New York

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way.Key job responsibilities* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. * Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. * Build customer skills and proficiency with Connect. * Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. * Develop account plans in conjunction with field teams. * Meet annual revenue targets through increased adoption of Connect. * Work with partners and ISVs to extend reach & drive adoption of AWS solutions.A day in the lifeThe Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years’ experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.- 5+ years of business development, partner development, sales or alliance management experience.- 7+ years of experience driving technology initiatives- Experience with managing complex, multi-stakeholder projects and delivering solutions.- Six Sigma, PMP or SAFe certified or related experience.- Bachelors or equivalent experience ...

Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon and the leader in providing secure, reliable, scalable, and innovative services that help over a million businesses, governments, education, and not for profits across the globe scale and grow! AWS provides a wide set of scalable services to meet customer needs.The AWS Global Deal Strategy and Programs (GDSP) organization is responsible for the Private Pricing Program. The Private Pricing Analytics and Insights (PPA&I) team owns building scalable analytical solutions that enable the GDSP organization with actionable insights to make data-driven decisions. This role will focus on Data Engineering, and Analytics related to the Private Pricing Program, requiring deep technical skills, strong business acumen and a deep analytical background to provide actionable data-driven insights and decision support.As a Senior Data Engineer on this team, you will drive efficiency in data handling processes, setup product analytics, drive advanced analysis and build new metrics which are key inputs to improve the health, scale and growth of the Private Pricing Program. You will work collaboratively with the business leaders (including the VP of Private Pricing), operations, and engineering teams on many non-standard and unique business problems and support business initiatives by collecting required and related data from external/internal sources.The ideal candidate should have strong communication skills and ability to prioritize effectively to ensure timelines are met. You will own projects E2E, from engaging with customers to production and delivery of a suite of tools used by the organization to make key business decisions. You should be a self-starter, comfortable with ambiguity, able to think big and be creative (while still paying careful attention to detail). You think in terms of architecture, not just code. You proactively work to improve the consistency and integration between your team’s BI solutions and any related systems or artifacts.Key job responsibilities Owning the design, development, and maintenance of scalable solutions for ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs• Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using AWS services and internal tools• Build and deliver high quality data sets to support data scientists and customer reporting needs.• Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers• Translate basic business problem statements into analysis requirements.• Use analytical and statistical rigor to answer business questions and drive business decisions.• Find and create ways to measure the customer experience to drive business outcomes.• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.• Write queries and output efficiently, and have in-depth knowledge of the available in area of expertise. Pull the needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert to make it analysis-ready.• Recognize and adopt best practices in reporting and analysis: integrity, design, analysis, validation, and documentation.• Troubleshoot operational quality issues.• Review and audit existing jobs and queries.• Recommending improvements to back-end sources for increased accuracy and simplicity.About the teamDiverse Experiences:AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture:Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...

The Data Operations and Engineering team in the Application Security Organization is seeking a creative, curious, and ambitious Senior Data Engineer to design, build and optimize the data infrastructure that powers Amazon's security monitoring and analytics solutions. You will play a key role in building highly scalable and reliable data pipelines that ingest, process and serve security data at a massive scale across Amazon's systems.In this critical role, you will collaborate closely with Industry Specialists, Software Engineers, Security Engineers, and Product Managers to understand data requirements. You will architect data models, build ETL/ELT pipelines, and implement data distribution layers that enable advanced security use cases like threat detection, incident response, forensic analysis and data exploration. With your keen data engineering skills, you will empower AWS SOC to derive insights from our security telemetry data and drive continuous improvement of Amazon's security posture.This is a unique opportunity to join a world-class team and have a direct impact on safeguarding Amazon's infrastructure and customer trust. We are looking for an exceptional data professional with deep expertise in distributed data systems and big data technologies on AWS. You will thrive in our dynamic environment by driving innovation, setting best practices, and mentoring other engineers.Key job responsibilities• Architect and build scalable data pipelines for ingesting, processing and serving security data from diverse sources across Amazon• Design and implement data models, storage solutions and distributed processing frameworks for security analytics workloads• Collaborate with data scientists to build features, transformations and serving layers for machine learning models• Optimize data engineering systems for performance, cost, reliability, recoverability and security• Automate data quality monitoring, testing and validation processes• Partner with software engineering teams to seamlessly integrate data solutions with security applications and servicesAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Knowledge of distributed systems as it pertains to data storage and computing- Experience building production data pipelines and processing frameworks on AWS ...

Amazon Worldwide Advertising is one of Amazon's fastest growing and most profitable businesses. Partner Experience and Growth (PEG) team leverages advanced analytics and experimentation to unlock value for our advertising partners and mutual customers i.e. the advertisers. The Science charter in PEG spearheads these efforts by optimizing the onboarding journey and providing data-driven insights to agencies and tool providers in the Amazon Ads ecosystem. Our proprietary tools provide granular visibility into what's working across audiences, creatives, targeting strategies, and more. These custom algorithmic recommendations uncover growth opportunities previously hidden in the data fog. Partners can confidently allocate budgets based on predicted performance, unlocking improved return on ad spend. And advertisers reap the benefits through expanded brand awareness, increased sales, and stronger customer loyalty over time.Key job responsibilitiesYou will participate in driving features from idea to deployment, and your work will directly impact millions of customers.You are going to love this job because you will:Map business requirements and customer needs to a scientific problem.Align the research direction to business requirements and make the right judgments on research/development schedule and prioritization.Research, design and implement scalable machine learning (ML), natural language, or supervised and unsupervised models to solve problems that matter to our customers in an iterative fashion.Mentor and develop junior scientists and developers who work on science problems in the same organization.Stay informed on the latest machine learning, natural language and/or artificial intelligence trends and make presentations to the larger engineering and science communities.Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing clear explanations on proposed solutions and their potential impact.About the teamThe Partner Science team’s vision is to drive the Advertising Partner flywheel by infusing science-based interventions at all stages of their journey with Amazon Ads including demand generation, partner selection, partner engagement, partner competition and innovation, ultimately improving the partner managed advertiser experience. We drive the vision by attracting and growing top scientist talents in an innovative, experimental, and collaborative culture. BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Bachelor's degree- Experience with statistical models e.g. multinomial logistic regression ...

Come build the future of smart security with us. Are you interested in helping shape the future of devices and services designed to keep people close to what’s important?ABOUT RINGWe started in a garage in 2012 when our founder asked a simple question: what if you could answer the front door from your phone? What if you could be there without needing to actually, you know, be there? After many late nights and endless tinkering, our first Video Doorbell was born.That invention has grown into over a decade of groundbreaking products and next-level features. And at the core of all that, everything we’ve done and everything we’ve yet to build, is that same inventor's spirit and drive to bridge the distance between people and what they care about. Whatever it is, at Ring we’re committed to helping you be there for it.(https://www.ring.com)ABOUT THE ROLEThe Senior Data Scientist within Ring Data Science and Engineering plays a pivotal role in shaping how we carry the voice of our customers. We strive to understand their behaviors and preferences in order to provide them with the best experience connecting with the places, people and things that matter to them. This role will build scalable solutions and models to support our business functions (Subscriptions, Product, Customer Service). By leveraging a range of methods including statistical analysis and machine learning, you will explain, quantify, predict and prescribe in support of informing critical business decisions. You will translate business goals into agile, insightful analytics. You will seek to create value for both stakeholders and customers and inform findings in a clear, actionable way to managers and senior leaders.Key job responsibilities- Drive shared understanding among business, engineering, and science teams of domain knowledge of processes, system structures, and business requirements.- Apply domain knowledge to identify product roadmap, growth, engagement, and retention opportunities; quantify impact; and inform prioritization.- Advocate technical solutions to business stakeholders, engineering teams, and executive level decision makers.- Lead development and validation of state-of-the-art technical designs (data pipelines, data models, causal inference, predictive models, data insights/visualizations, etc)- Contribute to the hiring and development of others- Communicate strategy, progress, and impact to senior leadershipA day in the lifeTranslate/Interpret • Complex and interrelated datasets describing customer behavior, messaging, content, product design and financial impact.Measure/Quantify/Expand • Retrieve, synthesize, and present critical data in a format that is immediately useful to answering specific questions or improving system performance. • Analyze historical data to identify trends and support decision making. • Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters. • Provide requirements to develop analytic capabilities, platforms, and pipelines. • Apply statistical or machine learning knowledge to specific business problems and data.Explore/Enlighten • Formalize assumptions about how users are expected to behave, create statistical definition of the outlier, and develop methods to systematically identify these outliers. Work out why such examples are outliers and define if any actions needed. • Given anecdotes about anomalies or generate automatic scripts to define anomalies, deep dive to explain why they happen, and identify fixes. • Make decisions and recommendations. • Build decision-making models and propose solution for the business problem you defined. • Conduct written and verbal presentation to share insights and recommendations to audiences of varying levels of technical sophistication. • Utilize code (Python/R/SQL) for data analyzing and modeling algorithms.BASIC QUALIFICATIONS- Bachelor's degree- 4+ years of data scientist experience- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- Experience with statistical models e.g. multinomial logistic regression- 5+ years of hands-on experience in modeling and analysis, and in deploying machine learning / deep learning models in production. ...

Amazon Advertising's Brand Innovation Lab is seeking a talented and passionate Senior Design Technologist to craft customer-obsessed digital experiences. Our team is dedicated to helping advertisers promote their brands on Amazon in innovative and creative ways.Applicants should possess a comprehensive understanding of the current and emerging trends in web technology, with a critical awareness of their implications on user-centered design. You should have strong communication skills and expertise in a wide range of technologies, including React/JavaScript/NodeJS, HTML/CSS, XML/JSON, Adobe Creative Suite, WCAG AA/accessibility standards, and GenAI/LLMs. Experience with Figma and AWS is also required.You are customer-obsessed, detail-oriented, and adept at working on highly technical teams while collaborating effectively with non-technical creative counterparts. You excel in improving team standards, writing thorough documentation, and managing multiple projects in a fast-paced environment with a high degree of autonomy. You can translate business requirements into exceptional customer experiences by prioritizing the customer perspective and maintaining relentlessly high standards.Equally passionate about design and development, you possess strong front-end development skills, a creative problem-solving mindset, and a keen eye for world-class functional design. You will contribute disruptive ideas for conceptualizing, creating, and delivering branded shopping experiences for millions of customers worldwide. Your work will span across platforms such as desktop, mobile, Fire tablet, Fire TV, Alexa, Twitch, Amazon Live, and other Amazon properties.To apply, please include your online portfolio and examples of your processes to demonstrate your suitability for this role.Key job responsibilities- Own the end-to-end development process and deliverables from a design and technical perspective and deliver high quality, bug free code.- Provide design and technical leadership; work closely with business teams in development of campaign strategy, use cases, and technical requirements- Concept first-to-market innovations that utilize Amazon’s canvas alongside creative counterparts- Prototype new features and products, tackling ambiguous challenges that affect the global team.- Optimize internal processes and tooling for broader impact, strategically aligning initiatives to maximize revenue and influence- Present work to peers, product teams and Senior leadership- Provide leadership, mentor, and coaching to your immediate and extended team on the latest industry trends, tooling, and best practices in web development and design- Expand your influence by collaborating with partner teams, increasing productivity and effectiveness within the Brand Innovation Lab.A day in the lifeAmazon Brand Innovation Lab's Design Technology team works on custom development and prototyping with advertisers, 1p teams, and agencies. We focus on the conception, prototyping, and execution of branded custom experiences across the Amazon canvas. In agencies, such roles are often called Creative Technologists.You will split your time between execution and strategy. You will contribute to the definition of new ad products, pre-sales prototypes, and custom campaign executions, all while working directly with Art Directors, Copywriters, Creative Directors, Interactive Experience Designers, Product Managers, Producers and Account teams.You will lead the research, prototyping, and development of large, first-to-market digital experiences that set new standards for design and technical excellence. This role requires a blend of tactical expertise and strategic influence to amplify your impact across global teams and projects. You will play a pivotal role in shaping how brands are perceived and interacted with on Amazon’s many surfaces at a global scale.About the teamYou will work under the guidance of Brand Innovation Lab's Global Head of Design Technology and Experience Design, collaborating closely with other creatives (including art directors, copywriters, and fellow designers), design technologists, and program managers. Additionally, you will be responsible for communicating with both internal partners (including Sales, product, and engineering teams) and external stakeholders to deliver innovative results through all stages from concept development to final execution.BASIC QUALIFICATIONS- 4+ years of front-end technologist, engineer, or UX prototyper experience- Have an available online portfolio- Have coding samples in front end programming languages- Experience developing visually polished, engaging, and highly fluid UX prototypes- Experience collaborating with UX, Product, and technical partners ...

Want to build at the cutting edge of immersive shopping experiences? The Visual Innovation Team (VIT) is at the center of all advanced visual and immersive content at Amazon. We're pioneering VR and AR shopping, CGI and GenAI. We are looking for a Design Tecnologist who will help drive innovation in this space who understands technical problems the team may face from an artistic perspective and provide creative technical solutions. This role is for if you want to be a part of:- Partnering with world-class creatives and scientists to drive innovation in content creation- Developing and expanding Amazon’s VIT Virtual Production workflow. - Building one of the largest content libraries on the planet- Driving the success and adoption of emerging experiences across AmazonKey job responsibilitiesWe are looking for a Design Technologist with a specialty in workflow automation using novel technologies like Gen-AI. You will prototype and deliver creative solutions to the technical problems related to Amazon visuals. The right person will bring an implicit understanding of the balance needed between design, technology and creative professionals — helping scale video content creation within Amazon by enabling our teams -- to work smarter, not harder.Design Technologists in this role will:- Act as a bridge between creative and engineering disciplines to solve multi-disciplinary problems- Work directly with videographers and studio production to develop semi-automated production workflows- Collaborate with other tech artists and engineers to build and maintain a centralized suite of creative workflows and tooling - Work with creative leadership to research, prototype and implement the latest industry trends that expand our production capabilities and improve efficiency A day in the lifeAs a Design Technologist a typical day will include but is not limited to coding and development of tools, workflows, and automation to improve the creative crew's experience and increase productivity. This position will be focused on in house video creation, with virtual production and Gen-Ai workflows. You'll collaborate with production teams, observing, empathizing, and prototyping novel solutions. The ideal candidate is observant, creative, curious, and empathetic, understanding that problems often have multiple approaches.BASIC QUALIFICATIONS- 6+ years of front-end technologist, engineer, or UX prototyper experience- Have coding samples in front end programming languages- Have an available online portfolio- Experience developing visually polished, engaging, and highly fluid UX prototypes- Experience collaborating with UX, Product, and technical partners ...

The Ads Measurement Science team in the Measurement, Ad Tech, and Data Science (MADS) team of Amazon Ads serves a centralized role developing solutions for a multitude of performance measurement products. We create solutions which measure the comprehensive impact of their ad spend, including sales impacts both online and offline and across timescales, and provide actionable insights that enable our advertisers to optimize their media portfolios. We leverage a host of scientific technologies to accomplish this mission, including Generative AI, classical ML, Causal Inference, Natural Language Processing, and Computer Vision.We are hiring a Senior Economist on the team to develop the next generation of incrementality measurement products, capturing the effect of advertising in driving sales as well as the effects of measurement tools on advertiser engagement with Amazon. As a Senior Economist on the team, you will lead the design, implementation, and validation of large-scale causal inference methodologies to capture these properties. You will communicate your results with science and business leaders, and partner with other scientists and engineers to carry solutions into production.Key job responsibilitiesLeverage deep expertise in causal inference to develop robust, causally grounded ads measurement solutionsDisambiguate problems to propose clear evaluation frameworks and success criteriaWork autonomously and write high quality technical documentsPartner closely with other scientists to deliver large, multi-faceted technical projectsShare and publish works with the broader scientific community through meetings and conferencesCommunicate clearly to both technical and non-technical audiences and leadersDrive the roadmap of key projects within the teamWork effectively with others to build consensus on contentious issuesMentor more junior scientists and participate in the hiring processBASIC QUALIFICATIONS- PhD in economics or equivalent ...

Amazon Logistics (AMZL) is changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but the entire industry. In order to meet the needs of millions of customers worldwide in an environment where speed is of the essence, we are consistently looking for the next breakthrough or innovation which will disrupt the delivery business and enable a step change in the way millions of customers get their orders. If the notion of leading engineering projects amongst the world’s brightest talent to full potential excites you; if the idea of using ground-breaking technologies to develop last mile logistics systems in the multi-national juggernaut that is Amazon has your attention, then keep reading.Are you an innovative leader that wants to design the next generation of world-class equipment for delivery stations? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment appeal to you? If so, we have the job for you! The WW Equipment Engineering Innovation team is searching for an innovative and solutions-oriented engineer to lead the initiative of developing and delivering current and next generation equipment for our world-class delivery stations. This is a unique opportunity at a critical juncture in Amazon’s growth to drive end to end equipment development, work with vendor across the world to increase vendor’s design and manufacturing capability and drive internal and external equipment quality control mechanisms. We are looking for a hands-on leader with experience in any of the following areas; Production Part Approval Process (PPAP), Manufacturing/Mechanical Plant Engineering, First Article Inspection (FAIR). In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our last mile delivery systems. To be successful in this role you will need to be able to influence and work with senior leaders across multiple organizations and geographies. You will work with organizations such as Worldwide (WW) Engineering and Design, WW Tech SME, Last Mile Delivery and Tech as well as Operations to innovate at scale and drive the development roadmap. You will manage large, complex initiatives, and advocate on behalf of the customer to develop the next generation of AMZL delivery station. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on the medium and long term, incremental and radical innovation of process infrastructure, equipment and standards for launch and legacy delivery stations. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.Key job responsibilities- Act as the WW technical expert for equipment development. This includes taking a leading role in equipment testing and validation. - Lead idea generation for innovative design/equipment solutions to existing operational problems.- Create documentation for equipment solutions, such as design definitions, quality specifications, assembly instructions and equipment design standards, etc.- Generate structured plan to turn innovative equipment design solutions from ideas to assessment, pilot and finally expansion- Own and deliver against plans, providing network reporting, financial approval and leadership approval for all stages of program progression- Act as technical expert in area of ownership, providing technical expertise to other Engineering teams, alongside providing technical challenge for suppliers and partners- Build large-scale business proposals based on innovation designs for WW Ops Engineering, often with ambiguity; collaborate with WHS, Planning, Launch, Procurement, Finance, HR, external partners and product teams to ensure project completion (on time and within budget)- Ensure customer satisfaction by following through with requests and ensuring needs are met as accurately and immediately as possible- Own internal process innovations across the Engineering Org, including owning road-mapping and planning for given area of responsibility and ensuring roadmap is delivered- Coordinate with Tech/Software teams, driving the operational execution of software enhancements as well as ensuring the software supports the physical design/process innovations- Up to 50% regional and WW travel depending on business needsBASIC QUALIFICATIONS- Bachelor’s degree in Science, Engineering, Technology and Mathematics (or equivalent related experience)- 5+ years of progressively responsible experience in the specialty- Experience in any of the following areas; Production Part Approval Process (PPAP), Manufacturing/Mechanical Plant Engineering, First Article Inspection (FAIR).- Experience with introducing new vendors and vendor technical quality management. - Experience with introducing new equipment from concept all the way through validation and execution?- Experience with automated material handling equipment, and systems inclusive of robotics and high-speed manufacturing- Experience with process design based on Lean Principles- Experience in Capital project management, must involve ownership/management of engineering design project- Experience using business/technical software like MS Excel, MS Project, and CAD software ...

We are seeking an experienced Program Manager to lead our External Fulfillment third-party logistics (3PL) network expansion. This strategic role will shape how Amazon leverages 3PL partnerships to enhance our fulfillment capabilities with greater flexibility, cost-effectiveness, and faster market deployment. In this dynamic position, no two days are alike as you'll interface with multiple aspects of the business, from operations and technology to strategic planning and partner management.Key job responsibilitiesLead the development and execution of strategic programs that enable Amazon's External Fulfillment organization to scale effectively through standardized processes, technology improvements, and successful 3PL site launches.- Drive standardization and change management processes across External Fulfillment operations, supporting 3PL scaling and new launches- Establish and maintain robust PMO processes, including project prioritization and stakeholder management- Develop and implement integrated support models connecting 3PL operations with Amazon's ecosystem- Lead critical technology improvements and cost optimization initiatives in partnership with internal/external stakeholders- Oversee new 3PL site launches and capacity expansion programs- Design and execute business review frameworks and governance structuresNote: Position might require up to 10-40% travel, primarily to 3PL sites.A day in the lifeAs a Program and PMO Manager for External Fulfillment, you'll operate at both strategic and tactical levels to drive our 3PL network's ambitious growth. Your day might begin with addressing immediate operational challenges alongside 3PL partners, shift to leading cross-functional meetings on scalability initiatives, and end with developing long-term strategic frameworks. This dynamic role requires exceptional adaptability as you toggle between hands-on operational support and high-level strategic planning. Whether you're building future-focused solutions or resolving immediate challenges, each day brings unique opportunities to shape the future of Amazon's External Fulfillment network.About the teamThe External Fulfillment organization at Amazon manages our third-party logistics (3PL) partnerships, including performance management across our network. Within this organization, you will join the North America External Fulfillment Strategy team, where we're responsible for the strategic direction, sourcing, and implementation of 3PL solutions. Our team's mission is critical to expanding Amazon's network capacity through innovative and efficient partnerships while ensuring seamless integration with our fulfillment ecosystem.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Amazon Advertising seeks a strategic business partner to provide data insights to its Ads Sales Team responsible for influencing new ad product and feature development. We are looking for a top analytical mind to develop key performance indicators to provide guidance for new sales initiatives and product feature launches.This role will work closely with both Sales and Product stakeholders to determine the long-term strategy on how best to delight Amazon's customers and drive long-term success.A successful candidate will embrace ambiguity and combine deep analytical skills with strong business acumen to deliver results in a fast-paced environment.Key job responsibilitiesManage and execute entire projects or components of large projects from start to finish including project management, data gathering and analysis, problem solving, and clear communication of insights and recommendations.Develop quantitative models necessary for evaluating technology product/feature adoption.Build, iterate, and automate financial reports, metrics, and scorecards to support short and long-term planning while working closely with Business Intelligence Engineers (BIE).Provide financial reporting on the performance of the business and contribute deep-dive analyses and insights for Weekly/Monthly/Quarterly Business Reviews.Partner with cross functional teams such as Product, Sales, Analytics, and broader Finance teams for automation and scalability.Audit business/financial performance regularly and coordinate with other stakeholder teams including Product and partner Finance teams.Provide strategic support to Stakeholders to aid in prioritization of focus to deliver key business objectives. A day in the lifeThe successful candidate will be comfortable with ambiguity and have highly respected business acumen. This role partners directly with cross-functional leadership and multiple Advertising Finance teams, and requires a combination of strong communication and technical skills.About the teamThe Sales and Partner Enablement (SPE) org drives product and program initiatives that make it easier for Sales to engage with and deliver on advertiser and agency needs.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 2+ years of applying key financial performance indicators (KPIs) to analyses experience- 2+ years of creating process improvements with automation and analysis experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...

We are seeking a highly analytical and future-focused Senior Finance Analyst to join the US Fresh Finance Team. As the Senior Finance Analyst supporting Fresh Grocery Online, you will own annual and long-range planning, partner with leaders across the business to scope and refine initiatives that drive growth, and craft the monthly growth story narrative to leadership. Your insights will help advance product development as you balance revenue growth while concurrently improving profitability. This role is highly visible, with opportunity to partner with leaders across Marketing, Retail Operations, and Product organizations to drive a cohesive business plan and narrative. Grocery is a key investment area for the company and growing rapidly, so there will be opportunity to increase scope and exposure in this role.Key job responsibilities• Lead long-range planning for topline by working with business teams to model a) changes to our network design and store entitlement sizing, and b) the impact of new product features and growth initiatives• Partner with finance lead and business teams to build financial models that generate insights to drive business decisions for strategic initiatives. Make judgment calls using your understanding of Amazon's topline structure• Partner with finance lead to deliver monthly financial close. Create scalable processes, and use advanced MSExcel functions to invent and simply, improve quality, and reduce audit timeline.• Partner with finance team to standardize and automate forecasting while simplifying and improving forecast accuracy• Act as subject matter expert (SME) for Grocery's Shipping Revenue, working closely with business partners to capture entitlement and risks during planning cycles (Gui, OP) and elucidate trends during monthly reviews• Create effective business partnerships, manage competing priorities, and provide guidance based on data analysis during unexpected events• Participate in hiring, developing, and mentoring peers and team members. Seek and leverage diverse perspectives in all activities.• Contribute to work life harmony by being a positive, collaborative, and effective influencer to new team members.About the teamThe Grocery Finance organization is dedicated to shaping the long-term strategy and future of grocery, omnichannel and new physical store formats across Amazon.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience ...

The Amazon Advertising (Ads) Sales FP&A team is seeking a highly motivated Senior Financial Analyst to join the FP&A team to enhance and streamline foundational aspects of our reporting to drive consistency and analytics across our global sales team. This includes holistic ownership of productivity, country level P&Ls, Benchmarking and cost of service analytics.This role requires an individual with excellent analytical abilities, outstanding business acumen and strong interpersonal skills to partner with Finance, Sales, Analytics, and Product teams. The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment with exposure to senior leadership. This role is currently an “individual contributor” position.Key job responsibilities- Partner with the Analytics team to both centralize and automate our reporting to drive insights around key metrics (e.g. Revenue, OPEX, Productivity, Inputs, Retention) for the Global Advertising Sales team- Build, iterate, and automate financial reports, metrics, and scorecards to support short and long-term planning- Establish cost of service analytics and validation- Help establish revenue and cost flash reporting- Contribute with analyses and insights in Quarterly and Monthly Business Reviews- Ad hoc business supportA day in the lifeThe successful candidate will be comfortable with ambiguity and have highly respected business acumen. This role partners directly with cross-functional leadership and multiple Advertising Finance teams, and requires strong communication and technical skills.About the teamThe Amazon Ads Sales FP&A team is seeking an experienced and highly motivated Senior Financial Analyst to join the FP&A team to enhance and streamline reporting across Ads Sales finance.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- Experience working with Excel as well as large-scale data mining and reporting tools (i.e. SQL, Python, MS Access, Essbase, Cognos) and providing recommendations based on results of ad hoc analyses to management for decision making. ...

Over $500 billion is spent each year on digital advertising worldwide, all while the industry experiences foundational changes in terms of media advertisers want to buy, how potential customers spend time online, and an ever evolving privacy landscape. Amazon Advertising Finance is looking for a Financial Analyst to support our Ad Tech team as they build products to help our advertisers reach customers and drive outcomes, across Amazon properties (e.g., Amazon.com, IMDb TV, Twitch, Fire TV, and Amazon Music), as well as tens of thousands of third-party (3P) websites and apps. This role will work hand in hand with the product team, sales team, and other finance members to size the potential opportunity of new product launches, set goals/targets, analyze petabytes worth of data, make suggestions based on analysis, and write strategy documents.Key job responsibilitiesPartner closely with the business to size the opportunity (customers, ad spend, etc.) of new product launchesAnalyze rich supply, demand, and auction/bidding, data in order to provide tangible insights that influence real-time decision makingEstablish new metrics to track and communicate business healthWrite 1-6 page strategy documentsParticipate in and lead parts of the quarterly guidance and yearly operational plans, including revenue forecastingBASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 3+ years of tax, finance or a related analytical field experience- 2+ years of applying key financial performance indicators (KPIs) to analyses experience- 2+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience ...

Within Amazon Delivery, the Hub Pickup and Return Points (PARP) and Hub Delivery Partner programs offer innovative and cost-effective delivery methods to delight customers globally. PARP operates a global network of lockers, counters, and 3P operated locations where customers can pick up packages at their convenience. Hub Delivery partners with small business owners to deliver packages to their local area to earn extra income for their business while solving delivery challenges for dense urban and very rural areas. This Senior Financial Analyst role will work across both these areas (approximately 50% on each) and partner with Finance peers supporting these programs to deliver scalable reporting solutions and process improvements needed to provide data driven insights and quality Finance processes as these businesses continue to scale. The Senior Financial Analyst will work closely with the finance and business teams to understand data and reporting needs and current processes and quickly build and deploy solutions. The ideal candidate will combine strong data and analytical skills with finance and business acumen. The ideal candidate will also have a strong Learn and Be Curious mindset to gain new skills and explore best practices across Amazon.Key job responsibilities- Providing analytical support to the PARP and Hub Delivery businesses to report on key metrics and performance to plan and surface insights for action- Improving worldwide and regional level reporting and scaling existing processes and tools across countries- Owning recurring reporting mechanisms (e.g. dashboards, WBR, HC reporting)- Automation projects, including use of SQL/Quicksight/Redshift and AI tools where applicableBASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 3+ years of tax, finance or a related analytical field experience ...

Amazon seeks a talented professional to work within its Corporate Development organization. The person in this high-visibility role will be responsible for helping to evaluate a wide range of business opportunities, including M&A, investments and other strategic opportunities. In addition, the person in this position will assist in due diligence; conduct extensive research on industries, potential partners, and investment strategies; and communicate findings and recommendations to our senior management and executive team.This position plays a key, active role on a small team that drives corporate transactions across businesses at Amazon. The person will support decision-making by senior management by leading the financial analyses and thinking that guide strategy formation. Many assignments will be highly ambiguous and require an independent, intellectually curious individual who can frame situations through multiple lenses including of the end-customer, business owner and corporate finance professional.BASIC QUALIFICATIONS• Bachelor’s degree• 3+ years of corporate development, private equity, investment banking (coverage or M&A) experience with a focus on technology, media, entertainment, e-commerce/retail, grocery, health care, or advertising industries ...

The Grocery Finance organization is dedicated to shaping the long-term strategy and future of grocery, omni-channel and new physical store formats across Amazon. As the Sr Financial Analyst within FP&A, you will play a pivotal role in partnering regularly with a broad range of finance and business leaders across the Amazon Physical Stores, Retail Grocery, Whole Foods Market, and WW Operations organization, often at some with the most senior levels within the company.Key job responsibilities- Work closely with Lead data modeler on the team to take full ownership of existing planning and reporting models - Own/run existing reporting and planning models at a set cadence; monthly, quarterly, per reporting and planning cycles- Drive automation and scale of financial reporting. Simplify process for internal stakeholders (e.g., finance peers and business partners).- Drive finance communication with partner teams on product performance and financial impact, including identification of risks and opportunities.- Provide insights and clarity on team opportunities to leadership and stakeholders.- Partner with product management, finance and engineering teams to understand initiatives and influence automation projects.- Partner with business teams and Finance stakeholders to help develop short- and long-term reporting, models and forecasts.- Lead key analytical projects that influence senior leadership decision making.- Compile financial results and operational plans including reporting for MFR, QBR, and OP1/OP2. - Invent, simplify, and automate management reportingA day in the lifeWe are looking for a SFA with strong modeling skills and financial acumen. The ideal candidate for this role is someone who is passionate about the customer experience, who thinks/acts globally, and who will contribute with strategic and impactful reporting. They will need to be a self-starter who is comfortable working in an ambiguous environment with strong data gathering and modeling skills. They will need to demonstrate the ability to manage a wide range of problem-solving situations requiring extensive use of data collection and analysis, as well as working with stakeholders across the org to operationalize and scale new and existing planning and reporting processes and tools.This role has the potential to garner high visibility with regular interactions with various finance, business and tech teams and leaders across Amazon to grow your career and scope. experience in past roles influencing finance partners and stakeholders across the org and supporting decision making in rapidly evolving environments.About the teamBe a Part of a Unique Growth Story!Grocery is the next great growth opportunity for Amazon! With the 2017 acquisition of Whole Foods, and rapid growth in new store formats and online delivery, grocery has quickly become a must win category. Amazon Fresh Stores Finance is well positioned to help the business drive growth, and unlock the full potential of the Amazon flywheel.As our team continues to grow, we are looking for individuals that enjoy a challenge and have a desire for professional growth opportunities and continuous learning. Experience in this team opens up several career opportunities across Amazon and within the broader Amazon Fresh Finance team and Operations Finance organization. Individuals in this role have advancement opportunities to support different businesses and multifunctional teams, to lead new programs and projects.This role partners regularly with a broad range of finance and business leaders across the Amazon Physical Stores, Retail Grocery, Whole Foods Market, and WW Operations organization.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree ...

Amazon seeks a highly motivated Senior Financial Analyst to join a high growth Advertising business. As a senior financial analyst, you will work side by side with business and finance leaders to develop business strategies, financial models, and analytical insights. As a key finance partner, you will have the opportunity to influence the long-term evolution of our products.The successful candidate will have shown experiences in past roles influencing business owners and supporting decision-making in rapidly evolving environments. This role also has regular interaction with executives and various business units across Amazon and therefore requires strong interpersonal and communication skills. In addition, this role requires strong business sense and capability to independently drive business partnership.This position can sit in Seattle, WA, or New York City, NY.Key job responsibilities· Be highly motivated and have the ability to tackle multiple projects and efficiently execute deliverables. Be able to move and adapt quickly to new information or changes in strategic direction.· Develop and automate scalable financial and business intelligence (BI) mechanisms, including weekly, monthly, and quarterly business reviews, as well as operating plans. Uphold and enforce an environment of strong financial controllership· Partner with business leaders to drive new initiatives, products, and solutions aimed at improving ad monetization and customer experience. Collaborate with teams to evaluate customer needs, develop KPIs to measure business performance, and provide actionable analytical insights to shape and influence supply strategy.· Build cross-functional partnership with stakeholders by displaying strong oral and written communication skills and solid business acumen. About the teamThe Video Advertising Product Finance team directly supports Video and Audio advertising demand-side platform (DSP) product teams. We also act as internal partners to support and drive our ad sales and supply teams. Our focus is to accelerate top-line revenue and improve profitability by evaluating overall ad supply monetization and utilization, product feature or sales package adoption, campaign performance, and other various product drivers of growth.The team manages our business priorities through modeling new opportunities and initiatives, developing key operational metric reports with actionable insights, and building input-based forecasts.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...

Are you ready to apply your professional services advisory skills to Amazon's unique environment? We are developing a new capability providing specialist internal advisory services around governance, risk management and assurance, delivering tailored functional insight and expertise to all of Amazon worldwide. We are looking for talented individuals from audit, advisory and consulting backgrounds who can demonstrate both their subject matter knowledge and delivery of customer-focused solutions around these disciplines. Operating as a specialist global team partnering across Amazon to embed best practices in the second line of defence, you will play an integral role in building out new governance, risk and assurance capabilities throughout Amazon’s different businesses. You will be responsible for the end-to-end scoping, design and execution of workstreams, working with senior Amazon leaders to develop an in-depth understanding of their organisations to then drive business change for tangible commercial and operational benefits.This represents a unique chance to apply your honed client-facing skills and deep professional services expertise within the global environment of Amazon, an opportunity unsurpassed in both scale and scope. You will play a vital role in ensuring that Amazon continues to deliver a trusted shopping experience worldwide, shaping the future of Amazon and its customers.Key job responsibilities• Lead the scoping, design and execution of governance, risk and assurance workstreams • Advise on best practices and frameworks around governance, risk management and assurance• Engage with internal stakeholders and businesses on a cross-border basis to develop targeted governance, risk and assurance deliverables• Create detailed, data-driven narratives to inform senior leadership and Boards of risk levels, mitigations and impacts• Provide assurance on the effectiveness of internal controls and develop recommendations to address any identified control gaps and weaknesses• Facilitate development of new or revised policies, procedures and other governance documents• Operate as an ambassador for the three lines of defence model, helping to define ownership roles and responsibilities within businessesBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years’ experience from professional services in audit, advisory or consulting- Demonstrable expertise in at least one of the following functional areas:- 1) Risk Management: risk frameworks; risk identification, assessment and reporting; Key Risk Indicators; risk appetite and tolerances- 2) Audit & Assurance: audit procedures; internal control testing; control design and effectiveness; process improvement reviews; project assurance- 3) Governance: governance effectiveness reviews; policy coverage assessments; policy development; breach monitoring; training and skills development- 4) Data: data governance; data operating model; data strategy; data lineage; data quality- Experience building cross-functional relationships and influencing senior stakeholders to deliver business change- Excellent written and verbal communication skills- Ability to manage and analyse complex data- Capable of managing multiple projects simultaneously whilst maintaining a delivery focus across all ...

We are seeking a Senior Manager, Community Engagement to join our growing and dynamic team in support of Amazon’s community engagement, social impact, and community giving goals in the New York region.Amazon is committed to being a positive presence in locations where our employees live and work. The candidate will serve as a key member of Amazon’s U.S. hyperlocal community giving team, supporting and driving community engagement with local community stakeholders, public sector entities, private industry and business groups, non-profits, and neighborhood groups.As a part of the role, the candidate will create and own a community engagement strategy in support of Amazon’s effort to be the most trusted business and community partner in the region. A major focus of this role will be engaging with community and civic leaders, local opinion leaders, local government officials, and other hyperlocal stakeholders to establish and foster relationships and partnerships in support of Amazon’s presence in the New York region. The Senior Manager should feel just as comfortable speaking at a civic association meeting as they do speaking in front of a regional business group. The Senior Manager will meet people where they are in ways that are meaningful to customers, neighbors, and other local stakeholders. The role will require the ability to own the production of high-quality reporting for Amazon leadership decision making and to create authentic and engaging narratives describing Amazon’s hyperlocal activities.This position will report to the Director, Public Policy and be based in New York City. BASIC QUALIFICATIONS- Bachelor’s degree required.- At least 12 years of relevant experience in community relations, corporate social responsibility, public policy, economic development, or equivalent experience.- An ability and desire to travel is required. ...