalent- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- 7+ years of product marketing or digital marketing experience in B2B technology products, particularly in digital signage, IoT, or related fields- Proven track record of developing and executing successful product marketing strategies- Excellent analytical skills with the ability to translate data into actionable marketing insights- Experience analyzing marketing campaigns & traffic patterns to determine if they are meeting business objectives- Experience with content management software (CMS)- Excellent leadership skills with the ability to create and execute vision across cross-functional teams, such as Product, Sales, and Engineering teams ...

This is your opportunity to own Amazon Advertising Policy’s communications strategy and operations (internal and external), ensuring that our stakeholders (internal and external) are well-informed on our policies and changes to our policies. You will take ownership of existing mechanisms and processes, identifying opportunities for operational efficiency, and inventing new ways to broaden our reach, all while obsessing over customer's experience on Amazon by helping our Advertisers understand our policies and provide a trustworthy experience for customers. The goal of the Advertising Trust team is threefold: 1) provide a best-in-class experience for advertisers, 2) protect customers from advertisements that do not comply with our Advertising Policies, and 3) provide clear guidance for advertisers to improve. You will own achieving these goals through communications, helping Advertisers better understand our policies, and helping teams internal to Amazon track and react to evolutions of our policies. The ideal candidate will have experience managing a number of projects in a fast-paced, high-energy environment. The candidate will have experience developing communications across multiple formats. This individual should be a creative problem solver who is meticulous, customer-obsessed, and leads by example. They must also be willing to roll up their sleeves and do what it takes to get the job done while insisting on the highest standards.Key job responsibilities* Own and operate existing policy change communications processes and mechanisms, seeking opportunities to scale, drive down policy publication times, and achieve operational excellence* Assess our communications strategy holistically, looking for opportunities to improve, streamline, and increase awareness visibility* Develop a content strategy and implement new tools and mechanisms for managing and organizing all policy-related content* Invent ways to measure the effectiveness of our communications strategy* Insist on high standards for policy; review policy content for accuracy, grammar, and style, coordinating with Legal/PR/Policy Managers as needed and seeking opportunities to improve policies* Partner with stakeholders (e.g., Support, Moderation) to streamline communications and look for efficiencies* Manage communications internally within AT Policy, increasing transparency and collaboration* Maintain and update rejection communications for use with external advertisersAbout the teamAdvertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.BASIC QUALIFICATIONS- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience implementing repeatable processes and driving automation or standardization- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience in complex problem solving, and working in a tight schedule environment- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Demonstrated experience of leadership communication with executive level audience ...

At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it and advertisers can easily implement it. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place!Our team’s mandate is to launch and accelerate adoption of advertising measurement and media planning products and services that help advertisers make more informed investment decisions regarding how to optimally allocate their marketing budgets. We ensure all advertisers have access to timely and actionable insights to support comprehensive business planning, budget allocation, and outcome forecasting. With a broad mandate to experiment and innovate, we are growing with a seemingly endless range of new opportunities.As a Senior Program Manager, you are responsible for delivery and driving business growth of some of the most exciting and innovative media planning and measurement products Amazon Advertising has to offer. You are the operations and measurement expert to the client and will work closely with external clients and internal teams (sales, operations, product) to drive adoption and organize/support strategic initiatives. You are obsessively data-driven in your decision making and comfortable digging in to scientific and statistical concepts. You are detail-oriented, persistent, and concise in your communications. You care about client quality. You flawlessly execute and also care about scaling processes and tools. The ideal candidate must be willing to work hard in a fast-paced, dynamic and demanding environment.The right candidate will have experience leading medium to large products and projects, and excel at written and verbal communications. A background in digital advertising is a significant plus. You must be able to succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means anticipating bottlenecks, making tradeoffs, and balancing the needs of various key stakeholders. You will be expected to have strong opinions about tradeoffs as well as the analytical background necessary to track adoption and performance of your program. You will be able to lead a program at scale, and participate/influence other senior leaders across the company future direction-setting.Finally, you will direct in-depth market, industry, and opportunity analysis, and will work with technology and business teams to define program requirements, understand customer needs, and define success metrics and performance tracking methods for product launches. Development, testing, and delivery is performed in partnership with dedicated product teams.Key job responsibilities- Define and track KPIs for advertising measurement and planning programs.- Facilitate overall program execution, harnessing and organizing multiple external partners and internal Amazon teams across product, sales, finance and operations in the process.- Serve as the primary point of contact for client issues / face to the advertiser; relentlessly follow up to communicate, triage, and manage open issues to resolution.- Exhibit deep analytical ability, and develop expertise in Amazon’s proprietary metrics, working to constantly evolve how we analyze and communicate data to our clients.- Act as a "voice of the customer" to drive production adoption and innovation and influence roadmap decisions.- Create, update and maintain standard operating procedure documentation and other training materials. Procure and implement feedback from partner teams regarding SOP usability.- Lead presentations and trainings for clients, executives, and internal teams. Help establish network of subject matter experts within partner teams including Account Management and Sales.- Provide onboarding support, education, continuous product usage consultation, and industry best practices to ensure client success.About the teamMarketing Mix Modeling team’s mandate is to launch and accelerate adoption of advertising measurement and media planning products and services that help advertisers make more informed investment decisions regarding how to optimally allocate their marketing budgets. We ensure all advertisers have access to timely and actionable insights to support comprehensive business planning, budget allocation, and outcome forecasting. With a broad mandate to experiment and innovate, we are growing with a seemingly endless range of new opportunities.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- 2+ years of data analysis experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Ability to lead and influence across different organizations and align diverse teams to a common goal ...

As a Senior Manager in Process Improvement, you will play an instrumental role in guiding stakeholders across a range of central functions, from logistics to customer service and beyond, and addressing challenges with high potential for innovation across the business. Your work will make a difference to your organization as you create solutions to often complex or ambiguous global challenges. From leading a team to implementing long-term plans, you will be an integral part of our future innovation, helping us continually redefine and offer the best customer experience. Your key outcome will be to improve customer when interacting with a pickup point.Key job responsibilities- Manage external partners to deploy initiatives or enhancements focused on improving customer experience and delivery success.- Influence internal teams, as transportation or customer service, to optimize logistics and delivery processes.- Define optimal transportation configurations and implement changes on the logistics processes to adapt to customer needs.- Carry out team and organizational reviews and assess key performance metrics. - Define data-led approaches to programs and ways of working.- Resolve business-critical and persistent problems. - Define departmental strategies and structures when expanding pickup points networks.A day in the lifeThe Process Improvement Specialist is obsessed with ensuring excellent customer experience and delivery success. You will use key metrics to monitor performances, report internally and externally and influence the implementation of process changes and new programs/initiatives. You will work alongside a variety of product, tech, operations, and business stakeholders to drive business-critical programs. You will challenge and guide external teams to ensure the timely progress and completion of their deliverables, coordinate their efforts, and address a lack of traction or adoption where necessary.About the teamThe 3P Quality team is spread across all regions (EU, NA and APAC) with representatives of this team focused on the management of external partners to deliver optimal results. This team works in close collaboration with 3P Network Management and 3P Expansion teams, to ensure every decision taken balances network health, speed and CX. The team also collaborates with internal teams as Global Transportation, Tech, Product, or Customer Services teams to define the customer journey when interacting with a 3P pickup point location.BASIC QUALIFICATIONS- A degree- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in program or project management- Experience in managing external stakeholders- Developed data analysis skills and tools (SQL, Python, or other computational tools) ...

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.Key job responsibilities- Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input- Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues- Serving as an escalation point, owning resolution of the most complex, cross-organizational issues- Communicating directly with internal teams to investigate, define workarounds, and resolve defects- Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms- Prioritizing issues using case management tools based on customer impact- Contributing to training and documentation for internal and external users- Automating standard procedures through scripting and data APIs to analyze high-volume transaction data- Proactively identifying solutions, communicating trends, and suggesting customer experience improvements- Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting- Driving continuous improvement and shaping support strategy and technology approach- Identifying emerging issues and influencing product prioritization through technical investigationBASIC QUALIFICATIONS- 6+ years of experience in technical troubleshooting or similar- 5+ years experience in demand or supply-side programmatic advertising- Desire to work in a customer-facing capacity to deliver technical implementations and solutions- Experience in technical writing or documentation- Proven track record of executing SQL queries, ranging from basic to intermediate levels, on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues- Deep understanding of the programmatic advertising business landscape, including the ad ecosystem components such as bidding engines, auctions, pixels, tag managers, and other technical elements to effectively diagnose and resolve complex, platform-related issues ...