Key job responsibilities
1. Act as a vocal advocate for shoppers and sellers in stakeholder meetings
2. Contribute to product strategy via doc writing (PRFAQs), ideation, and design reviews
3. Deliver solutions for complex customer, design, and technical problems
4. Refine define design patterns, standards, methods, and/or processes, helping to drive adoption of these across teams.
5. Share knowledge effectively with peers and stakeholders to drive cross-team alignment
6. Communicate and collaborate with partner teams
7. Provide solutions that demonstrate knowledge of the capabilities and constraints of the technology stack
8. Leverage high judgement to make trade-offs between shopper and seller needs without losing focus on either
9. Work with UXR and partner teams to identify and aggregate disparate qualitative and quantitative data to inform design solutions at the product level
10. Find the best way forward and influence others to follow that path (build consensus) or escalate appropriately
11. Contribute to the professional development of colleagues via mentorship, reviews, and leadership
A day in the life
This designer receives a request to help address a gap in the Amazon experience and sets up a sync with stakeholders to learn more. They identify the key issue and use Dive Deep to identify causes, impacts, and solutions.
Throughout their ideation and proposal they proactively communicate with key stakeholders (like product, engineering, and/or partner design teams) to identify problems, opportunities, and net-new ideas whether in response to a request or independently.
They bring ideas to their team for input and share their learnings with their team members.
About the team
The Sponsored Products UX and product teams leverage research and direct anecdotes from customers to identify shopper needs that aren't being met. We work collaboratively across multiple teams (retail, personalization, brand, and 3P teams) to build experiences that make Amazon a wonderful place to explore, discover, shop, and play.
BASIC QUALIFICATIONS
- 6+ years of design experience
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Experience working collaboratively and proactively across teams
PREFERRED QUALIFICATIONS
- Experience defining and maintaining design patterns and UX standards
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Knowledge of usability principles and techniques
- Experience designing customer facing retail products
- Experience in delivering design solutions for projects of large scope and complexity
- Experience working with Figma, Figjam, Slack, and Quip
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.