Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.
We are searching for a Sr. Partner Operations Manager who can hold a leadership position in building strategic partnership with world-renowned studios, oversee global content publication, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.
In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, we’d like to talk to you about a role on the Prime Video Partner Operations Team.
Key job responsibilities
- Own partner performance metrics, holding partners accountable to Amazon delivery specifications and continuing to raise the bar on partner performance, building strategic partner relationships with partner executive teams, consistently leaving it better than you found it
- Contribute to defining product value propositions, advantages, and limitations
- Be engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly represented
- Driving operational efficiency by continually refining operational processes and influencing product/engineering teams to enable automation
- Work with ambiguity in an exciting space of international expansion and growth
BASIC QUALIFICATIONS
- 4+ years of experience in Account Management, Partner Management, Supply Chain Management, Operational Management, Business Development, or a related field
- Experience coordinating complex program development cycles and leading cross-functional teams to deliver products and projects on tight deadlines
- Experience managing, analyzing, presenting, and communicating relevant results to senior management and cross-functional teams
- Intermediate data management experience, including the use of data visualization tools and systems like Excel or Access
- Bachelor’s degree, or 4+ years of equivalent professional experience
PREFERRED QUALIFICATIONS
- 6+ years of experience in Account Management, Partner Management, Supply Chain Management, Operational Management, or Business Development with a large global organization
- Demonstrated ability to work cross-functionally with engineering, design, marketing, and business counterparts to deliver online products/services
- Ability to understand customers and their behavior in order to drive new feature development
- Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
- Exceptional interpersonal and communication skills, including strong writing and speaking skills
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
- Broad commercial awareness developed in a fast-moving environment
- Strong attention to detail, end-to-end ownership, and driving results
- Be self-driven and committed to deliver on ambiguous projects with incomplete or imperfect data
- Master’s degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $245,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.