The AWS Telco organization was recently created to better serve our customers and to accelerate AWS adoption across the global telecom industry vertical, including the Communication Service Providers (CSPs) and the ecosystem of telecom-focused technology suppliers (Industry SW Vendors: ISVs). Within this organization the Sales Strategy & Operations (SSO) team is responsible for supporting the Leadership, Management, and the field in achieving our organizational objectives, delivering customer outcomes, and driving continuous improvements in field productivity.
We are seeking for an experienced Sales, Strategy and Operations Leader to partner with the Telecom SSO leader to define, land and execute against our strategic priorities for the Telecommunications business in NAMER. This role is the "COO of Sales" responsible for everything from defining local market strategies and programs to the day to day execution of the business.
The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has experience in program management and has a deep analytic background to assist the AWS Telecom Sales teams in meeting their business objectives.
The candidate must be willing to “roll up their sleeves” be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics, despite constraints. The Telecom SSO lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Maturity, strong judgment, and the ability to influence are all essential to success in this role.
Key job responsibilities
• Define team and individual goals and objectives to support the overarching organizational mission and strategy
• Define the key sales support systems/processes required to meet the rapid growth of the business and achieve market development objectives
• Own forecast and pipeline management. Create, and manage the monthly cadenced business reporting for NAMER.
• Lead strategic and annual planning activities for account teams
• Support management of incentive compensation, quota and headcount planning
• Drive process improvement and change management – lead and deliver training
• Analyze data and trends to make informed recommendations to managers and drive change
• Develop high-trust relationships and processes with sales, support, partner, finance, HR, sales operations, and other stakeholders to identify and address insight requirements.
• Identify reporting issues, gaps in processes and drive timely resolution.
• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.
• Prepare ad hoc analysis & participate and or lead projects as needed.
• Invent new ways to define and measure business effectiveness and organizational productivity
A day in the life
This position will work primarily with sales and other stakeholders supporting the extended AWS Telecom Sales organization including Business Development, Marketing, Professional Services, Enterprise Support, Training and Certification and the Partner team. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.
About the team
About AWS
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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The TELCO Sales Strategy and Operations team (SSO) has the goal to accelerate growth and productivity both within the TELCO IBU and the wider Telecommunications ecosystem, by providing AWS with the knowledge, mechanisms, tools, programs, strategic leadership, and resources to deliver customer outcomes and drive scale on our field teams.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 10+ years of Microsoft Excel experience
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.